RAD Construction

We are in receipt of complaint [redacted] for [redacted] The reason why the account replenished in the amount of $was because the monthly membership fee was automaticly charged to the account before the account closed leaving the balance under $We did received the device assiged to the customer’s account and as of 10/1/a refund in the amount of $was issued to the customer’s credit card before we removed itThe refund amount includes the replenishment charged to the account along with the monthly membership fee [redacted] ’s New Jersey E-ZPass account is now closedWe would like to apologize for the inconveince that this issue caused

We are in receipt of complaint [redacted] for Stephen [redacted] We have expedited Mr [redacted] refund request in the amount of $The customer should have it within to business daysWe would like to apologize for the inconvenience and if Mr [redacted] has any other concerns or questions please have him call Bertram [redacted] @ ###-###-####

We are in receipt of complaint [redacted] [redacted] Per research of the account we identified that the customer inquired about closing the account on several occasions and on 4/10/we sent a response stating:“In order to close your EZPass account you must send the device(s) linked to the account along with a letter requesting for closureOn the letter please include the date of letter, your name, account number, reason for closing, and signaturePlease mail your device(s) and letter to NJ EZPASS CUSTOMER SERVICE CENTER [redacted] NJ Once we have received your request you must allow days for the account to be closed and refunded.” Once the device linked to the account is received we will close the account and refund the remaining balance back to the customer’s credit card on fileWe would like apologize for the delayed in responseIf Ms [redacted] has any other questions please call Bertram N [redacted] at ###-###-#### or via email at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are in receipt of complaint [redacted] for [redacted] After reviewing the packages received by Mr [redacted] on 9/22/and 9/26/we see that the toll transactions for violations [redacted] and [redacted] did not post to Mr [redacted] New York E-ZPass accountViolation [redacted] occurred near the Lincoln Tunnel / NJ Rt/ Secaucus plaza but per the customer’s statement the hi-lighted toll posted at the Holland Tunnel.According to the customer’s statement the toll for Essex plaza was paid on 8/22/but violation [redacted] occurred at the Essex plaza on 8/18/16.However, because the violations happen on a New Jersey roadway and Mr [redacted] is considered an out of state New York E-ZPass customer per our violation instructions on the back of our violations in section Cwe advise out of state E-ZPass customer are to write there account information and submit a toll payment onlyAt which point we would waive all violation feesBeing that Mr [redacted] account was in good standing at the time of the violations we will refund the violation fees back to Mr [redacted] Please allow to business days for receipt of refund

After researching the violation in question we found we did receive the toll payment however the dispute form was blank, therefore it was rejected and eventually the administration fee was sent to a collection agencyWe realize that [redacted] was making an attempt to pay the toll and have the fee waived so we have honored her wish and waived the fee and removed the account from collectionsNo further action is neededWe would like to apologize for the inconveniences

We are in receipt of complaint [redacted] for [redacted] Per research we see that Ms [redacted] has recevied multiple violations in and Currently, Ms [redacted] has two violation fees that were not taken care ofViolation [redacted] happen at the [redacted] in an express E-ZPass LaneOn May 4, Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the Asbury Park toll plaza, lanes 10n 11n and 12nThese lanes are located on the far left of the toll plazas for Northbound and Southbound traffic The express E-ZPass lanes enable drivers to maintain a highway speed of mph while the toll is automatically deducted from their E-ZPass account The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza Also, there are four signs directly over the lanes for miles even before you reach the toll boothThe signs are located at the mile, ½ mile, mile, and then the ½ mile mark advising customers that they are in an Express E-ZPass laneThe last open violation [redacted] occurred in Delaware.We have given the patron waivers on multple violations from and totaling $As the last courtesy we will waive the violation ( [redacted] ) fee of $that happen in DelawareFrom research we see that Ms [redacted] never recevied a violation on this roadway, however the patron is responsiable for the violation ( [redacted] ) fee of $The roadway that this violation occurred on has mulitple visual signage leading up to that plaza The payment can be submitted in the form of a check or money orderThe check or money order should be made out to New Jersey E-ZPass Violation Center and mailed to McCarter Highway Newark NJ, or the customer can call our Violation center at ###-###-#### to make a credit card paymentMs [redacted] will not receive anymore courtesiesNo further actions are needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

