Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this reso**tion would be satisfactory to me Sent: Sunday, September 25, 10:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I apologize that you felt you had to close the account on this issue, the owner and I are still working out the kinks of the matter(s) at hand We did speak because I called him from the phone number listed on the reply from Revdex.com There is another matter of having been overcharged on several months rent and I have recently found some of those receipts and have taken photos on my phone and sent them to him so he could see that the people in the office were lying to him I have requested for him to check his payment accounts to verify and to get back with me I also let him know that I haven't responded to Revdex.com or added any new additional information at that time since we seemed to be working it out and since he did send the deposit back to me after PROVING and sending him a copy of the lease agreement to him with all the proof of what I had been telling him IF Revdex.com would like the proof as well I would be more than happy to send it to you as well Please respond to this update and inquiry I would like this reply added to the file if I can make such request Thank you and hope to hear GOOD news from you soon Sincerely Holly***
I received the call from MsHolly on 9/5/2016, and told her that I would go back the Rent Roll and check how much the Security Deposit
was and the Lease Expiration date
I just checked right now and the Lease won't expire until 12/31/That is probably why the Leasing Office would not refund the Security
Deposit due to tenant broke the Lease and left earlier than Expiration Date
Now the Property was sold already, and the new owner of course would not do anything for this ex-tenantAs a gesture of being kind, not
to validate the tenant's claim, I will send her the Security Deposit of $(recorded on the Rent Roll) back to her with the address she
texted meThe refund check # is ***, being mailed today 9/6/, to: MsHolly ***, C/O D***, *** *** ** *** **
***
I called Holly [redacted] at [redacted] and asked her to provide her unit#, date of leaving Laguna [redacted],
amount of Deposit, so that we can go back and research the record. There is no data sheet from the
Leasing Office provided that we...
have any balance credit to her. I left my number [redacted] for her to call me back. Or can email to me at: [redacted]
Will resolve this matter once information is received from ex-tenant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this reso**tion would be satisfactory to me.
Sent: Sunday, September 25, 2016 10:02 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I apologize that you felt you had to close the account on this issue, the owner and I are still working out the kinks of the matter(s) at hand. We did speak because I called him from the phone number listed on the reply from Revdex.com. There is another matter of having been overcharged on several months rent and I have recently found some of those receipts and have taken photos on my phone and sent them to him so he could see that the people in the office were lying to him. I have requested for him to check his payment accounts to verify and to get back with me. I also let him know that I haven't responded to Revdex.com or added any new additional information at that time since we seemed to be working it out and since he did send the deposit back to me after PROVING and sending him a copy of the lease agreement to him with all the proof of what I had been telling him. IF Revdex.com would like the proof as well I would be more than happy to send it to you as well. Please respond to this update and inquiry. I would like this reply added to the file if I can make such request. Thank you and hope to hear GOOD news from you soon. Sincerely Holly[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this reso**tion.]
Regards,
Yes in fact [redacted] Company did come out to the unit for the second time to inspect the problem. We were advised by the technician [redacted] on the 24th of July that the inside of the coil pack was filthy and that it had to be cleaned(which the first technician that came out [redacted] stated was cleaned and the problem was supposedly fixed) He then told us that he was going to the office to report his findings and to quote them an estimate of how much it would cost to thoroughly clean it. He then told us that it was up to the office if they wanted to hire the company or not but if they did, they would not be able to repair it until the following week. I was contacted at 5:37 p.m. that the office staff were trying to enter my unit, and they installed a window unit Friday July 24th @ 5:40p.m I have a picture of the thermostat also taken that day before and after the window unit was installed. The temperature was 78 degrees not 71. After the unit was installed, we were notified that the maintenance crew would be back Saturday @ 10 a.m. July 25th to take out the entire unit. Saturday July 25 @ 10:05 a.m. the maintenance crew got on roof top. Some time after 12p.m. the unit was then placed back. NO ONE came inside to verify the temperature or to see if it was working properly after the cleaning
