Quiza Management LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: FACT I SENT AN EMAIL TO FUZZY TO CALL ME HE NEVER RETURNS MY CALLS OR EMAILS I EMAILED HIM YESTERDAYNOV [redacted] @***.com IS MY EMAIL SHOW ME AN EMAIL WHERE FAIZI HAS EVER CONTACTED MEYOU DONT HAVE ONESHOW ME A CALL WHERE YOU HAVE CALLED ME oOR A VOICE MAILIM CONTACTING BRAIAN LIARALL YOU DO IS LIE.MY CEILING IS FALLING APART AND YOU REFUSE TO ANSWER MY EMAILS OR CALL ME.FACT YOU ARE EXTREMELY STUPID FACT YOU WILL BE SUEDFACT YOU ARE A PATHETIC LIAR INDIVIDUAL YFAUZI NEVER RETURNS CALLS OR EMAILS THATS WHY I EMAILED YOU ARE YOU ILLITERATECALL ME CALL ME CALL ME OR EMAIL ME TELL FAUZI TO DO HIS JOB HE DOESNT AND YOU DONT Regards, [redacted]

Please note that Quiza Management, LLC act as the Agent for the Association and provides information to the Board and executes Board's decision Our company does not make any decision for the community All issues have to be sent to the Board for action At this time, the Association had already address this matter or is in the process of doing so The Property Manager, Hayat N [redacted] have already been in contact with the Owner The tree in question is being assessed and Hayat is getting a proposal to present to the Board for review and approval The tree company is looking into this and will report any recommendations and/or will provide a proposal to prune, but note that the Association will not remove a live tree, especially when it is healthy Thanks!

From: [redacted] < [redacted] >Date: Fri, Jul 8, at 11:AMSubject: I'm e-mailing in regard to a complaint that I recently submitted(Complaint # [redacted] ) The issue has been resolved by the company and the necessary repairs have been madeThank you for your assistance.To: [email protected]

we gave the work order to the tree removal company, and they were on the property twice in November they removed trees on the wood line across from the property and they finally removed the tree in question on [redacted] in the middle of last week, emailing [redacted] a picture of the tree that was removed next to her propertythanksHayat N***

