We were contacted by [redacted] near the end of April to help find [redacted] and her family a furnished short term rental while her home was being repaired due to fire damageThe rental home she selected is located on [redacted] in [redacted] , right next door to our office and less than feet from her damaged home [redacted] was thrilled to find a home so quicklyOur team was able to move her in in less than hoursFrom what it sounded like, she was very happy to get out of a hotel and into a home that was not only bigger and furnished, but a place that accepted all of her pets (around dogs and a few cats)Landlords in [redacted] rarely accept more than pets, but we decided to bend the rules because we knew she wanted her pets close with her throughout her stayA few days after she moved into our home, we started receiving complaints from her that things in the home needed to be repairedWe quickly got over to the house to fix the problems and she was incredibly gratefulWe always gave her notice that we'd be arriving at the houseShe never complained.Unbeknownst to us [redacted] was not at all happy with our work even though she mentioned how great it was to work with our staff who is known for being quickly responsive to all house complaintsAfter a few weeks of staying in the home, [redacted] decided to vent her frustrations on our Yelp business page lamenting over how things in the house were not up to HER standards (too small of a bathtub, uncomfortable beds, pets being distraught over being in a smaller home, etc)Playing the victim is what [redacted] has shown usIn that Yelp review she also personally called out one of our employees on her lack of "friendliness" towards [redacted] (apparently when someone doesn't smile at [redacted] she takes that very personally)The owner of Reilly Painting and Contracting, Mike R***, called [redacted] and told her to take down the Yelp reviewWe also had to contact [redacted] to report that [redacted] was behaving inappropriately towards our staffBecause [redacted] felt like she was being "attacked" over her Yelp actions, she and her family decided to vacate the premisesThey simply packed up and left, leaving belongings behind and NOT cleaning up after themselvesPlease refer to the attached photos showing how she left the homeThe smell of her pets was so bad that many of our cleaning staff had to exit the propertyWe needed to use a good chunk of her security deposit to clean up the pet smell and feces left in the backyard as well as replace the furniture that her dogs damaged and remove belongings that she left behindFurthermore, her utility usage was over the allocated amount, and her lease states that she must reimburse our company for any over usageThat amount also has to come out of her security depositSince her abrupt departure from our rental home, we have been repeatedly harassed online by [redacted] on our Facebook and Yelp business pagesIn our opinion, [redacted] is simply venting her frustrations for not being catered toPlease find a few attached photos showing how the family left the homeWe are happy to provide more photos and evidence upon request
Timeline for the [redacted] Project January 12, May 5, Mike R [redacted] and Brook R [redacted] gave Mr [redacted] an estimate for interior and exterior projectsHe approved the work and signed estimate sheet approving workBrook R [redacted] even showed the ***'s a show house they had been working on, to show how good our work wasThey were very impressed and eager to start the work Customer did not want to proceed with the work due to a death in the family November 21, R [redacted] Painting received a voicemail from Mr [redacted] that they would like to proceed with the work November 28, Work was assigned to Eric G***, who is R [redacted] Painting's best painterEric started the exterior work on Monday November 28, November 29, Eric's crew continued the exterior workMr [redacted] was satisfied with the work so farMrs [redacted] was not happy that we were not doing a more detailed and high end tuck-pointing job, even though the original work was for basic tuck-pointingDavid S [redacted] and Eric G [redacted] met with Mr [redacted] to explain the tuck-pointing work, and explained that if they wanted a more high end job, it would cost extraMr [redacted] understood and said that was fineHe requested a quote for a more high end tuck-pointing job which David S [redacted] gave himAt the end of the day, the Mrs [redacted] asked for Brook R [redacted] to take over the project December 9, Mrs [redacted] called and wanted to continue the work, but did not want Eric G [redacted] to do it, and requested Brook R [redacted] to be the foremanMike R***, David S [redacted] and Brook R [redacted] met with Mrand Mrs [redacted] to explain the balance of the work left to doMrs [redacted] was un-happy that the original quote did not include a more high-end tuck-pointing job, even though on November 29th, Mr [redacted] said it was fine with him R [redacted] Painting could not complete the exterior work because since Mrs [redacted] stopped the work, the weather was too cold to do any exterior workIf the Customer had