Quality Tune-Up Shop #50

Review: Less than 3 weeks ago I took my car to the Quality TuneUp Shop#50 for a complete 6,000 mile service. Normally I take my cars to [redacted] but the original owner of my car said that this Quality TuneUp shop was the only shop to work on the car. Anyhow, I spent nearly $300.00 on a complete service including a complete fluid flush of every fluid system in my 2003 Turbo Charged PT Cruiser. Then than a week later, after putting only 300 miles on my car the Power Steering pump sprung a huge leak and after $500.00 in repairs at the same shop my power steering problem was supposedly fixed. Now I have driven my car about another week, putting another 300 or so miles on my vehicle, it started to overheat. Being that this shop flushed my radiator 600 miles ago and having the icredibly odd timing of the failure of my power steering pump, and the unwillingness of Quality TuneUp to perform a free diagnosis, I took my car to a shop that I have been going to for years to review the previous repair and diagnose the overheating symptoms. Upon lifting the hood my mechanic [redacted] at [redacted] found within 2 mionutes that the recently installed power steering pump was not properly connected or secured in three different points. After a day or two of diagnosis on the cooling system, they also discovered that my cooling system was halfway full of air. After bleeding the system they were able to add an additional gallon of coolant. Not only was the my $500.00 repair done improperly, They didn't properly flush my cooling system 3 weeks and 600 miles ago. As they failed to perform both repairs properly I really want my $500.00 back! My trsuted mechanic at Afoardable Automotive and I have theroized that they failed to bleed the air out of my old power steering system which cause it to fail.Desired Settlement: Pay me back for improper installation of my power steering pump. If needed my trusted mechanic, [redacted], can verify the events of the power steering pump and cooling problems. I still have the receipts of the repairs.

Business

Response:

I am in receipt of the complaint and am looking into the work that was done. Customer has indicated that he still has the receipts and the old part. I would like to get the old part back to inspect in case it is a issue with the part itself. I can have a new part ordered and installed unless the customer has had the work done. If you can let me know if that has been done they we can proceed with the refund once the "all" parts are received. I can have our lead mechanic speak with his mechanic to insure I have proper documentation in the event any disciplinary action is required on my end for the employee who did the work.

Regards,

Review: I drove to Quality to have a tune-up and oil change done for routine maintenance and when I picked it up the transmission had failed.

I drove my vehicle to Quality Tune-Up on October 1, 2013 for a tun-up and oil change for regular maintenance. [redacted] called me to inform that my car was ready to be picked up. I paid $338 cash for the service and drove two blocks away when my car stalled out. Now stuck in the middle of a busy intersection I had to push my car into the nearest parking lot and call the shop back. [redacted] came out and told me to tow my car (at my own expense) back to Quality. [redacted] came out and ran codes and looked around under the hood replaced a hose he had cracked. He then advised me that he had a part on its way and would call me in the morning to discuss his findings. On the morning of 10/02/2013 [redacted] called me and said that I need a new transmission. When I went down there to talk to him about the issue he was no longer there so I dealt with [redacted]. [redacted] was very rude and unprofessional. I came down with a complaint that there was nothing wrong with my tranny when I dropped it off and now all of a sudden I need to replace it. He tossed my keys at me and told me to get my car off the lot and leave or he would start charging me storage fees. I had my car towed that evening (again at my own expense)and spoke with [redacted] at the shop requesting a work order of the diagnostic showing how they came to the conclusion that my transmission needs to be replaced. [redacted] said that he did a "visual diagnosis" on my transmission and that he would have to charge to do a physical diagnostic. I refused to pay more money for a problem that they created and he advised me to also remove my vehicle. On 10/05/2013 I had to tow my vehicle over to the Hyundai dealership to get a proper diagnostic done and they advised that I have my transmission fluid flushed. I took that invoice over to Quality and handed it to [redacted] the Regional Manager who then reimbursed me for the cost of the fluid flush and asked that I give their shop a chance to correct their mistakes. [redacted] told me to bring him my car to him personally and he will re-do the tune-up (including the gasket they didn't replace the first time) and see what else he could do to fix what they had done. I had my car towed (again at my own expense) back to Quality on Monday (10/07/2013) morning as agreed and [redacted] had called in sick. I told Mario that I would leave my car overnight but that only [redacted] was to handle my car. Tuesday evening I had heard nothing about my vehicle so I called to see what was going on, and spoke with a woman who told me that she had a work order that was done earlier that day with some transmission codes on it. I asked to speak with [redacted] and she informed me that [redacted] had again called in sick as well as [redacted] and [redacted] Nobody that I have been dealing with previously had been to work those days. I questioned her as to who came up with the work order and she was unhelpful. I told her that [redacted] was the only one who was authorized to do anything with my car and she told me that he did it on Friday. My car was not at their shop on Friday and the agreement wasn't made until Saturday. I called [redacted] again to complain on Wednesday 10/09/2013 and have yet to receive a call back. I have had nothing but problems with this shop and everyone who works in it. My car ran perfectly well before I took it to them for a tune-up and now it is inoperable and needs a new transmission. I'm not sure what they did while it was in their care but this is unacceptable. Desired Settlement: I would like back the money that I paid them for the tune-up and oil change, the money for the tow trucks, the cost of all additional repairs my car now needs after being in their care. I have missed work, a funeral, my daughter has missed school and my newborn can't get to the doctor. I would like payment for the suffering and inconvenience they have caused me and my family.

