QuickStart Ignition Interlock

Ms [redacted] ,I apologize if this situation has caused you frustration At QuickStart Ignition Interlock we work hard for a good customer service experience and greatly appreciate you referring others for our service We have to set standards for lockout procedures to avoid chaos and cost controls We do address no proration in our lease agreement With that said I am happy to prorate the month for you and provide you with an override code until your removal appointment which I currently have as 10/13/ We do honor referral credits until removal so I am not real clear on that issue I do show you had a $credit placed on your account on Sept 30th for referring [redacted] *** Please clarify if this is the credit to which you were referring I will notate the account to provide you with an override and have the account proratedPlease let me know if this is satisfactory Sincerely,

Extremely poor servicethis company has little business sense, and I am surprised it is still in businessI had a lockout due to a missed running test, and did not have time to get the over ride codes until Sunday, which nobody is aroundEarly Monday morning, I try to go to work, and am locked outok, my fault
But when I call for the on call tech for the unlock code, I got no call backafter hour and minutes, with no call back, I am writing this reviewi am going to research other services qs this one does not do as they claim
And getting charged for missing a running test $is ludicrousI finally adjusted th little light they installed that notifies me of a running test, so that when it comes on, I can actually see itThe installer did not have it pointed to where it can be seen, as LEDs are a beam type lighti did not want to break anything nor cause any infraction for which I can be charged for
This is a poorly ran entity that really could care less about its customers, who HAVE to use a service like this
Just do mot use this one

I've had their interlock for almost two monthsEverything was fine for about three weeks, then their interlock would not start the carI would pass and it says ok to startThen nothingI've taken it to three different shops to see if it was the car, every shop disabled it and ran full diagnosis on the car, nothing wrong with the carAs soon as it is hooked up again the problem startsCall them and they said it was the carI find that hard to believeThey are very disrespectful when I called them stranded in the heat after work

Ms ***We are here to try and rectify this situation and alieve your frustrationsI have investigated your complaint by reading through the notes on your account which I have attached to my responseI have also talked with the technician in depth about this situation It appears that
there are two issues I would like to address The first is the issue you are having with the vehicle and a possible battery issueThe second is the issue with the steering wheel temperature controls.Vehicle Battery Issue: The technician did test your vehicles car battery, which from the test, he concluded the car battery is not delivering enough voltage for the device to power up and allow you to take a test I understand this can be frustrating because this occurrence is happening after you installed the device I will attempt to explain A car that is NOT equipped with an interlock device does not need to have volts being delivered from the car battery when the driver is pressing or turning the ignition to start the vehicle When an interlock device is installed if the interlock device does not see volts at the time of ignitionit will not allow the user to take a test to start the vehicle We see this with vehicles that have batteries that are nearing the end of their lifecycle*** the technician is very experienced in automotive volt electronics and has years of experience *** said you had contacted the emergency helpline and he happened to be on-call at which time the device was indicating a “Battery Low” issue When the interlock device says battery low it is indicating the vehicle battery is low not the devices internal battery It is my understanding that *** the technician tried to explain this but was not effective in conveying the technical details. It is my belief that the vehicle battery is coming to its life end date If you would like we would be happy to have the technician manager look at your vehicle and run further testsPlease let us knowSteering wheel temperature controls: Secondly please let me address your vehicles steering wheel temperature controlsThis is something we are glad to have fixed if the issue was a result of the installation of the ignition interlock deviceWe do not have the proper equipment to diagnose and fix the steering wheel temperature controller We are happy to pay to have this issue fixed if the vehicle is taken to a *** dealership and they diagnose the issue was caused as a result of installing the interlock device Please let us know if these suggestions are sufficient

Ms [redacted],I had already reviewed your complaint with my customer service manager and had collaborated with you through email. In the email, which I have attached, you asked we waive the fee.  As an act of good faith I waived the fee and you thanked me for doing so.  Im not sure why...

