Queens Family Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not afford to hire a lawyer on this dispute now I am going to professional board for complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don’t agree with the dental office’s response They didn’t obtain my consent to start the [redacted] treatment yet In Sep2013, my husband and I were in their office, met the dentist and told him to cancel my proposed [redacted] treatment First of all, I didn’t sign any service agreement with the dentist Per [redacted] Company, patient should be provided with [redacted] disclosure and sign before start the treatment I didn’t sign any [redacted] disclosure to start the treatment Second, the dentist didn’t go over the treatment plan with me yet There is no virtual representation of how teeth will move with each stage of treatment This is one of the steps that [redacted] company requires dentist to do before customized treatment can be ordered and start the treatment If the dentist didn’t go over these important steps with me and ordered tray for me without my agreement, this means the dentist is not professional in the [redacted] treatment I request for full refund for the charge without my consent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Complaint [redacted] Yesterday [redacted] came into the office and his retainer was given to him Our office offers a very good price on Invisalign and we do many cases a week Unfortunately sometimes we are back-logged on deliveries We apologize to [redacted] for the delay and want him to know that we are committed to our patients and to providing them with the highest quality of care We are also requesting [redacted] to remove any negative blogs written about our office He is a very good patient and we want to continue treating him As a matter of fact, we have implemented procedures to prevent such delays like this event Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received or pick up a check in the amount of The office is now being extremely proactive in trying to resolve this matterI am sure the business will do what is right since they have been in business for yearsThey do offer [redacted] at a discounted price and I am sure have been treating other patients with great respect There are offices and would like to make it clear that [redacted] did not treat meMy understanding is he has a respectable reputationI would like to apologize if this review has harmed him or confused anyone in anyway I would like to thank the Revdex.com for helping to mediate this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In response to the complaint, we have settled this matter with *** and his lawyer
He is to pay $for the extractions and remove the inaccurate complaint on the Consumer Affairs sight as well as yours or we will pursue a lawsuit against him. As for the ***
which has been sitting in the office for awhile, we will contact them to try to return and not be held financially responsible for
We have been very kind and very generous with this patient and did not deserve this treatment. What is disturbing is that people post reviews that are damaging and and do not realize it can not be taken back. They should think before they post inaccurate accusations against professionals
We have signed the settlement and did our part

I have been communicating with *** ***, *** ***'s and I have provided him with all the information and proof of work
We have her *** (FULL) sitting in our office which I have paid for and have requested that she please make an appointment with my associate *** *** to
complete the treatment. We commit to her to provide her with the highest quality of dental care
?

As stated before this is in the hands of the attorneys *** *** signed for financing and sat for her mark up and the cling check was approved We have been charged for the case which has been fabricated and sitting in our office We suggest she take this to court There is nothing the Revdex.com can do for either party

I was in excruciating pain and I was visiting my grandfather in *** He took me to his dentist and I was treated so well I found Queens Family Dental extremely professional and I plan on training in to Astoria to continue my dental care thereI highly recommend them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received or pick up a check in the amount of 350. The office is now being extremely proactive in trying to resolve this matter. I am sure the business will do what is right since they have been in business for 30 years. They do offer [redacted] at a discounted price and I am sure have been treating other patients with great respect.  There are 2 offices and would like to make it clear that [redacted] did not treat me. My understanding is he has a respectable reputation. I would like to apologize if this review has harmed him or confused anyone in anyway.  I would like to thank the Revdex.com for helping to mediate this situation. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Very happy with the are I received at Queens Family Dental. Dr E[redacted] is a very kind and professional doctor and I highly recommend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
I don’t agree with the dental office’s response.  They didn’t obtain my consent to start the [redacted] treatment yet.  In Sep. 2013, my husband and I were in their office, met the dentist and told him to cancel my proposed [redacted] treatment. 
First of all, I didn’t sign any service agreement with the dentist.  Per [redacted] Company, patient should be provided with [redacted] disclosure and sign before start the treatment.  I didn’t sign any [redacted] disclosure to start the treatment.
Second, the dentist didn’t go over the treatment plan with me yet.  There is no virtual representation of how teeth will move with each stage of treatment.  This is one of the steps that [redacted] company requires dentist to do before customized treatment can be ordered and start the treatment.  If the dentist didn’t go over these important steps with me and ordered tray for me without my agreement, this means the dentist is not professional in the [redacted] treatment.   I request for full refund for the charge without my consent.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] 
I do not afford to hire a lawyer on this dispute now.  I am going to professional board for complaint. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaint [redacted]
Yesterday [redacted]came into the office and his retainer was given to him.
Our office offers a very good price on Invisalign and we do many cases a week.  Unfortunately sometimes we are back-logged on deliveries.  
We apologize...

