[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Ms [redacted] : We are in receipt of your complaint concerning your recent account activity We appreciate the opportunity to address your concern Your Radius Bank account was closed effective January 18, Attached is a copy of the letter sent to you Under the Terms and Conditions of the Personal Account Agreement; We may also close this account at any time upon reasonable notice to you and tender of the account balance personally or by mailItems presented for payment after the account is closed may be dishonoredWhen you close your account, you are responsible for leaving enough money in the account to cover any outstanding items to be paid from the account Reasonable notice depends on the circumstances, and in some cases such as when we cannot verify your identity or we suspect fraud, it might be reasonable for us to give you notice after the change or account closure becomes effectiveFor instance, if we suspect fraudulent activity with respect to your account, we might immediately freeze or close your account and then give you notice We thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] [redacted] Compliance
November 3, [redacted] ** [redacted] RE: Compliant # [redacted] Dear Mr [redacted] : We are in receipt of your complaint concerning your interactions with Radius Bank We appreciate the opportunity to address your concernAs there is a discrepancy between the address provided to the Revdex.com in your complaint and the address of record, I am not able to discuss the specifics of your accountHowever in general when there is need to verify the source of funds for an account, there is a request to the customer to provide information indicating how they came into possession of the funds in question A bank account statement showing the transfer of the indicated funds does not evidence the source of fundsWe thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] where we can verify your identity and provide further assistance [redacted] Compliance
HelloAs a matter of Radius Bank policy, the bank does not accept trusts as beneficiaries of deposit accounts In addition, per bank policy, electronic transfers are limited to $5,each day As for the desired settlement, the customer has requested that their account be closed with a check issued for the balance of $255, With regard to the resolution, Customer Service worked with the client on April 6th to obtain wire instructions On April 7th, the account was closed and all remaining funds were wired to the account holder, Ms [redacted] .Thanks
March 28, Mr [redacted] ** [redacted] RE: Compliant # [redacted] Dear Mr [redacted] : We are in receipt of your complaint concerning your recent calls to our Call Center We appreciate the opportunity to address your concern We understand there was an issue with our check vendor, as you requested your checks to start with # [redacted] and not #*** We apologize for this issue and that your original check number request did not result in the correct printing of your checks Typically it takes 7-business days for new checks to be received, however we do everything possible to try and expedite the delivery of check orders We can understand your frustration with not having received the correctly number checks Our Customer Service Associate was attempting to contact our vendor and have their representative conferenced in to the conversation during your February 28, call This is the reason you were put on hold so that contact with the check vendor could be made We do apologize if there was misunderstanding as to why you were put on hold Over the next few days there were interactions with one of our Customer Service Advisors, two Supervisors, and the Call Center Manger In all of these interactions the Bank representative attempted to provide information and explanation of the situation to you, however due to the disrespectful manner of your interaction, the decision was made to terminate your relationship with the Bank Mr [redacted] we continue to apologize for the issue with your checks However the subsequent interactions with our employees and the manner in which you spoke to them resulted in decision to close your accounts I can assure you that we do not make such decisions lightly and in no way was the decision racially motivated We thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] [redacted] Compliance
Please note the letter was mailed from our Boston office on the date indicated via regular US Mail In addition, a copy was sent to Ms [redacted] yesterday via regular US Mail
