Quick Dry Flood Services

December 22, Revdex.com of San Diego Viewridge Ave Suite San Diego, CA RE: Complaint # [redacted] After reviewing the filed complaint, the concerns addressed by [redacted] had never been brought to our attention prior to receiving this Revdex.com Complaint On September 3, at 1:35pm we received a call from Ms [redacted] advising that she had a water heater leak in her garage and would like us to come out and inspect the area Our technicians arrived at her location around 5:47pm and found the water heater platform was 100% saturated up to feet high Ms [redacted] was advised of the necessary repairs and gave authorization for us to partially repair the affected area as she was not interested in having any of our equipment placed or any demolition done until she had an opportunity to speak with her insurance Paperwork did need to be signed as with any customer who is authorizing us to perform work within the residence Ms [redacted] additionally needed to sign a Release of Liability Statement as she was not allowing us to perform all of the necessary repairs at that time Ms [redacted] spoke with her insurance company and began to file a claim, at which time she was advised that she had a $1, deductible It was then that Ms [redacted] decided to withdraw her claim without advising Quick-Dry Flood Services she had done so Quick-Dry Flood Services submitted our Invoice to Residence Mutual, Ms [redacted] ’s insurance company, on September 23, On September 30, 2015, we received a rebuttal from Residence Mutual advising us that the homeowner had withdrawn her claim On October 1, we contacted Ms [redacted] regarding the received letter at which time she stated she did not have the finances and should not have to pay our invoice When asked why she withdrew her claim, she stated she had no money for the deductible and she did not wish to pay for the work we did In an effort to assist Ms [redacted] in this difficult time, we heavily discounted her invoice down to $and offered a payment plan Ms [redacted] accepted and has been making payments to date It is company policy that at any time a homeowner has a question regarding coverage they are directed to speak with their insurance company directly as we have no knowledge of the terms of the plan they may have It is unfortunate that Ms [redacted] has filed a complaint and stated concerns she has never brought to our attention in the multiple times she has spoken with our office regarding her invoice We strongly feel that Ms [redacted] is filing this complaint in an effort to avoid paying for services rendered by claiming unethical business practices on our part We value every customer and always strive to assist in any way possible Our process was no different with Ms [redacted] and as such, she has taken advantage of our payment plan We respectfully request the claim be closed as this matter involves payment for services rendered and not ethics Sincerely, Quick-Dry Flood Services

January 27, Revdex.com of San Diego Viewridge Ave Suite San Diego, CA RE: Complaint # [redacted] Our technicians walked the job with Ms [redacted] , identified and explained the extent of the damaged areas in her home Ms [redacted] signed the Work Authorization, Notice of Right to Cancel and Price list and then authorized the technicians to extract the water from her water heater and clean and decontaminate her water heater stand using a truckmounted vacuum and antimicrobial cleaning solutionI have attached the signed paperwork as well as pictures of our technicians performing the work doneSincerely, Quick-Dry Flood Services

January 27, 2015Revdex.com of San DiegoViewridge Ave Suite 200San Diego, CA 92123RE: Complaint # [redacted] After reviewing the filed complaint, the majority of the concerns [redacted] addresses pertain to the charges incurred for the work performed Before commencement of any work in *** [redacted] ’s home he was advised of what would be done and was provided two estimates detailing the costs associated with such repairs Both estimates were signed by [redacted] and no pricing concerns were voiced at that time [redacted] ’s complaints about pricing began after all work was completed and payment was due The invoices [redacted] received reflect the exact same cost as the estimates he reviewed and signed The costs associated with the repairs should be of no surprise to [redacted] Upon review of [redacted] ’s file we find no record of any complaints of damage addressed with our office during the repairs or after completion We also did not remove the toilet as he claims.In an effort to work with [redacted] we did extend a substantial discount and now expect payment in full at the newly agreed upon amount We understand that [redacted] may not be familiar with the costs associated with the type of repairs performed in his home, but he was fully aware of the costs he would be incurring and moved forward, signed our estimates, our contracts, and allowed us to repair his home We simply request payment for the repairs.As the complaint [redacted] has filed with the Revdex.com pertains to pricing, we request the complaint be closed with a satisfactory rating and would advise [redacted] to contact our office and provide payment for the services rendered, allowing all parties involved to bring this matter to a close Sincerely,Quick-Dry Flood Services

To whom it may concern; Please see attached rebuttal to ID# [redacted]