to [redacted]for the delay and want him to know that we are committed to our patients and to providing them with the highest quality of care. 
We are also requesting [redacted]to remove any negative blogs written about our office.  He is a very good patient and we want to continue treating him.
As a matter of fact, we have implemented procedures to prevent such delays like this event.
Thank you.
[redacted]

Review: This practice is a fraud! I went in for a consultation for [redacted] offered me a discount to not buy it through [redacted] - should've been my first sign. He then assured me that I had to remove all my non-impacted wisdom teeth, and charged me the price for impacted (which I found out later.) I also had a baby tooth which he promised to remove as part of the price and then use the [redacted] to close the gap. After I paid everything, a few visits later, he tells me that he has to remove the tooth and put a root canal which would cost me ANOTHER $2500! When I refused, he aggressively told me that if I don't do it, he would make me sign something that says that I refused the dentist's advice, and it is my responsibility if the [redacted] fails! Giving me no other choice, I agreed to pay a lower price, but guess what; turns out he couldn't do the root canal, even after they did x-rays and scheduled me for surgery a month later. Where is my refund? Magically, they stop returning my phone calls and emails, and NO REFUND!

At this point, and this is where their scam really is. I am also waiting for [redacted] for SIX MONTHS and still nothing (he promised I would have it in 4-6 weeks), and they are giving me the worst excuses that would give to a kid. Reading his reviews here and on other sites, it seems like he's done it to everyone. His staff knows this too, but they seem to feel bad about it, trying to subtly warn me. And I am sure the practice will respond here with a bunch of excuses - "there were mistakes in impressions", "the company sent the wrong braces", "the [redacted] was ready after all", etc - all the same excuses they gave me, and visit after visit, it turned out that whoops, it's actually not ready again. I would go to their office almost every week, for them to tell me "whoops, you have to come back". NEVER ONCE did they say that they have a backorder problem, or they are backed up with deliveries, so the excuse they use in all their replies is fake.

Oh, I also forgot to mention that he often times put his hands in my mouth WITHOUT GLOVES, SMELLING LIKE CIGARETTES, violating health codes!

Since no services were rendered, my bank reversed the charges, and I hired a lawyer to settle this amicably. My lawyer contacted them and they ignored him completely, and put me to collections instead, for services never rendered! We are filing complains with NY Department of Education, NYC Department of Consumer Affairs, NY Department of Health, and NYC Department of Health and Mental Hygiene. Hopefully something will stick and they will take his license away. This has now cost me SO MUCH money.

Business

Response:

In response to the complaint, we have settled this matter with [redacted] and his lawyer.

He is to pay $500.00 for the extractions and remove the inaccurate complaint on the Consumer Affairs sight as well as yours or we will pursue a lawsuit against him. As for the [redacted] which has been sitting in the office for awhile, we will contact them to try to return and not be held financially responsible for.

We have been very kind and very generous with this patient and did not deserve this treatment. What is disturbing is that people post reviews that are damaging and false and do not realize it can not be taken back. They should think before they post inaccurate accusations against professionals.

We have signed the settlement and did our part.

Review: DESCRIPTION OF THE COMPLAINT

My husband, [redacted] (“[redacted]”), and I went to the office of [redacted] in June 2013. Both of us went to the Dentist to inquire about [redacted] treatments to straighten our teeth. The Dentist recommended root canal and crowns for [redacted] before the [redacted] treatment. [redacted] went to another dentist for a second opinion. The second dentist said that root canal was unnecessary.

In July 2013, [redacted] and I returned to the [redacted] wanted the dentist to put on two crowns and Invisalign. I also wanted Invisalign. The Dentist told us the total charge would be about $9000: $3000 for the two crowns and $3000 each for the Invisalign. [redacted] told us that our insurance plan, with Met Life, would cover the cost of the two crowns.

[redacted] convinced me to finance the cost of the treatments with Springstone Patient Financing (“Springstone”). On the same day that the dentist informed us about financing, Springstone approved the loan and paid the dentist. It all happened so fast. On that day, July *,

Springstone approved a loan to us of $9000 and paid the same amount to [redacted].