January 1, [redacted] , AL RE: Complaint # [redacted] Dear Ms***: We are in receipt of your customer complaint letter concerning your interactions with Radius Bank We appreciate the opportunity to address your concernsOur records indicate that you opened an Essential checking account with us on December 4, At the time of account open, the account was funded with $ On December 14, you made a point of sale transaction in the amount of $6.70, leaving a balance of $in the accountPer our account opening disclosures, Essential checking accounts are subject to a $monthly fee, however as you sent a secure message on December 4, requesting the closure of your account, this fee as not been assessedUnfortunately there was a delay in processing your account disclosure request, however as of December 28, your account is closed and the remaining $in the account is being remitted to you via check to your address of recordWe apologize for the delay any inconvenience you may have incurred, If you have any further questions please do not hesitate to contact Customer Service @ ###-###-####, via online chat @ www.radiusbank.com Respectfully, Risk Management
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [This bank is full of crock and can keep thier fake [redacted] apologyIts funny they mentioned me being disrespectful but had no problem disrespecting me on the phone and being rude to me after THEY screwedup.I hate this bank and will never again do business with them.they are racist [redacted] in racist [redacted] boston massachussetts Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] SORRY FOR THE LATE RESPONSE MY MOTHER IS IN HOSPITALI would like to know why the letter of explanation coming now,WHY WASN'T IT SEND IN JULY OF WHEN I REQUESTED IT FROM RADIUS BANK AND WHY DID I USE MY ATM CARD 4TIMES TO WITHDRAW FUNDS FROM MY ACCOUNT IF MY FUNDS WAS FRAUDULENT THAT'S WHAT RADIUS BANK SAID AND HOW COME I DIDN'T RECEIVE MY CHECK BOOK OF WHICH I ASKED FOR JULY 24,.I SENT RADIUS BANK PROOF OF WERE FUNDS CAME FROM AND WROTE LETTERS TO RADIUS BANK AND [redacted] CONTACT RADIUS BANK AS WELL TO CONFIRM THAT MY FUNDS IN MY ACCOUNT WITH THEM WAS GOOD AND CAME FROM FAMILY AND THAT IT WAS NOT FRAUDULENTI HAVE DATES OF EMAILS AND PHONE CALLS THAT I MADE SINCE JULY 2016-WHEN MY ACCOUNT WAS PUT ON HOLD AFTER I USED MY ATM CARDI EMAILED AND CALLED A NUMEROUS TIMES BUT I WAS BEING AVOIDEDIF MY FAMILY'S FUNDS WAS FRAUDULENT WHY DID RADIUS BANK EXCEPTED IT? WHY DIDN'T RADIUS BANK SEND THE FUNDS BACK WERE IT CAME FROM WHICH WAS [redacted] IF THEY WASN'T GOING TO RELEASE THE FUNDS TO ME THE FUNDS WAS NOT RADIUS BANK'S IN THE FIRST PLACE AND IM SURE THAT THE FEES AND OR ETCDID NOT COST THE WHOLE AMOUNT OF MY FUNDS THAT WAS A VERY LARGE AMOUNT SOMETHING IS KUST NOT RIGHT WITH THIS?IM NOT SURE HOW TO SEND MY PROOF TO Revdex.comI CAN SEND TO A EMAIL PLEASE LET ME HOW TO SEND TO YOUI HAVE MY COPY OF COMPLAINT MADE 2/1/TO FEDERAL RESERVE AS WELL AGAINST RADIUS BANK Regards, [redacted]
August 23, 2015 BBB serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] Cc: [redacted] [redacted] **. ... [redacted] Re: [redacted] - BBB Complaint # [redacted] To whom it may concern: In response to the subject complaint, members of the Radius Bank customer service department have been in touch with our client, [redacted] , to follow up the BBB complaint and to resolve the client’s issue. The client had posted a change of address in our on-line banking feature; however, the address had not updated in our core records. The client was understandably frustrated because she believed that she had correctly updated her address in our system. We have now resolved this client’s issue through direct contact and we have accurately updated her address in our core records and restored full functionality to her account. Unfortunately, this is a known issue, the root cause of which is that the “profile update option” was turned on in on-line banking when it should not have been. This error by the bank allowed the customer to change her address in on-line banking, but that system did not notify Customer Service of the change, nor did it update our core system address record where her address record is actually stored. While we are working to develop a resolution of this issue, we have turned off the profile update option in on-line banking because it was needlessly confusing to our clients. We believe that we have now addressed our client’s complaint and we appreciate your bringing this issue to our attention. Radius Bank, [redacted]
Hello Mr***, There was a slight delay in my reporting of that last personal account. All of your personal accounts have been closed and the funds have been transferred to your new business account. Should you have any further question, please don't hesitate to reach out to *** and she will personally take care of any questions or concerns you may have.Thank you for your business and Happy Holidays,Risk Management
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I *** *** did not receive no letter like this letter in question from Radius Bank ever
Regards I *** *** never received this letter that Revdex.com have just sent me that Radius Bank said that they sent to me.
