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Quick Quack Car Wash - North Highlands

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Quick Quack Car Wash - North Highlands Reviews (1)

Review: I took my truck through the Quick Quack Car wash located at 7145 Watt Ave in North Highlands, CA on 8/14/15. During the wash, my rack basket mounted on the roof of my truck was ripped off and hit the bed,hood,fender and quarter panel causing scratches to my paint. My light bar was damaged. The top of my roof along with my roof rack was damaged. As a result, I have scratched paint and four dents on top of the roof of the truck. There was no manager on site that day. I spoke with [redacted] who wrote down my complaint and asked me to call [redacted] the District Manager. I called [redacted] on Monday and he advised that he will only pay for partial damages to include body work only. He also indicated that he pulled the video coverage of my truck in the car wash. I obtained estimates for my damages adding up to $5,055.00. [redacted] asked me to e-mail him the estimates. I met with [redacted] on 8/20/15 to discuss the estimates as he requested to meet with me to look at my truck. I met with him and he advised he is only going to pay for the body work and will not pay for the rest of the damages. I requested his insurance company information and he refused to give it to me. He advised that if I take him to court he will deny everything and I will lose.Desired Settlement: I would like all of the damages to my truck repaired along with my light bar and roof rack replaced. I feel as if I'm getting the run around when their establishment caused damages to my truck. They are not taking ownership and responsibility and this is not right.

Business

Response:

We are currently actively working with the customer to resolve this complaint.

Consumer

Response:

I am rejecting this response because: I spoke with [redacted] on Monday 8/24/15. I advised I would like to move forward and get the damages to my truck repaired. I agreed to waive the replacement of my aftermarket parts. [redacted] asked me to obtain an estimate from [redacted] and would meet with me on Thursday 8/27/15 at 5:30 pm at the Quick Quack located on Watt Ave in North Highlands. I obtained the quote and showed up at the Quick Quack location on 8/27/15. I called [redacted] at approximately 5:36 PM after I did not see him at the location to confirm he was still going to meet with me. He advised that he was not going to meet with me and to drop off the estimate to the manager on duty and that he would pick them up the next day and give me a call. It is going on two weeks since the damages occurred to my truck and I would like to move forward and get them repaired. There is a lack of sense of urgency on the part of [redacted]. If he was not going to be able to meet with me on 8/27/15, a courtesy call should have been made. This is unprofessional coming from a District Manager. I would like to get my damages repaired and move on from this.

Business

Response:

We agreed to pay for the damage to this truck today at 11:07 am today. We will gladly make a check payable to Natomas auto body and have it ready early next week. All damage done to this truck was caused by aftermarket parts but we have made an exception tour policy for the sake of good customer service. None of the aftermarket parts were damaged to the point they needed to be replaced.

Consumer

Response:

I am rejecting this response because: I read this response and called [redacted] last week on Friday 8/28/15 and explained that his response was not accurate and that my aftermarket parts were damaged and I could upload pictures to show him the damages. After further discussion, we agreed to a compromise. We agreed that he would issue a check directly to [redacted] which would pay for the damages to my truck as outlined in the estimate provided and he would issue a check payable to Rack N Road to cover the damages to my roof rack. [redacted] advised the check would be available by Wednesday 9/02/2015. I was able to pick up the check today 09/02/2015. There are no outstanding issues remaining.

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Description: Car Wash & Polish

Address: 7145 Watt Ave, N Highlands, California, United States, 95660

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