Rapid Refill Ink

In response to a complaint from a customer, a Mr [redacted], first of all, I would like to point out the house [redacted] was built sometime in the 70s !! The house was not new and as I pointed out to him the first day that I looked at it it was a lot of overspray on doors...

light fixtures and floor to begin with !!! And about paying $7,500 not tire ! I have a copy of the regional invoice $4,000 is what I received ! I also have bank statements The ceilings of the kitchen, living room and one small bedroom on the upper part of the house has some Beautiful wooden paneling , but like every thing else in the house had some overspray! For $3,500 Mr [redacted] and I agreed to mask, prime and paint. It wasn’t my mistake for not getting a written proposal he never pay for materials or labor at which time I had to walk away I just finally pay off his material bill to [redacted] and [redacted] last month It is my opinion that he never attended to pay in the first place is one of those customers just cannot please From Herman/ Patches and paint LLCYes you can have a $500 refund only after you pay me the $3500 that’s owed

Complaint: [redacted]
Completely bogus. Herman - call me like a man if you feel you have one ounce of integrity in your claim. You walked away from a job undone - because you weren't going to make more money off of it. 
Sincerely,
[redacted]

Owner was antagonistic and rude regarding standing behind her product. Item was defective. I had been having difficulty with a printer ink cartridge that my printer coded "printer cartridge problem" and would inconsistently work, finally not allowing printing at all. On November 24, I pointed out problem with examples of printing issues that have been happening over past month. Owner stated the cartridge was out of ink, and regardless of it possibly being defective, she would not give any satisfaction because of it being what she considered empty. She went into great detail about how much ink is in each cartridge and how many pages one could expect to print per cartridge. She pointed out that our purchase history was that we purchased a cartridge every 3 months, so this was 3 months old and was due to be replaced. Fact is: we bought one mid -June, this one September 25 (so that was over 3 months). This cartridge was not even 2 months old. When I pointed that out, she claimed it wasn't about how old it was. Though that was her arguing point as to why she would not work with me at all. When I told her that my printer gave a "printer cartridge problem" code, she claimed that was because I downloaded a printer upgrade and they don't recommend their customers to do that. I did not download anything about printers. I really was looking for some type of discount towards a new cartridge, say we had a history of 1 every 3 months, it had been 2, maybe a 25-30% discount off a new cartridge. When she claimed she would not offer me anything, that if it was damaged I should have brought it in before it was empty. I calmly took my cartridge and walked out the door saying, "I will go somewhere else." Again, she had the opportunity to not lose my business, but rather chose to say, "We don't need customers like you!" I was shocked and turned around and asked "What did you say to me?" Owner responded "well, you said you were going somewhere else, we don't need you", I responded, "I cannot believe a business owner would say something like that, you are done talking to me, stop now" and walked out the door. Desired SettlementA replacement cartridge or discount or refund, as well an apology for her ultimate rudeness to me. Not only for how she spoke to me, but also for accusing me of downloading something and inferring I was trying to do something dishonest. Business Response Contact Name and Title: [redacted],MBAContact Phone: [redacted]Contact Email: [redacted]The easiest way to respond would be to upload the store video of this is encounter, but that isn't a option with the Revdex.com. So please allow me to state the facts:1. Customer purchased item in Sept. She claimed to have an error message from day 1, which isn't uncommon with **, but waited 2 months to bring it to our attention. 2. Customer clearly stated she was able to PRINT properly despite her error message. 3. Cartridge that customer brought to the store weighed 100% empty!!!4. I explained 6 ml's of ink would provide about 100 pages of 5% page coverage. Customer's sample prints were faded bc their wasn't enough ink in the sponge to allow the entire print job to come out. 5.We offer a 90 day warranty which is Unheard of in our Industry. However, bringing in a 100% used/empty cartridge simply means you need to purchase another one. 6. I offered her $4.00 off a new cartridge, which would have cost her $7.99. She claimed she didn't have the money.7. I informed customer that doing a "software update" AKA firmware would not make her machine perform faster or use less ink, so to avoid updates.8. Customer going somewhere else would mean it would cost her more money, and she would get less ink. 9. We go through a 6 step QA process on our cartridges which includes cleaning, filling,weighting and testing all cartridges before packaging them. We gladly exchange or refund any cartridges with defects within 90 days, no questions asked. However customer voluntarily provided the estimated # of pages she printed correctly which is consistent to the amount expected from that cartridge model. We are happy to make recommendations of other machines that have a lower cost per page.Thank you[redacted], MBAOwner Consumer Response After having read the owners response, I need to stress that when I explained the cartridge was damaged, she did not offer ANY warranty/guarantee, she immediately weighed it and said it's empty. Never once did she offer any percent discount on a new one. Never, this claim on her response is an outright lie. Since she wishes we could watch the live video feed, I will recommend this to the corporate office. Also, my copies are not faded, a fact I pointed out to her. They are printed about 1 inch, in solid black ink, than stopped. I am again, shocked at her dishonesty to cover her own faults and mistakes in her transaction with me. Final Consumer Response Rapid Refill finally made this right by offering 50% discount on new cartridge, free personal delivery, and an apology from the co-owner.