*** ***
Mr*** had an issue with his debit card and he contacted Aspiration Customer Service The Aspiration Customer Service representative needed to engage a Radius Bank Customer Service representative to validate and assist with the request Aspiration deposit accounts are powered by
Radius Bank, as indicated in various correspondence and disclosures Upon engaging the Radius Bank representative, Mr*** proceeded in an inappropriate manner while the representative was attempting to assist Due to the disrespectful manner of his interaction, the decision was made to terminate his relationship with Radius Bank.We consider the manner closed.Regards,Radius Bank
December 1, Mr*** *** *** *** *** ***
*** ** ***
RE: Complaint # *** Dear Mr***: We are in receipt of your customer complaint letter concerning your interactions with Radius Bank. We appreciate the
opportunity to address your concernsOur understanding is that you have been working with our Small Business Virtual Sales & Service Advisor (***) on opening a business account and the transfer of your business funds from multiple personal accounts to the appropriate business account. As you acknowledge, personal accounts cannot be used for business purposes, and we were working with you to remedy that situation. We also worked with you to understand why you had opened an excessive amount of personal accounts. Based on your responses and cooperation we were able to rectify the situation. At this time you have one (1) business account open and one (1) personal account open. Both are active and available to you for your appropriate useWe apologize for the delay in access to your account and any inconvenience you may have incurred. We appreciate your business and continued relationshipIf you have any further questions, please contact *** directly or Customer Service at 1-***, via web chat, or secure emailRespectfully, Risk Management Risk Management
May 30, 2017 Mr*** * *** *** *** ***
*** ** *** RE: Revdex.com Complaint ID #*** Dear MrLopez Casco: We are in receipt of your complaint concerning your recent account activity. We appreciate the opportunity to address your
concern. On April 21, your account was overdrawn due to non-sufficient funds (NSF) as a result of the deposited check as you indicated in your statement. Your balance was brought positive on April 28, with a direct deposit of $2244.95. Earlier that same day, a payment was attempted and returned as there were insufficient funds in your account at the time the item was presented. In the following days multiple items were paid against the account, as the deposit as there were now sufficient funds in the account. Per your request your account was closed on May 25, and a check mailed as you requested. We apologize for the inconvenience you experienced due to the NSF check and subsequent overdraw. We thank you for allowing us to respond your concern. If you do have any further questions, please contact us at 1-***. Radius Bank
Good afternoon *** ***,We are in receipt of your complaint concerning your recent account activityWe appreciate the opportunity to address your concern. Upon reviewing our customer contact records, we were notified on November 27, via online chat that your wallet and debit card
was lost. Previous to this interaction, we contacted you indicating your account was in overdraft status. During the chat interaction, the customer service representative provided you with the necessary information and guidance to dispute any debits from your account. You filed the dispute information, and the next day, 11/28/your account was credited for the disputed amount. However, your account had been in overdraft status, even when the disputed transaction was not taken into account,. You then requested your account be closed and the customer service represented provided the information on how to request closure of your account. After explaining the process to you, you indicated to the representative that the account could go to collections and that you didn't care. Your account was further reviewed, and on 12/12/a rebate of $was applied to your account. On 1/11/you called in requesting a supervisor contact you about the overdraft on your account. On 1/11/your call was returned by a supervisor. During the conversation you indicated that you thought a new debit card had been ordered when you had called to report your card as lost, and that you had been waiting to set up direct deposit until the new card had arrived. As a result of the communication, you were granted a one-time rebate of $for the overdraft. Based on the conversation when you indicated that your card had been lost, it was reasonable to assume that you did not want a new card. Also, direct deposit set up does not require a debit card, as indicated by the representative.Subsequent to this interaction, there was some confusion concerning your current address on file. A debit card was sent to the address of record, which was returned to the bank. We received your secure message on 1/18/to change your address after this card had been processed for mailing. Upon receiving your secure message with the address change, a new debit card was ordered to be expedited to you. On 1/18/you contacted the Bank multiple times requesting information concerning the debit card. On 1/19/we received your request to close your account. This request is currently in process. Our records show a balance of $in your account.We apologize for any inconvenience. If you have any further questions please contact our customer service team at 1-*** or via online chat.Respectfully,Risk Management
