QuantM Technologies Inc.

I am writing this review of QuantM Tech Inc because they are a reputable and outstanding first class company , providing service , value , and peace of mind with integrityThey have expert knowledge in troubleshooting and diagnosis persevering to problem resolution Furthermore , they are courteous and have an excellent chat box and quick response time by telephone .The company operate to total customer satisfaction Overall , an exemplary well run company that I will be confident to refer both to individuals and corporations
Lionel A***

** ***
My apologizes in delayed response to your posted complaint on the Revdex.com as I was told by one of my colleague *** that she has discussed the matter with you and you would remove the complaint from Revdex.comI would like to assure you that we take our
customer feedback very seriously and I along with my team would make all the efforts required to ensure that each customer feels good about doing business with COTEQ.We have taken a serious note of your feedback and have escalated it to the highest level to ensure that there is complete clarity and transparency at each level of customer communicationPlease feel free to contact me anytime for any further assistance , concern or suggestion please feel free to contact me anytime if you have any further concerns or suggestions

Dear Customer,My name is Sanjay and I am head customer care for QuantM Technologies Incand am responsible for all customer concerns.We are a million dollar services company, serving mid size businesses and homes users for plus years and currently have more than 350,
active list of users and companies who are using our servicesWe are very serious about the overall satisfaction of our customers and as a organisation we are committed to make every effort to ensure that our customers receive the same level of service and support that they would expect from an professional company like ours.We have taken a note of your complaint and have had thorough internal investigation about the whole transaction and following is our finding:((Customer called on 11/14/with a printer issueAs per the notes from the Technician (Meenakshi K) printer issue was fixed and the tech team needs to just install AVG and C CleanerThe Tech Team installed the software and got the SCR.It seems that customer started facing issues with the printer again and had to replace itHe called back for Refund and was offered partial refund by the tech team after deducting the cost for C Cleaner, AVG and for One Time Fix but customer said that I'll call my bank and hung up.Suresh of our customer sat team called back the customer on 11/24/and tried to discuss the issue but customer was adamant and hung up))We have also listen to the entire support delivery process call and have the following observations:We always advise, educate and request our customers to study the contract which we sign with every customer about our detailed terms and conditions and also read our payments and refund policy at http://***/ We expect our customers to file for refunds as per the policy and if for any reason they want an deviation from the policy and would like a higher refund then it should come as an exception request not as filing for a refund from the credit card company under mentioning that it as "fraud transaction" or using a dispute forum like Revdex.com as a platform for a requesting for refunds.On behalf of the orgnisation I would take strong objection the word "fake signature" as we do not collect any customer feedback on customer sat ourseveles but we use a reputed third part www.*** who use a expreemly sophisticated system to capture and record cusotmer feedback that includes custoemr machne IP and location.Considering the services delivered by us and unsustainable statement to the credit card company by the customer we have rejected the customer refund requestand we would not be able to process any / part of his refund as a "dispute"However we would never like to see a unhappy customer so we would strongly advice Mr *** to reconsider his request and if he still feels that he would like the billing department to reevalute his request then he should follow the process as mentioned on our http://***/Assuring you best of our services and cooperation at all timeYours SincerelySanjay BHead Customer Care

I am happy with the service I received this morning on my computer It now works properly Thank you!

Complaint: ***
I am rejecting this response because:
I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company. On Friday, May 15, 10:AM, ***> wrote: Hi *** ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WCustomer CareQUANTM Technologies Inc
Regards,
*** *** I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company. On Friday, May 15, 10:AM, Care Coteq wrote: Hi *** ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: 844.837.4562 | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.coI was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company. On Friday, May 15, 10:AM, Care Coteq wrote: Hi *** ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: 844.837.4562 | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.co

Hi ***
*We have received your mail and mentioned concernsWe had asked our senior customer care manager Josh to personally speak to you and help understand the concern.Unfortunately despite trying to contact you and leaving voice mail messages we have not been able to
personally contact you on phone or email.We take every customer feedback very seriously and take this as an opportunity to review and improve if we have not been able to meet or exceed our customer's expectations.We have done a very serious audit of your account and have found the following details:CID : ***Name : *** * ***Date of Sale : Feb 27, 2017End Date : Feb 27, 2018Issue : Windows Updates failed Dell laptopIssue reported date : Feb 26, 08:PMIssue fixed date : Feb 26, 11:PMCustomer feedback call Date : Mon, Feb 11:AMCustomer feedback Closure Date : Mon, Feb 11:AMRating On Feedback call : (Promotor)Customer Call on 18th March 2017: Change of mind and refund request: Refund process initiated After this there were no calls from our side to the customer neither from customer's side. You are requested to contact us on our customer cr in case if you feel that there are any open issues and we would be more than happy to assist you.Yours sincerely Sarah M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

HI,We have collected the internal data and compared it with the information mentioned by the customer , and have observed the major discrepancies in the same.So to ensure that we provide the response that is correct and verified by our quality team, we have escalated the matter to
tech team and have ask for audit of the voice conversation.We would have the same completed by Friday and would be responding back before the end of the weekThank you for understanding the reasons for delay

k*** has done a marvelous job and has made an old man very happyThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I stated the facts in my letterI did not authorize this company to charge my credit cardI DO NOT have electronic signature capability on my computerThey refused to allow me to read the contractI refused their serviceI will be
contacting the FTC and the police department regarding this matter, as Quantm has committed a fraud
Regards,
*** ***

