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Quality Moving Services Reviews (18)

On 12/8/14, Quality Moving Services moved [redacted] from [redacted] ***After the move, [redacted] filled out the paperwork and under the commentssection rated the service “good” and marked yes to “would recommend to a friend”and “can use as a reference.”On 12/9/14, [redacted] began calling, emailing and faxingthe office repeatedlyBoth [redacted] and I were out of the office onappointments, but when I checked in and saw all of her calls, I emailed herfrom my laptop around 11:a.mletting her know that I received her messagesand would call her when I returned to the officeUpon returning the office, Icalled [redacted] , apologized for any inconvenience and informed her of ourprocedures for investigating and handling damagesI then emailed her a damageclaim form for her to fill out and return.On 12/11/14, [redacted] faxed her damage claim form intothe office and we began the process of investigating the claim, which involvesexamining the pictures she provided, speaking with the moving crew andresearching the origin of the furniture in questionNo receipts were providedand there were no pictures for the landscaping or carpet damage that waslistedShe also stated several times that nothing was wrapped, however,company policy states that items must be wrapped while in transport to/from thehome.On 12/16/14, [redacted] emailed asking about her claimIresponded immediately informing her that I needed to send someone out to herhouse to view the damages, as all were not photographedShe responded that shewould only be available after hours, so I set up an appointment for a 6:p.m.meeting.On 12/17/14, [redacted] emailed [redacted] to move the dateof the appointment to 12/18/In his email, he said he would be there to “reviewand repair some of” the damaged items [redacted] responded back that hecould review the damages, but that she would make the decisions about therepair process [redacted] then responded back that he may be able to touch upsome items, while others may need to be taken to a professional restorationcompany, as is our policy, but that they could discuss options in person at theappointment [redacted] then called the office to question the appointment,but the conversation ended with [redacted] confirming for 12/18/ [redacted] then emailed again a few minutes later saying that she did not want anyone fromthe company in her home and that she would be contacting the Revdex.com and anattorneyWe have not had any correspondence with her since that email.We always were, and still are, willing to take care of anydamages that were incurred from the [redacted] move on 12/8/This was made thatclear to [redacted] each time we spoke with herIt is our belief that whenrestoring the damaged items was listed as an option, [redacted] became upset becauseshe was expecting a settlement for the full amount she listed on the damageclaim form which was $We would like to move forward with a review of the damages, provideprofessional restoration services where applicable, and a reasonable settlementfor any items we were responsible for that cannot be restored.Respectfully Submitted, [redacted]

All correspondence from our office was mailed to an incorrect address that was put in our system following Mr***'s initial moveAlso, the original response said the check was mailed on October 25th, when it should have read November 25thThese were office oversightsA representative from the Revdex.com called the office today to let us know that Mr [redacted] still had not received the checkShe informed me that she would forward me the contact address that they have on file for Mr***I informed her that we would resend the check via certified mail to the address on file with the Revdex.comAt 4:p.mon today, Monday, December 14, 2015, we received an email from Mr [redacted] stating that he received the envelope containing the check for $This matter is officially closedThank you

We were very pleased with the guys that moved our furniture Nothing was damaged All of our furniture was placed in the correct location in the house Everything was handled in a professional way Even though it was raining They took the time to make sure our furniture didn't get wetThey worked hard in the pouring rain to get all the furniture moved into our house They even went out of the area to move us I would highly recommend this moving company to anyone

I found this company under junk removal in the phone book but was told, after being asked many questions, junk removal isn't their main business and she would have to speak to her manager to see if she could help meShe wanted to give an estimate over the phone but I couldn't tell her how much junk was needing to be removed as it was there for some time and was quite a pileShe seemed reluctant to send someone out for an estimate She didn't take my name or phone number so I guess that won't happen I find the advertising misleading and her manner of doing business poor

My recent moved went incredibly well and the movers were very professional The crew worked quickly and efficiently with such a positive attitude I was impressed with the experience levels of the crew It was quite apparent they knew what they were doing All items arrived safely at my new home Moving can be a difficult experience, but the Quality Moving Services crew managed to make things go smoothly and I felt good about it the entire time