not stopped the work on November 29th, the exterior work would have been completed December 12, Brook R [redacted] and his crew began the interior portion of the work, starting on the Master Bedroom painting, and prep work on the 2nd BedroomMr [redacted] asked what time the work would be complete for the dayBrook asked if there was a time that was good for him, and he said 5pmBrook said that was fine, but told him that the Master Bedroom and 2nd Bedroom work would not be completedBrook did a walkthrough with Mr [redacted] and pointed out the areas that were still left to do (specifically certain areas on the walls still needed to be prepped, a final coat of paint needed to be applied on the Master Bedroom, and a section of the Master Bedroom carpet needed to be removed and floors needed to be washed) Brook asked if he should call Mrs [redacted] as well to explain what was left to do in the Master BedroomMr [redacted] said that wasn't necessaryBrook's crew left for the day and said they will be back at 8am the next day to resume the workMr [redacted] was very satisfied with the work Another incident that happened that day was confusion on the hardwood floor re-finishingThe ***'s were under the impression that refinishing the hardwood floors in the two 2nd floor Bedrooms were included in the original quoteBrook and Mike R [redacted] explained to Mr [redacted] that only removing carpet in the Master Bedroom and washing it were included in the original workMike R [redacted] explained to Mr [redacted] that once we could see the condition of the Master Bedroom floors, than we will be able to determine the cost to re-finish those floorsBrook R [redacted] had Mr [redacted] sign an updated contract stating this as well as other items they wanted to remove from the original contractMr [redacted] understood and agreed That night, Mrs [redacted] left a voicemail at R [redacted] Painting complaining about why the Master Bedroom and 2nd Bedroom painting were not completeShe also complained about why the hardwood floor re-finishing was not included in the original work December 13, Brook's crew arrived in the morning to complete the Master Bedroom and start the 2nd Bedroom paintingMr [redacted] said that there was a big problemMrand Mrs [redacted] asked why the Master Bedroom work was not completeBrook was completely dumbfounded by this question, since he explained and SHOWED Mr [redacted] what work was still left to doSince he wanted us out at 5pm the day before, Brook explained that the Master Bedroom would NOT be completeMrand Mrs [redacted] also pointed out "damages" to the Master Bedroom walls and furnitureBrook explained to them that those areas on the wall were not damages, but items that were STILL LEFT TO COMPLETE! Mrs [redacted] pointed out a tiny speck of paint on a bedside table and claimed that we ruined this table as well as another table that had a tiny gash in the wood workBrook apologized for the speck of paint on the table but did not recall any of his crew ruining the 2nd tableMrs [redacted] then brought up the hardwood floors, asking why they weren't included in the original workBrook explained that we could not determine a cost to re-finish those floors until we removed the carpet and furnitureShe stated that we should've known what the floors looked likeHOW ARE WE SUPPOSED TO KNOW THE CONDITION OF THE FLOORS IF IT IS COVERED WITH CARPET AND FURNITUREThe Customer then fired R [redacted] Painting The constant theme in this project is Mrs***All of the work (from Eric's exterior work to Brook's interior work) was going smoothly with Mr***, but once his wife stepped in and started questioning everything is when things turned southMrs [redacted] emailed Brook for an updated bill, asking how much of their $deposit was leftAfter reviewing the hours, contract and materials, the ***'s actually owe R [redacted] Painting & Contracting $
Business responded to complaint See attached.Business response also copied and pasted below by Revdex.com staff 12/17/15.December 17, I am writing I n response to complaint I D # [redacted] filed by [redacted] ***The job in question involved interior painting, an extensive kitchen remodel and various items and upgrades related to a complete remodel of that sizeAccording to the customer's complaint, which was sent to us on December 10, 2015, there is paint chipping in her kitchen ceiling, the kitchen floor vent we installed is "hazardous," and there is an issue with the soffits that are "askew." Firstly, the paint issue in the kitchen is not from painting that we completed for the customerNeither the application method, nor the quality of the paint products used caused peeling or bubblingAn expert representative for [redacted] , whose products we used for this project, went to the customer's house to inspect the areas in personHis findings were that "This was not a product failure and simply a case of a couple paint "pops" that we experience from time to time when repainting older ceilings in the areaSimply put, when paint dries to a surface, it will pinch or grab onto the surfaceWhen the surface being painted is marginal, older or broken down in any way