We would be happy to review any documentation Ms*** has as to the source of funds and evidence that those funds belong to her Multiple times the Bank has requested such information and has yet to receive any Again, we would be happy to review such documentation Please forward to me at *** or via our mailing address, Radius Bank, *** *** *** *** *** *** ** *** Thank you
March 9, 2018 Mr*** *** RE: Complaint #*** Dear Mr***: We are in receipt of your customer complaint letter concerning your interactions with Radius
Bank. We appreciate the opportunity to address your concerns.Your account was opened on 2/1/18, which means that the account would be classed as a “new account” through 3/2/18. Under the “Special Rules for New Accounts” we state “funds from all other check and ACH deposits, including external transfers will be available on the fifth business day after the day of your deposit.” You initiated an external transfer of $which was credited to your account on March 2nd (on the final day of the day window) and the funds were placed on hold, becoming available on March 9th (today). During that period several checks presented and were returned as drawn against unavailable funds.We apologize for any inconvenience you may have incurred, however we have indicated the proper hold times as noted above. If you have any further questions please contact our customer service team at 1-***, via secure email or via online chat.Respectfully, Risk Management Risk Management
October 10, 2017 Mr*** *** *** ***
** *** ** *** RE: Revdex.com Complaint Dear Mr***: We are in receipt of your complaint concerning your recent calls to our Call Center. We appreciate the opportunity to address your
concern.You opened an Essential Checking account with us on 8/30/with a $opening deposit. This opening deposit was returned and we have been attempting to validate the remaining funds in your account.At this time we will be closing your account and remitting the remaining $to you via check to your address of record.We thank you for allowing us to respond your concern. If you do have any further questions, please contact us at 1-***. *** ***Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Ms [redacted] : We are in receipt of your complaint concerning your recent account activity We appreciate the opportunity to address your concern Your Radius Bank account was closed effective January 18, Attached is a copy of the letter sent to you Under the Terms and Conditions of the Personal Account Agreement; We may also close this account at any time upon reasonable notice to you and tender of the account balance personally or by mailItems presented for payment after the account is closed may be dishonoredWhen you close your account, you are responsible for leaving enough money in the account to cover any outstanding items to be paid from the account Reasonable notice depends on the circumstances, and in some cases such as when we cannot verify your identity or we suspect fraud, it might be reasonable for us to give you notice after the change or account closure becomes effectiveFor instance, if we suspect fraudulent activity with respect to your account, we might immediately freeze or close your account and then give you notice We thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] [redacted] Compliance
November 3, [redacted] ** [redacted] RE: Compliant # [redacted] Dear Mr [redacted] : We are in receipt of your complaint concerning your interactions with Radius Bank We appreciate the opportunity to address your concernAs there is a discrepancy between the address provided to the Revdex.com in your complaint and the address of record, I am not able to discuss the specifics of your accountHowever in general when there is need to verify the source of funds for an account, there is a request to the customer to provide information indicating how they came into possession of the funds in question A bank account statement showing the transfer of the indicated funds does not evidence the source of fundsWe thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] where we can verify your identity and provide further assistance [redacted] Compliance
HelloAs a matter of Radius Bank policy, the bank does not accept trusts as beneficiaries of deposit accounts In addition, per bank policy, electronic transfers are limited to $5,each day As for the desired settlement, the customer has requested that their account be closed with a check issued for the balance of $255, With regard to the resolution, Customer Service worked with the client on April 6th to obtain wire instructions On April 7th, the account was closed and all remaining funds were wired to the account holder, Ms [redacted] .Thanks