[redacted] visited [redacted] eight times from July to September for the crowns. Some of the appointments were a waste of time. One time, [redacted] said the new crown had not arrived. Another time, the crown was too big. Finally, [redacted] tried to pass off the temporary crown as the permanent crown. [redacted] told [redacted] that he had put in the permanent crown. However, when [redacted] got home and looked in the mirror, he realized that the so-called permanent crown had the same marking as the temporary crown. When [redacted] confronted [redacted], the dentist admitted that [redacted] still had on the temporary. [redacted] then ordered a permanent crown.

I began the [redacted] process in July 2013. [redacted] took x-rays, pictures, and impressions of my teeth. It took three visits over a two month period to in order to get impressions of my teeth. And I still do not know whether the dentist has adequate impressions.

Both [redacted] and I were frustrated with [redacted]. Too many appointments were wasted on bad crowns and bad impressions. And the dentist had lied to [redacted] about putting in a permanent crown. [redacted] and I decided not to do [redacted] with [redacted]. In September, we told the [redacted] our decision about Invisalign. The dentist said that he would refund $3000 for [redacted]’s case because he had not started with the [redacted] process. However, [redacted] would not refund any of the $3000 for my case because he said that I had started the process. [redacted] said that he would return $3000 to Springstone because of [redacted]’s cancellation.

In October I received a statement from Springstone. The balance of my loan was still the original $9000. [redacted] had not informed Springstone about canceling [redacted]’s Invisalign. I contacted Springstone to dispute $6000, the amount of both of our [redacted] treatments. On October **, Comenity Capital Bank (“Comenity”) contacted me. Comenity is the bank that handles Springstone accounts. Comenity told me that it would investigate my case. On December *, Comenity told me that Springstone issued me a credit for $3075 and my balance due would be $5925. My current balance with Springstone, after making one payment of $1090, is $4835.

[redacted] misled us when it came to insurance. He told us that Met Life would cover the crowns in full. It turns out that Met Life would pay less than 50%. The total charge was $2925. Met Life paid $1323. Met Life paid [redacted] directly in late July. However, [redacted] did not immediately give us the insurance money. [redacted] had been paid twice for the crowns – once by Springstone on July * and once by Met Life on July **. I had to hire an attorney to convince [redacted] to give me the $1323 insurance payment. Finally, on February **, 2014, [redacted] paid me $1373.

My major complaint is the $3000 I have paid for Invisalign. I stopped the process after [redacted] took x-rays, pictures, and impressions. Less than 10% of the [redacted] process has been completed. Invisalign’s website says that treatment takes about one year for adults. [redacted] has not provided me with a treatment plan and he has not ordered the custom-made aligners from Align Technology, Inc., the company that makes Invisalign. Align Technology’s website says that once a patient begins wearing the aligners he must visit his dentist every four to six weeks. In short, I have paid $3000 for 100% of the [redacted] process, but he has not provided me with 90% of the [redacted] products and services.

I have asked [redacted] to refund me $3000 so that I can pay off my loan from Springstone. [redacted] refuses. He says I that should continue the [redacted] process. However, I do not trust him. He did not handle [redacted]’s crowns treatment diligently and honestly.

Please help me obtain a refund from [redacted]. Thank you for your help in this matter.Desired Settlement: The dental cost was financed through Springstone Patient Financing. The dentist need to discharge the $3000 for [redacted] and the crown charge of $1,552 with Springstone.

Business

Response:

I have been communicating with [redacted]'s and I have provided him with all the information and proof of work.

We have her [redacted] (FULL) sitting in our office which I have paid for and have requested that she please make an appointment with my associate [redacted] to complete the treatment. We commit to her to provide her with the highest quality of dental care.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don’t agree with the dental office’s response. They didn’t obtain my consent to start the [redacted] treatment yet. In Sep. 2013, my husband and I were in their office, met the dentist and told him to cancel my proposed [redacted] treatment.

First of all, I didn’t sign any service agreement with the dentist. Per [redacted] Company, patient should be provided with [redacted] disclosure and sign before start the treatment. I didn’t sign any [redacted] disclosure to start the treatment.