paint "pops" commonly occurThis is a simple fix of scraping the loose paint, lightly sanding the surface, mudding or plastering small areas, priming and repaintingTo fix the ceiling would be a quick fix and maybe 1-hours of work." (*Please see attached letter from [redacted] stating their findings, Customer's name redacted for privacy)David S***, our Senior Supervisor who oversaw the project, sent the customer an email dated October 21, 2015, explaining that the aforementioned soffit work was completed as agreedThere is no further work required on itAlso, he said that he would change out the vent cover with a lower surface cover, again, even though the customer had previously signed her approval on the vent cover that we had installed, which she now claims is "hazardous"And most importantly, he said that our guys would be touching up the paint issues on the ceiling; a professional courtesy and not a requirementHe went further, writing, "Let me know what day next week they can come to take care of these items for you." The customer's response to our offer was to file a complaint with the Revdex.comPage l of The customer states in her complaint that she has been "stone walled" and "beated down by this contractor." Onthe contrary, David S [redacted] was in contact with the customer nearly every day during this projectOnce it wascompleted, her phone calls and emails were answered promptly Not only did we address the items that the customer brought to our attention, we offered in good faith to fix the paint issue, though it occurred through nofault of our own We accepted a gracious letter of thanks from the customer upon the job's completion, she evenbought our crew lunch a couple of times for all of their hard work That hardly sounds like a customer who has been "stone walled" and "beaten down" by this contractor.It should also be stated that the customer was extremely challenging to work with at times Severalsubcontractors, an interior decorator and certain representatives from local businesses refused to work with herdirectly throughout this process and refuse to work with her again We have been responsive to the customer viaphone and email; her claims that we have ignored her or left her complaints unanswered are simply not true Wewill not issue a refund for the work that we've done, as the customer has requested We have offered, in goodfaith, to remedy the paint situation and once again replace the vent that was previously signed off on That is the extent of what we can do The Revdex.com is in possession of all the correspondence we have provided thatcorroborates what I've set forth here If you have further questions, please let me know.SincerelyKathleen M***Customer Relations
Reference: Revdex.com Claim # [redacted] We are seeking an equitable settlement for misunderstandings, unmet expectations, and damages arising from the contract we signed with Reilly Painting and Contracting (RPC) on November 28, Direct communication with RPC concerning these matters was unsuccessfulOn December 23, 2016, we filed a formal complaint with the Revdex.comWe supported our claim with written documentation and photos We met with Mike R [redacted] at our home and gave him a list of projectsOne of those projects was tuckpointingWe asked that the old mortar be ground out and that the new mortar match the original in both color and textureThat’s not what RPC didWhen we questioned the workmanship, RPC said that we contracted for “basic” tuckpointingOur contract did not specify “basic” tuckpointingTherefore, the results were unacceptable The garage also needed painting, corner end caps, and light carpentryThe painting was startedIt was not completedAll exterior work was put on hold due to winter weather and issues with workmanship Another project on the contract was floor refinishingRPC deleted floor refinishing from our contract because one of the rooms was carpeted and they found staples underneath itThe contract did not state that floor refinishing was conditionalWhen this item was deleted from our contract, we expected a price adjustmentNeedless to say, we didn’t get one When painting the interior, RPC workmen got paint on furniture and other surfacesThere were also holes in the wall that weren’t there beforeIf our contract with RPC had stated that they were under no obligation to protect our property and its contents from damage, we would not have hired them Our position is that we did not sign an open-ended contract with RPC that allowed the contractor to change the terms of the contract and scope of the work as we went along Despite these challenges, we still believe an equitable settlement can be achievedWe originally requested a refund of $2,RPC is insisting on keeping our $5,deposit and billing us an additional $1, For the sake of compromise, we are willing to accept a refund of $2,for work that was prepaid but not completed and for damages that resulted from the work they did performIf our offer is still unacceptable, please consider this correspondence your notification to escalate our complaint to Revdex.com mediation and arbitrationWe look forward to hearing from you regarding our next steps Respectfully, [redacted] ***