I think it would help the
Owner better if he actually understands where each claim needs to be
made. We are the Management Agent contracted by the Association to execute
Board's decisions. Thus, we are the middle person. All claims for
repairs need to be requested. He has not made an attempt to contact the
Property Manager, Fauzi U*** on this recent events in order to initiate
someone to look at his issue. As previously mentioned, the repairs were
completed over a year ago and redone again on June 10th for which he
acknowledged that the contractor did a good job. This may be a new
occurrence. At this time, he needs to make a formal request to the Board
of Directors in writing and send to our office, so we may forward to the Board
for directions and action. Request should be sent to:
*** *** Condominium
ATTN: Board of Directors
c/o Quiza Management, LLC
*** *** *** *** *** ***
Bowie, MD ***
I am not sure where the Owner is getting his information and threshold
amount before an account is turned over to the Attorney for collections.
Their governing documents are very clear. According to Article 14, Operation of the Condominium;
Sections 14.6-of the By-Laws of the Council of Unit Owners of Westwood
Park Condominium, for Non-payment of Assessments regarding effect of
non-payment of assessments- remedies of the Association, it states the
following:
Section
14.6. Payment of Common Charges: Lien
(a) Each Unit Owner shall be obligated to pay, in advance, the common
charges assessed by the Board of Directors against his or her UnitThe amount
levied and assessed against each Unit for common charges shall constitute a
lien against said Unit from the date of assessment until the date of full
payment, provided that the requirements of the Maryland Contract Lien Act have been fulfilledAll assessments and charges levied
against a Unit by the Board of
Directors of the Council of Unit Owners shall also be the personal obligation
of the Unit Owner of such UnitAt the
option of the Board of Directors, the common charges may be payable in
annual, quarterly, monthly or other convenient installments, to the Board of
Directors or to such person or entity who or which the Board of Directors shall
designate
(b) No Unit Owner may be exempted from liability for the assessment of
Common Expenses by waiver of the use or enjoyment of any of the Common Elements
or by abandonment of his or her UnitNo Unit Owner shall be liable for the
payment of any part of the Common Expenses assessed against his or her Unit
subsequent to the date of recordation of a conveyance
by him or her in fee of such UnitPrior to or at the time of such conveyance,
all liens, unpaid charges and
assessments shall be paid in full and dischargedThe purchaser of a Unit
shall be jointly and severally liable, in accordance with the Act, with the
selling Unit Owner for all unpaid assessments
against the selling Unit Owner for the selling Unit Owner's proportionate share of the Common Expenses up to
the time of such recordation, without prejudice
to the purchaser's right to recover from the selling Unit Owner amounts paid by
the purchaser therefor; provided,
however, that no purchaser rom a selling Unit Owner other than the Declarant shall be liable for, nor shall the
Unit conveyed be subject to a lien for, any unpaid assessments greater than the amount set forth in
any resale certificate provided by the Association
or its managing agentThe conveyance of a Unit shall not affect any lien established by the Association against such Unit
Notwithstanding anything contained herein to the contrary, any mortgagee
who comes into possession of a Unit by virtue of foreclosure of a deed of trust
or mortgage or a deed or other conveyance in lieu of foreclosure shall take the
Unit free of any liens or claims for unpaid assessments or charges against such
Unit which accrue prior to the time such mortgagee comes into possession
thereof except for liens or claims for a pro-rata share of such assessments or
charges resulting from a pro-rata reallocation of such assessments or charges
to all Units, including the mortgaged UnitThe sale or transfer of a Unit by virtue of foreclosure of a deed of trust or
mortgage or a deed or other conveyance in lieu of foreclosure shall not relieve such mortgagee, the
purchaser at such sale or transfer, or any subsequent Unit Owner rom liability for any assessments thereafter coming
due, nor rom the lien of such
subsequent assessments, which lien, if any, shall have the same effect and may
be enforced in the same manner as
provided hereinNotwithstanding anything herein to the contrary, the lien of the Association against any
Unit shall be subordinate to the First Mortgage (as defined in Article 6, Section hereof) against such Unit, unless
otherwise provided by lawAny
assessment of the Association shall also be subordinate to any mortgage against
a Unit guaranteed by the VA
(c) All taxes, assessments, and charges which may
become liens prior to any First Mortgage shall relate only to the individual
unit and not to the Condominium as a whole
(d) No amendment to this Section shall affect the
rights of the holder of any such mortgage (or the indebtedness secured thereby)
recorded prior to recordation of such amendment unless the holder thereof (or the indebtedness secured thereby) shall join
in the execution of such amendment
Section Collection of AssessmentsThe Board of Directors shall take prompt action to collect any
charges due from any Unit Owner which remains unpaid for more than thirty (30)
days from the due date for payment thereofThe Board of Directors shall notify
any Eligible Mortgage Holder who holds a mortgage upon a Unit to which there
exists a delinquency in the payment of charges, which delinquency has existed
for sixty (60) days or moreUpon default in the payment of any one or more
installments of any assessment levied pursuant to the Declaration and/or these
Bylaws and upon notice as required by law, the entire balance of said annual
assessment may be accelerated at the option of the Board of Directors and be
declared due and payable, in full, together with interest thereon at the
maximum rate permitted by law at the time the assessment became due
Section 14.8. Default in Payment of
Common Charges
(a) The lien for unpaid
assessments may be enforced and foreclosed in such manner as may from time to
time be provided in the Act and the Maryland Contract Lien ActAny assessment,
until paid, may at the election of the Board of Directors bear interest up to
the maximum rate permitted by law at the time the assessment became dueIn
addition, the Board of Directors may impose late charges and/or the costs of
collection (including reasonable attorneys' fees), if any, with respect to any
assessment which has not been fully paid when dueSuch late charges and other
costs shall not exceed the permissible amounts provided for in the Act, and
shall otherwise comply therewithAll such interest, late charges and other
costs shall constitute a lien upon the Unit which is appurtenant to such Unit
until fully paid as provided in Article 5, Section 5.6, above
(b) In any action brought by the Association to
foreclose a lien against a Unit which is appurtenant to such Unit because of
unpaid charges, the Unit Owner shall be required to pay a reasonable rental for
the use of his or her Unit, and the plaintiff in such foreclosure action shall
be entitled to the appointment of a receiver to collect the same, such rent to
accrue from the date that the foreclosure decree becomes final until the
plaintiff in such foreclosure action regains possession rom the Unit Owner
(c) No suit or other
proceeding may be brought by the Association to foreclose the lien for any
assessments levied pursuant to the Declaration or these Bylaws except after ten
(10) days written notice to the holder of the First Mortgage which is a lien on
the Unit that is the subject matter of the proceedingIn the event the VA
guarantees any mortgage against a Unit, the Association shall notify the VA in
writing prior to instituting any action or proceeding to foreclose the lien for
any assessments or charges levied by the Association against such Unit
Thus, we do not make up anything. When account is turned over to
collections, we no longer handle their account and we cannot discuss their
account here in our office. So we are
not able to assist him until his account is current and paid in full. As
previously mentioned, the Owner will need to contact the Attorney's office,
which is Michael SNeall & Associates, P.C., Attorneys at Law whose
office is located at Old Solomons Island Road, Ste 400, Annapolis, MD
| ###-###-####. The longer he prolongs contacting their office to make
the necessary arrangements, his account may be subject to additional Attorney's
fees and collections costs. I strongly
suggest that he contact their office to settle his debt
Please be advised, that all contractors hired by the Association are working
for the Association and not for Quiza Management, LLC. Calling me a liar
or our office and staff names will not resolve his issues. I’ve provided him the avenue as to what
process he needs to follow. It is up to
him to keep playing his games. Again,
all complaints shall be directed to the Board of Directors since he seems to be
having a problem informing the Property Manager, Fauzi U*** of his issues or
contacting the Attorney's office regarding his account. Once we receive
his clear issues and request, they will be forwarded to the Board of Directors
for action and decision. Thanks!
Quiza N***, CMCA, AMS, GRI
Broker/Property Manager
QUIZA MANAGEMENT, LLC
*** *** *** *** *** *** | Bowie, MD ***
Office ###-###-#### | Fax ###-###-####
E-Mail: ***@quizamanagement.com
Web: www.quizamanagement.com
THIS
MESSAGE IS INTENDED ONLY FOR THE USE OF THE PARTY TO WHOM IT IS ADDRESSED AND
MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND PROTECTED FROM
DISCLOSURE UNDER LAW