On 12/30/14,Quality Moving Services moved [redacted] from [redacted]A. At the conclusion of themove, Ms. [redacted] signed the work order and checked the survey boxes rating theservice provided as excellent, listing...

that she would use the service again,recommend us to friends, and that we could use her as a reference.Later that evening, Ms. [redacted] called the office to report that her son’s bowling rings weremissing. She said there were four (4) rings in a room on a TV stand and thatthree (3) of them were missing. I told her that I would speak with the membersof her crew and give her a call back in the morning. I immediately hung up andcalled each member of the crew individually to see if they remembered seeingand/or moving the rings; none of them remembered seeing any rings, but allremembered seeing other loose jewelry belonging to Ms. [redacted] in other rooms.On 12/31/14, Ms. [redacted] called the office to follow up on the missing rings. She said thatQuality Moving Services [redacted] and [redacted], [redacted] was in the roomwith the rings breaking down a daybed. She stated that there were rings and awatch on a TV stand that she told him not to touch. I asked her if she sawanyone remove the rings, or if she saw anyone coming and going out of thatroom. She described each of the three movers and stated that the only personshe saw in the room was [redacted]. I explained to her that I had spokenwith the crew and told her they remembered seeing her jewelry in other rooms,but not any rings. She made it clear that the rings were out and visible andwould look “expensive” to anyone who saw them. She demanded to speak with Mr.[redacted].Later that day, [redacted] called Ms. [redacted] to get more information on the rings, theirlocation in the apartment during the move, and their possible whereabouts. Ms.[redacted] provided the same information, that three (3) semi-pro bowling rings weremissing and that she remembered seeing them in the room the day of the move. Shesaid there were four (4) rings, one a class ring and three (3) bowling ringsand a watch, but that only the three (3) bowling rings were missing.Mr. [redacted] suggested to Ms. [redacted] that the rings may have fallen behind some furniture orbeen misplaced with other loose items. He spoke with her about the many small,unsecured items that were left out throughout the apartment, including a largedisplay of women’s jewelry and earrings. As per Ms. [redacted], the focus of the movewas to get the larger items of furniture, boxes, bags, pictures, mirrors andother items to eliminate an additional trip. Several things were left for herand her son, Johnathan to move themselves. Almost everything in the room inquestion was left for them to move on their own except the daybed, somebeautician chairs and odds and ends, which Mr. [redacted] disassembled and movedhimself. He informed her again that we had spoken with our crew, he was presentduring the move, and that after review, we had no reason to suspect our men oftheft. Ms. [redacted] was still not satisfied with this, so Mr. [redacted] asked her for proof of the ringsexistence. She said her son had pictures of the rings and that he could sendthem later. On 1/1/2015, Johnathan [redacted] texted [redacted] pictures of three(3) bowling rings in their cases and in the text said that a total of four (4)rings were taken, but only three (3) rings were shown. This was the firstmention of four (4) rings, and the first indication we had that the rings werenot actually laying out, but were in decorative cases, so they would not havebeen visible. Mr. [redacted] then called in the two members of Ms. [redacted]’s movingcrew to again question their knowledge of the rings and the events of the dayin question. Neither crew member gave any indication that they saw the rings orhad any knowledge of them.On 1/2/2015, Mr. [redacted] and Mr. [redacted] talked to finalize the claim. He informed Mr. [redacted] thathe didn’t think Quality could take responsibly for the missing rings, as no oneon the crew remembers seeing them and Ms. [redacted] did not actually see anyoneremove them. Mr. [redacted] was not happy with this result. Mr. [redacted] asked him ifhe’d like to submit a claim to the insurance company or to file a report andthat either option was welcomed, as we do not want any claim of impropriety onthe company or any employees and we do not wish to employ persons we cannottrust. Mr. [redacted] said he didn’t want to file a claim or an official report, butthat he just wanted $1300 to cover the cost of the rings so we “don’t have togo that route.” He stated that he won the rings and did not pay for them, butthey have sentimental value to him and he’d like compensation for them. Mr.[redacted] told him that he didn’t see any basis for paying a claim, but that hewould make a final decision over the weekend and speak with him in a few days.Mr. [redacted] asked Mr. [redacted] for his email address so that he could respond andhave written documentation of such.On 1/7/2014, I sent an email to Mr. [redacted] saying that we had interviewed each member of theteam twice and that we had no reason to suspect or accuse either of them oftheft. I referred Mr. [redacted] to the documents HelpfulMoving Tips and Making a Better Movein Virginia, that were provided to his mother upon confirmation of hermove, which both suggest in detail that valuables be secured prior to movingand kept with the customer during the move and that we cannot be heldaccountable if these instructions are not followed. I then informed Mr. [redacted]that the claim would be closed on our end.As you can see from this timeline and from supporting documents, Quality Moving Servicesworked immediately to investigate the missing items claim. Our finaldetermination was made and emailed eight days after the start of the claim, anddid not take an additional two weeks, as listed on the Revdex.com complaint. Managementinterviewed each member of the crew twice and both times individually. The[redacted]’s claim has changed a bit each time we talked, going from rings laying outand visible, to being in individual cases; from three (3) rings to four (4);and the compensation requested going from $1300, to now $2,500 as reported onthe Revdex.com complaint. We made clear that they were welcome to file a claim or filea report, but Mr. [redacted] only wanted monetary compensation. We found no basis tooffer a settlement amount.After suggesting several times that a legal report be filed, we have now beencontacted by the authorities and have cooperated with them fully in theirinvestigation. Submitted by[redacted]