To Revdex.com, IncThe bill that we sent to the ***'s is an accurate amount of how much time we spent and the amount of work that was completed doing this project Sincerely, Reilly Painting & Contracting
Business responded to rejection See attached.Business response also copied and pasted below by Revdex.com staff 1/6/16.January 6, I am writing our final response to complaint ID [redacted] , filed by [redacted] ***In this case, the customer's husband, [redacted] ***, was unhappy with the contract amounts that his wife, [redacted] , had signed off onIt was [redacted] who contracted with us for the work in questionIt was [redacted] who signed the contracts and the pay plan agreement for the workBoth documents clearly stated the charges for the work and the extra work that we had agreed upon [redacted] was in constant contact with our foreman for the duration of this jobIf she had a question or issue with the contract amounts, she had every opportunity to make that known to usShe did not, and subsequently signed the contractsIf she had a question or issue with the quality of the work done, she had every opportunity to make that known to usShe did notWe have provided the Revdex.com with copies of all email communication between Reilly Painting & Contracting that support our positionIf what [redacted] has set forth in his complaint, that the quality of the work "was very poor and did not justify the exorbitant amount estimated and signed for," was an issue during the job or soon after, it should have been brought to our attention by our customer, [redacted] It was notBoth [redacted] and her adult daughter [redacted] , who were actively involved in hiring us and following the work on the contract, expressed satisfaction with the job and have been making monthly payments per our pay plan agreement with themI think this speaks for itselfWe had no dealings with [redacted] on this job, prior to his filing a complaint with the Revdex.comPlease note that the job was basically finished in mid July, except for a touch up that was done in the 1st week of August [redacted] contacted our office on September 14thmonths later! In summary, we would like this complaint withdrawnIn addition, we do not expect our rating to drop for an invalid complaint hinging on what appears to be a case of buyer's remorseRegards, Kathleen M [redacted] Customer Relations Reilly Painting & Contracting
Dear [redacted] , I am writing in final response to complaint # [redacted] , filed by [redacted] *** Our response to this complaint has been comprehensive and well-documentedWe have stated time and again, with documentation, our position in regard to this complaintWe have offered, in good faith, to remedy the paint situation and once again, replace the vent that she had previously approvedThe Revdex.com is in possession of all the correspondence we have provided that corroborates what I’ve set forth in response to this complaintAll relevant emails, warranty lists and related documents referenced in support of our position, have been included in the aforementioned correspondence The customer has been unwilling, from the very start of this process, to accept our offers to address her complaintsIf the customer was truly in search of a workable, fair solution, she would have accepted our offerIt should be noted that our offer to remedy these issues for her were made immediately after she brought them to our attention, prior to her filing this complaintWe immediately offered to take care of these issues for herRather than accept our offer, she chose to simply ignore our subsequent communication and escalate this complaint apropos of nothingThis is not surprising to us; it’s indicative of our experience in working with this customer In summary, the customer has not been accommodating of our immediate and repeated offers to remedy issues brought forth in her complaintOur position remains the sameWe will not issue a refund for the work done, as requested by the customerThere is simply nothing else we can do beyond what we have already offeredShe is a difficult customer who is wasting valuable Revdex.com time on this claim and I trust it will not affect our excellent customer satisfaction recordThanks for your time in trying to resolve this issue Regards, Kathleen M*** Customer Relations Reilly Painting & Contracting Kathleen M [redacted]
To whom it may concern,We worked for [redacted] one time, in January of 2012.Work involved repairing siding on the house The cost was $625, and not the $she claimsWork was completed in April, 2012, as we waited for better weather.Invoices was sent on several occasions Phone calls made from our office to collect the balance Finally in September of 2012, [redacted] dropped off two postdated checks to our office to avoid small claims court appearance We can provide copies of those post dated checks, as well as numerous invoices.I have NEVER talked with [redacted] All correspondence was with our office manager, Karen H [redacted] , and senior roof foreman, Bob L***.Please let me know if there is any information needed to respond to this complaint.Thank you,Mike R***