This matter has been tasked out to *** *** of *** ***. The delay in getting it completed is due to the weather. Re-stenciling in cold weather is not advisable. *** *** is aware of this and in communication with the contractor (see email below).
Weather permitting, her space will get re-stenciled. Thanks! ---------- Forwarded message ---------- From: "*** ***" Date: Jan 8, 2:PM Subject: Re: *** *** Community - stenciling a parking space To: "***" Cc: Good evening, We haven't forgot about your stencilingThe weather hasn't been goodAs soon as it changes we'll take care of itOn Thu, Dec 7, at 8:AM, *** *** wrote: ThanksOn Thu, Dec 7, at 6:AM, *** wrote: Here is a picture of my neighbor’s spot. Thank you! Sent from my *** Please excuse any spelling errors. On Dec 6, 2017, at 8:PM, *** *** wrote: Thank youDo you have a picture of your neighbor's? I want to make sure we get it rightThanks On Wed, Dec 6, at 8:PM, *** wrote: Attached is a pictureI hope this helps. Sent from my *** Please excuse any spelling errors On Dec 5, 2017, at 6:PM, *** *** wrote: Hello ** ***, Can you call me at your earliest? *** *** (o) ###-###-#### (c) ###-###-#### ***@***.com www.***.com 8(a), MBE, CBE, DBE Many maintenance solutionspoint of contactOn Dec 5, 5:PM, "*** ***" wrote: Hi *** ***, My address is ** *** *** ***. The spot is directly in front of my house. I am looking to have it re-spray painted, as it is extremely faded. Please let me know if you need additional information and an anticipated date of completion. Thank you, *** *** On Tue, Dec 5, at 3:PM, Hayat *N*** wrote: Hi *** I am including *** *** from *** ***s, he will be contacting you via email regarding the stenciling of the parking space Charles The community is located ** *** ***, Essex, MD *** The address that I provided you will bring you into the community’ *** will provide you with her address and a picture of the parking space and the location of her space as well Let her know what you are looking for, so you can be prepared to paint the space thanks Hayat *N***, CMCA Property Manager QUIZA MANAGEMENT, LLC *** *** ***, Road, Suite *** | Bowie, MD *** Office ###-###-#### | Fax ###-###-#### E-Mail: ***@quizamanagement.com Web: www.quizamanagement.com THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE PARTY TO WHOM IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND PROTECTED FROM DISCLOSURE UNDER LAW*** *** (o) ###-###-#### (c) ###-###-#### ***@***.com www.***.com 8(a), MBE, CBE, DBE Many maintenance solutionspoint of contact*** *** (o) ###-###-#### (c) ###-###-#### ***@***.com www.***.com 8(a), MBE, CBE, DBE Many maintenance solutionspoint of contact-- *** *** (o) ###-###-#### (c) ###-###-#### ***@***.com www.***.com 8(a), MBE, CBE, DBE Many maintenance solutionspoint of contact

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***From: Revdex.com of Metro Washington DCDate: Mon, Nov 27, at 12:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Sat, Nov 25, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Thank you so much for contacting Quiza ManagementThey removed the tree on 11/24/I am truly grateful for you reaching out to themThey finally took action.Kind regards,*** ***