Second, the dentist didn’t go over the treatment plan with me yet. There is no virtual representation of how teeth will move with each stage of treatment. This is one of the steps that [redacted] company requires dentist to do before customized treatment can be ordered and start the treatment. If the dentist didn’t go over these important steps with me and ordered tray for me without my agreement, this means the dentist is not professional in the [redacted] treatment. I request for full refund for the charge without my consent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated before this is in the hands of the attorneys. [redacted] signed for financing and sat for her mark up and the cling check was approved. We have been charged for the case which has been fabricated and sitting in our office. We suggest she take this to court. There is nothing the Revdex.com can do for either party.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not afford to hire a lawyer on this dispute now. I am going to professional board for complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I left this office in tears yesterday, not from dental pain but from the worst overall experience of my life! I purchased a Living Social voucher for a Zoom teeth whitening and made an appointment for 7/*/13 at 12:00 noon; at my appointment time, I was promptly shown to an exam room...as we walked in, the dental assistant said, "Don't mind the mess." On the ceiling directly above the exam chair, there was a huge water leak with an open hole in the ceiling and mildew trailing across the ceiling and down the wall. The floors themselves were filthy, with noticable buildup and dirt along all the baseboards and the on the walls. Visible mold and dirt are NOT the first things you want to see in a room where you'll have your mouth hanging open, right? The dental assistant began by thoroughly explaining the Zoom procedure, and asked how long it had been since I'd had a cleaning. I explained that my last one had been a year ago, and he said the dentist usually preferred that one be done within 6 months in order for the whitening to be most effective. At that second, the dentist walked in and asked me to open my mouth, and after literally a 2 second examination he said that I needed a cleaning before doing the whitening, and picks up a polisher and starts cleaning them. I wasn't given a choice to do this, he just started doing it (it lasted about 3 minutes, fastest cleaning I had ever been given in my life, and not thorough at all...only the front 4 teeth on top and bottom were really given attention). Then he called the assistant to finish and told him to give me 4 x-rays, 2 on both sides of my mouth because he noticed I had had an extraction on my lower jaw. Again, no explanation, no choice. As soon as the dental assistant had finished taking the x-rays, the dentist walked back into the room and started saying I needed to have 2 root canals and 4 implants as soon as possible, since I was "getting older and was going to have problems down the line anyway". He was SO pushy! I can't even describe how incredibly uncomfortable I felt while this man just kept saying how it was going to be $9,000 worth of work but he was going to give me such a good discount and only do it for $5,000 and they were going to run my credit and set me up on a payment plan and it was only going to cost $200 dollars a month for two years and blah blah blah...ON AND ON AND ON AND ON AND ON! I have never felt so pressured in my entire life, and I was trying to explain to him that I wasn't in a position to have my credit run or to start a payment plan he started asking all these personal questions about WHY...is my credit not good? why isn't it good? have I opened credit cards and paid them off in order to build my credit? ARE YOU SERIOUS???? After ALL of this, I was told that since I had the teeth cleaning, I couldn't get the Zoom procedure done at that time, because the cleaning had made my gums too inflamed, so I was given an appointment for the next week. I was then handed a bill for $305.00...$80 for 4 x-rays, $125 for the cleaning, and $100 for the dental exam. So...I was charged for a dental exam that you WOULD HAVE HAD TO DO ANYWAY to determine whether not I was a candidate for the whitening? I argued this point with the receptionist and she said that "she understood where I was coming from, so they'd just apply that $100 toward the $5,000 worth of work I was going to have to have done." I then told her that I wouldn't be committing at that time to do the work, and she rolled her eyes at me! Finally she gave me back $100 in cash, and I got the hell out of there as quickly as I could. After paying $125 for a 3 minute cleaning here on July 8th, I made an appointment with another dental office on July [redacted]. I explained that my last cleaning had been a week prior; the dentist said he saw no indication of one being performed, and that the amount of plaque I had was consistent with not having a cleaning done in a year (which was otherwise correct)!Desired Settlement: This office charged me $125 for a cleaning that was not performed, and $80 for xrays that were not asked for or necessary to the procedure that I was there to do. They also attempted to charge me $100 for the dental exam that they would have had to do as a patient of the Zoom procedure that I was there to do, with no notification that there would be any additional charge when purchasing the Zoom voucher, but receptionist admitted that this was a mistake and I was refunded the $100 charge that day. I would like a refund of the $205 in cash that I did pay for inferior and improper services.

Business

Response:

Dear [redacted],

I am responding to [redacted] complaint #[redacted].

First of all she Is complaining about our whitening room that has had a leak and we have contracted out to make the repairs. Not only are we fixing this leak but we have contracted out to renovate the office. We have had many repairs since last year caused by Hurricane Sandy. The dental assistant was only apologizing for the condition of the room.