We were contacted by [redacted] near the end of April to help find [redacted] and her family a furnished short term rental while her home was being repaired due to fire damageThe rental home she selected is located on [redacted] in [redacted] , right next door to our office and less than feet from her damaged home [redacted] was thrilled to find a home so quicklyOur team was able to move her in in less than hoursFrom what it sounded like, she was very happy to get out of a hotel and into a home that was not only bigger and furnished, but a place that accepted all of her pets (around dogs and a few cats)Landlords in [redacted] rarely accept more than pets, but we decided to bend the rules because we knew she wanted her pets close with her throughout her stayA few days after she moved into our home, we started receiving complaints from her that things in the home needed to be repairedWe quickly got over to the house to fix the problems and she was incredibly gratefulWe always gave her notice that we'd be arriving at the houseShe never complained.Unbeknownst to us [redacted] was not at all happy with our work even though she mentioned how great it was to work with our staff who is known for being quickly responsive to all house complaintsAfter a few weeks of staying in the home, [redacted] decided to vent her frustrations on our Yelp business page lamenting over how things in the house were not up to HER standards (too small of a bathtub, uncomfortable beds, pets being distraught over being in a smaller home, etc)Playing the victim is what [redacted] has shown usIn that Yelp review she also personally called out one of our employees on her lack of "friendliness" towards [redacted] (apparently when someone doesn't smile at [redacted] she takes that very personally)The owner of Reilly Painting and Contracting, Mike R***, called [redacted] and told her to take down the Yelp reviewWe also had to contact [redacted] to report that [redacted] was behaving inappropriately towards our staffBecause [redacted] felt like she was being "attacked" over her Yelp actions, she and her family decided to vacate the premisesThey simply packed up and left, leaving belongings behind and NOT cleaning up after themselvesPlease refer to the attached photos showing how she left the homeThe smell of her pets was so bad that many of our cleaning staff had to exit the propertyWe needed to use a good chunk of her security deposit to clean up the pet smell and feces left in the backyard as well as replace the furniture that her dogs damaged and remove belongings that she left behindFurthermore, her utility usage was over the allocated amount, and her lease states that she must reimburse our company for any over usageThat amount also has to come out of her security depositSince her abrupt departure from our rental home, we have been repeatedly harassed online by [redacted] on our Facebook and Yelp business pagesIn our opinion, [redacted] is simply venting her frustrations for not being catered toPlease find a few attached photos showing how the family left the homeWe are happy to provide more photos and evidence upon request
Timeline for the [redacted] Project January 12, May 5, Mike R [redacted] and Brook R [redacted] gave Mr [redacted] an estimate for interior and exterior projectsHe approved the work and signed estimate sheet approving workBrook R [redacted] even showed the ***'s a show house they had been working on, to show how good our work wasThey were very impressed and eager to start the work Customer did not want to proceed with the work due to a death in the family November 21, R [redacted] Painting received a voicemail from Mr [redacted] that they would like to proceed with the work November 28, Work was assigned to Eric G***, who is R [redacted] Painting's best painterEric started the exterior work on Monday November 28, November 29, Eric's crew continued the exterior workMr [redacted] was satisfied with the work so farMrs [redacted] was not happy that we were not doing a more detailed and high end tuck-pointing job, even though the original work was for basic tuck-pointingDavid S [redacted] and Eric G [redacted] met with Mr [redacted] to explain the tuck-pointing work, and explained that if they wanted a more high end job, it would cost extraMr [redacted] understood and said that was fineHe requested a quote for a more high end tuck-pointing job which David S [redacted] gave himAt the end of the day, the Mrs [redacted] asked for Brook R [redacted] to take over the project December 9, Mrs [redacted] called and wanted to continue the work, but did not want Eric G [redacted] to do it, and requested Brook R [redacted] to be the foremanMike R***, David S [redacted] and Brook R [redacted] met with Mrand Mrs [redacted] to explain the balance of the work left to doMrs [redacted] was un-happy that the original quote did not include a more high-end tuck-pointing job, even though on November 29th, Mr [redacted] said it was fine with him R [redacted] Painting could not complete the exterior work because since Mrs [redacted] stopped the work, the weather was too cold to do any exterior workIf the Customer had