or not. If the job was something as simple as the maintenance cleaning it, why then in fact it took an Licensed A.C. company to come out TWICE for the same problem when "supposedly" according to Ms. T[redacted] the problem was fixed on FridayJune 13th. She advised you that her maintenance were certified a.c. specialist, so why would it take another company to come out and point out to her staff how filthy the coil pack was? We have not heard from office staff since Friday July 24th. They would not know the temperature inside this unit bc they've never came back to verify it. The window unit is greatly appreciated, it has done wonders and has made an huge difference in temperature!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this reso**tion would be satisfactory to me Sent: Sunday, September 25, 10:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I apologize that you felt you had to close the account on this issue, the owner and I are still working out the kinks of the matter(s) at hand We did speak because I called him from the phone number listed on the reply from Revdex.com There is another matter of having been overcharged on several months rent and I have recently found some of those receipts and have taken photos on my phone and sent them to him so he could see that the people in the office were lying to him I have requested for him to check his payment accounts to verify and to get back with me I also let him know that I haven't responded to Revdex.com or added any new additional information at that time since we seemed to be working it out and since he did send the deposit back to me after PROVING and sending him a copy of the lease agreement to him with all the proof of what I had been telling him IF Revdex.com would like the proof as well I would be more than happy to send it to you as well Please respond to this update and inquiry I would like this reply added to the file if I can make such request Thank you and hope to hear GOOD news from you soon Sincerely Holly***
I received the call from MsHolly on 9/5/2016, and told her that I would go back the Rent Roll and check how much the Security Deposit
was and the Lease Expiration date
I just checked right now and the Lease won't expire until 12/31/That is probably why the Leasing Office would not refund the Security
Deposit due to tenant broke the Lease and left earlier than Expiration Date
Now the Property was sold already, and the new owner of course would not do anything for this ex-tenantAs a gesture of being kind, not
to validate the tenant's claim, I will send her the Security Deposit of $(recorded on the Rent Roll) back to her with the address she
texted meThe refund check # is ***, being mailed today 9/6/, to: MsHolly ***, C/O D***, *** *** ** *** **
***
Laguna [redacted] was already sold.
I called Holly [redacted] at [redacted] and asked her to provide her unit#, date of leaving Laguna [redacted],
amount of Deposit, so that we can go back and research the record. There is no data sheet from the
Leasing Office provided that we...
have any balance credit to her. I left my number [redacted] for her to call me back. Or can email to me at: [redacted]
Will resolve this matter once information is received from ex-tenant.
Thanks.
Alex **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this reso**tion would be satisfactory to me.
Sent: Sunday, September 25, 2016 10:02 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I apologize that you felt you had to close the account on this issue, the owner and I are still working out the kinks of the matter(s) at hand. We did speak because I called him from the phone number listed on the reply from Revdex.com. There is another matter of having been overcharged on several months rent and I have recently found some of those receipts and have taken photos on my phone and sent them to him so he could see that the people in the office were lying to him. I have requested for him to check his payment accounts to verify and to get back with me. I also let him know that I haven't responded to Revdex.com or added any new additional information at that time since we seemed to be working it out and since he did send the deposit back to me after PROVING and sending him a copy of the lease agreement to him with all the proof of what I had been telling him. IF Revdex.com would like the proof as well I would be more than happy to send it to you as well. Please respond to this update and inquiry. I would like this reply added to the file if I can make such request. Thank you and hope to hear GOOD news from you soon. Sincerely Holly[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this reso**tion.]
Regards,
Yes in fact [redacted] Company did come out to the unit for the second time to inspect the problem. We were advised by the technician [redacted] on the 24th of July that the inside of the coil pack was filthy and that it had to be cleaned(which the first technician that came out [redacted] stated was cleaned and the problem was supposedly fixed) He then told us that he was going to the office to report his findings and to quote them an estimate of how much it would cost to thoroughly clean it. He then told us that it was up to the office if they wanted to hire the company or not but if they did, they would not be able to repair it until the following week. I was contacted at 5:37 p.m. that the office staff were trying to enter my unit, and they installed a window unit Friday July 24th @ 5:40p.m I have a picture of the thermostat also taken that day before and after the window unit was installed. The temperature was 78 degrees not 71. After the unit was installed, we were notified that the maintenance crew would be back Saturday @ 10 a.m. July 25th to take out the entire unit. Saturday July 25 @ 10:05 a.m. the maintenance crew got on roof top. Some time after 12p.m. the unit was then placed back. NO ONE came inside to verify the temperature or to see if it was working properly after the cleaning
or not. If the job was something as simple as the maintenance cleaning it, why then in fact it took an Licensed A.C. company to come out TWICE for the same problem when "supposedly" according to Ms. T[redacted] the problem was fixed on FridayJune 13th. She advised you that her maintenance were certified a.c. specialist, so why would it take another company to come out and point out to her staff how filthy the coil pack was? We have not heard from office staff since Friday July 24th. They would not know the temperature inside this unit bc they've never came back to verify it. The window unit is greatly appreciated, it has done wonders and has made an huge difference in temperature!