The Living Social voucher was for a whitening and its is procedure to offer a cleaning to get better results from the whitening. She needed dental work and she agreed and signed for health care finance and the discounted fees. She was not approved and then complained about the cost of cleaning. Office decided to refund her $100 to make her feel better because she was complaining.

As per the office staff her cleaning was not three minutes.

She has stated she went to another dentist on July [redacted] for another cleaning.

We request the name and phone number of that dentist to verify the cleaning was done on 7/** and we will refund her the [redacted].

We have called the patient and apologized that she did not have a favorable visit in our office and she agreed to remove all the blogs she has posted trying to hurt the doctors reputation if we refunded the 205.

So to review...patient will be be refunded 205 If they provide us with the phone number of the dentist that claimed the cleaning was not acceptable and that they did another cleaning and then the patient will remover negative blogs from [redacted] and and other sites they have written on.

Thank you.

Business

Response:

Ok I am sending check out today

Consumer

Response:

All reviews and negative commentary posted by me have been removed. My mailing address is [redacted]

Review: I first went to this office on February [redacted], 2013 for an [redacted] consultation. The friendly environment and quirky nature of the office staff convinced me to start the process. I paid for my treatment on the spot through a financing company. They received their payment in full through springstone for $3800 which covered a crown and [redacted]. This was a great deal and was told that because the doctor did so much business with them he gets the treatment for cheaper and can offer it for cheaper (i should've known the lies from the start). I had to replace a crown on my front tooth before I could start the [redacted]. the first attempt to change the crown was a disaster as the front tooth they replaced appeared to be chipped. I spent almost an entire month with that tooth then an even worse temporary tooth as they made a second attempt to replace the crown. I was patient because the staff was so warm and friendly but already knew that two months to replace one crown was just WRONG. The main issue was that the staff seems so unorganized and I would walk and it was as if there was no prep done prior to me getting. almost as if they didn't even know I was coming. there were many times were I went in and nothing was done. I mean nothing. as if they forgot to order materials or did not prepare ahead of time. Eventually, the crown was fixed. not perfectly but I just wanted to start the [redacted] process. It is now July 2013 and I have NOT STARTED THE [redacted] PROCESS YET. 5 months of waiting and eveytime I go in the doctor tells me another two weeks and gives me some ridiculous excuse. How can this be possible??? I feel like I'm being scammed and just want to warn people before they go to this office. I am creating a complaint with the Revdex.com as well. I wish I would have checked the reviews on different sites. I have pictures of the replacement crown and proof of payment to them earlier this year. The dental assistant was in contact with me via text and admitted to me that the process should have been long completed. I believe the doctor is having issues with the manufacturing company and that is why the treatment has not begun yet.Desired Settlement: I want my [redacted] trays in the next week or my money back for all treatment. A grand total of $3800.

Business

Response:

This letter is written in response to the complaint written by [redacted].

The patient came in and decided to have a crown and [redacted] done for $3800 which was financed. As [redacted] stated in his letter this was very discounted end it is true that our office is one of the busiest [redacted] offices in New York. The reason is that we offer it at a very discounted price and our profit is minimal. Therefore, even though we try to have the oases shipped timely, they often do not. Most of our patients appreciate the great savings end are patient with the process but like [redacted] there are a few that are not.

[redacted] works with several dental labs and he will never keep a crown in someone's mouth unless he is completely satisfied with it The first crown wasn't acceptable and he sent it to another lab.

Most of our reviews are very favorable but there are a few that although we are not proud oLwe have resolved. We have been in business for over thirty years and our goal is to provide the highest quality of dental care to all of our patients at an affordable cost.

I am very fond of [redacted] and I am happy to say that he has his crown and [redacted] in his mouth. I stand behind my work and [redacted] will receive the best care possible. Unlike most Dentists, I am available to my patients 24 hrs a day and I care very much about my reputation and their dental well being.

If there is any further information you require please call me at [redacted].

Thank you.

