we stand by our prior statements and as indicated previously the mechanical issues are the result of wear over the course of 450,000 kms. We are of the opinion no compensation is warranted.
Initial Business Response /* (1000, 5, 2017/04/20) */
The car in question was an older model that as a policy of this corporation would not have been offered for retail purchase due to age,condition and the consumers expectation of warranty coverage after the sale
This dealership is a recent
acquisition by our Auto group and because of this the employee was unaware of corporate policy which has now been rectifiedRegardless, the complainant refused to pay the price asked for the vehicle and offered a price well below what we would have acceptedWe then disposed of the vehicle in a manner compliant with our Corporate policy
As to the demand to provide the complainant a similar deal I can only advise him that these vehicles are available for sale to the highest bidder at a well known public auction in MonctonThe auction clearly indicates the challenges purchasers may face as these vehicles are sold on an "as is" basis
To the second statement regarding the New ***His inquiry was made to our ** store on a special at our *** storeThese specials are generally priced to clear older inventoryIn some instances there may be multiple vehicles available or only oneThe salesperson at the ** store would have no access to determine if any of the past model year specials remained in inventoryIn this case they were recently sold outThe salesperson then offered a second option on a newer model
In both instances the complainant states he wanted to buy both models but when actually presented the opportunity his offer was below an acceptable amount for this dealership
Initial Consumer Rebuttal /* (3000, 7, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not my problem that the sales person did not know the policiesHe should be held to his wordThis is not his first day at work
Final Consumer Response /* (4200, 19, 2017/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept thisI'm leaving it up to Revdex.com to resolve this issue
Final Business Response /* (4000, 17, 2017/05/12) */
Received business rebuttal response through email
Final Rebuttal
It is our opinion compensation is not warranted, consequently none will be offered
The client did have an oil change completed at this location. This client has had service completed at this store for a number of years. The vehicle in question has an odometer reading of over 450,000 kms.
The issue started a number of weeks after the oil change, if the oil change was...
defective in any way there would have been an immediate indication of eminent failure within moments of engine start up. Any oil starvation warning would have indicated a red warning light on the dash.
Dash warning lights are colour coded to indicate severity of the issue, amber generally indicates the vehicle can be driven to a repair facility, red indicates the vehicle should be turned off immediately and towed to a repair facility. This has been an industry wide general practice for decades. It is inconceivable anyone would advise continued driving with a red warning light visible on the dash.
The vehicle was brought to our dealership. A number of family members became involved with suggestions as to the issue. The most prevalent suggestion was the oil pump needed replacement. This was not our suggestion as there had been no diagnostic completed. Failures of this type require engine tear down to determine the problem. This is costly and requires authorization from the client before proceeding.
Ultimately authorization was given and it was determined the engine failure was due to normal wear and tear consistent with the kilometer reading on the vehicle. On our suggestion we attempted to get the client into a newer vehicle rather than pay a large repair bill for the current aged vehicle. Suitable financial arrangements could not be obtained for this client nor the individuals agreeable to co-sign on any financial documents. As such, the only alternative was to provide the quote for the repairs required.
We dispute any notion of negligence on the oil change and are convinced the issue the client has is solely related to the condition of the vehicle at time of failure. As such we will offer no financial compensation.
Should the client obtain financial backing we will endeavor to go over and above her expectations on reasonable pricing for a replacement vehicle.
we stand by our prior statements and as indicated previously the mechanical issues are the result of wear over the course of 450,000 kms.
We are of the opinion no compensation is warranted.
I am rejecting this response because:I still believe they are at fault. Two other of her previous vehicles have more kms on them than this one and they are still on the road in good condition. They also failed to make any contact with the owner of the vehicle.
we stand by our prior statements and as indicated previously the mechanical issues are the result of wear over the course of 450,000 kms. We are of the opinion no compensation is warranted.
Initial Business Response /* (1000, 5, 2017/04/20) */
The car in question was an older model that as a policy of this corporation would not have been offered for retail purchase due to age,condition and the consumers expectation of warranty coverage after the sale
This dealership is a recent
acquisition by our Auto group and because of this the employee was unaware of corporate policy which has now been rectifiedRegardless, the complainant refused to pay the price asked for the vehicle and offered a price well below what we would have acceptedWe then disposed of the vehicle in a manner compliant with our Corporate policy
As to the demand to provide the complainant a similar deal I can only advise him that these vehicles are available for sale to the highest bidder at a well known public auction in MonctonThe auction clearly indicates the challenges purchasers may face as these vehicles are sold on an "as is" basis
To the second statement regarding the New ***His inquiry was made to our ** store on a special at our *** storeThese specials are generally priced to clear older inventoryIn some instances there may be multiple vehicles available or only oneThe salesperson at the ** store would have no access to determine if any of the past model year specials remained in inventoryIn this case they were recently sold outThe salesperson then offered a second option on a newer model
In both instances the complainant states he wanted to buy both models but when actually presented the opportunity his offer was below an acceptable amount for this dealership
Initial Consumer Rebuttal /* (3000, 7, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not my problem that the sales person did not know the policiesHe should be held to his wordThis is not his first day at work
Final Consumer Response /* (4200, 19, 2017/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept thisI'm leaving it up to Revdex.com to resolve this issue
Final Business Response /* (4000, 17, 2017/05/12) */
Received business rebuttal response through email
Final Rebuttal
It is our opinion compensation is not warranted, consequently none will be offered
The client did have an oil change completed at this location. This client has had service completed at this store for a number of years. The vehicle in question has an odometer reading of over 450,000 kms.
The issue started a number of weeks after the oil change, if the oil change was...
defective in any way there would have been an immediate indication of eminent failure within moments of engine start up. Any oil starvation warning would have indicated a red warning light on the dash.
Dash warning lights are colour coded to indicate severity of the issue, amber generally indicates the vehicle can be driven to a repair facility, red indicates the vehicle should be turned off immediately and towed to a repair facility. This has been an industry wide general practice for decades. It is inconceivable anyone would advise continued driving with a red warning light visible on the dash.
The vehicle was brought to our dealership. A number of family members became involved with suggestions as to the issue. The most prevalent suggestion was the oil pump needed replacement. This was not our suggestion as there had been no diagnostic completed. Failures of this type require engine tear down to determine the problem. This is costly and requires authorization from the client before proceeding.
Ultimately authorization was given and it was determined the engine failure was due to normal wear and tear consistent with the kilometer reading on the vehicle. On our suggestion we attempted to get the client into a newer vehicle rather than pay a large repair bill for the current aged vehicle. Suitable financial arrangements could not be obtained for this client nor the individuals agreeable to co-sign on any financial documents. As such, the only alternative was to provide the quote for the repairs required.
We dispute any notion of negligence on the oil change and are convinced the issue the client has is solely related to the condition of the vehicle at time of failure. As such we will offer no financial compensation.
Should the client obtain financial backing we will endeavor to go over and above her expectations on reasonable pricing for a replacement vehicle.
we stand by our prior statements and as indicated previously the mechanical issues are the result of wear over the course of 450,000 kms.
We are of the opinion no compensation is warranted.
I am rejecting this response because:I still believe they are at fault. Two other of her previous vehicles have more kms on them than this one and they are still on the road in good condition. They also failed to make any contact with the owner of the vehicle.