The QuantumPosttacard order [redacted] mailed on August 25th as promised [redacted] contacted our contact center on September 11th and stated she had received her seeded postcard and was checking on the delivery status for the other cards, saying she had checked with others on the list who hadn't yet received theirsShe was advised that USPS states Standard Mail postage takes to business days to arrive, on averageHowever, at no time during the call did she indicate she was unhappy with the mailing campaign or request a credit of any typeThere was no other contact from the customer until a Visa Card dispute was received on November 18thThe customer was contacted by phone to discuss the dispute and did not make any attempt to contact QuantumDigital back for resolutionQuantumDigital supplied all requested documentation and the dispute was resolved on December 26th and funds represented to QuantumDigitalWe are currently making an attempt to contact the customer again for a fair resolutionPlease know that we strive to do everything we can to keep our customers happy, and have a "wow policy" that states we're happy to work with our customers on any order they are unhappy with and will do what they think is fairHere is a link to the details of this policy: http://support.quantumpostcards.com/hc/en-us/articles/203628465-Our-WOW-Guarante...⇄ Thanks, [redacted] ###-###-#### Direct Line ###-###-#### [redacted] ###-###-#### (fax) [redacted]
The QuantumPosttacard order [redacted] mailed on August 25th as promised [redacted] contacted our contact center on September 11th and stated she had received her seeded postcard and was checking on the delivery status for the other cards, saying she had checked with others on the list who hadn't yet received theirsShe was advised that USPS states Standard Mail postage takes to business days to arrive, on averageHowever, at no time during the call did she indicate she was unhappy with the mailing campaign or request a credit of any typeThere was no other contact from the customer until a Visa Card dispute was received on November 18thThe customer was contacted by phone to discuss the dispute and did not make any attempt to contact QuantumDigital back for resolutionQuantumDigital supplied all requested documentation and the dispute was resolved on December 26th and funds represented to QuantumDigitalWe are currently making an attempt to contact the customer again for a fair resolutionPlease know that we strive to do everything we can to keep our customers happy, and have a "wow policy" that states we're happy to work with our customers on any order they are unhappy with and will do what they think is fairHere is a link to the details of this policy: http://support.quantumpostcards.com/hc/en-us/articles/203628465-Our-WOW-Guarante...⇄ Thanks, [redacted] ###-###-#### Direct Line ###-###-#### [redacted] ###-###-#### (fax) [redacted]