Business

Response:

Initial Business Response

Per customers request the oil, filter and sparks plugs were changed on the vehicle. Also performed our standard courtesy checklist and recommended to replace the spark plug wires due to the age and as a preventative maintenance. Customer declined this service. Advised customer that transmission fluid and power steering fluid did not pass the test strip and that we recommend and transmission fluid and power steering fluid exchange as a preventative maintenance. Customer declined any additional recommendations. Customer contacted the shop after leaving and indicated his vehicle had died. As a courtesy, we sent the shop foreman out to take a look at his car and found the car will start but when put in gear it stalls. Suggested to customer that car be towed back to the shop. Shop foreman performed visual inspection of previous work done and work look okay. Tested idle air motor, verified no vacuum leaks and all components were in original configuration. Suspect vehicle has transmission related issues and further diagnosis would need to be done. Had 2nd technician look at vehicle on 10/2/13 and checked obd2 system for any codes, no codes found. Found transmission fluid is very dark and has clutch material in fluid. Advised customer that vehicle has transmission problems. Looked at previous repair orders and both orders have recommendations for transmission fluid exchange and customer declined service at that time. Also advised customer that we can start with a transmission fluid exchange to see if this might correct the problem as an initial starting point, but if that did not correct the problem then further diagnosis of transmission would be required. Customer again declined service. Customer took the vehicle to the dealership stating transmission not shifting into gear and for them to check and advise. Check transmission fluid and it was burnt and dirty. Dealer recommended transmission flush and one was performed by dealer. Customer drove vehicle to Quality Tune Up on 10/5/13. When customer arrived our Corporate Manager was on site and listened to his concerns and as a courtesy and good faith effort offered to reimburse customer a $125.00 for the transmission fluid exchange even though as notated on several occasions that we recommended this service and it was declined. Customer drove the vehicle off the property. Customer had vehicle towed to shop on Monday and requested shop foreman to look at vehicle. Shop foreman was not back at work until 10/9/10, so we have our 2nd technician look at the vehicle. Checked transmission fluid level and level is okay however color still appears to be dark. Started the engine cold and moved gear selector to reverse and vehicle goes into gear and backs up. Put vehicle in drive and vehicle drives forward 3-4 feet. Allowed engine to idle for approximately 15-20 minutes and let all fluids come up to operating temperature. Put gear selector into reverse and engine dies out, put vehicle in drive and engine dies out after slight forward movement. Checked for codes and found code for transmission. Found #P0734 gear 4 incorrect gear ratio, found #P0733 gear 3 incorrect gear ratio, found #P0732 gear 2 incorrect gear ratio, found #P0731 gear 1 incorrect gear ratio. Scanned engine codes, found #P0700 transmission control system fault. Shop foreman called customer and explained all the information to them and also let them know that we did replace the intake manifold gasket at no charge as a courtesy since he said that he would. Advised customer of all the codes found and recommended that they take the vehicle to the deal or transmission shop for repairs that are unrelated to any work performed by QTUS. Performing and LOF and adding new spark plugs would not cause any issues that are currently going on with the vehicle. We believe we have gone above and beyond what was required and respectively decline to entertain any of the customer requested resolution requests and feel this is a closed matter.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