I have two issues with this company First, they charged me $to get condo resale documents I feel this fee is excessive considering other property management companies charge in the range of $50-$for the same thing Second, on at least three occasions they sent me past due notices when in fact they were either sitting on the payment or had posted it to someone else's account The last time this happened I placed a stop payment on the check because they said they hadn't received it when it fact they did have it, but more than likely they had not gone through their mail for several days or either misplaced it Because I was in the process of selling my condo and didn't want anything to hold up the sale and almost three weeks had gone by since the payment was mailed I put a stop pay on the check and did an e-payment on their website They sent me a bill for $because their bank charged them for the stop pay and then they blamed me for not calling to verify whether or not they had received the payment If the payment had been floated for almost three weeks it can be assumed that it had gotten lost in the mail, so why call to see if they received the payment They accepted no responsibility for posting the payment late and as a result I would never recommend them to anyone as a property management company If I found out they were managing a property that I was purchasing I wouldn't buy the property just so I wouldn't have to deal with them In addition, their communication with the HOA was extremely poor Anytime I wanted to get something changed to the outside of my condo I would be sent back and forth between the HOA and Quiza I found the property managers for Laurel Mews Condos to very rude and unresponsive to my requests and now that my condo is sold I pray that I will never have to deal with them again

Please be informed that the Board of Directors sent notices to all owners in the Community for this project. The sign on the lawn was not posted by the Association. The sign was posted by the contractor for the asphalt repair. The post card attached on this response stated the date
and time of the project with towing notice. We also referred the owners to the website for more details. The notices were sent one week prior to the commencement of the project. I, Fauzi U***, the property manager for *** *** *** HOA, Incwas onsite on Wednesday, July 19, around 930AM and confirmed that all of the cars on the cul de sac area were gone except for ** ***'s vehicle. Only cars were left around that area and I personally knocked on the doors of the vehicle owners including ** ***'s door. I was successful in reaching the owner of the three vehicles but did not get a response when I knocked on the door of ** ***. We received a confirmation and approval from the Board to tow the vehicles on that street to proceed with the sealcoating project. I informed ** *** over the phone when he called the same day after he picked up his vehicle from the towing lot

From: [redacted]<[redacted]>Date: Fri, Jul 8, 2016 at 11:56 AMSubject: I'm e-mailing in regard to a complaint that I recently submitted. (Complaint #[redacted]) The issue has been resolved by the company and the necessary repairs have been made. Thank you for your...

assistance.To: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: while the parking spot has been repainted, the other concerns (replacing vandalized signs, illegal parking along fire lanes, lack of communication from management company, etc.) have not been addressed. 
Regards,
[redacted]

Our company is not responsible for any repairs to the community.  We execute our task based on the decision of the Board of Directors for this community.  At this time, the repairs to the trim around the chimney has been completed. On the other hand, the window trim and the door trim is...

the Owner's responsibility and will need to get her own contractor to complete the repairs for her.  The Association will not make the repairs for something the Owner is responsible for.  Thanks!Quiza N[redacted]Quiza Management, LLC

On May 30, 2013, our office sent a letter to the Owner indicating below.  I've also attached a copy of this letter.  As the windows are the Unit Owner's responsibility, damages to their Unit caused by water seeping from their windows is theirs to repair.  Please don't hesitate to contact our office, should you have additional questions or inquiries.  Thanks!May 30, 2013
Eugenia W[redacted]
2314 18th Street, NE
Washington, DC 20018
Re: Leaking Windows | [redacted] TH
Condominium Association
Dear Unit Owner(s):
Thank you for your correspondence regarding
the leaking windows cause by Hurricane Sandy. 
We have looked through your documents, and found this would be a
homeowner responsibility.
According to Section 5. Description and Dimensions of
Units, 5.4
Additional Items Included in Units of the Condominium Declaration of The Bryant
Street Townhomes Condominium:
“Each Unit contains: (i) all nonstructural interior
partition walls (except those portions which contain, comprise, or support part
of the Common Elements) located within the boundaries of the Unit; (ii) the
decorated surfaces of all boundary walls, ceilings and floors, including any
wallpaper, paint, lath, wall­board, plastering, carpeting, floor and wall tiles
and other floor coverings and all other finishing materials; and (iii) all doors and
windows and all immediately visible fixtures, appliances, mechanical,
electrical and intercom systems and equipment, water and sewage pipes located
within the boundaries of the Unit which serve that Unit, heating and
air=conditioning Units installed for the sole and exclusive use of the
Unit, commencing at the point of disconnection from the structural body of the
Building or from utility lines, pipes or systems serving any Unit.”
Also, according to Section
7. Operation
of the Condominium; 7.7, Maintenance and Repair;
7.7.2 By the Unit Owner of the By-Laws
of [redacted] Townhomes Condominium Association:
“Except for the portions of the Unit required to be maintained,
repaired or replaced by the Association, each Unit Owner shall be responsible
for and shall bear the cost of the maintenance and repair of his/her Unit. Each
Unit Owner shall keep the interior of his/her Unit and its equipment and
appurtenances in good order, condition and repair and in a clean and sanitary
condition.”
As windows are the responsibility of the
Owners and the cause of the leak was from a caulking issue, all maintenance
& repairs associated with the cause of the leak will be your responsibility
to fix.  The Association, as a courtesy,
had Property Repair Services caulk the outside of the window to prevent water
from seeping in your unit, but you will have to get the interior repairs done
at your expense.    You may contract
with Property Repair Services to have the repairs done if you so choose, but
please note this repair will be your responsibility.

