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Quick Dry Restoration Reviews (19)

November
I want to share an experience Negative about a business
Quick Dry Restoration LLC came to our home, to dry walls that were affected by a busted water heater located in the garageThe gentlemen that came out made holes in the cabinets located in the garage, cabinets in master bedroom, in the wall connected to the master bath tubThat part of the service was okay, there was some trash left out They disconnected the garage door opener to plug in equipmentThen they were suppose to come back in 4/days but it took longer
My insurance adjuster came and worked the claimMy adjuster never mention that two separate checks would be made out to meNext thing that happens I'm getting call from Quick Dry Restoration that I need to mail out their check to themThat the check has been cashed and they want their money NOW They never verified the claim number with my insurance adjuster and cause me lots of stress

Quick Restoration has horrible HORRIBLE! customer service! I would NOT recommend this company to anyone! The initial contact seemed goodI had a flood due to hot water heater in the guest bedroomThey came out and tore the carpet, removed some of the padding, they removed baseboard the night ofThey setup the heater and the fans for dryingEach day someone new showed up to check the heaters to ensure the walls and floors were drying, this happened for three daysThey picked up with heaters and tore down partial drywall because it was still damp, and to keep any mold from growing, but after that! they were not to be heard or seen for over a MONTH!!! Leaving the bedroom and garage a mess! I reached out three times during this time to understand who was going to contact me for rebuild, Non responsive, I even spoke with the "OWNER" who told me he would call me back in a couple of hoursNADA! they left the room and garage a messTherefore, I had to find a new contractor to complete the project.!

+1

We experienced a water-leakage issue from a broken pipe in our kitchen wall the end of November Within hours of contacting a plumber, Quick Dry--upon the recommendation of the plumbing company--contacted us, acquired the details of the leakage and necessary steps for drying the affected areas, and shortly thereafter arrived with their restoration equipment The process was timely, efficient, billed directly to our insurance company, and made an inconvenient and stressful situation tolerable They literally made lemonade out of lemons, and we wouldn't hesitate to use their services again should a future situation occur

This company is based out of Arizona but has branched out to the San Antonio area as well Use caution when using this company My bill was "padded" for services When I asked for the bill, they tried to bypass me and go directly through in insurance company Only when the insurance company refused to pay them directly, they contacted me I again request a full invoice They sent a statement with only a total I again had to request a full invoice of servicesA few days later I received their invoice The days of services were not correct and they charged me for additional equipment that was not provided Luckily, I stopped by the house regularly and took photos of the area It is my belief that because the house was empty they thought they could inflate the prices They were unaware I was making daily checks on the home in anticipation of moving back in(tenants had just moved out) I also believe this is why I had a hard time getting a invoice from them Use with caution!! Because of their actions I also question the quality of their work

A simple change out of a tub faucet on April has become a money pit nightmare
Nothing has been completed, and the first billing we received came certified and wrapped in a threat to put a lien on our homeIt is just for one part of what I was expecting to be a three part bill and it is more that twice what our homeowners insurance estimation on the TOTAL repair was to be!
I have no problem with paying for service rendered but I have a HUGE problem when I am being strong armed to gross criminal over billing

The water heater located in my garage rupturedI have a home warranty which I called my warranty company in order to start the process to repair or replace the heaterA repair company came out and replaced the water heater, somewhere along the line of this process Quick Dry Restoration LLC was invited without my permission to help with the water damage cause from the water heater ruptureQuick Dry Restoration LLC quoted $1,in repairs for the water damage, I told them I did not want their services and I would call my insurance provider State Farm 1stA Quick Dry Restoration LLC representative then said "well I already set up my equipment, just sign this paper to show I was here." I told them I was leaving town for days and did not want them leaving their equipmentQuick Dry Restoration LLC ended up leaving their equipment which upon my return from a day absence my electrical outlet was tripped and damagedAbout month later I get a bill from Quick Dry Restoration LLC f

Quick dry in Las Vegas,the best company I've ever worked with,e experience,, kindness, great job n they clean everything,I would recommend them to everyone needing a water damage company

Nothing stated in this complaint is true.  We have discussed this claim with both technicians on this job. They both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the walls. She did state that she would...

be out of town for the weekend, and told us we could pick up the equipment any time on Monday. Never was there any mention to us that she did not want the equipment. We are unable to leave equipment at any home that does not want our services. She did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were done. As previously stated, this customer agreed to our services, signed our contract, and was very happy with our work.  Quick Dry Restoration did not give any quotes on this job. Her bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insurance. She will need to pay the $711.86 that is due. We do not have any unanswered messages from this customer. The only conversation we've had, is with her boyfriend on 04/16/17 to begin this made up complaint in hopes of getting work done for free.  The work was done, her home was dried out, and she was on board with the entire process. We do not perform work for free. We deserve to be paid for our services.

