Quality Painting & Remodeling

Metroplex Management is in receipt of this tenant’s complaint to the Revdex.com, and we regret we were not able to completely illustrate and help them to understand the charges against their security depositThe tenants were charged a late fee of $50.00, and we sent them their entire tenant ledger showing where the late fee occurredThey were charged for replacement of two interior doors that had holes punched in them, and they were not charged for the exterior doorThe weather stripping was all scratched up and was not due to weather damageThere are make ready charges that, per the lease agreement, the tenant is responsible for, and they were only charged for those itemsWhile the carpet was older, upon the move out inspection it had so many black stains, red stains, holes and scratched areas at the edges that it was impossible to clean itUpon move in the tenants only noted one room with a stainThe owner had no choice but to replace the carpet and charge the tenants for their portionMetroplex Management does not utilize an insurance adjusting computer program that is used to determine damage after a natural disaster to assess damage costs, nor does any other management companyThis program has no bearing on what the actual costs to repair and replace were regarding the work that was completed at the propertyVendors had to be hired to do the work, they sent an invoice for services, and that is what the actual costs were for the tenants We did provide the tenants a thorough explanation, along with receipts for all work completedWe also included their move in condition form to remind them of their own documented condition of the home upon move inWe have attached a copy of the lease agreement to validate the amounts they were charged are allowed, and we have also attached a copy of their move in condition formWe are also including a copy of their security deposit accounting to show all charges and documentation, and we are including our response to their dispute.? Lastly, we will be forwarding pictures of the move out inspection to show the condition of the house after it was vacated by the tenants All pictures taken were forwarded to the owner, and the scope of necessary work was discussed with himHe was informed of the tenant’s responsibility and agreed with the chargesHe has not authorized Metroplex Management to return any funds to the tenant or to release them from their responsibility for the remaining amount dueAny amounts exceeding the security deposit were paid by the owner, and he would like to receive those fundsIf there is anything further we can provide to the tenants to try to explain the charges, we will be happy to discuss it with them if they contact our office

We are in receipt of the complaint by *** ***, and we have completed a review of her account. This tenant signed a lease for the property from February 1, through January 31, 2015. When she said she was going to move before the expiration of her lease, she was told she was
responsible for paying rent and utilities through the expiration date per her lease agreement. She did pay rent for the last month and the utility bills were deducted from her security deposit An inspection was conducted upon her move out, and digital pictures were taken to document the condition. The pictures were then forwarded to the owner of the property, and the owner hired most of the vendors to complete the make ready to bring the house to a leaseable condition. Unfortunately, the house was not clean, trash was left behind both in garbage containers, the yard, and the house, blind wands were missing, window sills were dirty, baseboards were dirty, light bulbs were burned out, the oven and stove were dirty, the microwave was dirty, the garbage disposal was broken, drawers throughout the house were dirty, floors were dirty, bathrooms were dirty, there were holes in the walls and one door, there was a bad patch job in the ceiling of the living area, the carpet had not been vacuumed, the a/c filter was dirty, ceiling fans were dirty, the shed doors were removed from the shed, blinds were missing from one bedroom, one door frame was cracked, stepping stones were found inside the house in upstairs bedrooms, etc. The owner had to pay vendors to repair, replace missing and/or broken items and clean the house. The security deposit did not cover all costs, and the owner had to pay out of pocket for the remaining expenses The tenant was sent an initial accounting within thirty days of her move out to the forwarding address she provided to our office. A final accounting was sent when all utility bills had been received to add those costs. Immediately prior to the tenant moving into the property new carpet was installed by the owner. When a carpet company went to clean the carpet, they found the carpet had heavy pet odor and hair. The carpet could only have this condition occur after the tenant took residency, and per Texas Property Code we are required to treat and clean carpet for the safety of future tenants. The tenant never disputed the charges after she received the security deposit accounting and never paid the balance owed on her account. Per the lease agreement, if the tenant does not pay all amounts due they will be reported to a collection company. This was also stated in both security deposit accounting letters sent to the tenant. The tenant had over two months to pay the balance before she was reported to collections. The amount she now owes is the balance of her account plus collection fees Metroplex Management is including in our response pictures of the house taken at move out to show the true condition of the home as it was left by the tenant. As the owner of the property hired the vendors and had to pay remaining expenses herself, our company is not authorized to remove the amount from the collection company. The owner instructed us to move forward with reporting the tenant if she did not pay the balance on her account. We regret the tenant is upset about the collection, but Metroplex Management is unable to negotiate a settlement with her as the owner wants to be reimbursed for her costs