March 28, Mr [redacted] ** [redacted] RE: Compliant # [redacted] Dear Mr [redacted] : We are in receipt of your complaint concerning your recent calls to our Call Center We appreciate the opportunity to address your concern We understand there was an issue with our check vendor, as you requested your checks to start with # [redacted] and not #*** We apologize for this issue and that your original check number request did not result in the correct printing of your checks Typically it takes 7-business days for new checks to be received, however we do everything possible to try and expedite the delivery of check orders We can understand your frustration with not having received the correctly number checks Our Customer Service Associate was attempting to contact our vendor and have their representative conferenced in to the conversation during your February 28, call This is the reason you were put on hold so that contact with the check vendor could be made We do apologize if there was misunderstanding as to why you were put on hold Over the next few days there were interactions with one of our Customer Service Advisors, two Supervisors, and the Call Center Manger In all of these interactions the Bank representative attempted to provide information and explanation of the situation to you, however due to the disrespectful manner of your interaction, the decision was made to terminate your relationship with the Bank Mr [redacted] we continue to apologize for the issue with your checks However the subsequent interactions with our employees and the manner in which you spoke to them resulted in decision to close your accounts I can assure you that we do not make such decisions lightly and in no way was the decision racially motivated We thank you for allowing us to respond your concern If you do have any further questions, please contact us at 1- [redacted] [redacted] Compliance
Please note the letter was mailed from our Boston office on the date indicated via regular US Mail In addition, a copy was sent to Ms [redacted] yesterday via regular US Mail
January 1, [redacted] , AL RE: Complaint # [redacted] Dear Ms***: We are in receipt of your customer complaint letter concerning your interactions with Radius Bank We appreciate the opportunity to address your concernsOur records indicate that you opened an Essential checking account with us on December 4, At the time of account open, the account was funded with $ On December 14, you made a point of sale transaction in the amount of $6.70, leaving a balance of $in the accountPer our account opening disclosures, Essential checking accounts are subject to a $monthly fee, however as you sent a secure message on December 4, requesting the closure of your account, this fee as not been assessedUnfortunately there was a delay in processing your account disclosure request, however as of December 28, your account is closed and the remaining $in the account is being remitted to you via check to your address of recordWe apologize for the delay any inconvenience you may have incurred, If you have any further questions please do not hesitate to contact Customer Service @ ###-###-####, via online chat @ www.radiusbank.com Respectfully, Risk Management
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [This bank is full of crock and can keep thier fake [redacted] apologyIts funny they mentioned me being disrespectful but had no problem disrespecting me on the phone and being rude to me after THEY screwedup.I hate this bank and will never again do business with them.they are racist [redacted] in racist [redacted] boston massachussetts Regards, [redacted]
are currently looking into the matter and hope to have a resolution soon
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] SORRY FOR THE LATE RESPONSE MY MOTHER IS IN HOSPITALI would like to know why the letter of explanation coming now,WHY WASN'T IT SEND IN JULY OF WHEN I REQUESTED IT FROM RADIUS BANK AND WHY DID I USE MY ATM CARD 4TIMES TO WITHDRAW FUNDS FROM MY ACCOUNT IF MY FUNDS WAS FRAUDULENT THAT'S WHAT RADIUS BANK SAID AND HOW COME I DIDN'T RECEIVE MY CHECK BOOK OF WHICH I ASKED FOR JULY 24,.I SENT RADIUS BANK PROOF OF WERE FUNDS CAME FROM AND WROTE LETTERS TO RADIUS BANK AND [redacted] CONTACT RADIUS BANK AS WELL TO CONFIRM THAT MY FUNDS IN MY ACCOUNT WITH THEM WAS GOOD AND CAME FROM FAMILY AND THAT IT WAS NOT FRAUDULENTI HAVE DATES OF EMAILS AND PHONE CALLS THAT I MADE SINCE JULY 2016-WHEN MY ACCOUNT WAS PUT ON HOLD AFTER I USED MY ATM CARDI EMAILED AND CALLED A NUMEROUS TIMES BUT I WAS BEING AVOIDEDIF MY FAMILY'S FUNDS WAS FRAUDULENT WHY DID RADIUS BANK EXCEPTED IT? WHY DIDN'T RADIUS BANK SEND THE FUNDS BACK WERE IT CAME FROM WHICH WAS [redacted] IF THEY WASN'T GOING TO RELEASE THE FUNDS TO ME THE FUNDS WAS NOT RADIUS BANK'S IN THE FIRST PLACE AND IM SURE THAT THE FEES AND OR ETCDID NOT COST THE WHOLE AMOUNT OF MY FUNDS THAT WAS A VERY LARGE AMOUNT SOMETHING IS KUST NOT RIGHT WITH THIS?IM NOT SURE HOW TO SEND MY PROOF TO Revdex.comI CAN SEND TO A EMAIL PLEASE LET ME HOW TO SEND TO YOUI HAVE MY COPY OF COMPLAINT MADE 2/1/TO FEDERAL RESERVE AS WELL AGAINST RADIUS BANK Regards, [redacted]