when I originally brought my car to Quality October 1, 2013 I asked for a tune-up. I was informed that a tune-up on a 2005 Hyundai Sonata consisted of changing the spark plugs, oil filters and upper manifold gasket (because you need to remove it to get to the back three plugs), and that the wires did not need to be replaced because they are coil. When I picked up my car after having the tune-up I broke down two blocks away. When [redacted] came to look at my vehicle I noticed that the old gasket was still in place. I brought it to his attention and he agreed that the gasket should have been replaced during the tune-up but that he did not do the work on the vehicle himself so he there wasn't much he could say other than it should have been done or at least mentioned. I went back in the the shop to discuss the condition my car had been left in after I trusted it in the care of Quality for routine maintenance I spoke with [redacted] who was the technician that performed the tune-up. I tried voicing my complaints to him and he was not interested in what I had to say, tossed my keys on the counter and said if I do not remove my vehicle from the shop grounds he would charge me storage fees for the time it has been there and have it towed. The next morning I stopped by the shop to pick up the paperwork that [redacted] did not give me and spoke with [redacted] the regional manager, who informed me that he had heard about the experience I was having with them and wanted to reassure me that [redacted] was no longer employed with them and that he would like to do as much as he can to help correct the situation. After negotiating with [redacted] and [redacted], we agreed that I would bring my car back in to [redacted] on Monday morning and he was to personally go over the work done previously and change the gasket that was never replaced, refund the money I had to spend with the dealership and figure out what the problem with my vehicle was. As a term of this agreement I made it very clear that I did not want anyone other than [redacted] to have any further contact with my car. Monday morning (10/07/2013) I had my car again towed to Quality and when I arrived was informed that [redacted] had called in sick but I could leave my car overnight and he would get to it when he returned. I left my keys with Mario and reiterated that no one was to touch my vehicle besides [redacted]. The following afternoon I called to check on [redacted]' progress when I was informed that [redacted] did not come in again and that they had another technician working on a diagnostic. I very specifically stated on several occasions that I did not authorize anyone other than [redacted] to handle my car and they disrespected my wishes. When a transmission fluid flush was finally recommended, I was told by [redacted] over the phone that he recommends I flush my tranny and that they were not a transmission shop, so I told him that I would have it towed to the dealership to have this service done. My vehicle ran perfectly prior to bringing it to Quality and now doesn't move at all, they have caused me to miss work, my daughter missed school, newborn son missed doctor appointments and I missed the funeral of a family member. Not to mention the 6 times I had to call a tow truck from my own pocket and the several times I was disrespected by employees of Quality Tune-up. I request full reimbursement of the money I spent with them and the value of the car.

Final Business Response

In response to the latest comments submitted, our position has not changed. Customer is incorrect when they state a tune up includes changing spark plugs, oil filter and upper manifold gasket. Customer came in requesting lube, oil and filter and a tune up. Oil change was completed and tune up was done which consisted of changing the spark plugs. Spark plug wires were recommended as a preventative maintenance based on mileage and age and customer declined. Customer has indicated when the car left the shop and broke down that "he noticed that the old gasket was still in place". Unfortunately, there is no way to visually determine this since the upper manifold was in place and the gasket cannot be seen visually with the manifold installed. When the vehicle was back at the shop and the initial work inspected all work was found to be correctly done. Customer was notified on a previous repair order and prior to the tune up on 10/1/13 that the transmission fluid was very dirty and needed to be serviced; however they declined to have the transmission fluid exchange done as a preventative maintenance. Customer indicates in his response that "the transmission flush was finally recommended and that we do not provide that service which in incorrect as this was recommended on previous work orders. To reiterate what was explained in previous correspondence, an oil change and tune up would not affect the transmission and anything related to issues with the transmission would need to be taken up with the dealership that performed the transmission inspection and fluid exchange.

