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Quantum Security Solutions Reviews (3)

Good afternoon This is to inform you that we have settled our dispute for $88.27 which I will send to Quantum per Quantum’s agreement.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

We understand that you have received a complaint against us from [redacted]...

[redacted] is somewhat accurate in that he has been our customer for over 17 years, during which we have provided his family with the highest level of service available.
On May 23, 2014 We made repairs to [redacted]'s security system at his request. At that time, [redacted] did sign our updated "Alarm System Agreement” for continued monitoring services beyond June 30, 2014 however, [redacted] handwritten changes to our standard form.
In order for us to provide service, we require a mutually executed Agreement. In conversations with [redacted] and ultimately in a letter to him dated May 29, 2014 his Central Station Monitoring was terminated on June 30, 2014.
As of today, our records indicate an unpaid balance of $138.27 and we would welcome a reasonable offer from [redacted] to resolve his issue without submitting his account for collection.
As always, we can be reached at [redacted].

Review: On 5/23/2014 Quantum Security Solutions agreed to repair the security system that they installed at my home for a fee of $88.27 which was a 50% discount from their regular price, since I was a customer for over 10 years. They came and fixed the system and I gave them a check for the amount. I also signed a contract they handed me, and made some modifications which they accepted in writing at my home.On 5/31/2014 they cancelled my service because they refused to honor the modified agreement that they accepted in writing and proceeded to bill me for an additional $88.27. They have now sent me two bills with $25 late fees on 6/30 and 8/01 and I continue to write them to request they stop billing me as I have no agreement to pay this amount.Desired Settlement: I would like them to stop sending me bills for services as I explained and they refuse to stop sending them.It would be helpful if Revdex.com could see if they can get this resolved.

Business

Response:

We understand that you have received a complaint against us from [redacted] is somewhat accurate in that he has been our customer for over 17 years, during which we have provided his family with the highest level of service available.

On May 23, 2014 We made repairs to [redacted]'s security system at his request. At that time, [redacted] did sign our updated "Alarm System Agreement” for continued monitoring services beyond June 30, 2014 however, [redacted] handwritten changes to our standard form.

In order for us to provide service, we require a mutually executed Agreement. In conversations with [redacted] and ultimately in a letter to him dated May 29, 2014 his Central Station Monitoring was terminated on June 30, 2014.

As of today, our records indicate an unpaid balance of $138.27 and we would welcome a reasonable offer from [redacted] to resolve his issue without submitting his account for collection.

As always, we can be reached at [redacted].

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Description: Security Systems Consultants

Address: 124 Fairfield Road, Princeton, New Jersey, United States, 08540

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