We tried assisting this Owner, but he is very nasty each time he contacts our office and never really says what his issues are and expect us to guess.  It will take few nasty emails from him calling us thief, liars, and fraudster before he divulge what issues he is having and...

makes it hard to communicate when he doesn't provide us with the specific issue.  Below is the last email he sent to me directly (see attached email as well).  How do propose we respond to this kind of abuse?
[redacted] Hi 
Quiz
A 
I
have no respect for a thief or fraudster. Thats what you are. This has been
going on for 2 years. You have a smart mouth. You are the disease and I am the
cure. Ive never been treated this way in my 42 years on this Earth. You deserve
everything I have said to you. That WORTHLESS FAIZZY is disrespectful. You
tried to defraud me by never fixing my bathroom. I had to move in a hotel and
make a claim on my insurance. You never take responsibility for your rude
emails or when you or that FAIXYB never call back. Ive contacted my insurance
company and a lawyer. They will either fix it then SUE YOU or I will fix it and
SUE YOU AS GOD IS MY WITNESS. YOU ARE A DISGUSTING INDIVIDUAL TAKING ADVANTAGE
OF A DISABLED VETERAN. YOU STARTED THIS AND I WILL FINISH IT. I WILL BE GLAD
WHEN THE BOARD LEAVES THIS MANAGEMENT COMPANY. I live here and know these
people. I cant understand how you are even in business. I am your BOSS. YOU
WORK FOR ME. You need to do as you are told. You better no send any more of
those illegal aliens to my house. IM GOING TO REPORT YOU TO IMMIGRATION. IM NOT
YOU BUDDY FRIEND OR PAL. YOU OWE ME AN APOLOGY. THIS IS BUSINESS AND IF YOU
CANT TAKE THE HEAT GET OUT OF THE KITCHEN. You are an EMBARRASSMENT TO ALL
BUSINESS WOMEN. 
BEST
[redacted]
[redacted]
SENT
FROM [redacted] PHONE
[redacted]
The first time he contacted our office was due to his account being turned over to collections.  His account is in arrears since June 1st, 2015 and he didn't make a payment until this month for $228.85.  Due to non-payment for over 5 months, his account was turned over to the Attorney for collections.  His complaint should be directed through the Attorney and I've provided him that info, which is [redacted],
Attorneys at Law whose office is located at [redacted]
Annapolis, MD [redacted] | ###-###-####.  He refers to our company as a thief and we didn't steal anything.  We are contracted by the Association to manage their community.  Though part of our job is to collect assessments, we don't steal them.  The Owner makes payment on their own and account gets turned over to collections if they don't make any payment in accordance with their governing documents.As for his 2nd complaint regarding his ceiling, the work was completed over a year ago and redone on June 10th, for which he acknowledged that they did a good job.  Attached was the email communication with the Owner regarding this matter.  He has not reported any issue with his ceiling until now.  He needs to request for an assessment of his ceiling if new leak has occurred.  Request needs to be made in writing and directed to his Property Manager, [redacted]Thanks!

Please note that Quiza Management, LLC act as the Agent for the Association and provides information to the Board and executes Board's decision.  Our company does not make any decision for the community.  All issues have to be sent to the Board for action.  At this time, the...

Association had already address this matter or is in the process of doing so.  The Property Manager, Hayat N[redacted] have already been in contact with the Owner.  The tree in question is being assessed and Hayat is getting a proposal to present to the Board for review and approval.  The tree company is looking into this and will report any recommendations and/or will provide a proposal to prune, but note that the Association will not remove a live tree, especially when it is healthy.  Thanks!