Consumer

Response:

At this time, I have been contacted directly by Queens Family Dental regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I am still in the process of receiving the [redacted] treatment. I have received my third tray (including the first tray which was a temp for 1 week and 2nd tray used for 2 weeks with the attachments placed). Things seem to be progressing smoothly now. I still need to have minor reductions complete and then the rest of my trays will be given to me, two weeks at a time for the next 24 weeks. This matter is not resolved but is in progress.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a customer at Queens Family Dental. On January **, 2014 my 6 month invisilign treatment plan ended and I went into the office for a final check up and to decide on what retainer treatment I wanted. I decided to go with the permanent retainer option. The retainer was ordered and on February **, 2014 I went to have them inserted. On the **only the retainer of my lower teeth was placed and they were supposed to reorder the top retainer as it did not fit properly in my mouth. At the end of the next week friday (2/**/14) I went back to the office because the retainer was not working properly (inserted and my bottom teeth began to shift. I contacted the dental assistant prior to this visit and it was decided that I go with the invislign recommended retainer option the [redacted]. He told me that the retainers would be in two weeks after 2/**/14 which means by 2/**/14 (this would be the 5 week mark after my treatment was completed). It is now 3/**/14 and seven long weeks have gone by and still I have no retainers and am using my invisilign trays that are to be used for two weeks but now it's been nine weeks included the final phase. Every procedure that I need done at this office goes wrong and I have patiently waited for these retainers. I had an invisilign treatment plan of exactly 6 months and has now gone on over 1 year and two months and I am still not at the final retainer phase. The service at this office is beyond questionable and I just want my product so I can end my business with this company.Desired Settlement: Please get my retainer and I will not pay any additional costs for the change of retainer.

Business

Response:

Complaint [redacted]

Yesterday [redacted]came into the office and his retainer was given to him.

Our office offers a very good price on Invisalign and we do many cases a week. Unfortunately sometimes we are back-logged on deliveries.

We apologize to [redacted]for the delay and want him to know that we are committed to our patients and to providing them with the highest quality of care.

We are also requesting [redacted]to remove any negative blogs written about our office. He is a very good patient and we want to continue treating him.

As a matter of fact, we have implemented procedures to prevent such delays like this event.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Filing a complaint in regards to the dental practices at Queens Family Dental. They bill for procedures that were never performed, performed services that were already done and unnecessary, and are not qualified to assess whether or not someone is a candidate for [redacted] let along perform the treatment.

10/**/2014 I went to 212 Dental in the city to have a yearly checkup. I had an x-ray, cleaning and a filling done. Then in November I decided to switch dentist and go to Queens Family Dental for Invisialigns as well as to fill my remaining cavities. My x-rays were sent to them and went for procedures on two separate occasions.

11/**/2014 I had two cavities filled on tooth 4 and 5. At that point they told me I needed to come back for a root canal. Upon leaving I paid $1,500 towards [redacted] treatment paid with my personal credit card.

2/*/2015 Went back to the office for the root canal on tooth #29. After further evaluation the dentist told him me I didn’t need a root canal and proceeded with a filling. The dental assistants took impressions for [redacted]. They charge me $1900 which I thought was high and asked for a bill and paid with my flexible spending card. They said they would mail it to me.

When I received the receipt/bill I saw charges and payments for [redacted]s, cavity work and a Porcelain Crown for tooth #8 for $1200. They billed me for a procedure that was never done.

2/**/15 Received the Explanation of Benefits from the insurance company. They won’t cover the filing on tooth #29 that was performed on 2/*/2015 because it was already filled on 10/**/14. Since the insurance didn’t pick up the cost because they only cover one restoration per tooth in a 36 month period Queens Family Dental charged me the full amount for the cavity which was $200.

I called the insurance company and they confirmed it was the identical procedure. The insurance company advised I speak to both dentist. The dentist at 212 Dental assured me that my cavity was filled.

2/**/2015 My wife and I went to Queens Family Dental and spoke to [redacted], the [redacted] so she could clarify the bill. I thought perhaps they made a mistake and billed for the wrong tooth. [redacted] said the filling was done one Tooth 29 and he needed it. When I told her the other dentist filled that exact same cavity and I have the explanation of benefits from the insurance, she replied, I don’t know what the other dentist did. I asked for a refund for the filling and she said no. Then I asked her for a refund in the amount of $120 for services that weren’t rendered I told her that we weren’t prepaying for a crown or treatments that he hasn’t gotten done yet. She said she couldn’t do it right now. At that point I wasn’t getting anywhere and left.

2/**/2015 Called to speak with the dentist that actually performed the work. The [redacted] told me she wasn’t in and I would have to call back on Thursday to speak with [redacted], the dentist that performed the work. I was actually surprise to find out that there was another dentist in the office because all the Guardian statements said [redacted]. So I just thought maybe there were 2 dentist and didn’t pay any mind.