you are placing a complaint when you said waiving the fee would resolve the issue.  Are you asking us to install our device into a vehicle which you do not own or can not provide us an installation authorization form from the registered owner?  We face legal liability installing a device into a vehicle without authorization from the registered owner and therefore refuse to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The company has made contact with me and the issue has been resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After the complaint was put in I got a call from the manager, I was told I no longer had to deal with the rep who yelled at me but would have to go to a different location which is much futher away- as long as I didn't have to deal with that person again I was ok. Today I am at the Tempe location which is 30 minutes away from my home and the person at the counter is the same guy I was told I didn't have to deal with. Why would they make drive futher for the same issue. The manager did come outside and is now looking at my vehicle hop full they can fix the the electrical problem the [redacted] dealership told me they created. Please help me fix this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 11303654, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms [redacted],I apologize if this situation has caused you frustration.  At QuickStart Ignition Interlock we work hard for a good customer service experience and greatly appreciate you referring others for our service.  We have to set standards for lockout procedures to avoid chaos and cost...

controls.  We do address no proration in our lease agreement.   With that said I am happy to prorate the month for you and provide you with an override code until your removal appointment which I currently have as 10/13/2014.  We do honor referral credits until removal so I am not real clear on that issue.  I do show you had a $20 credit placed on your account on Sept 30th for referring [redacted].  Please clarify if this is the credit to which you were referring.  I will notate the account to provide you with an override and have the account prorated. Please let me know if this is satisfactory.  Sincerely,

Re: From Your Revdex.com - Complaint [redacted]1 message    The client said they were going to retract this complaint as it was rectified before the Revdex.com even processed it.Barry S[redacted]QuickStart Ignition Interlock

Mr [redacted],I have reviewed your account, read all notations made on the account and spoke with the Customer service manager.  At QuickStart Interlock we take all  complaints seriously and resolve the issues if our review shows wrong doing by our company.  In reviewing your account you...

missed 10 out of the 12 appointments you had with our company.  Our device, like all the other interlock devices on the market, does not allow the vehicle to  start if the user misses their appointment by more than 3 days.  You missed 9 of your 12 appointments, without calling in, by more than 3 days.  On each occasion we gave you a code to start your vehicle so you could drive your vehicle.  We were more than accommodating considering the circumstances. Furthermore, our missed appointment fees are of the lowest in the industry at $25.  Most companies are $50-$75.  Attached is the agreement you signed and agreed to stating that a missed appointment incurs a $25 fee (see paragraph 9). We are very transparent with our fee schedule.  We highlight them and point them out upon install and even have large billboards placed in each store lobby. We do not see any justification for restitution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The company has made contact with me and the issue has been resolved.

Regards,

Worst company I've ever had experience with. Don't trust anyone's review if they give this company 5 stars. Here is their scam:

1- a nice representative of the company will bring you donuts to one of your DUI classes and tell you things like- you will receive a brand new never used unit.-If there is ever a malfunction they will replace your unit. If there is ever a malfunction they will replace your unit. Not true, mine was obviously not new. It was scratched up and filthy when they installed. I continually have issues with it and they have yet to agree to replace it. If you ever do get them to replace your unit, there is a $100 cost to you.

2- Once you arrive for your install appointment, they will hustle you through your contract and pressure you to sign it before you have a chance to read it. If you push back, they belittle you. This was my experience. Once you sign the contract, you are locked in for you contract term.........There is NO WAY OUT!!!!! Not even a law suit will get you out! Don't believe me?! Read the contract and you will see it plain as day.....if you can see that small of print.

3- Once a week my unit informs me that I missed an arrival test - this is an added $35 charge. You have to call and get a code to clear your unit or you vehicle will shut down in 3 days. Plan on being on hold for 15+ minutes.

I have yet to be charged the $35 because my unit "is malfunctioning and I am not actually missing any tests" but when I ask for a new unit they refuse to give me one "because the unit is NOT malfunctioning." This is a prime example of how this company speaks to you.

4- Your contract gives you the option to have your unit calibrated every other month once you have completed 3 months of service. Again, not true! I have to wait until my forth month is complete. These people love to argue and they straight up lie when you attempt to give them facts. This company hires individuals who love to make customers feel belittled. They thrive on it.

Don't make the same mistake I did.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After the complaint was put in I got a call from the manager, I was told I no longer had to deal with the rep who yelled at me but would have to go to a different location which is much futher away- as long as I didn't have to deal with that person again I was ok. Today I am at the Tempe location which is 30 minutes away from my home and the person at the counter is the same guy I was told I didn't have to deal with. Why would they make drive futher for the same issue. The manager did come outside and is now looking at my vehicle hop full they can fix the the electrical problem the [redacted] dealership told me they created. Please help me fix this issue.

Regards,

Re: From Your Revdex.com - Complaint [redacted]1...

message
  
 
 
The client said they were going to retract this complaint as it was rectified before the Revdex.com even processed it.Barry S[redacted]QuickStart Ignition Interlock

Ms [redacted],
I had already reviewed your complaint with my customer service manager and had collaborated with you through email. In the email, which I have attached, you asked we waive the fee.  As an act of good faith I waived the fee and you thanked me for doing so.  Im not...

sure why you are placing a complaint when you said waiving the fee would resolve the issue.  Are you asking us to install our device into a vehicle which you do not own or can not provide us an installation authorization form from the registered owner?  We face legal liability installing a device into a vehicle without authorization from the registered owner and therefore refuse to do so.

Ms [redacted],I apologize if this situation has caused you frustration.  At QuickStart Ignition Interlock we work hard for a good customer service experience and greatly appreciate you referring others for our service.  We have to set standards for lockout procedures to avoid chaos...

and cost controls.  We do address no proration in our lease agreement.   With that said I am happy to prorate the month for you and provide you with an override code until your removal appointment which I currently have as 10/13/2014.  We do honor referral credits until removal so I am not real clear on that issue.  I do show you had a $20 credit placed on your account on Sept 30th for referring [redacted].  Please clarify if this is the credit to which you were referring.  I will notate the account to provide you with an override and have the account prorated. Please let me know if this is satisfactory.  Sincerely,

I have reviewed the response made by the business in reference to complaint ID 11303654, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms [redacted]We are here to try and rectify this situation and alieve your frustrations. I have investigated your complaint by reading through the notes on your account which I have attached to my response. I have also talked with the technician in depth about this situation.  It appears...

that there are two issues I would like to address.  The first is the issue you are having with the vehicle and a possible battery issue. The second is the issue with the steering wheel temperature controls.Vehicle Battery Issue:  The technician did test your vehicles car battery, which from the test, he concluded the car battery is not delivering enough voltage for the device to power up and allow you to take a test.  I understand this can be frustrating because this occurrence is happening after you installed the device.  I will attempt to explain.  A car that is NOT equipped with an interlock device does not need to have 12 volts being delivered from the car battery when the driver is pressing or turning the ignition to start the vehicle.  When an interlock device is installed if the interlock device does not see 12 volts at the time of ignitionit will not allow the user to take a test to start the vehicle.  We see this with vehicles that have batteries that are nearing the end of their lifecycle. [redacted] the technician is very experienced in automotive 12 volt electronics and has 20 years of experience.   [redacted] said you had contacted the emergency helpline and he happened to be on-call at which time the device was indicating a “Battery Low” issue.  When the interlock device says battery low it is indicating the vehicle battery is low not the devices internal battery.   It is my understanding that [redacted] the technician tried to explain this but was not effective in conveying the technical details. It is my belief that the vehicle battery is coming to its life end date.  If you would like we would be happy to have the technician manager look at your vehicle and run further tests. Please let us know. Steering wheel temperature controls:  Secondly please let me address your vehicles steering wheel temperature controls. This is something we are glad to have fixed if the issue was a result of the installation of the ignition interlock device. We do not have the proper equipment to diagnose and fix the steering wheel temperature controller.  We are happy to pay to have this issue fixed if the vehicle is taken to a [redacted] dealership and they diagnose the issue was caused as a result of installing the interlock device.  Please let us know if these suggestions are sufficient.

Ms [redacted],QuickStart Ignition interlock regrets that you believe you had a poor experience.   The charges you are disputing are clearly outlined in the agreement you signed in January of 2015.  Please review paragraph 5 on the first page of the agreement. I have...

attached a copy of the for your review. The past complaint was considered resolved as there was not any supporting documentation of QuickStart causing an issue with your steering wheel controls or radio issues.  We had 3 different techs evaluate this issue and could not find any correlation to the interlock.  Furthermore the dealership you took the vehicle to, per your supporting documentation,  did not either.  QuickStart interlock takes customer complaints seriously.  In this case we did not find any wrong doing on our side.  Regards