I was really impressed with the professionalism of this company. The communication from the office was friendly and helpful, and they called to confirm the day before. The three movers were polite and could not have been more helpful. Some of the furniture was difficult to move through the new house, but they figured it out. The door in one room had to be removed to get a large chair through. They worked very hard, and were all very nice. They made a complicated (about 70 boxes of books, and heavy antique furniture) look easy. They were great!!

On 12/8/14, Quality Moving Services moved [redacted] from[redacted]After the move, [redacted] filled out the paperwork and under the commentssection rated the service “good” and marked yes to “would recommend to a...

friend”and “can use as a reference.”On 12/9/14, [redacted] began calling, emailing and faxingthe office repeatedly. Both [redacted] and I were out of the office onappointments, but when I checked in and saw all of her calls, I emailed herfrom my laptop around 11:00 a.m. letting her know that I received her messagesand would call her when I returned to the office. Upon returning the office, Icalled [redacted], apologized for any inconvenience and informed her of ourprocedures for investigating and handling damages. I then emailed her a damageclaim form for her to fill out and return.On 12/11/14, [redacted] faxed her damage claim form intothe office and we began the process of investigating the claim, which involvesexamining the pictures she provided, speaking with the moving crew andresearching the origin of the furniture in question. No receipts were providedand there were no pictures for the landscaping or carpet damage that waslisted. She also stated several times that nothing was wrapped, however,company policy states that items must be wrapped while in transport to/from thehome.On 12/16/14, [redacted] emailed asking about her claim. Iresponded immediately informing her that I needed to send someone out to herhouse to view the damages, as all were not photographed. She responded that shewould only be available after hours, so I set up an appointment for a 6:00 p.m.meeting.On 12/17/14, [redacted] emailed [redacted] to move the dateof the appointment to 12/18/14. In his email, he said he would be there to “reviewand repair some of” the damaged items. [redacted] responded back that hecould review the damages, but that she would make the decisions about therepair process. [redacted] then responded back that he may be able to touch upsome items, while others may need to be taken to a professional restorationcompany, as is our policy, but that they could discuss options in person at theappointment. [redacted] then called the office to question the appointment,but the conversation ended with [redacted] confirming for 12/18/14. [redacted]then emailed again a few minutes later saying that she did not want anyone fromthe company in her home and that she would be contacting the Revdex.com and anattorney. We have not had any correspondence with her since that email.We always were, and still are, willing to take care of anydamages that were incurred from the [redacted] move on 12/8/14. This was made thatclear to [redacted] each time we spoke with her. It is our belief that whenrestoring the damaged items was listed as an option, [redacted] became upset becauseshe was expecting a settlement for the full amount she listed on the damageclaim form which was $7375.00. We would like to move forward with a review of the damages, provideprofessional restoration services where applicable, and a reasonable settlementfor any items we were responsible for that cannot be restored.Respectfully Submitted, [redacted]
[redacted]

