Rairdon's Dodge Chrysler Jeep of Kirkland

Complaint: [redacted]I am rejecting this response because:
The vehicle is not drivable.  I cannot bring it there for an appraisal, and I have already had to have it towed.  Would they be willing to send someone over to the mechanic's shop in Bellevue to look at it? 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I think $75 is not enough compensation, given that I lost $26 in accrued interest, 2 hours of round trip (1 hour each way due to traffic), about 1 hour of phone call and research, and cost of gas.
I would counter and sign the agreement that the matter is now settled for a compensation of $100. I would also revise or remove all of my review I post anywhere (whichever the business prefers) after I receive the compensation to show my appreciation that the compensation is to my satisfaction.
Sincerely,[redacted]

We have attempted in good faith to work with Ms. [redacted] toward a reasonable resolution.  We have been straightforward with our pricing, and feel that our offer to cover $130 of the labor charges was more than reasonable. At this point, we feel that coming to a reasonable resolution is not possible.  We will be glad to extend the offer to refund $130 + tax until tomorrow, June 23rd.  If Ms. [redacted] accepts this, we will be happy to have her credited.  If she does not notify us of her acceptance by 5PM tomorrow, we will cancel the part order to avoid restocking fees, and refund the full amount paid by her.  This will allow her to pursue repairs at another location.

We were unable to duplicate the unintended accelleration issue Ms. [redacted] described to our dealership.  Without a duplication of the issue or a fault code, our dealership cannot make any diagnosis. The brake noise she had originally described was duplicated.  We supplied this information to Chrysler, who provided us with instructions for repair.  After the repair was performed, we road tested the vehicle, and the noise was not present.  In some cases, brakes may make noise when a vehicle comes to a stop.  We have told Ms. [redacted] that we are happy to look at her vehicle again if the noise has reappeared.  Alternately, we believe she may be happier with a new opinion from another location if she does not feel confident in our findings.  As the vehicle is under factory warranty, the manufacturer will assist in any warrantable claims.

Ms. [redacted] has an appointment at our location to have her concerns reviewed. We are always happy to assist our customers in having warranty repairs performed, and will always support them in the pursuit of having a rental vehicle provided by the manufacturer.

Complaint: [redacted]I am rejecting...

this response because: I have never gotten a rental vehicle and was told that it was my responsibility to get my own rental car. When buying a new vehicle I should have no issues I have had the same issues and have had it in their service department mulitiple times with absolute no resolution. They know my car is unsafe and yet have told me that their is nothing that they can do I have been treated extremely poorly by their staff. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

When performing warranty repairs, we must follow all directions given to us by the manufacturer.  We have done this in every case.  The vehicle has not been diagnosed on ten separate occasions with a check engine light issue at our location, but may have been taken to another repair...

facility.In this particular instance, the vehicle's current problems seem to stem from contaminated fuel.  As a result, Chrysler has refused to provide warranty assistance.  This was not our decision-  it is Chrysler's.  We are happy to assist in any way possible, but must follow directions given to us by Chrysler.  Our customers are welcome to take their vehicles anywhere they please, and may want to take their vehicle elsewhere for another opinion.

We do apologize if the optional coverage was not explained more clearly.  As the customer states, the coverage was cancelled.  In general, it may take 6-8 weeks for optional products to be refunded. We apologize if this was not explained clearly.  We have spoken with the employees...

involved about clear communication, and trust that this should not be an issue in the future.

Complaint: [redacted]I am rejecting this response because:
As I mentioned, the finance manager is NOT mistakenly explained the coverage. Rather, he explicitly LIE about the coverage. 
Yes, the coverage was cancelled. Please advise that I have to personally called all involved companies to VERIFY my coverage, were Robert PURPOSELY sold me less than what agreed upon. If I did not verify my coverage and have an issue 80k miles or 5 years later, I am 100% sure no one is going to cover me as it is going to be my word vs his word.
Although it generally takes 6-8 weeks to get the refund, it took me over 8 weeks (8 weeks of interest for $2,600), plus I have to repeatedly ask my refund, where my request is purposely ignored until I bring up the issue that it was his fault to sell me a wrong plan.
 
Sincerely,[redacted]

As no identifiable defects exist, we cannot submit a warrantable claim to Jeep.  If the customer desires, he may get a second opinion at another dealership.  He may also contact Chrysler and request a buyback or exchange if he would like.  We would have no participation in this decision, but it may be an avenue the customer may want to pursue.  We are happy to perform any repairs which are warrantable as defined by the manufacturer.  If the customer believes that Jeep's quality control is not appropriate, pusing a claim with the manufacturer would be a much more appropriate course of action.