We are in receipt of complaint [redacted] for [redacted] We took the liberty of forwarding the dispute to the agency where the violation occurred and they have authorized us to waive the violation fee and toll amount totaling $ We would like to apologize any for the inconvenience that this caused

We are in receipt of complaint [redacted] for *** [redacted] Per our conversation with Ms [redacted] she provided the violation number so that we would be of better service to Ms [redacted] However, per research of violation [redacted] , this violation is not from New Jersey E-ZpassThis violation in question is from New York for using the Bronx Whitestone BridgeWe have taken the liberty of forwarding her dispute to New York E-ZPassTheir contact is E-ZPass New York Service Center, [redacted] *r call them at ###-###-#### or visit their website at [redacted]

We are in receipt of complaint [redacted] for [redacted] Per conversation with Mr [redacted] on 04/24/he was advised to provide more account information, as so further research can be done to assist Mr [redacted]

We are in receipt of complaint [redacted] for [redacted] We have sent all statements to [redacted] which is still listed in our system presentlyThe collection company obtained the customer’s new mailing address not usIt is up to the customer to make any necessary updates to their accountOnce an account is sent to collections it is closed and the device(s) are deactivatedThe total amount due to the collection company is $This includes $per device ($18.00), $owe in toll usage, and the $processing fee charged by the collection companyHowever, if Ms [redacted] returns the two devices we will credit her account $per device returned that is associated to her accountThe device(s) should be returned to: New Jersey EZ-Pass Customer Service Center [redacted] ***Attn: [redacted] This would bring the balance to $which should be paid to the collection companyAs a courtesy we will remove the collection fee of $upon receipt of the devices and zero out any remaining balanceThe account will no longer be in collectionsWe cannot reinstate an account but once the balance is cleared we will submit a request on the behalf of Ms [redacted] to New Jersey Turnpike Authority to have a new account at the customer’s requestWe left a message for Ms [redacted] with our contact information so that we could go over some more detailsPlease have Ms [redacted] give [redacted] a call at [redacted]

We are in receipt of dispute [redacted] for [redacted] [redacted] has agreed to credit Ms [redacted] for duplicate tolls that posted to the account from to presentThe amount credit was $Also, if Ms [redacted] is not using the other device she should mail it back to New Jersey E-ZPass Customer Service Center [redacted] Newark NJ or she can drop the device off at one of our three walk in centers: [redacted] Newark, NJ [redacted] Camden, NJ Delaware Memorial Bridge Plaza [redacted] New Castle, DE

We are in receipt of complaint [redacted] for J [redacted] Per research of the complaint we see that on 7/10/Mr***’s was refunded $(includes the reversal of $service fee)The statement that was sent to Mr [redacted] was for activity date range 5/1/to 6/30/2015, however the account was not closed until 7/10/as previously stated so this is why the statement did not reflect the account being closedWe would like to apologize for the inconvenience that this matter may have causedNo further action is needed