January 13, Revdex.com of San Diego Viewridge Ave Suite San Diego, CA RE: Complaint # [redacted] The property lien has been placed on a temporary hold Once the balance due has been satisfied it will no longer be necessary to lien the property and all actions against said property will cease Sincerely, Quick-Dry Flood Services

After reviewing the filed complaint, Quick-Dry was in compliance with all of the insurance company, [redacted] , requests throughout the entirety of Mr***’s flood mitigationAfter the job was completed an invoice was submitted to the insurance company on February 5, On February 10, 2016, Quick-Dry reached out to the adjuster for [redacted] via email to confirm they had received our invoice and to answer any questions they may have Quick-Dry received a reply from [redacted] on February 25, 2016, stating that it was their intent to pay only what they had estimated when they wrote a comparative estimate for days of drying, leaving out most of the days and work that was performed on the jobQuick-Dry replied to the email sent from [redacted] pointing out that their estimate excluded days of drying and work that was done, specifically the drying out of the wood flooring per the request of the insurance adjuster due to the floor continuing throughout the houseQuick-Dry made a counter offer to [redacted] to settle the account and the offer was dismissed outright On February 29, 2016, Quick-Dry sent an email to the homeowner, Mr***, informing him that Quick-Dry and [redacted] had yet to reach a settlement at that timeMr [redacted] responded that he had been instructed by the [redacted] agent to refer all inquiries to him but he did say he would urge the adjuster to settle the account with Quick-Dry ASAP On March 4, 2016, a balance due letter was mailed to Mr [redacted] informing him that per his contract with Quick-Dry, he was responsible for any balance due unpaid by his insurance company On April 1, 2016, Quick-Dry sent an email to the owner, Mr***, reminding him that his account was nearly days past due and his insurance carrier had left the payment of the balance due to him On April 5, 2016, Quick-Dry sent another letter to the homeowner, Mr***, informing him that his balance due must be received on or before April 16, or his property will be subject to a mechanics lien and his account sent to a collection agencyQuick-Dry also attempted to contact the adjuster in an attempt to reach a settlement with the insurance company, [redacted] , with no response On April 13, 2016, Quick-Dry received a call from the owner, Mr***, demanding we accept the payment previously sent as settlement of invoice in full or he threatened to lodge a Revdex.com complaint “with just a push of a button.” Mr [redacted] also threatened to sue Quick-Dry if his credit was affectedWe attempted to explain to Mr [redacted] that accepting $3,for a job that was billed at $9,was impossible, especially when the estimate paid from the insurance company was completely inaccurate On April 14, 2016, Quick-Dry attempted to reach a settlement with [redacted] ; we are still awaiting a response from the homeowner’s insurance agent It is Quick-Dry’s contention that [redacted] grossly undervalued the scope of work performed by Quick-Dry and intentionally ignored Quick-Dry’s attempts to negotiate a settlement in order to force us into taking collection action against Mr***We respectfully request the claim to be closed as this matter involves payment for services rendered and not ethicsSincerely,Quick-Dry Flood Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My response: Quick Dry reported no time was I lied to, bullied or deceived by themThe manager and Nicole both made it very clear that the diverted in the tub was "always" covered by ins companies and they were familiar with this because it was common for this to happen. I asked them several times regarding insurance, just to make sure I did not end up with a large bill if the ins company would or would not pay. I was assured several times not to worry. The manager also made it clear that my return to the states in a few days could result in the ins denial to pay for damages if I did not do everything to protect the property from additional damage. The manager insisted the two dehumidifiers would prove I took immediate action(This was lying and bullying to create a fear in me)The manager never once said "similar damage" in regards to the diverter that was broken in the tub where he continues to write, "that they could not offer any guarantee." That is a direct lie from him. The manager continues to report any delays to repairs or breakdown were a direct cause of the problems between me and my tenants. What is he saying and where does he get this stuff? My tenants were very unhappy with the rude technicians who came into the living space. The tenants called me complaining about the technicians and the dehumidifiers which did not work. I instructed Quick Dry to take them out but the manager claimed the walls would grow black mold, further damage and possible insurance problems due to the lack of action on my part. If the leak was coming through the unit next door (discovered by my husband after our return to the U.S.) then why would Quick Dry want to tear our the bathroom from ceiling to floor where I was told the leak was coming from? They lied about the bathroom walls being soaked. I put thousands of dollars into that bathroom five years ago, everything was new and they wanted to tear it out before I could get to my insurance company. Do you realize what kind of bill that would have been, in addition being a large financial gain for them. Thank goodness my tenants kicked the technicians out. The technicians were going to do the same thing in the kitchen with no guarantee on my granite counter tops. Not only did Quick Dry lie and bully but they tried to be sneaky before I could contact my insurance company for their own financial gainI never once got any contract, dollar amount or information from Quick Dry regarding their services until I received a lien notice on the property. I never made a payment plan as they claim with them. It was my daughter-in-law who was frightened into paying because ***, my son is on the deed to the property. *** was told the lien was on him and he had to pay themThe manager needs to get his story straight. I told my son not to send anymore money. Two dehumidifiers for a couple days which did not work did not come close to $let along $4792.34. Quick Dry indicates further that statements and accusations have been made by me and I need to refocus my efforts on a payment plan. My husband and I are both retired and we do not spend our money foolishly. I asked the questions from Quick Dry and I thought I was getting truthful answers and not being taken advantage of but I was wrong to believe them

