Quality Inn

This message is in regard to a complaint submitted to the Revdex.com about our business on 07/05/2016 by [redacted]. Complaint ID [redacted] ([redacted]).Our hotel received a letter from your office requesting contact. I am contacting you to confirm the resolution of this matter as [redacted] has been...

contacted on 07/11/2016 and issued a full refund for this stay in question. The remaining credit to [redacted] was issued as of 07/11/2016. I have included a copy of her receipt confirming the above noted credit.If there are any questions please feel free to contact the hotel anytime.

This letter is in regards to a complaint submitted about our business on 08/01/2016 assigned ID#[redacted].Customer: [redacted] Brooklyn, NY [redacted]This guest had a Pre-paid No Cancel reservation at our hotel for 5 nights. The first nights stay this guest complained to the front desk...

agent on duty that he had became very itchy and thought his room to have an unpleasing smell. The guest did have a conversation with the front desk on his thoughts to possible causes a couple of them being allergies to bedding fabric or possible bed bug reaction or pesticides. Due to a plumbing issue on another floor that would have disrupted this guests stay in this assigned room along with guest concern management made a request to change and upgrade this guests room. This was excepted by the guest until later in the evening the guest elected to leave the hotel complaining of difficulty breathing and the same odor in his new room.The next morning the guest was contacted and informed that after a room inspection there were no infestations found and that we use no pesticides in our treatment of bed bug cases. Guest satisfaction is a main priority at our hotel and due to the guest not being happy we extended our apologies and made an exception to issue a refund for the remaining days not stayed. As we are unable to determine hotel fault/cause of guests reported reactions there will be no further refund issued.If there are any questions feel free to contact me anytime.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The quality inn really provided horrible service, they refunded me one days stay but not the whole amount I initially asked for a refund. There was no care when I expressed my concerns about the hotel, and its conditions that were unacceptable. I would like to have a full refund of the remaining two days that I did not receive. I will never stay with this hotel again, nor will I recommend this place to anyone. I am highly disappointed
Regards,
[redacted]

Review: My spouse and I had reservation at Quality Inn near [redacted]) for May 3, 2014 to May 5, 2014 the reservation number was [redacted]. We were checked in by a [redacted] and given room number 246 and upon entering the room we noticed that the telephone lines were spliced and it was nearly impossible to make any calls(local,911,long distance etc.) we immediately brought the telephone to the front desk to [redacted] who contacted another hotel staff member and she brought us another telephone that was just a bad as the first but we were able to make outgoing calls. The next morning, I went down to the breakfast area to get some fruit and yogurt for my spouse so that he could take his diabetic medication and then I returned to get some fruit for myself. I was stopped by the breakfast room attendant and rudely asked how much more food was I going to take for myself and I informed her that I had gotten the other food for my spouse and now I am getting something for myself. I immediately reported this to the front desk clerk and thought nothing else of the matter. On May 5, 2014 at 01:45 pm,I departed my hotel room and pulled the door towards myself when the door immediately reopened. I just assumed that I did not not shut the door hard enough so I closed the door again and the door opened without the room key. I brought this to the attention of [redacted](front desk clerk)and was informed that he was aware of this and that he would get maintenance on the matter. I asked for the General Manager of the hotel because I could not believe that this hotel knowing rented rooms to guests knowing that the door was not working properly. We could have been attacked,robbed,raped or killed by an intruder and this hotel would have been liable. I asked for a refund but was told that they did not give refunds. On May 6, 2014, I called the hotel and spoke with [redacted] and she informed me that this hotel put us on their Do Not Rent To List because of my complaint about their questionable,liable business practices.Desired Settlement: We are requesting a full refund of our entire stays at this hotel and a written apology from this hotel for knowingly and willingly putting us in danger by putting us in a hotel room that was not secure and for banning us from the hotel for bringing this issue to light.