not stopped the work on November 29th, the exterior work would have been completed December 12, Brook R [redacted] and his crew began the interior portion of the work, starting on the Master Bedroom painting, and prep work on the 2nd BedroomMr [redacted] asked what time the work would be complete for the dayBrook asked if there was a time that was good for him, and he said 5pmBrook said that was fine, but told him that the Master Bedroom and 2nd Bedroom work would not be completedBrook did a walkthrough with Mr [redacted] and pointed out the areas that were still left to do (specifically certain areas on the walls still needed to be prepped, a final coat of paint needed to be applied on the Master Bedroom, and a section of the Master Bedroom carpet needed to be removed and floors needed to be washed) Brook asked if he should call Mrs [redacted] as well to explain what was left to do in the Master BedroomMr [redacted] said that wasn't necessaryBrook's crew left for the day and said they will be back at 8am the next day to resume the workMr [redacted] was very satisfied with the work Another incident that happened that day was confusion on the hardwood floor re-finishingThe ***'s were under the impression that refinishing the hardwood floors in the two 2nd floor Bedrooms were included in the original quoteBrook and Mike R [redacted] explained to Mr [redacted] that only removing carpet in the Master Bedroom and washing it were included in the original workMike R [redacted] explained to Mr [redacted] that once we could see the condition of the Master Bedroom floors, than we will be able to determine the cost to re-finish those floorsBrook R [redacted] had Mr [redacted] sign an updated contract stating this as well as other items they wanted to remove from the original contractMr [redacted] understood and agreed That night, Mrs [redacted] left a voicemail at R [redacted] Painting complaining about why the Master Bedroom and 2nd Bedroom painting were not completeShe also complained about why the hardwood floor re-finishing was not included in the original work December 13, Brook's crew arrived in the morning to complete the Master Bedroom and start the 2nd Bedroom paintingMr [redacted] said that there was a big problemMrand Mrs [redacted] asked why the Master Bedroom work was not completeBrook was completely dumbfounded by this question, since he explained and SHOWED Mr [redacted] what work was still left to doSince he wanted us out at 5pm the day before, Brook explained that the Master Bedroom would NOT be completeMrand Mrs [redacted] also pointed out "damages" to the Master Bedroom walls and furnitureBrook explained to them that those areas on the wall were not damages, but items that were STILL LEFT TO COMPLETE! Mrs [redacted] pointed out a tiny speck of paint on a bedside table and claimed that we ruined this table as well as another table that had a tiny gash in the wood workBrook apologized for the speck of paint on the table but did not recall any of his crew ruining the 2nd tableMrs [redacted] then brought up the hardwood floors, asking why they weren't included in the original workBrook explained that we could not determine a cost to re-finish those floors until we removed the carpet and furnitureShe stated that we should've known what the floors looked likeHOW ARE WE SUPPOSED TO KNOW THE CONDITION OF THE FLOORS IF IT IS COVERED WITH CARPET AND FURNITUREThe Customer then fired R [redacted] Painting The constant theme in this project is Mrs***All of the work (from Eric's exterior work to Brook's interior work) was going smoothly with Mr***, but once his wife stepped in and started questioning everything is when things turned southMrs [redacted] emailed Brook for an updated bill, asking how much of their $deposit was leftAfter reviewing the hours, contract and materials, the ***'s actually owe R [redacted] Painting & Contracting $
Business responded to complaint See attached.Business response also copied and pasted below by Revdex.com staff 12/17/15.December 17, I am writing I n response to complaint I D # [redacted] filed by [redacted] ***The job in question involved interior painting, an extensive kitchen remodel and various items and upgrades related to a complete remodel of that sizeAccording to the customer's complaint, which was sent to us on December 10, 2015, there is paint chipping in her kitchen ceiling, the kitchen floor vent we installed is "hazardous," and there is an issue with the soffits that are "askew." Firstly, the paint issue in the kitchen is not from painting that we completed for the customerNeither the application method, nor the quality of the paint products used caused peeling or bubblingAn expert representative for [redacted] , whose products we used for this project, went to the customer's house to inspect the areas in personHis findings were that "This was not a product failure and simply a case of a couple paint "pops" that we experience from time to time when repainting older ceilings in the areaSimply put, when paint dries to a surface, it will pinch or grab onto the surfaceWhen the surface being painted is marginal, older or broken down in any way