To Whom It May Concern,Upon review of the Job file for Mr*** ***, the work performed within the residence took place in October of and this matter has remained unresolved due to the homeowner's lack of response to our continued phone calls and certified letters for outstanding payment
It is only upon contact, from our legal councel, in an effort to obtain payment for those services rendered, that Mr& Mrs*** have begun to respond This Revdex.com complaint is our first notification of any grievances from Mror Mrs*** and we believe it is in direct response to the contact by our legal councel that they are now attempting to make accusations in an effort to avoid payment Upon our initial visit, on October 9, 2014, Mr*** contracted our services to assist him with some flood damage within the residence The affected area was fully inspected and the scope of the necessary repairs was explained to Mr*** Our technician was advised that it would not be possible for us to perform all of the necessary repairs, as this was a rental property with an existing tenant and it would pose an inconvenience to that tenant Mr*** signed a Release of Liability Statement - Refusal of Recommendations and only a portion of the necessary repairs were allowed to commence On October 13, 2014, upon inspection by one of our lead Technicians, it was confirmed that the affected area was not properly drying and the current course could not be continued The necessary demolition, that the homeowners had attempted to avoid, would need to be done We were released from the job site From the beginning Mr*** was attempting to have the damages repaired in the most economical way possible, in order to avoid an expense and possible displacement of his tenant We were advised on multiple occasions that the HOA was going to be made to pay for the damages Upon the denial of his claim, by the HOA, in early November 2014, communication from Mr& Mrs*** stopped It is only now, after years, when faced with legal action, that we find ourselves addressing these accusations.We respectfully request this complaint be dismissed as this matter has nothing to do with quality of service, improper repair or negligence This matter has to do with the pending payment Respectfully *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It has not been resolved. I was out during the Holiday week. But I do not have any written notification that this company will stop the filing of the mechanical lien on my property. Please you ask themThanks
Regards,
*** ***

After reviewing the filed complaint, Quick-Dry was in compliance
with all of the insurance company, ***, requests throughout the entirety
of Mr***’s flood mitigationAfter the job was completed an invoice was submitted
to the insurance company on February 5,
On February 10, 2016, Quick-Dry reached
out to the adjuster for *** via email to confirm they had received our invoice
and to answer any questions they may have
Quick-Dry received a reply from *** on February 25,
2016, stating that it was their intent to pay only what they had estimated when
they wrote a comparative estimate for days of drying, leaving out most of the
days and work that was performed on the jobQuick-Dry replied to the email
sent from *** pointing out that their estimate excluded days of drying
and work that was done, specifically the drying out of the wood flooring per
the request of the insurance adjuster due to the floor continuing throughout
the houseQuick-Dry made a counter offer to *** to settle the account
and the offer was dismissed outright
On February 29, 2016, Quick-Dry sent an email to the homeowner,
Mr***, informing him that Quick-Dry and *** had yet to reach a
settlement at that timeMr*** responded that he had been instructed by the
*** agent to refer all inquiries to him but he did say he would urge the
adjuster to settle the account with Quick-Dry ASAP
On March 4, 2016, a balance due letter was mailed to Mr
*** informing him that per his contract with Quick-Dry, he was responsible for
any balance due unpaid by his insurance company
On April 1, 2016, Quick-Dry sent an email to the owner,
Mr***, reminding him that his account was nearly days past due and his insurance
carrier had left the payment of the balance due to him
On April 5, 2016, Quick-Dry sent another letter to the homeowner,
Mr***, informing him that his balance due must be received on or before April
16, or his property will be subject to a mechanics lien and his account
sent to a collection agencyQuick-Dry also attempted to contact the adjuster
in an attempt to reach a settlement with the insurance company, ***, with
no response
On April 13, 2016, Quick-Dry received a call from the
owner, Mr***, demanding we accept the payment previously sent as settlement
of invoice in full or he threatened to lodge a Revdex.com complaint “with just a push
of a button.” Mr*** also threatened to sue Quick-Dry if his credit was
affectedWe attempted to explain to Mr*** that accepting $3,for a job
that was billed at $9,was impossible, especially when the estimate paid
from the insurance company was completely inaccurate
On April 14, 2016, Quick-Dry attempted to reach a
settlement with ***; we are still awaiting a response from the homeowner’s
insurance agent
It is Quick-Dry’s contention that *** grossly
undervalued the scope of work performed by Quick-Dry and intentionally ignored
Quick-Dry’s attempts to negotiate a settlement in order to force us into taking
collection action against Mr***We respectfully request the claim to be
closed as this matter involves payment for services rendered and not ethics
Sincerely,
Quick-Dry Flood Services

