Queen Bee Bus Company

Revdex.com: At this time, I have not been contacted by Queen Bee Bus Company regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Queen Bee Bus Company regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Queen Bee Bus Company regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: We have a signed contract with Queen Bee for montly services to drive our daughter to and from school. At the time of signing, we paid one full month ($250) as deposit, to be applied to the last month's services. On Friday, 4/** at 1:06 p.m. [redacted], Queen Bee [redacted], sent an email advising us that she would no longer be providing bus service to my daughter's school. On April ** I emailed [redacted] requesting reimbursement of $250 plus $34.09 representing the remainder of the month of April that had also been paid. To date, [redacted] has not replied to our request for said funds.Desired Settlement: We will not accept a check from [redacted] as her checks are known to be returned for insufficient funds. To retain our deposit is unethical and in breach of our contract. We will accept cash or bank check or money order.

Consumer

Response:

At this time, I have not been contacted by Queen Bee Bus Company regarding complaint ID [redacted].

Sincerely,

Review: I hired a private bus company to transport my child to and from school from September 2013 through June 2014. On 3/*/14, I was informed that the bus company is no longer providing transportation in the morning. Instead of switching bus companies, which would have resulted in more money (June 2014 and current month payments), I found a way to get my child to school every morning. The bus company reduced the payment to half due to the inconvenience. I received a text message on 4/**/14 at 1:04 pm, which is the day my child returned to school after spring break, that the company would not pick my child up from school that day or the next afternoon. This was followed by another text received at 9:09 pm that evening indicating they will no longer provide services, and a new company will contact me with their information and pick up schedules. I have yet to hear from either the original company or the new one. I have been trying to contact the company to retrieve a refund, but I have not heard from them since 4/**/14. Two months of service (May and June 2014) will not be provided, which is a further inconvenience to my family and me from the original agreement in September 2013.Desired Settlement: Morning services were not provided on 1/*/14, which I was told I would be compensated. They also were not provided on 1/**/14 and 1/**/14. (Round trip = $255/month)

Afternoon services were not provided for 5 days in April. (One way trip = $125/month)

The month of June, for round trip services that are no longer provided, was already paid. ($255)

I would like a refund for the above-mentioned issues that occurred during the contract agreement ($288.17).

Consumer

Response:

At this time, I have not been contacted by Queen Bee Bus Company regarding complaint ID [redacted].

Sincerely,

Review: I have 2 daughters aged 5 and 8. I signed them up for summer camp and this was the company that the camp was using. So I signed up for them too. The fee was $700.00 for 7 weeks for both girls. The literature I received from camp had the bus company as licensed with an air conditioned mid size bus. I After dealing with the company I don't believe they are licensed with any credentials at all. The bus had no air conditioning and put the children in danger several times. on the 3rd day of service the driver came in his personal vehicle , said the buses brakes were down. Parents were uninformed before pick up until arrival of the car and, I witnessed one 5yo boy in the hatchback area of the car where items would go there were no seats there and he was not seat belted. I made a complaint to the camp owner and several messages and texts to the driver and bus owner which I have in my iphone. The camp owner was so apologetic in person and the bus owner [redacted] apologized too. She claimed she was away and will be back and take care of it. This was through text she never picked up the phone to speak. I uneasily let them persuade me however, I resumed service on Friday. The next week was a heat wave and every morning that my children we'd picked up my husband went on the bus to see if air condition and asked the driver why there wasn't he always said...soon, or not sure and to ask [redacted]. She never answered calls...by Wednesday it was evident that my kids safety and others as well have been at risk. My kids were disoriented when they got off the bus. My kids were literally semi -conscious, hyperventilating and with nose bleeds because of the heat. They were almost unable to be aroused to get them off and eyes were rolling, nose bleeding and breathing fast. They had to have cold towels drapes on them and forced to drink water. That was when I tried to call [redacted] but, only able to contact her through text. She said shed send refund but never did. Now I heard she stop servicing camp w/o notice an no refunds sent!Desired Settlement: The full amount I paid... And I'd like investigation on her license and credentials!