R & R Calendar, Inc.

RESPONSE/REBUTTALThe message states that "we have been doing this for years" ..if this statement is to imply business..then when got there it was no service According to the message, either the store employee was not properly trained regarding the process and/or the person seeking the service was not properly communicated regarding the process Either way, the diagnostic fee would AT A MINIMUM/AT LEAST be in line with the business identity AND the argument is that it was NOT. Therefore, the "diagnostic fee" of $is not ideal nor warranted It is of apologies that when service of years arrived that it did not match business/corporation It could be that during these years there have been numerous situations regarding $diagnostic fee that did not complement better business Sorry for that outcome RESPONSE/REBUTTALThe message states that "we have been doing this for years" ..if this statement is to imply business..then when got there it was no service. According to the message, either the store employee was not properly trained regarding the process and/or the person seeking the service was not properly communicated regarding the process. Either way, the diagnostic fee would AT A MINIMUM/AT LEAST be in line with the business identity AND the argument is that it was NOT. Therefore, the "diagnostic fee" of $is not ideal nor warranted It is of apologies that when service of years arrived that it did not match business/corporation. It could be that during these years there have been numerous situations regarding $diagnostic fee that did not complement better business. Sorry for that outcome

Our signage in the store and our folks that take in our repairs explain our process and this appears to be an example of someone not clear on our process We have been doing this for years When you leave an item with us for repair, we take a diagnostic fee Much like a car
diagnostic fee It is a fee that is paid whether the repair is done or not It is a fee that covers the techs time to take it apart, confirm problem, find out what exact parts are failing, part number and then research to find the part if the part is even available This particular customer asked for a refund of the diagnostic fee It is not our policy to refund the diagnostic fee especially when they sign on the original receipt when dropped off that they understand what the diagnostic fee is for We apologize that their particular item's parts were not available to be repaired but we still did what we offered to do We determined what was wrong and why and then attempted to purchase parts on their behalf to fix This time parts were not available for the repair Sorry for that outcome

RESPONSE/REBUTTALThe message states that "we have been doing this for 17 years" ..if this statement is to imply business..then when 17 got there it was no service.  According to the message, either the store employee was not properly trained regarding the process and/or the person seeking the service was not properly communicated regarding the process.  Either way, the diagnostic fee would AT A MINIMUM/AT LEAST be in line with the business identity AND the argument is that it was NOT. Therefore, the "diagnostic fee" of $35 is not ideal nor warranted.  It is of apologies that when service of 17 years arrived that it did not match business/corporation.  It could be that during these 17 years there have been numerous situations regarding $35 diagnostic fee that did not complement better business.  Sorry for that outcome.  
RESPONSE/REBUTTAL
The message states that "we have been doing this for 17 years" ..if this statement is to imply business..then when 17 got there it was no service.  According to the message, either the store employee was not properly trained regarding the process and/or the person seeking the service was not properly communicated regarding the process.  Either way, the diagnostic fee would AT A MINIMUM/AT LEAST be in line with the business identity AND the argument is that it was NOT. 
Therefore, the "diagnostic fee" of $35 is not ideal nor warranted.  
It is of apologies that when service of 17 years arrived that it did not match business/corporation.  It could be that during these 17 years there have been numerous situations regarding $35 diagnostic fee that did not complement better business.  Sorry for that outcome.