We have a signed contract from the customer, and she was very happy with our work. We have already gave her a large discount, and are unable to accept anything less than the $711.86 that is due. This invoice is past due and requires immediate payment.

First and foremost, we are a water mitigation company. Our job is to simply dry out a home to industry standards. Any repairs that need to be done, are not our responsibility. The rebuild company that was hired on the job is solely responsible to complete all necessary repairs, not Quick Dry...

Restoration. Second, we did send a preliminary 20 day notice out; just as we do with every single customer of ours. It is not meant to be a threatening notice, as we send a letter of explanation to every customer explaining exactly what the 20 day preliminary notice is. We have attached the letter sent as proof that we do our best to educate our clients.   Lastly, there is industry standardized pricing that all restoration companies base their billing around. Our prices are no different than any other company that would've came out to dry this home. To say that we have over billed this customer is a false accusation, as we base our pricing around the industry standard, just as every other mitigation company does.  It is our responsibility to properly dry out every home per IICRC regulations, and that is exactly what we did.

In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performed. We do have a signed contract by the customer that we would be happy to send you a copy of. In that contract it explains...

everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one page. She was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performed. The adjuster assigned to this claim agreed to pay our invoice in the amount of $3,537.32. The adjuster sent payment IN FULL to the client back on 03/13/15 so that she could pay this bill. This client has decided to keep this money, and not pay our invoice. They are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #[redacted]. We have made several attempts to try and collect this money, and have yet to receive a single penny. Please feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to us. Like any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due.  We are available via phone and email to answer and respond to any and all questions or concerns.

This addresses nothing about the complaint I have made.Leaving me with the thought that it is a standard letter used as a broad response to all complaints.I received a phone call from the Quick Dry Restoration main office on May 30 at which time she verbally assured me that our insurance had paid them. I responded with a request for a follow up letter stating it was paid in full. I was assured one would be emailed.BUT nothing arrived. I made a phone call to the office on June 9 making another request for a paid in full statement on paper. I was again assured it would be forth coming. As of today June 14 it has not arrived.

We are not sure how you can think that We addressed none of your concerns, as we went through each of your complaints and responded accordingly. No, we do not have a standard letter for complaints, as that would make no sense. Not only did we mail you a copy of your invoice showing paid in full when you first requested it, but we also mailed another copy for your records. If you needed another copy, all you had to do was ask. Filing a complaint about not receiving your receipt is completely unnecessary, as a simple phone call or email would have sufficed. Please note, that we have addressed each line item of your previous complaint.

On April 16 this so called company was recommended by a man name Rigo that works for standard plumbing he announces himself on a radio station. The young men that came out wanting to work and help us put humidifiers and dryers to dry out a shower leak we have in the restroom this is why they were called. we let me tell you this was the worse decision ever the two young guys that came and set up the equipment were Miguel and Matthew they knocked down our shower into pieces and left a mess, they said they would pick up the cement they broke when they came back for the equipment that supposedly would come back to pick up Monday the 18, they actually didn't come back till 2 weeks later. A different guy named Austin came which is the technician we asked who was going to pick up the mess he said he would send someone later. The guys that came in originally said they were going to handle the insurance claim through our insurance company and help us. Monday the 18 the insurance adjuster came and took photos of the restroom and opened the claim. 3 weeks went by and our insurance company calls stating they are going to close the claim for lack of interest so we find out quick dry has not contacted our insurance or have determined or sent the plumber to determine the leakage. so we call the office no one answer we leave voicemail no one returns our call the next couple of days we get a 2000 bill. Are you serious a bill? They don't deserve to get paid if they are not helping us. it's May 25 I have left another voicemail to the office. We have called the guys and no one has contacted us from quick dry. We are really frustrated. I would not recommend this quick dry company at all.