paint "pops" commonly occurThis is a simple fix of scraping the loose paint, lightly sanding the surface, mudding or plastering small areas, priming and repaintingTo fix the ceiling would be a quick fix and maybe 1-hours of work." (*Please see attached letter from [redacted] stating their findings, Customer's name redacted for privacy)David S***, our Senior Supervisor who oversaw the project, sent the customer an email dated October 21, 2015, explaining that the aforementioned soffit work was completed as agreedThere is no further work required on itAlso, he said that he would change out the vent cover with a lower surface cover, again, even though the customer had previously signed her approval on the vent cover that we had installed, which she now claims is "hazardous"And most importantly, he said that our guys would be touching up the paint issues on the ceiling; a professional courtesy and not a requirementHe went further, writing, "Let me know what day next week they can come to take care of these items for you." The customer's response to our offer was to file a complaint with the Revdex.comPage l of The customer states in her complaint that she has been "stone walled" and "beated down by this contractor." Onthe contrary, David S [redacted] was in contact with the customer nearly every day during this projectOnce it wascompleted, her phone calls and emails were answered promptly Not only did we address the items that the customer brought to our attention, we offered in good faith to fix the paint issue, though it occurred through nofault of our own We accepted a gracious letter of thanks from the customer upon the job's completion, she evenbought our crew lunch a couple of times for all of their hard work That hardly sounds like a customer who has been "stone walled" and "beaten down" by this contractor.It should also be stated that the customer was extremely challenging to work with at times Severalsubcontractors, an interior decorator and certain representatives from local businesses refused to work with herdirectly throughout this process and refuse to work with her again We have been responsive to the customer viaphone and email; her claims that we have ignored her or left her complaints unanswered are simply not true Wewill not issue a refund for the work that we've done, as the customer has requested We have offered, in goodfaith, to remedy the paint situation and once again replace the vent that was previously signed off on That is the extent of what we can do The Revdex.com is in possession of all the correspondence we have provided thatcorroborates what I've set forth here If you have further questions, please let me know.SincerelyKathleen M***Customer Relations
Reference: Revdex.com Claim # [redacted] We are seeking an equitable settlement for misunderstandings, unmet expectations, and damages arising from the contract we signed with Reilly Painting and Contracting (RPC) on November 28, Direct communication with RPC concerning these matters was unsuccessfulOn December 23, 2016, we filed a formal complaint with the Revdex.comWe supported our claim with written documentation and photos We met with Mike R [redacted] at our home and gave him a list of projectsOne of those projects was tuckpointingWe asked that the old mortar be ground out and that the new mortar match the original in both color and textureThat’s not what RPC didWhen we questioned the workmanship, RPC said that we contracted for “basic” tuckpointingOur contract did not specify “basic” tuckpointingTherefore, the results were unacceptable The garage also needed painting, corner end caps, and light carpentryThe painting was startedIt was not completedAll exterior work was put on hold due to winter weather and issues with workmanship Another project on the contract was floor refinishingRPC deleted floor refinishing from our contract because one of the rooms was carpeted and they found staples underneath itThe contract did not state that floor refinishing was conditionalWhen this item was deleted from our contract, we expected a price adjustmentNeedless to say, we didn’t get one When painting the interior, RPC workmen got paint on furniture and other surfacesThere were also holes in the wall that weren’t there beforeIf our contract with RPC had stated that they were under no obligation to protect our property and its contents from damage, we would not have hired them Our position is that we did not sign an open-ended contract with RPC that allowed the contractor to change the terms of the contract and scope of the work as we went along Despite these challenges, we still believe an equitable settlement can be achievedWe originally requested a refund of $2,RPC is insisting on keeping our $5,deposit and billing us an additional $1, For the sake of compromise, we are willing to accept a refund of $2,for work that was prepaid but not completed and for damages that resulted from the work they did performIf our offer is still unacceptable, please consider this correspondence your notification to escalate our complaint to Revdex.com mediation and arbitrationWe look forward to hearing from you regarding our next steps Respectfully, [redacted] ***