We tried assisting this Owner, but he is very nasty each time he contacts our office and never really says what his issues are and expect us to guess.  It will take few nasty emails from him calling us thief, liars, and fraudster before he divulge what issues he is...

having and makes it hard to communicate when he doesn't provide us with the specific issue.  Below is the last email he sent to me directly (see attached email as well).  How do propose we respond to this kind of abuse?
[redacted]
Hi 
Quiz
A 
I
have no respect for a thief or fraudster. Thats what you are. This has been
going on for 2 years. You have a smart mouth. You are the disease and I am the
cure. Ive never been treated this way in my 42 years on this Earth. You deserve
everything I have said to you. That WORTHLESS FAIZZY is disrespectful. You
tried to defraud me by never fixing my bathroom. I had to move in a hotel and
make a claim on my insurance. You never take responsibility for your rude
emails or when you or that FAIXYB never call back. Ive contacted my insurance
company and a lawyer. They will either fix it then SUE YOU or I will fix it and
SUE YOU AS GOD IS MY WITNESS. YOU ARE A DISGUSTING INDIVIDUAL TAKING ADVANTAGE
OF A DISABLED VETERAN. YOU STARTED THIS AND I WILL FINISH IT. I WILL BE GLAD
WHEN THE BOARD LEAVES THIS MANAGEMENT COMPANY. I live here and know these
people. I cant understand how you are even in business. I am your BOSS. YOU
WORK FOR ME. You need to do as you are told. You better no send any more of
those illegal aliens to my house. IM GOING TO REPORT YOU TO IMMIGRATION. IM NOT
YOU BUDDY FRIEND OR PAL. YOU OWE ME AN APOLOGY. THIS IS BUSINESS AND IF YOU
CANT TAKE THE HEAT GET OUT OF THE KITCHEN. You are an EMBARRASSMENT TO ALL
BUSINESS WOMEN. 
BEST
[redacted]
SENT
FROM [redacted] PHONE
[redacted]
The first time he contacted our office was due to his account being turned over to collections.  His account is in arrears since June 1st, 2015 and he didn't make a payment until this month for $228.85.  Due to non-payment for over 5 months, his account was turned over to the Attorney for collections.  His complaint should be directed through the Attorney and I've provided him that info, which is [redacted],
Attorneys at Law whose office is located at [redacted]
Annapolis, MD [redacted] | ###-###-####.  He refers to our company as a thief and we didn't steal anything.  We are contracted by the Association to manage their community.  Though part of our job is to collect assessments, we don't steal them.  The Owner makes payment on their own and account gets turned over to collections if they don't make any payment in accordance with their governing documents.
As for his 2nd complaint regarding his ceiling, the work was completed over a year ago and redone on June 10th, for which he acknowledged that they did a good job.  Attached was the email communication with the Owner regarding this matter.  He has not reported any issue with his ceiling until now.  He needs to request for an assessment of his ceiling if new leak has occurred.  Request needs to be made in writing and directed to his Property Manager, [redacted]
Thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: FACT I SENT AN EMAIL TO FUZZY TO CALL ME HE NEVER RETURNS MY CALLS OR EMAILS I EMAILED HIM YESTERDAY. NOV 18 [redacted].com IS MY EMAIL SHOW ME AN EMAIL WHERE FAIZI HAS EVER CONTACTED ME. YOU DONT HAVE ONE. SHOW ME A CALL WHERE YOU HAVE CALLED ME oOR A VOICE MAIL. IM CONTACTING BRAIAN LIAR. ALL YOU DO IS LIE.MY CEILING IS FALLING APART AND YOU REFUSE TO ANSWER MY EMAILS OR CALL ME.FACT YOU ARE EXTREMELY STUPID FACT YOU WILL BE SUEDFACT YOU ARE A PATHETIC LIAR INDIVIDUAL YFAUZI NEVER RETURNS CALLS OR EMAILS THATS WHY I EMAILED YOU ARE YOU ILLITERATE. CALL ME CALL ME CALL ME OR EMAIL ME TELL FAUZI TO DO HIS JOB HE DOESNT AND YOU DONT.
Regards,
[redacted]

I think it would help the
Owner better if he actually understands where each claim needs to be
made.  We are the Management Agent contracted by the Association to execute
Board's decisions.  Thus, we are the middle person.  All claims for
repairs need to be requested.  He has not made an attempt to contact the
Property Manager, Fauzi U[redacted] on this recent events in order to initiate
someone to look at his issue.  As previously mentioned, the repairs were
completed over a year ago and redone again on June 10th for which he
acknowledged that the contractor did a good job.  This may be a new
occurrence.  At this time, he needs to make a formal request to the Board
of Directors in writing and send to our office, so we may forward to the Board
for directions and action.  Request should be sent to:
[redacted] Condominium
ATTN: Board of Directors
c/o Quiza Management, LLC
[redacted]
Bowie, MD [redacted]
 I am not sure where the Owner is getting his information and threshold
amount before an account is turned over to the Attorney for collections. 
Their governing documents are very clear.  According to Article 14, Operation of the Condominium;
Sections 14.6-14.8 of the By-Laws of the Council of Unit Owners of Westwood
Park Condominium, for Non-payment of Assessments regarding effect of
non-payment of assessments- remedies of the Association, it states the
following:
 