All correspondence from our office was mailed to an incorrect address that was put in our system following Mr. [redacted]'s initial move. Also, the original response said the check was mailed on October 25th, when it should have read November 25th. These were office oversights.
A representative from the Revdex.com called the office today to let us know that Mr. [redacted] still had not received the check. She informed me that she would forward me the contact address that they have on file for Mr. [redacted]. I informed her that we would resend the check via certified mail to the address on file with the Revdex.com.
At 4:11 p.m. on today, Monday, December 14, 2015, we received an email from Mr. [redacted] stating that he received the envelope containing the check for $299.88.
This matter is officially closed.
Thank you.

I found this company under junk removal in the phone book but was told, after being asked many questions, junk removal isn't their main business and she would have to speak to her manager to see if she could help me. She wanted to give an estimate over the phone but I couldn't tell her how much junk was needing to be removed as it was there for some time and was quite a pile. She seemed reluctant to send someone out for an estimate. She didn't take my name or phone number so I guess that won't happen. I find the advertising misleading and her manner of doing business poor.

Having moved myself a couple times, I was not at all planning to do this again. I found Quality Moving Services via an internet search. I was pleased with their focus on the customer. When the movers arrived, they handled my items with care. I was extremely excited about the containers they used to carry my clothes that hung in the closet - it can be a pain to ensure they remain as is, on moving day.
I was extremely impressed with the company and the gentleman that moved me. Oh, they even asked me if I wanted the dolly to roll on my carpet, before doing so. That was amazing, most folks don't consider household norms when attending someone else's house.
I would recommend Quality Moving Services, and have, to those that I know.

Review: On April 2015, I contracted this company to move the contents of my home to two of there storage facilities. Among the items moved were nine six foot rectangle folding tables. In September 2015 I then contracted this company to move these tables, among other items, to my new home. However, in the course of making this move, there were several tables that were damaged and/or missing. I reported this to the company and the damaged items were damaged and /or missing . I reported this to Quality Moving Services and, the items were repaired by outside vendors that Quality Moving Services provided, but SIX of the NINE folding tables were missing. As the disappearance of these tables occurred while with Quality Moving Services was entrusted with moving them.Desired Settlement: I seeks immediate payment for the 6 missing folding tables, in the amount of $299.98 ($45.99 per table).

Business

Response:

In April 2015, Quality Moving Services moved

[redacted] from his home in Chester to Quality Self Storage in Petersburg, VA.

Mr. [redacted] then hired us to move his items out of storage into his new home on

September 11, 2015. Mr. [redacted] immediately reported a couple of items that were

damaged during the move. QMS immediately began the claims process and had the

items restored. A few weeks after the initial claim, Mr. [redacted] then contacted us

about six (6) missing tables. We told Mr. [redacted] right away that no items had been

left in storage from his move and we had no knowledge of missing tables, but

that we perform a quality control check.On October 9, 2015, a letter was sent to Mr. [redacted]

about the status of his claim. At that point, all of his items had been repaired

and returned. QMS President, [redacted] personally did an inventory of all

items in the storage facility and determined that the tables reported as

missing were not in our possession and that everything that was stored in the

facility had been delivered to Mr. [redacted]. Based on this information, we closed

the claim for the missing tables. After receiving the letter, Mr. [redacted] then began

