Quality Roofing Supply Company

Review: My wife and I can not believe what we have experienced dealing with Quality Roofing Supply in [redacted] Pa. This is a new office in [redacted] Pa we have been told by other Roofing suppliers in our area no one really knows them. We live in a a rural area everyone knows everyone. My wife introduced me to [redacted] (spelling may not be correct) I explained to him that I'm disabled and that it was very important to me that we deal with a trustworthy company. [redacted] assured us they have been in buisness for many years and we could trust them like family. I was concerned being i'm disabled and my wife being a women Owning a Roofing buisness. Although my wife is a successful buisness women for over 28 years in buisness for her self owing a succesful real estate investment buisness and can certaintly handle buisness on her own I felt the roofing buisness we now own is deffinatetly different. I was with my wife all day on Tuesday and Wednesday of this week 10/22 and 10/23. She was verybally abused and verbally attached by [redacted] in the [redacted] Pa office and she was screamed at by [redacted] in the [redacted] parking lot when she gave him another check for 1170.00 when he already had a check for over 2024.31 they both refused to give her a receipt showing any payment was made and refused to give us any written receipt of the 900.00 in shingles we returned and there driver picked up from our job site. [redacted] specifically asked for cash and refused to accept our credit card. He also retained our buisness check for over 2000.00 and when she asked to replace it with the new total he refused do take the corrected amount in check demanding cash! [redacted] speciifically said that [redacted] would meet us where ever we were today to collect the monies. My wife said there's no way shes' giving 1170.00 to someone stephen on the side of the road when you have a check for 2024.00 your refusing to give back! We only owed 1170.00 and we already returned the shingles to this warehouse in [redacted] Pa. They already had our merchandise and refused to give us any receipt for the reuturn or any adjusted bill NOTHING!!! This seems unlawful practices to me. This can not be Quality's general work practices. They now have over 3000.00 in checks from us certified and buisness checks they owe us 2024.31 currently. My wife called there main office after having to track the number down because [redacted] the so called owner says there's no one else we can speak to he was the owner to find out he is not the owner. No one has called us back yet! We don't have a receipt of our return and we don't have our check back either!!! This was totally uncalled for and no one should have to endure this kind of behavior. Totally out of line!!!

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We have serious concerns about A specific employee of Quality Roofing supply company [redacted] in Quality Roofing location in [redacted] Pa. When I asked for upper managements phone number to discuss my concerns about this locations buisness practices he told me he was the owner. I reviewed my receipt and found another address and phone number in which I found out he is a mere employee not the owner. My concern about this buisness becomes even more concerning. I had 65 bundles of shingles delivered to our job site location by Quality Roofing Supply in [redacted] PA. Later in the day we found out that we needed to return 31 bundles of these shingles already paid for by check from my buisness account. [redacted] became very arregant and refused to pick them up from the job location a few minutes down the road. I explained that our truck would not handle this much weight over a ton of shingles and I would be willing to pay a fee to have them picked up and returned to his location. After much grief about the return which mind you was over $900.00 he agreed to pick the shingles up for a service charge of 35.00 but refused to give us a return receipt all together. I did not feel comfortable have 900.00 in shingles returned without haveing a receipt showing I returned them!!! He siad I need to come into the location to re write a check for the amount of shingles that I actually kept and he told me it will look like I never even received 65 bundles of shingles just 34 like it never was delivered. It gets worst..... Then he tells me he can't take another buisness check after I drove over 45 minutes to office and that he would need cash for 1170.00. I said I don't have that kind of cash in my pocket. I said I can call you when I get back to the office with my credit card number and he said no we can't accept that. Well I said this seems rediculous why can't you accept my credit card what am I supposed to do here. He said I can meet [redacted] there sales rep somewhere on my travels and give him cash for the full amount. I said I don't feel comfortable giving this much cash to him on the side of the road. I can get a cerifited check from my bank and meet him. Mind you **. [redacted] already had a check of mine for $2024.31 for the 65 bundles of shingles that I no longer had he picked up 31 bundles of the shingles already and refused to give me a receipt for the return of these shingles. I had to have my subcontrator the owner of the home we were wor[redacted] at and ourselves count the shingles infront of the delivery guy and confirm that there was indeed 31 bundles of shingles being picked up from this job site location. When I asked for my check back and I would give him another check for the corrected amount he refused again!! Said he had 65 bundles of shingle on the job when I asked for something in wiriting showing I returned the shingles again he said they are still not at his location so he refused again. When I asked if his delivery guy would give our subcontractor a receipt he refused again. I was very upset and did not know when to do at this point I obviously had a serious problem.... After leaving his office he had [redacted] his sales rep call me over 17 times in a 3 hour period trying to collect cash of 1170.00 from me and he was very aggressive saying he would meet me where ever I was. He literally asked me where I was at and that he was on his way!! This was very scary I think upper management should check out buisness practices at this location I found out they just opened in [redacted] and from the looks and dealings with them something unethical is going on there. I want my check reutrned to me and a receipt for my return immediately forwared to me!!! My final conclusion after being harrashed I did give them anther certified funds check for 1170.73 and they still have my buisness check for $2024.31. This check is drawn on my buisness acccount which has large amounts of monies readily available which makes me very concerned with Quality Roofing Supply haveing my account number and refusing to return a large check like this one. They have over 3000.00 for an order of just 1170.73!!!!Desired Settlement: I believe the company should fire these two guys before they find themselfs in a law suite. I want my check back delivered today and my receipt for the 31bundles your driver picked up for from our job site on tuesday per our request and payment we made for that too. I want a days pay for me my wife 1000.00. Which covers the time we spent and harrasment we had to endure the entire work day from [redacted] and [redacted] in [redacted] Pa. We also lost a job because we were being ordered to meet stephen no later then 1:30pm when we had an estimate at that time. To stop the harrasment and try and finish my work day we went and got a check so we wouldn't have to deal with stephen's alarming harrasing calls. This was totally uncalled for and no one should have to endure this kind of behavior.