We will be happy to make any repairs needed as directed by Chrysler if any faults can be determined while the vehicle is being inspected by one of our technicians.  Without the fault being duplicated, we will unfortunately not be able to pursue any repairs.

We appreciate Mr. [redacted]’s business and the opportunity to attempt to serve him by way of the diagnosis and remedy of any warrantable issues which he may experience with his vehicle. After inspecting Mr. [redacted]’s vehicle, we have been unable to determine any issues present which would cause the...

vehicle to lock without input from the user.
The vehicle may be locked by depressing the lock button physically located inside the vehicle with the keys either inside or outside of the vehicle. The doors may not be then unlocked using the “passive entry” feature after the lock button is depressed as this would cause a security concern for the occupants of the vehicle should an unwanted person desire to enter the vehicle while it is occupied and locked by the occupants.
It is possible that Mr. [redacted] either unintentionally depressed the lock button located on the inside of the vehicle’s door, or that perhaps his child did so after Mr. [redacted] had closed the vehicle’s doors.
In order to prevent this in the future, we suggest that Mr. [redacted] keep his keys on his person at all times.  Removing the keys from his pocket is not necessary in order to enter the vehicle, lock the vehicle, or start the vehicle.  This will prevent the vehicle from being locked with the keys inside in the future.
Alternately, Mr. [redacted] may subscribe to UConnect Access, a service provided by Chrysler which may allow him to remotely lock and unlock his vehicle with or without his key.

We apologize for the delay.  The cancellation has been processed, and a refund is going to the customer's lienholder.  We will email the customer copies of any checks which are mailed to the lienholder.

Complaint: [redacted]I am rejecting this response because: This complaint dates back to July in which at the time the rebates were "must have a Chrysler lease at time of trade in, west bonus rebate, military retiree, and enrolled in school" All which are dang near impossible to fulfill at once which were also not listed on their website when originally shopping. At this current date it very well may be different but at my time of shopping this was not the case. I tried several times to reach management and express my concern and to allow them ample time to respond with zero response. I also find it unprofessional for them to reject this complaint without getting all of the facts and merely basing it on what they think the issue was. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This is a complete cop out by the dealership, I all ready been in contact with Chrysler/Jeep and was informed that they have NO record of any digital imaging for repair of my car. So I would like to know how it is my car has NO defects when nothing has been submitted to Chrysler/jeep for a warranty repair. From start to finish I have been lied to by this unethical dealership with 0% effort to resolve my issue. I should not have to jump through hoop after hoop to get what I want and expect when buying a new car. All I wanted was the car to be fixed or find me a replacement with out GAPS in the body panels. Seeing how this dealership has no real intentions of making things right I will be filing a complaint with Washington State Attorney General and any other legal course I deem necessary. Sincerely,[redacted]

I am truly sorry to hear about your experience at the dealership, my understand is the customer did know that she bought item, however we canceled all items at customer request, customer did apologize for the Revdex.com complaint and gave a good review because she did agree to purchase those items thanks

I am truly sorry to hear Mrs [redacted] has gotten some bad information or has not gotten the proper help with the items that she requested. the items were canceled on 4/12/17 the refund was issued on 4/14/17 for #1011.04 and for $ 651.75. I am not sure if the warranty company had not processed it yet...

when she called, however everything that she requested has been canceled and will be credited to her account. if you have any other questions please fell free to contact me directly. Kevin G[redacted]. thank you

We are truly sorry to hear about [redacted] experience at the dealership, we are glad we were able to get her a better interest rate and save her money short and long term with her current auto loan, as far as the product that she purchased, I would be more then happy to cancel her product for her. we...

have not received a cancelation form from her, I would be more then happy to email it,fax it, mail it or she can  stop by the dealership. I encourage her to call and ask for me directly so that we can start and finish the process quickly. I have not received a call or a voicemail asking to speak to me in this matter, but I really want to take the lead and get it handled. thank you for your time

Thank you for notifying us of Ms. D'antonio's concerns.  We do not have a record of her purchase in our system.  This may be a result of her purchashing the vehicle with a different last name or a co-buyer's name being attached to the file. We have reached-out to Ms. [redacted] for more...

assistnce so that we may assist her in reaching a resolution if, indeed, she did purchase a vehicle from our business.  We would require either the last name which corresponds with the vehicle purchase or the last eight digits of the vehicle's VIN number.