Dear Mr. [redacted]: Again, I sincerely apologize for the frustration and inconvenience you have experienced. We have resolved the issue. Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution here. We are responding in writing with further resolution addressing your concerns at the address we have on file. We appreciate your patronage. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Complaint: [redacted]I am rejecting this response because:until i'm sure that I won't be charged for the month of january or have this go on my credit report then and only then will I be satisfied,i'm not out to bad mouth this company if they resolve this as mentioned, my policy was canceled in december of 2015 and (again) in january of 2016 because no one canceled it when I asked them to cancel in december.Sincerely,[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have addressed the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Valued Member:
I apologize for the confusion and frustration you have experienced. An official grievance has been opened on your behalf and my team is currently reviewing your file to uncover the root cause. Rest assured we will continue to work diligently with you to resolve this matter....
However, because Ambetter from Coordinated Care is dedicated to protecting your personal health information I am unable to go into specifics about your case here. We will reach out to you via the contact information we have on file and provide you with an update on our investigation within a week.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean R. S[redacted]
Director, Operations
[redacted]
Tacoma, WA 98402
Dear Valued Member:
I appreciate you taking my call last week and allowing me the opportunity to better understand your concerns I sincerely appreciated our candid conversation concerning your experience and thank you for your feedback. You have my direct number and email. Please contact me if you should ever have any additional feedback or comments. Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics concerning our conversation.
Thank you for bringing these issues to our attention, we appreciate your patronage.
Respectfully,
Dean S[redacted]
Senior Director, Operations
[redacted]
Dear Valued Member,I sincerely apologize for the confusion and frustration you have experienced in attempting to settle this claim issue. My team has been reviewing this incident and we are confident we have corrected the issue. We will be reprocessing the claim to adjudicate...
correctly.One of my team members will be contacting you next week after the claim has adjudicated to ensure you are properly informed of the situation and to answer any additional questions you may have.We appreciate your patronage and thank you for bringing this situation to our attention.Respectfully,Dean * S[redacted]Director, Operations[redacted] Tacoma, WA 98402[redacted]@coordinatedcarehealth.com | CoordinatedCareHealth.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: "I am confident the issues have been resolved." We'll that's the 14th time we've heard that. They managed to pay 2 out of the 3 bills they are responsible to pay for. I have emailed them copies of the bills. The medical provider still owed called them directly on July 14th. This shouldn't be difficult. EVERYONE agrees they need to be paid by Ambetter and not by us, including Ambetter. If the Director of Operations (not sure of what operations) can't fix it, communication is broken. And what ever happened with my grievance complaints I filed with Ambetter. They call us valued customers, boy is their value system low. All they value is that you keep sending them money.Sincerely,[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention.
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issue. My team has reviewed your information and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, we do show your issue was resolved on 2/4/2016. Please call our customer service at [redacted] if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted]Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Again, I sincerely apologize for the frustration and inconvenience you have experienced during our review of this situation. We have resolved the issue and you have received your My Health Pays reward card. The response in the mailed resolution letter you received came from myself, and I am more than happy to speak with you and explain why a refund or credit of premium will not be issued. Please call our customer service at 1-877-687-1197 and ask to speak with myself. If I am unavailable please let the customer service representative know and I will return your call. We are responding in writing with resolution addressing your concerns at the address we have on file
We appreciate your patronage.
Respectfully,
Dean S[redacted]
Senior Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.We appreciate your patronage and thank you for bringing these issues to our attention.Respectfully,Dean S[redacted]Director, Operations[redacted]
Subject: Re: Revdex.com COMPLAINT #[redacted] VS AMBETTER FROM COORDINATED CAREYes, those issues were resolved, eventually, after about one month and multiple calls.I've since switched insurance companies due to their completely inept customer service and incompetent claims processing...
I apologize for the delay and inconvenience you have experienced in attempt to settle this matter. My team has reviewed your files and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health information so...
I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file.
Thank you for bringing this situation to our attention.
Respectfully,
Dean R. S[redacted]
Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. The company is making things clear now. It is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, [redacted]
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing these issues to our attention.
