QuiBids

Initial Business Response /* (1000, 5, 2016/01/26) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 13, 2016/02/11) */
I spoke today with [redacted] of Compliance at Quibids. [redacted] told me that despite the fact that the item is fraudulent, there is nothing they will do. I explained that it is easily verifiable that the product is not what was promised, however [redacted] said that they basically do not care because its been longer than 90 days. I want to reopen my complaint and see that it is dealt with by the Revdex.com.
Final Business Response /* (4000, 15, 2016/02/17) */
Customer support is correct in this matter. Please refer to our terms and conditions to verify. If you have any other questions feel free to contact us. Thank you and have a great day.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price...

of the auction.  All information pertanining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day.Sincerely,[redacted]Compliance

Hello,  As stated in the Customer [redacted] email that you attached we have reviewed your account and feel that it is in the best interest of both parties that your account remain permanently disabled. I have personally reviewed your account notes and spoke with you on the phone and agree that we stick need to stick to our policy regarding your situation. We do take matters of theft seriously and are more than willing to assist the authorities in any way possible if you choose to report your goods lost or stolen. We have always taken pride in assisting law enforcement with any and all information available to us. As always, if you have any questions regarding refunds or shipped products you can contact our customer [redacted] team at [redacted]@quibids.com. Thanks and have a great day! Sincerely,[redacted] MDirector of Compliance

Hello [redacted], Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in...

place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely, [redacted]Compliance

Hello, Thank you for your email.  Unfortunately everything that was pending was refunded and all items that were processed were shipped out.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, Compliance

Initial Business Response /* (1000, 5, 2015/11/10) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quibids,
Did not resolve this issue in regards of refunding my $ 60.00 and they are lying regarding that they give you three chances to charge your credit card or not. Quibids immediately charge your card and then scam you to bid the item cost $400.00 and they apply your $60.00 and then tell you to charge more money or you can buy it for $340.00. They have mis advertising stating that the item costs $10.00 to bid on and then they will ask you to keep bidding until you run out and then try to charge you for more money. This is some kind of Pyramid Scam.
I have called several times to speak to the Manager [redacted] and they will not handle this issue and keep hanging up. I have called to speak to [redacted] and a person by the name of [redacted] will not let me speak and this Director of Support will not return answers to my e-mails or telephone calls. Please investigate this company they are providing misinformation and profiting from the consumer and taking advantage of innocent people. Please let customers know what they are doing. Thank you.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/11/13) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, Thank you for your email.  Please contact us so we can further explain the process.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/07/31) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disputed the charges placed on my credit card by Quibids on 07/30/2015. On 07/29/2015, while researching Ipads and Tablets,I was prompted by a search engine to visit the website quibids.com
I had no prior experience, nor interest, in sites such as quibids;however, I was familiar with e-bay and Craigslist and I was under the impression that quibids operated in a similar manner. I watched a brief video clip presented by a 'bogus' news station and the site seemed safe and secure. I had no idea when entering my credit card information that I would be charged multiple times for a 20 minute visit to a quibids auction site.
I called quibids customer support to inquire why they would have charged my card without my consent and they argued that they would give me credit for the same amount to use their site again. They claim to have a clear statement regarding their policy and charges and that is completely false. I am a conservative consumer and there is no way that I would have ever agreed to spending $132.00 in such a careless manner. I was aware of that bids cost .60 and purchased a pack for 45 BIDS @ $27.00. Consequently my Visa had (3) seperate charges placed by QuiBids 07/30/2015.
*$45, *$60, *$27.
I am requesting Quibids to refund $105.00 on my Visa.
QuiBids is a fradulent and deciptive website and t should be stopped from doing business in the United States of America.
Mrs. J [redacted]@cox.net
Final Business Response /* (4000, 9, 2015/08/11) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on February 3, 2016...

totaling $60.00.

Initial Business Response /* (1000, 8, 2015/09/23) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/25) */
QuiBids said they were returning 53$ back into my account but they never did yet..please get in touch with them. They sent me an email and everything. But no money ever entered my bank account...
Final Business Response /* (4000, 12, 2015/09/28) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on September 7, 2015 totaling $54.60. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 5, 2015/12/07) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 7, 2015 totaling $60.00. Please allow 1-2 business days for the funds to post back to your account

Complaint: 12420160
I am rejecting this response because:1. I was not given a choice of any package when I put in my credit card number.  As soon as my card was entered it automatically took every dime I had on my card, which was $50.00.  I had not planned to spend that much.  2. All over the website you have 'Penny Auction', and it shows people bidding at one penny per bid.  This was extremely misleading.  I thought if I used $5.00 of my money to bid at a penny each I wouldn't lose too much.  Unfortunately, that isn't the way you work.  You charge 50 cents per bid even though it shows I only bid one penny at a time.  This is very similar to a 'bait and switch' scheme.  You should be up front with all requirements prior to taking our money.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello, Thank you for your email.  Our records show that a refund of $50 was process 9-25-17.  Please verify with your financial institution.  If you have any other questions feel free to contact me.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on August 28, 2016...

totaling $59.40. Sincerely, [redacted]Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on April 5,...

2016 totaling $29.40.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day.Sincerely,[redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:  I have made multiple attempts to contact these people.  They messaged me 1 TIME stating that I should check with my neighbors and anyone else in my household.  Of which I have already done.  At the end of the message they stated that I need to request that a claim be started so I did that.  They never responded to me after that.I will attach all orders that I have not received as well as the ONLY email I received from them in response to multiple emails I have sent them (I have them ALL).   I want my cards or ALL of my bid money returned to me.  I don't have a lot of money and they are Christmas gifts. I needed to attach other files to here but it wouldn't allow me to. 
Sincerely,
[redacted]

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction.  All information  pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering our website.  Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because: When registering, the website has ads all over the page. And when you get asked for your credit card information that is what it appears they have again. When I entered my credit card information, it never came up and asked if I was sure, nor did I receive a receipt for the "purchase" like my fiance did. I had no idea that it was charging the card because I was not made aware of it until I checked the statement. My fiance and I want our money back, and no longer want anything to do with your website.
Sincerely,
[redacted]