Business

Response:

November 6, 2013

VIA FACSIMILE AND FIRST CLASS MAIL

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1337 North Front Street Harrisburg, PA 17102

Attn: [redacted]

Re: Revdex.com Complaint ID: [redacted]

Dear

On behalf of our Beacon Sales Acquisition, Inc. d/b/a Quality Roofing Supply Company (“Quality”) subsidiary, I write in response to the above-referenced complaint. Please direct all further communication in this matter to my attention.

I have investigated the allegations in the complaint and believe them to be unfounded. The employees of Quality’s [redacted], Pennsylvania branch did not mistreat or abuse the complaining customers in any way. To the contrary, the facts establish that management at the [redacted] branch extended special courtesy and consideration to the customers.

More specifically, this matter originated with a phone order placed by the complainant on October 21,2013. Complainant was a relatively new customer with no credit history established with Quality. Quality agreed to deliver the material so long as the customer agreed to present a check for payment upon delivery.

Although a check was presented at the time of delivery, Quality’s check cashing service “declined” the check. Although Quality justifiably could have refused delivery of the materials and returned with them to the branch, as a special accommodation to this relatively new customer, Quality left the materials at the jobsite with the customer, upon the promise that the check would be made good by the next day.

Later that day, the customer called with a request to return a portion of the order. Quality agreed to pick-up the “return” portion of order the next day, for our normal fuel surcharge (restocking fees were waived). The customer became upset, however, when Quality would not agree immediately to issue the customer a check for the amount of the return. Quality did not agree to do this for several reasons. First, Quality had not yet received good funds for the initial order. Second, Quality had to count the returned goods to verify the quantity upon return to stock.

The next day, the customer came to the branch, but before the “return” had made it back to the branch. She offered another check for payment of a small order, but that check too was “declined.” She became angry when Quality subsequently required cash, certified check, or a “card present” credit card for future business. Quality’s insistence upon a more liquid form of payment was understandable and routine under the circumstances.

As to complainant’s suggestion that Quality would not issue a receipt for the return,

Quality could not issue a receipt at that time because the return had not arrived to be counted.

However, we provided the customer a copy of the original ticket and advised that we would return the first “declined” check once we received a cashier’s check to the “difference” between the original order and returned amount. Our manager also provided, in front of several witnesses, the names of several senior Quality officials who the customer could contact to discuss the matter. This is contrary to the complainant’s claim that our manager refused to identify any senior company officials. At all times, Quality’s management treated the customer professionally.

Later that day, an official from Quality met the customer and received a cashier’s check for the amount of the goods sold to the customer. Moreover, as soon as Quality counted the returned goods, it returned the shredded original check and a receipt. Thus, contrary to complainant’s allegation, Quality does not “have over $3000 for an order of just $1170.73.”

In summary, although we are disappointed that the customer apparently believes that Quality did not provide an expected level of service, my investigation suggests that not only did Quality treat the complainants correctly, but Quality afforded them special consideration that Quality was under no obligation to provide. Quality did this because it values its reputation with its customers and believes that its reputation for, and history of, exceptional customer service has helped it become one of the leading roofing distributors in Pennsylvania.

Based upon the foregoing, we request the complaint be dismissed.

Sincerely,