Respectfully,
Dean S[redacted]
Senior Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issue. My team has reviewed your information and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, we do show your issue was resolved on 1/27/2017. Please call our customer service at 1-877-687-1197 if you have any questions. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Mr. [redacted]: Again, I sincerely apologize for the frustration and inconvenience you have experienced. We have resolved the issue. Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution here. We are responding in writing with further resolution addressing your concerns at the address we have on file. We appreciate your patronage. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Complaint: [redacted]I am rejecting this response because:until i'm sure that I won't be charged for the month of january or have this go on my credit report then and only then will I be satisfied,i'm not out to bad mouth this company if they resolve this as mentioned, my policy was canceled in december of 2015 and (again) in january of 2016 because no one canceled it when I asked them to cancel in december.Sincerely,[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have addressed the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Valued Member:
I apologize for the confusion and frustration you have experienced. An official grievance has been opened on your behalf and my team is currently reviewing your file to uncover the root cause. Rest assured we will continue to work diligently with you to resolve this matter....
However, because Ambetter from Coordinated Care is dedicated to protecting your personal health information I am unable to go into specifics about your case here. We will reach out to you via the contact information we have on file and provide you with an update on our investigation within a week.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean R. S[redacted]
Director, Operations
[redacted]
Tacoma, WA 98402
Dear Valued Member:
I appreciate you taking my call last week and allowing me the opportunity to better understand your concerns I sincerely appreciated our candid conversation concerning your experience and thank you for your feedback. You have my direct number and email. Please contact me if you should ever have any additional feedback or comments. Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics concerning our conversation.
Thank you for bringing these issues to our attention, we appreciate your patronage.
Respectfully,
Dean S[redacted]
Senior Director, Operations
[redacted]
Dear Valued Member,I sincerely apologize for the confusion and frustration you have experienced in attempting to settle this claim issue. My team has been reviewing this incident and we are confident we have corrected the issue. We will be reprocessing the claim to adjudicate...
correctly.One of my team members will be contacting you next week after the claim has adjudicated to ensure you are properly informed of the situation and to answer any additional questions you may have.We appreciate your patronage and thank you for bringing this situation to our attention.Respectfully,Dean * S[redacted]Director, Operations[redacted] Tacoma, WA 98402[redacted]@coordinatedcarehealth.com | CoordinatedCareHealth.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: "I am confident the issues have been resolved." We'll that's the 14th time we've heard that. They managed to pay 2 out of the 3 bills they are responsible to pay for. I have emailed them copies of the bills. The medical provider still owed called them directly on July 14th. This shouldn't be difficult. EVERYONE agrees they need to be paid by Ambetter and not by us, including Ambetter. If the Director of Operations (not sure of what operations) can't fix it, communication is broken. And what ever happened with my grievance complaints I filed with Ambetter. They call us valued customers, boy is their value system low. All they value is that you keep sending them money.Sincerely,[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention.
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issue. My team has reviewed your information and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, we do show your issue was resolved on 2/4/2016. Please call our customer service at [redacted] if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted]Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
Dear Valued Member:
Again, I sincerely apologize for the frustration and inconvenience you have experienced during our review of this situation. We have resolved the issue and you have received your My Health Pays reward card. The response in the mailed resolution letter you received came from myself, and I am more than happy to speak with you and explain why a refund or credit of premium will not be issued. Please call our customer service at 1-877-687-1197 and ask to speak with myself. If I am unavailable please let the customer service representative know and I will return your call. We are responding in writing with resolution addressing your concerns at the address we have on file
We appreciate your patronage.
Respectfully,
Dean S[redacted]
Senior Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.We appreciate your patronage and thank you for bringing these issues to our attention.Respectfully,Dean S[redacted]Director, Operations[redacted]
Subject: Re: Revdex.com COMPLAINT #[redacted] VS AMBETTER FROM COORDINATED CAREYes, those issues were resolved, eventually, after about one month and multiple calls.I've since switched insurance companies due to their completely inept customer service and incompetent claims processing...
procedures.[redacted]
Dear Mr. [redacted]:
I apologize for the delay and inconvenience you have experienced in attempt to settle this matter. My team has reviewed your files and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health information so...
I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file.
Thank you for bringing this situation to our attention.
Respectfully,
Dean R. S[redacted]
Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. The company is making things clear now. It is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, [redacted]
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing these issues to our attention.
Respectfully,
Dean S[redacted]
Senior Director, Operations
1145 Broadway
Suite 300
Tacoma, WA 98402
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issue. My team has reviewed your information and I am confident we have corrected the issue. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, we do show your issue was resolved on 1/27/2017. Please call our customer service at 1-877-687-1197 if you have any questions. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402