After leaving our shop, customer took the vehicle to the dealership and per the comments on the work order from the dealership "customer is stating transmission not shifting into gear and for them to check and advise". Again, per dealer's comments, "inspected for transmission issues, found car would go into gear. Road tested, no gears slipped for us, brought in and checked for codes in transmission and none present. "Checked transmission fluid, was burnt and dirty. Requires transmission flush and recheck. Flushed transmission, ok at this time."

The customer drove vehicle to Quality Tune Up on 10/5/13 after having vehicle at the dealer for the transmission service and indicated to [redacted] that the vehicle was driving fine after the service was done. Although this service was recommended on to two separate occasions by QTUS, our Corporate Manager who was on site when customer drove vehicle by the shop offered to reimburse customer the cost of the service done by the dealer ($125.00) and customer accepted the offer and signed a document to that effect. Customer drove the vehicle off the property on 10/5/13.

Vehicle was brought back to the shop on Monday 10/7/13. On 10/8/13 the lead technician in the shop that day inspected the vehicle and found the transmission fluid level was okay however the transmission fluid still appears to be dark in color and has some small metal fragments in it. He started the engine cold and moved gear selector to reverse and vehicle goes into gear and backs up. Put vehicle in drive and vehicle drives forward 3-4 feet. Allowed engine to idle for approximately 15-20 minutes and let all fluids come up to operating temperature. Put gear selector into reverse and engine dies out, put vehicle in drive and engine dies out after slight forward movement. Checked for codes and found code for transmission. Found #P0734 gear 4 incorrect gear ratio, found #P0733 gear 3 incorrect gear ratio, found #P0732 gear 2 incorrect gear ratio, found #P0731 gear 1 incorrect gear ratio. Scanned engine codes, found #P0700 transmission control system fault. This additional work was done at no charge to the customer. Advised customer of all the codes found and recommended that they take the vehicle back to the dealer as they were the ones who performed any work related to the transmission and inspected the transmission while there. Customer was reimbursed $125.00 which Quality Tune Up was under no obligation to do since the service was recommended previously. In addition, extra labor was done at no charge to the customer to see if we could assist in determining the problem. Quality Tune Up is not willing to offer any additional concessions related to this matter.

Review: Shop lied about issue with my vehicle. They estimated a $900 repair which I fixed with a 70 cent 30 amp fuse.

On Wed., Aug 28th I took my vehicle to have my A/C serviced. They said I needed an inspection first. I agreed and paid them $40 dollars. They didn't look like they knew what they were doing. One guy jacks up my car and says, "Um your compressor is leaking?" I'm like are you asking me? He said no, it's leaking. then he asked another tech to go look but he says no, I believe you. Then Tech [redacted] says you are looking at $900 dollars. I can tell he was being dishonest when he tried to explain all the things I needed repaired. I told him I had everything checked when I bought the car 3 months ago. He says by law I cannot add any refrigerant if it's leaking. We need to repair it. So I paid $40 for the inspection and got a copy of the $900 repair estimate. I went home and looked on Youtube to see if there were any thing I can do to trouble shoot. I found this video that says to check the A/C fuse on top of the battery casing. I did and it was burnt. I replaced the fuses for 70 cents and my A/C is working fine. By the way, they didn't check any of my fuses during the inspection because I was there the whole time since they did the check outside the garage. Here is the link to the video.

I just want my $40 dollars back since they didn't do a thorough job with the inspection. I have a 2003 VW GTI. Desired Settlement: I just want my $40 dollars back since they didn't do a full inspection.

Business

Response:

Business' Initial Response

The customer has been contacted we discussed the service that was provided and agreed the technician should have taken some additional steps when performing the test instead of stopping at the initial diagnosis that he thought was causing the problem. Customer was refunded the $39.95 via check which was mailed on 9/9/13.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)