December 22,
Revdex.com of San Diego
0.0001pt;">Viewridge Ave Suite
San Diego, CA
RE: Complaint # ***
After reviewing the filed complaint, the concerns addressed
by *** *** had never been brought to our attention prior to
receiving this Revdex.com Complaint.
On September 3, at 1:35pm we received a call from Ms
*** advising that she had a water heater leak in her garage and would
like us to come out and inspect the area.
Our technicians arrived at her location around 5:47pm and found the
water heater platform was 100% saturated up to feet high. Ms*** was advised of the necessary
repairs and gave authorization for us to partially repair the affected area as
she was not interested in having any of our equipment placed or any demolition
done until she had an opportunity to speak with her insurance. Paperwork did need to be signed as with any
customer who is authorizing us to perform work within the residence. Ms*** additionally needed to sign a
Release of Liability Statement as she was not allowing us to perform all of the
necessary repairs at that time.
Ms*** spoke with her insurance company and began to
file a claim, at which time she was advised that she had a $1,
deductible. It was then that Ms
*** decided to withdraw her claim without advising Quick-Dry Flood
Services she had done so.
Quick-Dry Flood Services submitted our Invoice to Residence
Mutual, Ms***’s insurance company, on September 23, 2015. On September 30, 2015, we received a rebuttal
from Residence Mutual advising us that the homeowner had withdrawn her claim.
On October 1, we contacted Ms*** regarding the
received letter at which time she stated she did not have the finances and should
not have to pay our invoice. When asked
why she withdrew her claim, she stated she had no money for the deductible and
she did not wish to pay for the work we did.
In an effort to assist Ms*** in this difficult time, we heavily
discounted her invoice down to $and offered a payment plan. Ms*** accepted and has been making
payments to date.
It is company policy that at any time a homeowner has a
question regarding coverage they are directed to speak with their insurance
company directly as we have no knowledge of the terms of the plan they may
have.
It is unfortunate that Ms*** has filed a complaint
and stated concerns she has never brought to our attention in the multiple
times she has spoken with our office regarding her invoice. We strongly feel that Ms*** is filing
this complaint in an effort to avoid paying for services rendered by claiming
unethical business practices on our part.
We value every customer and always strive to assist in any way
possible. Our process was no different
with Ms*** and as such, she has taken advantage of our payment
plan.
We respectfully request the claim be closed as this matter involves
payment for services rendered and not ethics.
Sincerely,
Quick-Dry Flood Services