First and foremost, we are a water mitigation company. Our job is to simply dry out a home to industry standards. Any repairs that need to be done, are not our responsibility. The rebuild company that was hired on the job is solely responsible to complete all necessary repairs, not Quick Dry...

Restoration. Second, we did send a preliminary 20 day notice out; just as we do with every single customer of ours. It is not meant to be a threatening notice, as we send a letter of explanation to every customer explaining exactly what the 20 day preliminary notice is. We have attached the letter sent as proof that we do our best to educate our clients.   
Lastly, there is industry standardized pricing that all restoration companies base their billing around. Our prices are no different than any other company that would've came out to dry this home. To say that we have over billed this customer is a false accusation, as we base our pricing around the industry standard, just as every other mitigation company does.  
It is our responsibility to properly dry out every home per IICRC regulations, and that is exactly what we did.

I do not accept the response made by the business to resolve this complaint and I'm working now with my insurance company and legal provider.

In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performed. We do have a signed contract by the customer that we would be happy to send you a copy of. In that contract it explains...

everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one page. She was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performed. The adjuster assigned to this claim agreed to pay our invoice in the amount of $3,537.32. The adjuster sent payment IN FULL to the client back on 03/13/15 so that she could pay this bill. This client has decided to keep this money, and not pay our invoice. They are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #[redacted]. We have made several attempts to try and collect this money, and have yet to receive a single penny. Please feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to us. Like any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due.  We are available via phone and email to answer and respond to any and all questions or concerns.

Save yourself the hassle and hire a properly licensed contractor.
These are only a few of the things that went wrong...
Sawed through a water pipe inside the wall.
Willing to falsify a homeowners claim on the pipe that they damaged.
No showed and no called when they said they would return.
Did not set up drying equipment properly.

Review: This company was called in to our home by a plumber that we called in to our home for emergency pipe repair. They proceeded to use intimidation and scare tactics so that I would verbally agree to having them file a claim with my homeowner's insurance, assuring me the entire time that they would work directly with my insurance company on payment. They actually filed the claim on the phone in my home and had me petrified about the damage that the minimal water had done to the foundation of my home. Now they are submitting my account to a collection agency for a huge balance that I was not even aware of or agreed to during the entire process. There was never a discussion of price and had I know that this was going to result in a $3K+ bill, I would've NEVER agreed to allow these criminals in my home. I've tried calling their company numerous times with no answer and no ability to leave a message. This firm is a complete sham and rip off. I've also tried emailing them to no avail. I'm considering criminal action against their company given how they've completely twisted their services and sequence of events.Desired Settlement: In order to avoid criminal action, this company needs to remove our account from collections. I have NEVER had a bill that I did not pay and the fact that I haven't received any billings from this company. They informed me they were paid by insurance and it's unbelievable to me that they think they can get away with this abuse given the vulnerable position I was in and the reassurances I received from them. They did attempt a certified mail delivery to me and I tried calling 5+ times to discuss as I didn't understand, their phone lines are never answered and emails left unreturned or undeliverable.

Business

Response:

In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performed. We do have a signed contract by the customer that we would be happy to send you a copy of. In that contract it explains everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one page. She was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performed. The adjuster assigned to this claim agreed to pay our invoice in the amount of $3,537.32. The adjuster sent payment IN FULL to the client back on 03/13/15 so that she could pay this bill. This client has decided to keep this money, and not pay our invoice. They are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #[redacted]. We have made several attempts to try and collect this money, and have yet to receive a single penny. Please feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to us. Like any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due. We are available via phone and email to answer and respond to any and all questions or concerns.

Consumer

Response:

I do not accept the response made by the business to resolve this complaint and I'm working now with my insurance company and legal provider.

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Description: Fire & Water Damage Restoration, Mold & Mildew Inspection/Removal/Remediation, Fire Damage Restoration, Water Damage Restoration, Mold Consulting & Testing

Address: 3440 Youngfield St Ste 249, Wheat Ridge, Colorado, United States, 80033-5245

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www.denvercowaterrestoration.com

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