August 23, 2015 BBB serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] Cc: [redacted] [redacted] **. ... [redacted] Re: [redacted] - BBB Complaint # [redacted] To whom it may concern: In response to the subject complaint, members of the Radius Bank customer service department have been in touch with our client, [redacted] , to follow up the BBB complaint and to resolve the client’s issue. The client had posted a change of address in our on-line banking feature; however, the address had not updated in our core records. The client was understandably frustrated because she believed that she had correctly updated her address in our system. We have now resolved this client’s issue through direct contact and we have accurately updated her address in our core records and restored full functionality to her account. Unfortunately, this is a known issue, the root cause of which is that the “profile update option” was turned on in on-line banking when it should not have been. This error by the bank allowed the customer to change her address in on-line banking, but that system did not notify Customer Service of the change, nor did it update our core system address record where her address record is actually stored. While we are working to develop a resolution of this issue, we have turned off the profile update option in on-line banking because it was needlessly confusing to our clients. We believe that we have now addressed our client’s complaint and we appreciate your bringing this issue to our attention. Radius Bank, [redacted]
Hello Mr***, There was a slight delay in my reporting of that last personal account. All of your personal accounts have been closed and the funds have been transferred to your new business account. Should you have any further question, please don't hesitate to reach out to *** and she will personally take care of any questions or concerns you may have.Thank you for your business and Happy Holidays,Risk Management
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I *** *** did not receive no letter like this letter in question from Radius Bank ever
Regards I *** *** never received this letter that Revdex.com have just sent me that Radius Bank said that they sent to me.
*** ***
Mr*** had an issue with his debit card and he contacted Aspiration Customer Service The Aspiration Customer Service representative needed to engage a Radius Bank Customer Service representative to validate and assist with the request Aspiration deposit accounts are powered by
Radius Bank, as indicated in various correspondence and disclosures Upon engaging the Radius Bank representative, Mr*** proceeded in an inappropriate manner while the representative was attempting to assist Due to the disrespectful manner of his interaction, the decision was made to terminate his relationship with Radius Bank.We consider the manner closed.Regards,Radius Bank
December 1, Mr*** *** *** *** *** ***
*** ** ***
RE: Complaint # *** Dear Mr***: We are in receipt of your customer complaint letter concerning your interactions with Radius Bank. We appreciate the
opportunity to address your concernsOur understanding is that you have been working with our Small Business Virtual Sales & Service Advisor (***) on opening a business account and the transfer of your business funds from multiple personal accounts to the appropriate business account. As you acknowledge, personal accounts cannot be used for business purposes, and we were working with you to remedy that situation. We also worked with you to understand why you had opened an excessive amount of personal accounts. Based on your responses and cooperation we were able to rectify the situation. At this time you have one (1) business account open and one (1) personal account open. Both are active and available to you for your appropriate useWe apologize for the delay in access to your account and any inconvenience you may have incurred. We appreciate your business and continued relationshipIf you have any further questions, please contact *** directly or Customer Service at 1-***, via web chat, or secure emailRespectfully, Risk Management Risk Management
May 30, 2017 Mr*** * *** *** *** ***
*** ** *** RE: Revdex.com Complaint ID #*** Dear MrLopez Casco: We are in receipt of your complaint concerning your recent account activity. We appreciate the opportunity to address your
concern. On April 21, your account was overdrawn due to non-sufficient funds (NSF) as a result of the deposited check as you indicated in your statement. Your balance was brought positive on April 28, with a direct deposit of $2244.95. Earlier that same day, a payment was attempted and returned as there were insufficient funds in your account at the time the item was presented. In the following days multiple items were paid against the account, as the deposit as there were now sufficient funds in the account. Per your request your account was closed on May 25, and a check mailed as you requested. We apologize for the inconvenience you experienced due to the NSF check and subsequent overdraw. We thank you for allowing us to respond your concern. If you do have any further questions, please contact us at 1-***. Radius Bank