I hired Quick-Dry for emergency flood services The technician meticulously photographed what he touched and thoroughly tested for saturation After finding possible evidence of lead and asbestos he halted demolition and placed machines to dry my space while I awaited test results
The technician also applied surface treatment to flooring slated for demolition, which was expensive and not discussed before application I am not a flood expert I do not know the guidelines, when’s or where’s for surface treatments However, it was off-putting to have this done without a prior discussion and I cancelled their services shortly after
There was some confusion in settling my account with them as I did not understand their collection process When an insurance company is involved the invoice is sent to them and to homeowners upon request I wish that the technician had informed me of this when I gave him my claim information
In the end I received my invoice and was informed that the owners opted to consider my file settled for the amount received The invoice layout is very different than their price sheet I am grateful that this matter is settled because it would take considerable effort to reconcile the two
Quick-Dry is well rated with the Revdex.com and has a valid bonded license with the CSLB They sponsor very worthy causes and are well certified and affiliated They’ve operated in my home town for years These factors contributed to my hiring of them, but after the questionable surface treatment and a warning by a dear friend to tread carefully, I went back to the computer and dug a little deeper I decided to use a different flood restoration company that has a fewer liens recorded with the county Assessor, better reviews on Yelp and fewer complaints with the Revdex.com I was sadden to take my business to a company outside of Escondido, but I was wary of what could have transpired
I am writing this review in hope that this company will refined their practices and procedures, particularly in communicating with homeowners Collecting on a contract is done with an invoice, when settlement becomes the homeowners responsibly in lieu of an insurance company, phone conversations are not adequate I hope that Quick-Dry will be able to conduct future business with less liens filed and fewer differences with insurance companies This company provides a valuable service and much needed jobs to our community I sincerely wish to see them to operate with better customer satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I DO NOT OWE THEM ANY MONEY THEY WERE CALLED IN FOR A QUOTE NOT TO PREFORMED ANY JOB WITHOUT MY INSURANCE APPROVAL THEY CLAIMED WORKED TO BE DONE LET THEM SHOW ME, YOU AND THE BOARD OF CONTRACTOR LICENSE, THE WORKED THEY ARE CLAIMING MONEY FOR THEY MADE ME SIGNED PAPER SO THEY WERE TO PUT THE CLAIM IN NOW THEY ARE USING THOSE PAPER TO COLLECT ON ME LIARS, CHEATERS YOUR JOB Revdex.com IS NOT TO ALLOW COMPANY LIKE THIS DO WHAT THEY ARE TRYING TO DO TO SEVERAL PEOPLE PLEASE CHECK "***" AND YOU WILL FIND SEVERAL CASES JUST LIKE ME I AM NOT THE ONLY ONE THEY HAVE DONE SIMILAR OVER AND OVER
Regards,
*** ***

To Whom It May Concern:
The work performed at the ***/Campbell residence took place
between 2/28/and 3/5/14, during which time several of our Technicians
visited the residence to start the work, perform follow up visits to take
readings, and
proceed with necessary repairs.
Upon starting the job, on 2/28/14, Ms*** was advised that it may be
necessary to remove the tile floor from the affected area but we would not know
for certain until our return on 3/3/to check the progress.
On 3/3/it was determined that the affected area was still
reading at 100% saturated and therefore the tile removal was necessary. At this time we were advised that she had
been in contact with her insurance and she did not wish to have the flooring
removed until she had heard back from her adjuster. A third follow up visit was then scheduled
for 3/5/14.
Upon arrival on 3/5/14, our Technician Daniel was informed
by Ms***, that the insurance adjuster stated the affected area was not wet
and therefore our services were no longer needed and she wanted our equipment
removed. A final inspection was
performed and the area was still fully saturated, meter reading were shown to
Ms*** to ensure she understood the area was not dry as stated by the
adjuster, (see attached meter reading images.) Ms*** chose to take the
recommendation of an untrained individual who does not specialize in this field
and continued her request for removal of our equipment. As per her request we removed our equipment, however
doing so required Ms*** sign several Release of Liability Forms. These forms are necessary whenever a
homeowner does not wish to follow our recommendations and requests we leave the
job site before all necessary repairs have been completed. These forms were also explained to Ms*** before she signed
them and prior to our departure.
Every step was explained to Ms*** and we made our best
effort to perform the required work to remove the moisture within the affected
area. Unfortunately, Ms*** took the
advice of an adjuster who does not have the proper training or equipment to
test for damage. Our records can clearly
prove our statements and while Ms*** may feel a charge should not apply
because of misinformation provided by an adjuster, our Technicians did perform
work and a charge would fully apply

January 13, 2016 Revdex.com of San DiegoViewridge Ave Suite 200San Diego, CA 92123RE: Complaint # ***The property lien has been placed on a temporary hold Once the balance due has been satisfied it will no longer be necessary to lien the property and all actions against said property will cease Sincerely,Quick-Dry Flood Services

February 7, 2014
Revdex.com
Re:
To Whom It May Concern:
At no time during our communication with Mrs. [redacted] has she been lied to, bullied or deceived by
Quick-Dry Flood Services or any of its staff. Upon review of our phone conversations...