sending correspondence to the office listing an amount of $299.88 or $45.99 per

table. Prior to this, no amount of restitution had been given. We agreed to

reopen the claim and asked for purchase information and receipts so that we

could determine a fair settlement amount. Mr. [redacted] did not provide any of this

information, but continued to escalate the situation, even involving an

attorney.On October 25, 2015 a settlement check was mailed

to Mr. [redacted]’s address of record for the full amount of $299.88 as requested. We

apologize for the delay in responding, but were trying to gather information as

to the status of the check. As of today, our bank records show the check as

still being outstanding/not yet cashed.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To this date (December 9, 2015) I have had no respond from QMS or a phone call from them since I written to them three times concerning this matter. Maybe they have my address incorrect. I have received no check or a phone call that a check was in the mail. My address is: [redacted]

You could think that if a check was mailed out on October 25, 2015 (which is on a Sunday), that QMS would check on the status of the check before now. Always, letter was certified mailed and signed for by Mr. Vincent Tucker on November 23, 2015.

If QMS will call my home [redacted] or cell [redacted], I will come pick up the check. Regards,[redacted]

Business

Response:

All correspondence from our office was mailed to an incorrect address that was put in our system following Mr. [redacted]'s initial move. Also, the original response said the check was mailed on October 25th, when it should have read November 25th. These were office oversights.A representative from the Revdex.com called the office today to let us know that Mr. [redacted] still had not received the check. She informed me that she would forward me the contact address that they have on file for Mr. [redacted]. I informed her that we would resend the check via certified mail to the address on file with the Revdex.com.At 4:11 p.m. on today, Monday, December 14, 2015, we received an email from Mr. [redacted] stating that he received the envelope containing the check for $299.88.This matter is officially closed.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

The customer stated that the check did clear and this is is considered resolved.

Review: On 12/30/14 Quality Moving Services was hired to move my home from one location to another. Thiscomplaint involves missing jewelry(rings)(4 rings) These were championship bowling rings that were awarded to my son, Johnathan [redacted]. These rings were on a TV stand that had no drawers, sides or front panels. When I (Ms. [redacted]) did the walk- through, before starting the move, I indicated to the gentleman that where the TV stand was located for them NOT to bother anything in that corner. These were my son's belongings and he was going to personally move them when he got off from work that afternoon. I also indicated to Mr. [redacted] A. [redacted], the owner of the company that the TV and everything on the 3-tier stand should not be moved and nothing in that corner was to be disturbed. Mr. [redacted] was helping the other two(2) men with moving some of my furniture, and he decided to disassemble my day bed which was located next to the TV stand. I was not watching those men when they were going from room-to-room, and neither did Mr. [redacted]. When my son arrived at the old address that evening, (approximately 2 hours later) he immediately discovered his rings were gone. I was at my new residence and he called to ask if the movers were still there, and that his rings were gone. I called Quality Movers immediately after speaking to my son to tell them that his rings were missing. We (my son and I), went back to the old address to look again for the rings, and they were not there. I personally know that my son's rings were there before we began, and they were not there after moving. I have spoken to Mr. [redacted] and his secretary, and my son has tried to talk to Mr. [redacted] as well. We have pictures of the rings, and upon Mr. [redacted]'s request had the pictures forwarded to him. He promised to give us a call, however, he has not. He did, however, send an e-mail(two weeks later) to my son saying that his movers has denied seeing the rings, so he believes what they are telling him, and the matter is closed. I (Ms. [redacted]) was the initial client, and my son(Johnathan [redacted]) was the victim. He has offered no compensation or anything else, and has never bothered to give me (Ms. [redacted]) a call or an email. On the low end, my son estimates his four(4) rings to be valued between $1,000-$2,500. We offered to Mr. [redacted] that if the rings could be returned to us, we would drop the matter. My son's rings are of his accomplishments as a possible pro bowler.Desired Settlement: Return the four(4) rings or give the value of the rings.

