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Quality Water Northwest

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Reviews Water Softener Supplies, Water Supply System Quality Water Northwest

Quality Water Northwest Reviews (1)

Review: Complaint to Revdex.comThe Kinetico Company provided us with a filtration system by gentleman who no longer works for the company in November, 2010 due to contaminated water, and it was placed inside our well house. They have since changed names from Kinetico to Quality Water Northwest on Buckeye in Spokane. We had our tanks moved from the well house to our home in 2011 by a licensed plumber, due to the pressure when watering our yard. We had a flood in our home in March 9th, 2013 due to a drain hose from one of the filtration tanks flipping out of the drain in the middle of the night, flooding our home. I don't know what happened to the tank that caused a surge, but we called the Quality Water Company and told them what had happened. We then disconnected the tanks, turned off the water and by-passed the system to stop the flood. WE then took the shop vacuum and vacuumed the excess water around the tanks and cleaned up as best as we could (the water was about an inch deep). The representative came out from Quality water, took pictures and picked up the tank. In the mean time we called the insurance company and they sent a restoration service to start tearing up the floors, place blowers and clean up the water. We waited for nearly a month to hear from Quality Water and when the service person called he said he was bringing the tank back and the cause was a nail in a place where a screw should be and there wasnt any back flow preventor installed. Then we received the invoice for $583 on May 21st, 2013 saying the back flow preventor was not there due to moving the tanks in 2011 and that it was the cause of the problem with the tank. (the tanks were moved almost two years before this) There was a 3 to 10 year guarantee on these tanks, but not if we caused the problem, so we asked for a picture of the set up when the filtration system was set up in the well house and again after they came out to look at the set up in the laundry room and took pictures but, didnt receive any response. So then my husband called and asked why we weren't told how much this was going to cost before they did the work. The president of the company said his service person did tell us and when my husband denied receiving any explanation the president of the company called him a liar and said we needed to pay the invoice by the 31st of May or they would place a lien on our property. Ok, I thought well maybe my husband just got angry, so then I called to find out why we weren't told and asked the receptionist if I could speak to her superior for an explanation and she said he was busy and when I asked her why we werent called before they did the work, she told me she had work to do and didn't have time to talk to me. This was the poorest customer service I think I have ever received and wanted to share this information with others, in case anyone does business with this company. I would suggest you go with a company who stands behind their product, is courteous and has respect for their customers. There werent any apologies and I sent the check for the service very hesitantly. Thank You[redacted]Desired Settlement: I would like an apology and the pictures I requested that he based the charges on, plus a refund if possible.

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Description: Water Softening & Conditioning Equipment Service & Supplies, Water Supply Systems

Address: 10213 E Buckeye Ln, Spokane Vly, Washington, United States, 99206

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