2/**/2015 Called back and they told us to come in to the office. I thought I was to speak with the [redacted] about the cavity. When we got there they lead us into a room and [redacted] started to explain that [redacted] was more complicated than she thought and after consulting with an [redacted] doctor/specialist they had to pull two teeth first before any trays were ordered, she said nothing had been done yet. I was extremely taken aback because I had gone for the initial consultation over 3 weeks ago and they never once told me that my case was complicated and that I would need 2 of my teeth pulled. This made absolutely no sense to me.

Then I asked her why she filled tooth number 29. [redacted] explained that she looked at the x-ray thought it was a root canal but determined I had a cavity so she filled it. Then I told her I already had it filled 3 months ago and she looked surprised. If she was a qualified dentist she would have looked at my x-ray, looked at my tooth realized there was a fairly new filling there. But instead she took out the existing filling saw the original cavity and then refilled. She tried to convince me that I had another cavity. I told her the other dentist filled the same exact cavity you billed, same surface everything. How is it possible that I grew a cavity or a root canal on an existing filling in 3 months?

I explained to her that this whole ordeal didn’t make any sense or sit well with me. There were too many oddities in the stories. I told her since nothing was ordered for the process as of yet we wanted a full refund for [redacted] and the filling for a total of $3,200. She said ok and would speak to th[redacted].

Even after the dentist said I would get my money back, and after waiting for 15 minutes in a back room the [redacted] tells me she will refund $2650. She won’t give us a $200 refund for the filling; they would give us back all the money for the [redacted] except for $350 which is the cost of the work up.

There shouldn't be a charge for the impressions because they didn't know what they were doing in the first place. A dentist didn’t even look at my teeth properly during the initial consultation to assess the situation but instead just had the dental assistant take the impressions. If the dentist had assessed my teeth properly she would have told me during the initial consultation that his case was complicated and I need to extract 2 teeth before taking impressions or going any further. This was never the case. Three weeks past and then the Dentist explained to us that an outside [redacted] specialist told her it’s a complicated case and I would need my teeth pulled. Impressions shouldn’t even have been taken in the first place. It was a waste of everyone’s time. It was their mistake because they don’t know that they are doing and they are trying to charge us for it.

I told them it was late and that I would like a refund and of course they said they weren’t authorized to do that. It’s seems odd how they were authorized to charge my husband’s credit cards for the work but not to refund his money.

2/**/2015 Dentist wife, [redacted] confirmed I would get a refund of $2650.

3/*/2015 received a text with a copy of a bill from [redacted] with a $2650 credit that is due back to us.

3/* Returned signed waivers that I wouldn’t sue them, 3/*/2015 went to get my refund but no one is in the office. They said I would get the refund by the end of March.

They did not hold up to their end of the agreement. In April they started giving us back our money in installments $300 on April 1st, $500 on April 8th. I was done giving them the benefits of the doubt since we requested our money back the end of February and decided the only way we were getting our money back was to dispute the charges with the credit card companies. Since so much time had passed one of the credit cards couldn’t credit the money on our account.

It is June [redacted] and to date we have gotten all of our money back except $350. They are even fully aware they owe us the money and even documented it and sent it to the credit card company. We are requesting the remaining amount of $350.Desired Settlement: It is June [redacted] and to date we have gotten all of our money back except $350. They are even fully aware they owe us the money and even documented it and sent it to the credit card company. We are requesting the remaining amount of $350.

Business

Response:

This was written by the patients wife it the patient. She was very dusruptive to the office and has been give a refund. She disputed with the credit card company as we were processing refund causing a double refund. The credit card company instructed us not to do anything and they would refund the 350. The [redacted] asked her to come insnd pick up a check. [redacted] who treated her did everything professionally and as per protocol. Her claims are incorrect and she should remove her damaging remarks from the Internet. She has been told to pick up a check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received or pick up a check in the amount of 350. The office is now being extremely proactive in trying to resolve this matter. I am sure the business will do what is right since they have been in business for 30 years. They do offer [redacted] at a discounted price and I am sure have been treating other patients with great respect. There are 2 offices and would like to make it clear that [redacted] did not treat me. My understanding is he has a respectable reputation. I would like to apologize if this review has harmed him or confused anyone in anyway. I would like to thank the Revdex.com for helping to mediate this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Picked up the check this weekend. The matter has been resolved and the business has my complete faith.

Sincerely,