Business

Response:

On 12/30/14,Quality Moving Services moved [redacted] from [redacted]A. At the conclusion of themove, Ms. [redacted] signed the work order and checked the survey boxes rating theservice provided as excellent, listing that she would use the service again,recommend us to friends, and that we could use her as a reference.Later that evening, Ms. [redacted] called the office to report that her son’s bowling rings weremissing. She said there were four (4) rings in a room on a TV stand and thatthree (3) of them were missing. I told her that I would speak with the membersof her crew and give her a call back in the morning. I immediately hung up andcalled each member of the crew individually to see if they remembered seeingand/or moving the rings; none of them remembered seeing any rings, but allremembered seeing other loose jewelry belonging to Ms. [redacted] in other rooms.On 12/31/14, Ms. [redacted] called the office to follow up on the missing rings. She said thatQuality Moving Services [redacted] and [redacted], [redacted] was in the roomwith the rings breaking down a daybed. She stated that there were rings and awatch on a TV stand that she told him not to touch. I asked her if she sawanyone remove the rings, or if she saw anyone coming and going out of thatroom. She described each of the three movers and stated that the only personshe saw in the room was [redacted]. I explained to her that I had spokenwith the crew and told her they remembered seeing her jewelry in other rooms,but not any rings. She made it clear that the rings were out and visible andwould look “expensive” to anyone who saw them. She demanded to speak with Mr.[redacted].Later that day, [redacted] called Ms. [redacted] to get more information on the rings, theirlocation in the apartment during the move, and their possible whereabouts. Ms.[redacted] provided the same information, that three (3) semi-pro bowling rings weremissing and that she remembered seeing them in the room the day of the move. Shesaid there were four (4) rings, one a class ring and three (3) bowling ringsand a watch, but that only the three (3) bowling rings were missing.Mr. [redacted] suggested to Ms. [redacted] that the rings may have fallen behind some furniture orbeen misplaced with other loose items. He spoke with her about the many small,unsecured items that were left out throughout the apartment, including a largedisplay of women’s jewelry and earrings. As per Ms. [redacted], the focus of the movewas to get the larger items of furniture, boxes, bags, pictures, mirrors andother items to eliminate an additional trip. Several things were left for herand her son, Johnathan to move themselves. Almost everything in the room inquestion was left for them to move on their own except the daybed, somebeautician chairs and odds and ends, which Mr. [redacted] disassembled and movedhimself. He informed her again that we had spoken with our crew, he was presentduring the move, and that after review, we had no reason to suspect our men oftheft. Ms. [redacted] was still not satisfied with this, so Mr. [redacted] asked her for proof of the ringsexistence. She said her son had pictures of the rings and that he could sendthem later. On 1/1/2015, Johnathan [redacted] texted [redacted] pictures of three(3) bowling rings in their cases and in the text said that a total of four (4)rings were taken, but only three (3) rings were shown. This was the firstmention of four (4) rings, and the first indication we had that the rings werenot actually laying out, but were in decorative cases, so they would not havebeen visible. Mr. [redacted] then called in the two members of Ms. [redacted]’s movingcrew to again question their knowledge of the rings and the events of the dayin question. Neither crew member gave any indication that they saw the rings orhad any knowledge of them.On 1/2/2015, Mr. [redacted] and Mr. [redacted] talked to finalize the claim. He informed Mr. [redacted] thathe didn’t think Quality could take responsibly for the missing rings, as no oneon the crew remembers seeing them and Ms. [redacted] did not actually see anyoneremove them. Mr. [redacted] was not happy with this result. Mr. [redacted] asked him ifhe’d like to submit a claim to the insurance company or to file a report andthat either option was welcomed, as we do not want any claim of impropriety onthe company or any employees and we do not wish to employ persons we cannottrust. Mr. [redacted] said he didn’t want to file a claim or an official report, butthat he just wanted $1300 to cover the cost of the rings so we “don’t have togo that route.” He stated that he won the rings and did not pay for them, butthey have sentimental value to him and he’d like compensation for them. Mr.[redacted] told him that he didn’t see any basis for paying a claim, but that hewould make a final decision over the weekend and speak with him in a few days.Mr. [redacted] asked Mr. [redacted] for his email address so that he could respond andhave written documentation of such.On 1/7/2014, I sent an email to Mr. [redacted] saying that we had interviewed each member of theteam twice and that we had no reason to suspect or accuse either of them oftheft. I referred Mr. [redacted] to the documents HelpfulMoving Tips and Making a Better Movein Virginia, that were provided to his mother upon confirmation of hermove, which both suggest in detail that valuables be secured prior to movingand kept with the customer during the move and that we cannot be heldaccountable if these instructions are not followed. I then informed Mr. [redacted]that the claim would be closed on our end.As you can see from this timeline and from supporting documents, Quality Moving Servicesworked immediately to investigate the missing items claim. Our finaldetermination was made and emailed eight days after the start of the claim, anddid not take an additional two weeks, as listed on the Revdex.com complaint. Managementinterviewed each member of the crew twice and both times individually. The[redacted]’s claim has changed a bit each time we talked, going from rings laying outand visible, to being in individual cases; from three (3) rings to four (4);and the compensation requested going from $1300, to now $2,500 as reported onthe Revdex.com complaint. We made clear that they were welcome to file a claim or filea report, but Mr. [redacted] only wanted monetary compensation. We found no basis tooffer a settlement amount.After suggesting several times that a legal report be filed, we have now beencontacted by the authorities and have cooperated with them fully in theirinvestigation. Submitted by[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This business [redacted] has not given an offer to settle this complaint. He has only responded by saying via email and his report to you that the thief never occurred. Additionally, Mr. [redacted] and Ms. [redacted] has made many untrue statements in his report. We have never initially asked for money. We offered that the rings be returned to us and dropped off in the mail box or on the porch, and the matter would be dropped. But, of course, this would be an admission of guilt. I cannot appreciate being lied on or stolen from. More action will be taken.