Complaint: [redacted] I am rejecting this response because:8-4-16Thank you E-ZPass, I'm a 100% disabled vet on Medicare for the last yearsI can't remember the last time I used EZPass at a toll booth, but now to have this problem is amazingI have used E-Zpass since it started 25-years ago and never had a problem except when the toll both could not read the unit and I would get a photo of me in the PO mailAs soon as got it, I would take care of it! Over the last years E-ZPass has enjoyed using my money and in advance of me using the tollsTell me how much money has ezpass made off my money? I know I was never offered any discounted tolls? 1: When-ever E-ZPass took money from me, I would get a PO mail statement telling me!(Last one I found was dated 09/16/2015) Which says I have balance of $16.60.2: Assuming that E-Zpass has always sent me statements and toll problems thru PO mail, why would I care if E-ZPass had a up to date e-mail address for me, so I could receive more junk mail?3: True my e-mail was [redacted] but the one I use is [redacted] and as you can tell its been years since I looked at the 1st.4: As soon as I revived the PO mail from RMCB I called Ezpass thinking it was a scamEzpass told me I had to deal with RMCB, so I asked them for a statement to be sent me, showing real tolls! Like I told them I have no problem paying them but refuse to pay any fines since I was never informed!5: EZ-pass needs to review the phone recording made On 07-19-2016, when I was speaking to a supervisor! A: She in informed me that if I did not use a toll wiDays, My account would automatically be shut down (TURNED OFF)!B: I then asked her what they would like me to do with the Tags I have, and if they could send me a RMA pre-paid envelope to send the back! SHE TOLD ME THEY DIDN'T WANT THEM AND I COULD DO ANYTHING I WANTED WITH THEM! THAT THEY DON'T WORK AND COULD NOT BE USED and they did not want them!C: May need to here the tape, but I'm quite sure that she also said something about owing the only $6.66.6: So now we went from RMCB wanting me to pay $(07/15/2016), after speaking to EZ-Pass on (07/18/2016) they send me a statement dated (05/16/2016) I received from EZ-Pass on (07/28/2016) telling me I now owe $Which now they also want me to pay $for the TAGS I was just told the throw in the garbage by their supervisor! 7: As you see none of the dates match and I feel they don't have a clue what their doing!8: To top this off I again tried to contact EZ-Pass on 07/28/2016.Called ###-###-#### mins on hold!Explained to rep.Transferred by her, to her supervisor!mins on hold waiting for supervisor to pick up!Sent mins going over problems with her!Was then put on hold by her! (You would think a supervisor could make a $decision?After being on hold for mins + (I hung up)9: I then got a email from Revdex.com Aug showing complaint was assigned ID [redacted] A: I tried calling [redacted] ***, Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/1/left message to call my cell, anytime! (No-response to date)B: I tried calling [redacted] Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/2/left message to call my cell, anytime! (No-response to date)C: I tried calling [redacted] ***, Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/4/ Regards, James [redacted]

We are in receipt of complaint [redacted] for [redacted] Per research of Ms [redacted] account we see that the account was opened 11/14/16, so any unpaid tolls prior to that date would be considered a violation and the violator is subject to pay the toll and fee in full, however they can dispute that toll with the agency in which they received the violation fromIn this case the Tappan Zee Bridge is under the New York State Bridge authority (NYSTA) not New Jersey E-ZPass New Jersey E-ZPass cannot refund money that was not paid to New Jersey E-ZPassIf Ms [redacted] wishes to dispute the violation and request a refund the request and or this complaint should be directed to that agency (NYSTA)If Ms [redacted] has any other questions she can contact [redacted] at ###-###-#### or via email at [redacted]

Currently, we are still investigating Mr [redacted] disputeIf Mr [redacted] has any additional information to add, please have him contact [redacted] [redacted] at ###-###-####

I wanted to make sure the case is marked "satisfactory" My $ was refunded and the account closed All good on my end and thank you for your efforts

Thanks for your help! I received,2018,a draft for the amount requested on the complainAlthough the amount in question will not make me rich, it is now with the rightful owner.The complain was a matter of principle more than a monetary issue and You and Revdex.com made it possible

We are in receipt of complaint [redacted] Per research of the violations in question all of them were sent to the same address listed in the customer’s complaint starting in to presentWe see that the customer received the violations because some were paid in full before [redacted] had an account and other that she had posted to her E-ZPass accountThe reason for the violation was Ms [redacted] financial institution rejected a number of payment requests from usNew Jersey E-ZPass is a pre-paid system so once a customer’s account become negative tolls are longer posted to the account at which point violations are createdEven if a customer make a payment to their account balance that does not take care of the violationIf MsLudwig responded to the violation in a timely manner we would have waived the violation fee and charged the toll only to the account however, the two notices mailed per violation ( [redacted] were not responded to As a one-time courtesy we will remove the violation fees from collections and waive them once we receive the toll payment of $Payment can made with a debit / credit card by calling or by mailing a check or money order:New Jersey E-ZPassMcCarter Highway NewarkNJ 07114Attention [redacted]