Section
14.6.   Payment of Common Charges: Lien.
(a)       Each Unit Owner shall be obligated to pay, in advance, the common
charges assessed by the Board of Directors against his or her Unit. The amount
levied and assessed against each Unit for common charges shall constitute a
lien against said Unit from the date of assessment until the date of full
payment, provided that the requirements of the Maryland Contract Lien Act have been fulfilled. All assessments and charges levied
against a Unit by the Board of
Directors of the Council of Unit Owners shall also be the personal obligation
of the Unit Owner of such Unit. At the
option of the Board of Directors, the common charges may be payable in
annual, quarterly, monthly or other convenient installments, to the Board of
Directors or to such person or entity who or which the Board of Directors shall
designate.
(b)       No Unit Owner may be exempted from liability for the assessment of
Common Expenses by waiver of the use or enjoyment of any of the Common Elements
or by abandonment of his or her Unit. No Unit Owner shall be liable for the
payment of any part of the Common Expenses assessed against his or her Unit
subsequent to the date of recordation of a conveyance
by him or her in fee of such Unit. Prior to or at the time of such conveyance,
all liens, unpaid charges and
assessments shall be paid in full and discharged. The purchaser of a Unit
shall be jointly and severally liable, in accordance with the Act, with the
selling Unit Owner for all unpaid assessments
against the selling Unit Owner for the selling Unit Owner's proportionate share of the Common Expenses up to
the time of such recordation, without prejudice
to the purchaser's right to recover from the selling Unit Owner amounts paid by
the purchaser therefor; provided,
however, that no purchaser rom a selling Unit Owner other than the Declarant shall be liable for, nor shall the
Unit conveyed be subject to a lien for, any unpaid assessments greater than the amount set forth in
any resale certificate provided by the Association
or its managing agent. The conveyance of a Unit shall not affect any lien established by the Association against such Unit.
Notwithstanding anything contained herein to the contrary, any mortgagee
who comes into possession of a Unit by virtue of foreclosure of a deed of trust
or mortgage or a deed or other conveyance in lieu of foreclosure shall take the
Unit free of any liens or claims for unpaid assessments or charges against such
Unit which accrue prior to the time such mortgagee comes into possession
thereof except for liens or claims for a pro-rata share of such assessments or
charges resulting from a pro-rata reallocation of such assessments or charges
to all Units, including the mortgaged Unit. The sale or transfer of a Unit by virtue of foreclosure of a deed of trust or
mortgage or a deed or other conveyance in lieu of foreclosure shall not relieve such mortgagee, the
purchaser at such sale or transfer, or any subsequent Unit Owner rom liability for any assessments thereafter coming
due, nor rom the lien of such
subsequent assessments, which lien, if any, shall have the same effect and may
be enforced in the same manner as
provided herein. Notwithstanding anything herein to the contrary, the lien of the Association against any
Unit shall be subordinate to the First Mortgage (as defined in Article 6, Section 6.5 hereof) against such Unit, unless
otherwise provided by law. Any
assessment of the Association shall also be subordinate to any mortgage against
a Unit guaranteed by the VA.
(c)          All taxes, assessments, and charges which may
become liens prior to any First Mortgage shall relate only to the individual
unit and not to the Condominium as a whole.
(d)       No amendment to this Section shall affect the
rights of the holder of any such mortgage (or the indebtedness secured thereby)
recorded prior to recordation of such amendment unless the holder thereof (or the indebtedness secured thereby) shall join
in the execution of such amendment.
Section 14.7. Collection of Assessments. The Board of Directors shall take prompt action to collect any
charges due from any Unit Owner which remains unpaid for more than thirty (30)
days from the due date for payment thereof. The Board of Directors shall notify
any Eligible Mortgage Holder who holds a mortgage upon a Unit to which there
exists a delinquency in the payment of charges, which delinquency has existed
for sixty (60) days or more. Upon default in the payment of any one or more
installments of any assessment levied pursuant to the Declaration and/or these
Bylaws and upon notice as required by law, the entire balance of said annual
assessment may be accelerated at the option of the Board of Directors and be
declared due and payable, in full, together with interest thereon at the
maximum rate permitted by law at the time the assessment became due.
Section 14.8.   Default in Payment of
Common Charges.
(a)          The lien for unpaid
assessments may be enforced and foreclosed in such manner as may from time to
time be provided in the Act and the Maryland Contract Lien Act. Any assessment,
until paid, may at the election of the Board of Directors bear interest up to
the maximum rate permitted by law at the time the assessment became due. In
addition, the Board of Directors may impose late charges and/or the costs of
collection (including reasonable attorneys' fees), if any, with respect to any
assessment which has not been fully paid when due. Such late charges and other
costs shall not exceed the permissible amounts provided for in the Act, and
shall otherwise comply therewith. All such interest, late charges and other
costs shall constitute a lien upon the Unit which is appurtenant to such Unit
until fully paid as provided in Article 5, Section 5.6, above.
(b)       In any action brought by the Association to
foreclose a lien against a Unit which is appurtenant to such Unit because of
unpaid charges, the Unit Owner shall be required to pay a reasonable rental for
the use of his or her Unit, and the plaintiff in such foreclosure action shall
be entitled to the appointment of a receiver to collect the same, such rent to
accrue from the date that the foreclosure decree becomes final until the
plaintiff in such foreclosure action regains possession rom the Unit Owner.
(c)          No suit or other
proceeding may be brought by the Association to foreclose the lien for any
assessments levied pursuant to the Declaration or these Bylaws except after ten
(10) days written notice to the holder of the First Mortgage which is a lien on
the Unit that is the subject matter of the proceeding. In the event the VA
guarantees any mortgage against a Unit, the Association shall notify the VA in
writing prior to instituting any action or proceeding to foreclose the lien for
any assessments or charges levied by the Association against such Unit.
Thus, we do not make up anything.  When account is turned over to
collections, we no longer handle their account and we cannot discuss their
account here in our office.  So we are
not able to assist him until his account is current and paid in full.  As
previously mentioned, the Owner will need to contact the Attorney's office,
which is Michael S. Neall & Associates, P.C., Attorneys at Law whose
office is located at 147 Old Solomons Island Road, Ste 400, Annapolis, MD 21401
| ###-###-####.  The longer he prolongs contacting their office to make
the necessary arrangements, his account may be subject to additional Attorney's
fees and collections costs.  I strongly
suggest that he contact their office to settle his debt.
Please be advised, that all contractors hired by the Association are working
for the Association and not for Quiza Management, LLC.  Calling me a liar
or our office and staff names will not resolve his issues.  I’ve provided him the avenue as to what
process he needs to follow.  It is up to
him to keep playing his games.  Again,
all complaints shall be directed to the Board of Directors since he seems to be
having a problem informing the Property Manager, Fauzi U[redacted] of his issues or
contacting the Attorney's office regarding his account.  Once we receive
his clear issues and request, they will be forwarded to the Board of Directors
for action and decision.  Thanks!
Quiza N[redacted], CMCA, AMS, GRI
Broker/Property Manager
QUIZA MANAGEMENT, LLC
[redacted] | Bowie, MD [redacted]
Office ###-###-#### | Fax ###-###-####
E-Mail: [redacted]@quizamanagement.com
Web: www.quizamanagement.com
 
