Quality Services Moving & Delivery

Review: BL # [redacted], SIT# [redacted] - Company was a sub-contracter to move my personal HHG from Colorado to Virginia in September 2012. Some were shipped to an apartmentment and some was in Quality Services Moving & Delivery storage for 2 months. HHG sent to the apartment had some damage and missing items. In October, Novemeber, December, Janauary, February, and March we called and spoke with [redacted] about lost or brokern items. In December 2012, items fron Quality storage was sent to our personal storage - through March 2013). Four months later, items that were in storage were inspected (March/April 2013) we did a final inspection of items that were missing and broken. We put in a formal claim on April 19, 2013. Quality Services Moving & Delivery, et. al., will not honor our claim.Desired Settlement: To reimburse us for the lost items (at FMV), and pay to repair broken items.

Business

Response:

July 15, 2013

Review: Several aspects of my moving agreement with Quality Services Moving (noted in both the moving estimate of 5/17/13 and a company email from 5/20/13) were not fulfilled. Specifically, a dedicated truck was not provided for our move, and a 2-man crew did not assist with the move-in. Instead, the household goods were combined with items for other moves, which resulted in damage to a desk and several kitchen items. The "crew" in [redacted] consisted of one adult male (his sixth grade brother was also present).

Please note that the reason for filing this complaint now involves a mistaken billing by Quality Services Moving (QSM), which was detected by my credit card company. I attempted to clarify this situation in emails to the company on July 7, 2013 and July 8, 2013, as well as a call to the company's office. Neither [redacted] ([redacted]), the vice president of the company, nor [redacted] ([redacted]), moving consultant, responded to my requests for assistance. Consequently, I believed I could not trust QSM or their representatives any longer, and so I waited to file this complaint until all bills had cleared from the credit card used in the transaction, after which I cancelled the account.Desired Settlement: The bill should be adjusted to account for the fact that the services were not provided as promised.

Business

Response:

September 17, 2013 **. [redacted]Revdex.com of Metro Washington, DCWashington, DC 20005 RE: [redacted], Complaint # [redacted] Dear **. [redacted], This letter acknowledges receipt of your letter regarding the above-referenced Complaint. In review of **. [redacted]’s complaint, a thorough documentation review in connection with his move was performed. **. [redacted] was then contacted by our Vice President of Sales to discuss his concerns and an amicable agreement was reached. **. [redacted] was happy with our response and the resolution to this matter. He will be contacting your office to withdraw his complaint. If you have any questions, please do not hesitate to contact me directly. Your assistance in this matter is greatly appreciated. Sincerely, [redacted]

Claims

Quality Services Moving

P: ###-###-####F: ###-###-####

[redacted] Relocation Intelligence™

Review: In July 2013 I contracted the services of Quality Services Moving & Delivery because my wife and I were moving to Brazil. I payed them $10695.00. They came to my house in August 2013 and packed all my household goods to ship in a twenty foot shipping container from port in [redacted],Maryland. Once the container arrived in [redacted], Brazil, their agent in Brazil was to pick the container from customs and deliver it to our destination. My wife found out that Quality Services' Brazilian agent was dishonest, so my wife got our container herself from customs in [redacted], Brazil and she also hired someone to deliver it to our destination. Since I did not use the services of their Brazilian agent in Brazil, I am suppose to get a refund.

In 10/18/13 I sent an e-mail to Mike S[redacted] Vice President of sales at Quality Services Moving & Delivery about my refund. His reply was quote " I will check on your file,to see if an audit on all of the charges / payments has been completed, and notify you of the findings." end quote. Since I did not hear from him almost a year later, I decided to call him and he did not answer his phone.When I finally got a hold of him he gave me excuses about I should get a cancellation receipt from their Brazilian agent. I told him I had no dealings with their agent and that is not my job, he should get that receipt himself. I tried calling Mike S[redacted] many other times after that but he never answered my calls nor my e-mails.Desired Settlement: I would like for Quality Services Moving & Delivery to give me a refund as soon as possible.

Business

Response:

In response to shippers complaint ID #[redacted] and our investigation into the matter we find the following.