Good afternoon *** ***,We are in receipt of your complaint concerning your recent account activityWe appreciate the opportunity to address your concern. Upon reviewing our customer contact records, we were notified on November 27, via online chat that your wallet and debit card
was lost. Previous to this interaction, we contacted you indicating your account was in overdraft status. During the chat interaction, the customer service representative provided you with the necessary information and guidance to dispute any debits from your account. You filed the dispute information, and the next day, 11/28/your account was credited for the disputed amount. However, your account had been in overdraft status, even when the disputed transaction was not taken into account,. You then requested your account be closed and the customer service represented provided the information on how to request closure of your account. After explaining the process to you, you indicated to the representative that the account could go to collections and that you didn't care. Your account was further reviewed, and on 12/12/a rebate of $was applied to your account. On 1/11/you called in requesting a supervisor contact you about the overdraft on your account. On 1/11/your call was returned by a supervisor. During the conversation you indicated that you thought a new debit card had been ordered when you had called to report your card as lost, and that you had been waiting to set up direct deposit until the new card had arrived. As a result of the communication, you were granted a one-time rebate of $for the overdraft. Based on the conversation when you indicated that your card had been lost, it was reasonable to assume that you did not want a new card. Also, direct deposit set up does not require a debit card, as indicated by the representative.Subsequent to this interaction, there was some confusion concerning your current address on file. A debit card was sent to the address of record, which was returned to the bank. We received your secure message on 1/18/to change your address after this card had been processed for mailing. Upon receiving your secure message with the address change, a new debit card was ordered to be expedited to you. On 1/18/you contacted the Bank multiple times requesting information concerning the debit card. On 1/19/we received your request to close your account. This request is currently in process. Our records show a balance of $in your account.We apologize for any inconvenience. If you have any further questions please contact our customer service team at 1-*** or via online chat.Respectfully,Risk Management
We would be happy to review any documentation Ms*** has as to the source of funds and evidence that those funds belong to her Multiple times the Bank has requested such information and has yet to receive any Again, we would be happy to review such documentation Please forward to me at *** or via our mailing address, Radius Bank, *** *** *** *** *** *** ** *** Thank you
March 9, 2018 Mr*** *** RE: Complaint #*** Dear Mr***: We are in receipt of your customer complaint letter concerning your interactions with Radius
Bank. We appreciate the opportunity to address your concerns.Your account was opened on 2/1/18, which means that the account would be classed as a “new account” through 3/2/18. Under the “Special Rules for New Accounts” we state “funds from all other check and ACH deposits, including external transfers will be available on the fifth business day after the day of your deposit.” You initiated an external transfer of $which was credited to your account on March 2nd (on the final day of the day window) and the funds were placed on hold, becoming available on March 9th (today). During that period several checks presented and were returned as drawn against unavailable funds.We apologize for any inconvenience you may have incurred, however we have indicated the proper hold times as noted above. If you have any further questions please contact our customer service team at 1-***, via secure email or via online chat.Respectfully, Risk Management Risk Management
October 10, 2017 Mr*** *** *** ***
** *** ** *** RE: Revdex.com Complaint Dear Mr***: We are in receipt of your complaint concerning your recent calls to our Call Center. We appreciate the opportunity to address your
concern.You opened an Essential Checking account with us on 8/30/with a $opening deposit. This opening deposit was returned and we have been attempting to validate the remaining funds in your account.At this time we will be closing your account and remitting the remaining $to you via check to your address of record.We thank you for allowing us to respond your concern. If you do have any further questions, please contact us at 1-***. *** ***Compliance