THIS
MESSAGE IS INTENDED ONLY FOR THE USE OF THE PARTY TO WHOM IT IS ADDRESSED AND
MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND PROTECTED FROM
DISCLOSURE UNDER LAW.

we gave the work order to the tree removal company, and they were on the property twice in November they removed trees on the wood line across from the property and they finally removed the tree in question on [redacted] in the middle of last week, emailing [redacted] a picture of the tree that was removed next to her propertythanksHayat N[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
FACT I SENT AN EMAIL TO FUZZY TO CALL ME HE NEVER RETURNS MY CALLS OR EMAILS I EMAILED HIM YESTERDAY. NOV 18 [redacted].com IS MY EMAIL SHOW ME AN EMAIL WHERE FAIZI HAS EVER CONTACTED ME. YOU DONT HAVE ONE. SHOW ME A CALL WHERE YOU HAVE CALLED ME oOR A VOICE MAIL. IM CONTACTING BRAIAN LIAR. ALL YOU DO IS LIE.
MY CEILING IS FALLING APART AND YOU REFUSE TO ANSWER MY EMAILS OR CALL ME.
FACT YOU ARE EXTREMELY STUPID 
FACT YOU WILL BE SUED
FACT YOU ARE A PATHETIC LIAR INDIVIDUAL 
YFAUZI NEVER RETURNS CALLS OR EMAILS THATS WHY I EMAILED YOU ARE YOU ILLITERATE. 
CALL ME CALL ME CALL ME OR EMAIL ME TELL FAUZI TO DO HIS JOB HE DOESNT AND YOU DONT.
Regards,
[redacted]