To Revdex.com, IncThe bill that we sent to the ***'s is an accurate amount of how much time we spent and the amount of work that was completed doing this project Sincerely, Reilly Painting & Contracting
Business responded to rejection See attached.Business response also copied and pasted below by Revdex.com staff 1/6/16.January 6, I am writing our final response to complaint ID [redacted] , filed by [redacted] ***In this case, the customer's husband, [redacted] ***, was unhappy with the contract amounts that his wife, [redacted] , had signed off onIt was [redacted] who contracted with us for the work in questionIt was [redacted] who signed the contracts and the pay plan agreement for the workBoth documents clearly stated the charges for the work and the extra work that we had agreed upon [redacted] was in constant contact with our foreman for the duration of this jobIf she had a question or issue with the contract amounts, she had every opportunity to make that known to usShe did not, and subsequently signed the contractsIf she had a question or issue with the quality of the work done, she had every opportunity to make that known to usShe did notWe have provided the Revdex.com with copies of all email communication between Reilly Painting & Contracting that support our positionIf what [redacted] has set forth in his complaint, that the quality of the work "was very poor and did not justify the exorbitant amount estimated and signed for," was an issue during the job or soon after, it should have been brought to our attention by our customer, [redacted] It was notBoth [redacted] and her adult daughter [redacted] , who were actively involved in hiring us and following the work on the contract, expressed satisfaction with the job and have been making monthly payments per our pay plan agreement with themI think this speaks for itselfWe had no dealings with [redacted] on this job, prior to his filing a complaint with the Revdex.comPlease note that the job was basically finished in mid July, except for a touch up that was done in the 1st week of August [redacted] contacted our office on September 14thmonths later! In summary, we would like this complaint withdrawnIn addition, we do not expect our rating to drop for an invalid complaint hinging on what appears to be a case of buyer's remorseRegards, Kathleen M [redacted] Customer Relations Reilly Painting & Contracting
Dear [redacted] , I am writing in final response to complaint # [redacted] , filed by [redacted] *** Our response to this complaint has been comprehensive and well-documentedWe have stated time and again, with documentation, our position in regard to this complaintWe have offered, in good faith, to remedy the paint situation and once again, replace the vent that she had previously approvedThe Revdex.com is in possession of all the correspondence we have provided that corroborates what I’ve set forth in response to this complaintAll relevant emails, warranty lists and related documents referenced in support of our position, have been included in the aforementioned correspondence The customer has been unwilling, from the very start of this process, to accept our offers to address her complaintsIf the customer was truly in search of a workable, fair solution, she would have accepted our offerIt should be noted that our offer to remedy these issues for her were made immediately after she brought them to our attention, prior to her filing this complaintWe immediately offered to take care of these issues for herRather than accept our offer, she chose to simply ignore our subsequent communication and escalate this complaint apropos of nothingThis is not surprising to us; it’s indicative of our experience in working with this customer In summary, the customer has not been accommodating of our immediate and repeated offers to remedy issues brought forth in her complaintOur position remains the sameWe will not issue a refund for the work done, as requested by the customerThere is simply nothing else we can do beyond what we have already offeredShe is a difficult customer who is wasting valuable Revdex.com time on this claim and I trust it will not affect our excellent customer satisfaction recordThanks for your time in trying to resolve this issue Regards, Kathleen M*** Customer Relations Reilly Painting & Contracting Kathleen M [redacted]
To whom it may concern,We worked for [redacted] one time, in January of 2012.Work involved repairing siding on the house The cost was $625, and not the $she claimsWork was completed in April, 2012, as we waited for better weather.Invoices was sent on several occasions Phone calls made from our office to collect the balance Finally in September of 2012, [redacted] dropped off two postdated checks to our office to avoid small claims court appearance We can provide copies of those post dated checks, as well as numerous invoices.I have NEVER talked with [redacted] All correspondence was with our office manager, Karen H [redacted] , and senior roof foreman, Bob L***.Please let me know if there is any information needed to respond to this complaint.Thank you,Mike R***