and emails, it has
become very clear that Mrs. [redacted] was fully informed of every step and all work being performed at her
rental property. We had open lines of communication and the current complaint and accusations only
arose after her insurance company denied her claim and payment for services rendered was requested.
Our records clearly show that Mrs. [redacted] was contacted during this entire process, regardless of the
fact that she was out of the country in Mexico. On numerous occasions she spoke directly with our
Technicians, as they were on the job site, as well as our office staff.
Any delays to repairs or breakdown in communications were a direct cause of the problems between
Mrs. [redacted] and her tenants, who did not want to be inconvenienced by the repairs and the equipment
placed within the property. We were asked to remove equipment by the tenants and directed to leave
the equipment by Mrs. [redacted]. Both the homeowner and tenant were advised that we could not
interfere and they would need to reach a solution.
When questions about insurance coverage were addressed, Mrs. [redacted] was advised that we could not
speak directly to her policy and the type of coverage she had. She was informed that we had seen
similar damage covered but we could not offer any guarantee and she would need to speak with her
insurance directly. On 4/4/13 we were advised that the insurance adjuster had declined Mrs. [redacted]’s
claim based on the information obtained from the plumber’s report, stating that the cause of the
damage had been an ongoing issue. Denial of her claim had nothing to do with the services provided by
Quick-Dry Flood Services and certainly did not release Mrs. [redacted] of the responsibility to pay for the
work performed. In an effort to work with Mrs. [redacted] we heavily discounted her invoice from $4792.34
down to $2930.8, as well as offered to extend a payment plan, instead of requesting payment in full.
She agreed her first payment would be in November of 2013; however her one and only payment of
$500 was received on December 9, 2013. No additions payments have been made since.
We understand that this has been a difficult situation, however stressful; it certainly does not warrant
false statements and accusations being made about our company and the services we provided. It is
unfortunate that we do not have recordings of all the phone conversations with Mrs. [redacted]. If those
were available this matter would have been resolved some time ago. It appears that Mrs. [redacted] has
refocused her efforts on filing complaints and posting online statements instead of focusing on the
payment plan extended to her. It is our conclusion that Mrs. [redacted] is attempting to avoid payment and
unfortunately we cannot allow that to happen.

January 27, 2016
Revdex.com of San Diego
4747 Viewridge Ave Suite 200
San Diego, CA 92123
RE: Complaint # [redacted]
Our technicians walked the job with Ms. [redacted], identified and explained the extent of the damaged areas in her home.  Ms. [redacted] signed the Work Authorization, Notice of Right to Cancel and Price list and then authorized the technicians to extract the water from her water heater and clean and decontaminate her water heater stand using a truckmounted vacuum and antimicrobial cleaning solution.
I have attached the signed paperwork as well as pictures of our technicians performing the work done.
Sincerely,
Quick-Dry Flood Services

They came to my home and spent 1 hour there for a small slab leak. They cut some carpet padding up and put in dehumidifies and air scrubber. Came back 2 days later to pick the equipment and charged me $3300.00. This cost me more that the plumber who came and spent 1 1/2 days finding and fixing my leak and the remediation guy who cut the walls combined. They charged me for things that were not done and threatened me with collections if I did not like the price. Disgusting businedd with disgusting business practices.

January 27, 2015Revdex.com of San Diego4747 Viewridge Ave Suite 200San Diego, CA 92123RE: Complaint #[redacted]After reviewing the filed complaint, the majority of the concerns [redacted] addresses pertain to the charges incurred for the work performed.   Before commencement of any work in [redacted]...

[redacted]’s home he was advised of what would be done and was provided two estimates detailing the costs associated with such repairs.  Both estimates were signed by [redacted] and no pricing concerns were voiced at that time.   [redacted]’s complaints about pricing began after all work was completed and payment was due.  The invoices [redacted] received reflect the exact same cost as the estimates he reviewed and signed.  The costs associated with the repairs should be of no surprise to [redacted].  Upon review of [redacted]’s file we find no record of any complaints of damage addressed with our office during the repairs or after completion.  We also did not remove the toilet as he claims.In an effort to work with [redacted] we did extend a substantial discount and now expect payment in full at the newly agreed upon amount.  We understand that [redacted] may not be familiar with the costs associated with the type of repairs performed in his home, but he was fully aware of the costs he would be incurring and moved forward, signed our estimates, our contracts, and allowed us to repair his home.  We simply request payment for the repairs.As the complaint [redacted] has filed with the Revdex.com pertains to pricing, we request the complaint be closed with a satisfactory rating and would advise [redacted] to contact our office and provide payment for the services rendered, allowing all parties involved to bring this matter to a close.  Sincerely,Quick-Dry Flood Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
It has not been resolved.  I was out during the Holiday week.  But I do not have any written notification that this company will stop the filing of the mechanical lien on my property.  Please you ask them
Thanks
Regards,
[redacted]