Quality Moving Services had three men do a careful and quick move for me this summer and I was very happy with their work. The men did a great job moving heavy furniture upstairs without any damage to the walls. I would recommend Quality Moving Services to anyone moving. Great job guys!

These movers were on time, extremely courteous, helpful, careful, with no damage, low cost and are the best we have used in our 71 years of experiences.

We were very pleased with the 3 guys that moved our furniture. Nothing was damaged. All of our furniture was placed in the correct location in the house. Everything was handled in a professional way. Even though it was raining. They took the time to make sure our furniture didn't get wet. They worked hard in the pouring rain to get all the furniture moved into our house. They even went out of the area to move us. I would highly recommend this moving company to anyone.

Review: Hired this company to move me and my husband. None of the furniture was covered, items were dropped from the truck, 90% of the furniture moved was scratched. Carpets were tracked with mud and oil from non covered shoes or no protection put down. Drove truck thru the yard leaving ruts from tires. Damage to stairway. Documented damage with pictures to company the day the damage happened. Company unwilling to take responsibility for damages and wanted to repair themselves. Finally after a week got a response.Desired Settlement: I feel a full refund of moving fees and settlement of damages that was documented to the company per their form that I submitted over a week ago should be warranted.

Business

Response:

On 12/8/14, Quality Moving Services moved [redacted] from[redacted]After the move, [redacted] filled out the paperwork and under the commentssection rated the service “good” and marked yes to “would recommend to a friend”and “can use as a reference.”On 12/9/14, [redacted] began calling, emailing and faxingthe office repeatedly. Both [redacted] and I were out of the office onappointments, but when I checked in and saw all of her calls, I emailed herfrom my laptop around 11:00 a.m. letting her know that I received her messagesand would call her when I returned to the office. Upon returning the office, Icalled [redacted], apologized for any inconvenience and informed her of ourprocedures for investigating and handling damages. I then emailed her a damageclaim form for her to fill out and return.On 12/11/14, [redacted] faxed her damage claim form intothe office and we began the process of investigating the claim, which involvesexamining the pictures she provided, speaking with the moving crew andresearching the origin of the furniture in question. No receipts were providedand there were no pictures for the landscaping or carpet damage that waslisted. She also stated several times that nothing was wrapped, however,company policy states that items must be wrapped while in transport to/from thehome.On 12/16/14, [redacted] emailed asking about her claim. Iresponded immediately informing her that I needed to send someone out to herhouse to view the damages, as all were not photographed. She responded that shewould only be available after hours, so I set up an appointment for a 6:00 p.m.meeting.On 12/17/14, [redacted] emailed [redacted] to move the dateof the appointment to 12/18/14. In his email, he said he would be there to “reviewand repair some of” the damaged items. [redacted] responded back that hecould review the damages, but that she would make the decisions about therepair process. [redacted] then responded back that he may be able to touch upsome items, while others may need to be taken to a professional restorationcompany, as is our policy, but that they could discuss options in person at theappointment. [redacted] then called the office to question the appointment,but the conversation ended with [redacted] confirming for 12/18/14. [redacted]then emailed again a few minutes later saying that she did not want anyone fromthe company