Sign in

Quick Shop "N" Go

Sharing is caring! Have something to share about Quick Shop "N" Go? Use RevDex to write a review
Reviews Quick Shop "N" Go

Quick Shop "N" Go Reviews (1)

Review: I recently got my developmentally challenged grandson a teen bank account that has a low dollar limit ATM/Check card (not a debit card as it does not have a credit card logo) so that I can help him learn to handle money. He used the card for the first time by himself at QUICK SHOP N GO this morning to purchase (2) Arizona teas at $0.99 ea. and a small bag of chips at $1.49 ea. This store charges $0.60 to use a debit card (which his card isn't but that is not the my complaint). So his total should have been $4.07. When he returned home a few hours later I asked him how much they had charged and he couldn't remember and said they didn't give him a receipt. So I looked on the bank's web site for his account and they had charged him $8.56, more than twice what they should have! As I said my grandson is a developmentally challenged and has the functional abilities of a 3rd grader along with being very shy and non-assertive. I'm using this situation as a training opportunity to help him learn that he is never to accept NOT getting a receipt because that usually means the store is trying to rip him off. But it really [redacted] me off that this store would rapaciously take advantage of a person that is obviously developmentally challenged.

Desired Settlement: DesiredSettlementID: No settlement requested - for

No receipt means I am not able to prove anything although I believe that my grandson correctly told me what he purchased and I can see what he was charged on his bank account web site.

Business

Response:

Business' Initial Response

Dear Mr. [redacted],

We here at Quick Shop N Go are a small family owned convenience store and treat our customers like family. Most of our customers have been coming here for over a decade. This is our first complaint and we would like nothing more to resolve it in an expeditious manner. Let me first start off by addressing the complaint that we do not provide a receipt for debit transactions. All customers who execute a debit, credit or EBT card transaction are given a receipt. The only exception to that is if the customer verbally states that he doesn't want one. The other complaint was that you were charged a $0.60 debit fee on an ATM/Check card which you state is not a debit card. Our terminal is only able to process a debit transaction on a debit card. If it is not a debit card and a pin is not entered, the terminal will not execute the transaction. If you do not wish to use your card in a debit transaction please contact your financial institution and they will provide you with the best possible option. The last complaint was that you were over charged for the $1.49 bag of chips and the two Arizona ice teas which are $0.99 each. The reason for this is because your grandson didn't purchase Arizona ice tea but purchased energy drinks instead. If you like we would be more than happy to provide you with a list of the items he purchased from our terminal as all transactions are recorded by date and time. I hope I have addressed all of your complaints and look forward to a resolution.

Sincerely,

[redacted] and [redacted]

Check fields!

Write a review of Quick Shop "N" Go

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Quick Shop "N" Go Rating

Overall satisfaction rating

Description: Convenience Stores

Address: 2013 Prescott Rd, Modesto, California, United States, 95350-2545

Phone:

Show more...

Add contact information for Quick Shop "N" Go

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated