Quip NYC

Per our policy, we would be happy to replace a defective product as long as it's under a subscription plan or one year after initial purchase (for non-subscription purchasers) after receipt of the returned productAs mentioned in the attached document of email correspondence between quip & the customer, we offered to supply a shipping label for Terry to send back his toothbrush since he didn't to troubleshoot with photographySince it is already beyond our 30-day return period (initial purchase was 112015), we can no longer offer a refund for this orderIt is also beyond the 1-year warranty period for non-subscription usersWe can only offer a replacement upon receipt of the defective product and reactivation of a subscription plan

Quip NYC Inc is dedicated to providing our customers with the highest level of service by responding quickly and clearly to any questions regarding our products and offeringsWe are especially committed to resolving any issues when our service is not on par with our customer’s expectationsIn this case, [redacted] (the customer’s sister) reached out with a complaint when we were already trying to resolve the issue with the customer, [redacted] *** For some background, the customer placed an order on Sunday, 10/ [redacted] with priority shipping in hopes that it would arrive on Tuesday, 10/**Our shipping options clearly state that priority shipping requires 2-business days after order processingGiven that the order was placed on a Sunday before a holiday (Monday was Columbus Day), the order wasn’t processed until Tuesday, 10/**The earliest that the package would have arrived with priority shipping was Thursday, 10/** Altogether, the customer’s expectations were never going to be met with the conditions set forthWe understood her and her sister’s dissatisfaction and have already issues a refund for the priority shippingWe are also processing a full refund for the products purchased as soon as we receive the returned product in a prepaid envelope that we had provided her