We are in receipt of your second complaint, and we regret we did not satisfactorily address your concerns at that time. We have once again reviewed your account and see in the first complaint you stated you received the paperwork itemizing the charges to make the house ready for new tenants,
and we also note you listed the items charged against your security deposit account. Our company responded to that complaint and provided the Revdex.com with the security deposit accounting we sent to the forwarding address provided to our company by you at your move out. At that time we also provided pictures to the Revdex.com of the move out inspectionWe are surprised in your second complaint you now state never received the accounting, contradicting what you stated in your first complaintYou are also claiming Metroplex Management forged your signature on the first lease and that you did not sign the lease renewal. At no time did anyone at Metroplex Management forge your signature, and we are providing the Revdex.com with a copy of the first lease agreement, the lease renewal, and the move in condition form, all of which contain your signature. The owner of the property leased by you and your husband was always quick to respond to maintenance requests when she was notified of them by our company, and the carpet was brand new when you moved into the house. At the move out inspection there was dog hair all over the carpet, and it was not placed there by Metroplex Management. When the house was vacated, it was Metroplex Management that conducted the move out inspection, took digital pictures to document the condition, and then notified the owner of the results. At that time the owner hired her own vendors to complete the repairs and cleaning, and she had to pay the remaining expenses out of her own pocket when the security deposit did not cover all the costs. At no time has Metroplex Management implied you were a bad tenant, and we regret you feel we have done so. Our only intent was to respond to your claims and state the facts about the condition of the house after it was vacated by you and your husbandAs stated in our first response, the owner of the property had to pay vendors for the make ready of this property and pay the overrun costs. She has not authorized us to release you from this balance, so we are unable to negotiate any settlement with regarding your security deposit. We are again attaching a copy of the security deposit itemization, a copy of both lease agreements, and pictures to the Revdex.com for reference to this complaint. Lastly, since you have provided a new address and email information, I will also forward all these documents directly to you, along with the pictures of the move out inspection. After you have an opportunity to review all the information, please contact me if you still have concerns

Metroplex Management is in receipt of this tenant’s complaint to the Revdex.com, and we regret we were not able to completely illustrate and help them to understand the charges against their security depositThe tenants were charged a late fee of $50.00, and we sent them their entire
tenant ledger showing where the late fee occurredThey were charged for replacement of two interior doors that had holes punched in them, and they were not charged for the exterior doorThe weather stripping was all scratched up and was not due to weather damageThere are make ready charges that, per the lease agreement, the tenant is responsible for, and they were only charged for those itemsWhile the carpet was older, upon the move out inspection it had so many black stains, red stains, holes and scratched areas at the edges that it was impossible to clean itUpon move in the tenants only noted one room with a stainThe owner had no choice but to replace the carpet and charge the tenants for their portionMetroplex Management does not utilize an insurance adjusting computer program that is used to determine damage after a natural disaster to assess damage costs, nor does any other management companyThis program has no bearing on what the actual costs to repair and replace were regarding the work that was completed at the propertyVendors had to be hired to do the work, they sent an invoice for services, and that is what the actual costs were for the tenants We did provide the tenants a thorough explanation, along with receipts for all work completedWe also included their move in condition form to remind them of their own documented condition of the home upon move inWe have attached a copy of the lease agreement to validate the amounts they were charged are allowed, and we have also attached a copy of their move in condition formWe are also including a copy of their security deposit accounting to show all charges and documentation, and we are including our response to their dispute.? Lastly, we will be forwarding pictures of the move out inspection to show the condition of the house after it was vacated by the tenants All pictures taken were forwarded to the owner, and the scope of necessary work was discussed with himHe was informed of the tenant’s responsibility and agreed with the chargesHe has not authorized Metroplex Management to return any funds to the tenant or to release them from their responsibility for the remaining amount dueAny amounts exceeding the security deposit were paid by the owner, and he would like to receive those fundsIf there is anything further we can provide to the tenants to try to explain the charges, we will be happy to discuss it with them if they contact our office