Rand McNally &

This is by no means how the conversation wentI had family, which included young children, and that language was never usedWe can he said/she said all dayI am a paying customer who did not receive the correct order and they are refusing a refund solely because I paid with cash and cannot dispute a charge on my credit cardI have still yet to hear back from a "manager" of this businessI have called back seperate times being told a manager would contact me.The entire order went to waste while waiting for a delivery driver to come pick up the incorrect orderI agreed that night to wait another hour for an employee to come pick up the food with my refund and no one cameThis response is inadequate and by a manager never reaching out to resolve the matter proves how this business operatesAny other business in the US is able to provide a refund especially when I offered to wait for someone to pick up the food or offered to drop it back off but the gentlemen on the phone insisted he would send someone within 40mhour and have a manager call me

This letter is in response to the letter dated 11/5/that was sent to the Better BusinessBureau in regards to a complaint filed by a customer about Center Avenue SliceOur staffhere at Center Avenue Slice have always been adamant about providing the best possiblecustomer service for over fifteen
years and we always take immediate care of any problemsthat may arise when doing business, I understand we may have a few miscommunicationand misunderstandings, orders that are taken incorrectly on the phone occasionally, but weare always sure to rectify the situation in a prompt and timely manner.On November customer had ordered $in food and she received $42.75in foodShe had received an order of deep fried provolone sticks for $instead of asmall cheese breadsticks which is $This problem was being taken care of by offeringcustomer a new small cheese bread sticks and to just keep the provolone sticks free ofcharge, She was insisting we deliver them to her within minutes after we had told herwould take about a half hour to minutes as all delivery drivers were out making otherdeliveries and the food had to be madeShe then asked for a fill refund and for ourdelivery drivers to come pick up the the full $food order, Customer had not agreedwith our offer and proceeded to call our staff member who took the order a “stupid,incompetent ***.” She then had told my other staff member he was “nothing but aMcdonald’s manage?’I will certainly refund her for the $to pay back the small cheesebread sticks that she never receivedThe fried provolone sticks she did receive will be nochargebased on her assertions there was nothing wrong with the remainder of her order.Sincerely,Brent D*** Center Avenue Slice Inc