Quality Rentals

In response to Ms [redacted] , I did not claim it was her mistake I believe I responded that we had not gotten the [redacted] #But we have resolved this internally and she will not continue to get an invoice from usWe do not have any other name and we do not use any other name we have been in business for years under that same name and it is clearly marked on our trucksWe will consider this resolved as we will no longer be sending any invoices to Ms [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I had given the [redacted] to the technician that came to my house, additionally I had given the person who scheduled the appointment over the phone the [redacted] number upon her requestI deleted the [redacted] after the service was doneI am unsure why they think it was my mistake, as I had given the number once to their employee and then handed it over to their technicianAdditionally I am not even sure if this is the same company that came to my home, as that was not the name of the company that came to my home, so they are obviously using more than one name to the general publicRegards, [redacted]

Hello we have contacted our collection agency and had them remove Mr. [redacted] from their collection attempts. No further actions will be taken to try and collect from Mr. [redacted]. We have placed the account we were attempting to collect from our mailing so he should not receive any more statements...

from us. If he does please let him know to feel free to contact our office.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had given the [redacted] to the technician that came to my house, additionally I had given the person who scheduled the appointment over the phone the [redacted] number upon her request. I deleted the [redacted] after the service was done. I am unsure why they think it was my mistake, as I had given the number once to their employee and then handed it over to their technician. Additionally I am not even sure if this is the same company that came to my home, as that was not the name of the company that came to my home, so they are obviously using more than one name to the general public. Regards,
[redacted]

In response to Ms. [redacted], I did not claim it was her mistake I believe I responded that we had not gotten the [redacted] #. But we have resolved this internally and she will not continue to get an invoice from us. We do not have any other name and we do not use any other name we have been in business for 47 years under that same name and it is clearly marked on our trucks. We will consider this resolved as we will no longer be sending any invoices to Ms. [redacted].

I have spoken with the customer and we resolved the issue I believe I also gave her a credit for her last service as she had asked about a free service for the way we had messed up her appointments. If you have any questions please feel free to contact me.

Hello in response to this complaint the customer had purchased our services through a [redacted] offer online. She originally contacted us and spoke to our billing department and said she did not have this service and then remembered that she had purchased it through [redacted]. It was our requirement to...

get a certificate from her that she should have printed from the [redacted] website and our technician had made the error as he did not have the information to get the certificate number from the customer. I do believe if she has paid [redacted] already she should have this information and if she could forward this information we could get our payment from [redacted] and this would settle her account and we would be able to stop sending her invoices.