in her home and that she would be contacting the Revdex.com and anattorney. We have not had any correspondence with her since that email.We always were, and still are, willing to take care of anydamages that were incurred from the [redacted] move on 12/8/14. This was made thatclear to [redacted] each time we spoke with her. It is our belief that whenrestoring the damaged items was listed as an option, [redacted] became upset becauseshe was expecting a settlement for the full amount she listed on the damageclaim form which was $7375.00. We would like to move forward with a review of the damages, provideprofessional restoration services where applicable, and a reasonable settlementfor any items we were responsible for that cannot be restored.Respectfully Submitted, [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First let me address the conversation with [redacted], I did cancel the visit to my home for inspection based on that phone call because I felt he was condesending, and did not feel comfortable because of the tone of the conversation for him to come to my home. His words to me when I told him that I would not allow him to repair my furniture was," we'll just see when I get there" That is when I told him that I was contacting the Revdex.com and an attorney to see what my options would be. Then he accused me of threating him. I did not feel at that point, that I should allow him to come into my home. The signed copy of the manifest that my husband supposedly signed that we would recommend this company was left blank. I'm not sure how those check marks got on there. Why would he check those areas when I called the company about the damage right after their employees left our home? And as far as company policy that all furniture is to be wrapped, I can assure you that nothing was wrapped. I'm just documenting what actually happened, not what was suppose to happen. But I am aware that the company doesn't feel responsible for their employees or their actions, but I have photo documentation of all the damage. I did send photos of all the damage to the company to evaluate, but some did not go thru their e-mail and was kicked back. I do not feel that it is my obligation to allow the company to repair my furniture, since that's not their speciality. And my furniture wasn't damaged before the move, and now I have this to deal with.

If you hit a car, you don't call the person to let you come over and spray paint the damage. This is my problem with allowing [redacted] to come over and cover-up the damage that his employees caused. I feel that this company is not standing behind it's services, and I also feel that with our experience with other moving services, It was such poor service rendered that we should have refused payment, but instead, we tried to contact the company and do the right thing. But I guess this is how we are repaid for doing the right thing.

I do not feel that we are being unreasonable, we just want resolution to this. We did not ask for full carpet replacement or full value furniture replacement, but I feel that the company is liable for the damage done and should want to resolve this.

Maybe I missed the offer from the company, but I didn't see an offer to accept.

Regards,[redacted]

My recent moved went incredibly well and the movers were very professional. The crew worked quickly and efficiently with such a positive attitude. I was impressed with the experience levels of the crew. It was quite apparent they knew what they were doing. All items arrived safely at my new home. Moving can be a difficult experience, but the Quality Moving Services crew managed to make things go smoothly and I felt good about it the entire time.

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Description: Movers, Office Furniture & Equipment - Installation, Used Household and Office Goods Moving (NAICS: 484210)

Address: 410 River Rd, Edgewater, New Jersey, United States, 07020-1103

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