quisqueya shipping

This company is useless, they are thieves! Most of the expensive things inside the box have been stolen, packages of canned (albacore) tuna, canned chicken, canned salmon, bath soap, toothpaste, (first aids) medications, vitamins and other items. They opened everything and re-glued them with a different tape-They put other items that are not ours to fill in the box. We have lost more than $ 200 dollars and all the best was stolen. They only claim that it is not their responsibility and blame Customs (DGA). The truth is that; Dominican commerce has a reputation for defrauding the customer; there is no honest shipping company in the DR! It will never use this company again! It is better if they send you the money and buy our products at PriceSmart.

Revdex.com:
At this time, I have not been contacted by quisqueya shipping regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: May *, 2014

Revdex.com Complaint Department [redacted] Re: Stolen shipment

To Whom It May Concern:

On 04/**/2014, I sent tank number [redacted] with invoice # [redacted] to the Dominican Republic through the Quisqueya shipping company. The Quisqueya shipping company is located at [redacted] The Quisqueya shipping business phone number is ###-###-####. The tank that I sent was full with food for my grandson and me. When I arrived in the Dominican Republic on April, [redacted] 2014, I called the Quisqueya shipping company to have them deliver the tank to my home on 04/**/2014.

Unfortunately, when the tank arrived to my place of residence it arrived empty. The lock on the tank was broken and the tank itself was damaged. I immediately called the shipping company in Dominican Republic and the New York City to make a formal complaint regarding my delivery. I spoke to a woman by the name of [redacted] at the shipping company in New York City. According, to the shipping company in Dominican Republic all complaints had to be filed with the shipping company in New York City. [redacted] is the person in charge of handling all complaints made at the New York City branch located at [redacted].

According to [redacted], she stated that it would take about four weeks for them to investigate the matter in question. My daughter [redacted] also called [redacted] on 04/**/2014 at 1:57 PM to question her about the shipment and make a formal complaint and was told that it will take about four weeks to investigate. My daughter also informed me that [redacted] was extremely rude and aggressive when asked about the situation that occurred with my shipment. During the conversation with [redacted], my daughter informed her that she has the Power of Attorney to represent me.

My daughter and I are just trying to get my money back for all the food that was stolen, shipping expenses and the tank that I had to purchase for shipment. I am highly disappointed by the theft that occurred and the unprofessional matter my daughter and have been treated upon making a claim regarding my shipment that never arrived. What is even more disappointing to me is that now I have to wait a month to get my food replaced. This is food that I bought in order to feed my grandson and myself. This shipping company has handled this very serious matter in an unprofessional matter and I wish for this very serious matter to be resolved as soon as possible.

Thank you, [redacted] Cc: [redacted]Desired Settlement: My Desired Outcome is that I would like a full refund for the food, shipping and tank that I paid for. A total of 555.00 which is for 400.00 dollars in food, 35 dollars for the tank and 120.00 dollars for the shipping, Also for this issue not to be repeat with another family.

Consumer

Response:

At this time, I have not been contacted by quisqueya shipping regarding complaint ID [redacted].

Sincerely,