COTEQ is committed to customer satisfaction and would always be making its best efforts to ensure that customers have a satisfying experience dealing with our services.Even before customer filed the Revdex.com complaint we tried reaching themHowever customer told us that he doesn't need a resolution and
would speak to his bank for the charge back.Our view is that since customer has already used the option of charge back from bank, there is no resolution that can be provided through this platform

HI,We have collected the internal data and compared it with the information mentioned by the customer , and have observed the major discrepancies in the same.So to ensure that we provide the response that is correct and verified by our quality team, we have escalated the matter to tech team and have
ask for audit of the voice conversation.We would have the same completed by Friday and would be responding back before the end of the weekThank you for understanding the reasons for delay

Hi,As per company policy we do not provide the repeat engineer visit on site once a call has been closed, however we are making an exception and in this case we have emailed the return shipping label to customer and are awaiting the return of the parts replaced and same will be reshipped once received back in original packaging and without any physical damage.***

Excellent service. couldnt keep going without them

Dear [redacted] We have received your concern that you have raised through Revdex.com. We take every customer feedback and complaints seriously and ensure that most professional and honest resolutions to such complaints is processed.We have done a thorough investigation on your...

complaint and  in the process we have had a few observations and would like to share the same with you.We have been a Revdex.com member since four years and respect the code of business ethics listed by Revdex.com, but we also understand that it is a platform for customer feedback in terms of positive or negative reviews and also a channel to resolve any disputes between a customer and business. we would like to highlight the following findings of our internal investigation for your reference:1. You had NO DISPUTE with either the quality of services or the refund processed 28th of dec (till that day), as per your request on 27th Dec and then your email on record as the acceptance of the amount being calculated as the refund amount.2. On a recorded voice at the time of sales and as listed on our website the software subscription amounts are not refundable as once the license has been registered on a user name it can not be changed as per the policies of all software vendors whose software we resell. also you took services from us as on following days: Tune Up : 22nd Sep Regular Check Up : 20th Oct No Boot : 19th Dec Slow Processing problem : 21st Decall these service requests were completed and closed as per your satisfaction and we do give option to customer to cancel  the agreement any time during the first 7 days if no service has been taken from us or any time during the agreement period deducting the cost of services already taken.3. During your call to our customer care department you told them that you have SOLD the PC so you do not need the services any more and you also do not want to transfer the services to your new user or new PC, however in your complaint you have mentioned that you were not "satisfied" with the services for "three" months and still continued with the agreement since you thought you had an 100% refund option till the end of three months. 4. I am sure you would also agree that we are not happy about a dissatisfied having even a single customer and we tried to contact you on more than 5 occasions upon receiving your complaint and on the all the occasions you refused to speak to us, however you have now contacted us again on our customer cr and asked for refund or you would file further complaint with Revdex.com. we are committed to making sure that we make all possible efforts to reach up-to our customers expectations and considering all the facts and as per the terms of agreement, your mail approval for refund and ensuring that your refund has been as per our advertised and listed policies. we would not be able to offer you any additional refunds.However I take this opportunity and offer you one free remote service of any of your smart tech devices anytime over next three months.I am sure you would find this resolution honest and acceptable. Yours Sincerely Sarah M[redacted]

Dear Corresponding Revdex.com Representative,With regard to Complaint ID #[redacted] our organization was able to arrive at an amicable resolution with the complainant. On 1.29.2015, a full refund in the amount of $219.99 was issued to the complainant. Evidence of the transaction has been...

attached to this correspondence for your review. The complainant has communicated via email correspondence to our organization that she is already in receipt of the refund.This correspondence should provide sufficient evidence of a positive resolution to the issue in question. Please advise as to whether there is anything further that you might require from us at this time to close this case. Thank you for your time and attention.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]] Sent: Sunday, May 03, 2015 10:41 PMTo: [email protected]: Re complaint [redacted]
 
Hello, I have been in contact with Customer Service Manager, [redacted], at the company.  They are supposed to send me a return label so I can send them the screen back.  Once the screen is returned, they will send me a new one and schedule installation.   Thank you for your help in this matter. Sincerely,[redacted]
Regards,
[redacted]

I am very satisfied and happy to write this review, I am impressed by the professional , knowledgeable way that this company executes its business model . The techs are efficient , patient, reliable and highly competent . They are a company worthy of a five star rating and the high accreditation by the Revdex.com. The techs ( [redacted] at this time ) was excellent , he listened well and was able to troubleshoot , diagnose problem issues to resolution in a timely fashion and gave good advice and recommendations that exceed my expectations . Overall , I find this company to be honest and caring of the customer and I have recommended them to include my business contacts , family and friends as this company gives great service , value and importantly security and therefore peace of mind .
Finally , I am very glad that I came across them and will be a customer for life.
Thank you

Dear Corresponding Revdex.com Representative,With regard to Complaint ID #[redacted] our organization was able to arrive at an amicable resolution with the complainant. On 1.29.2015, a full refund in the amount of $219.99 was issued to the complainant. Evidence of the transaction has been attached...

to this correspondence for your review. The complainant has communicated via email correspondence to our organization that she is already in receipt of the refund.This correspondence should provide sufficient evidence of a positive resolution to the issue in question. Please advise as to whether there is anything further that you might require from us at this time to close this case. Thank you for your time and attention.