Ray Brandt Dodge Chrysler Jeep

Review: I purchased a brand new 2014 Jeep Patriot about 6 weeks ago from Ray Brandt Jeep Dealership. A few days after the purchase on a rainy day, I noticed the back hatch was leaking where the light fixture was. I brought it in, explained the issue, received a rental car and picked it back up about a week later. They said it was fixed, they just had to reseal part of it and that it was good. Couple days go by, it rains again, and again it is leaking not only on the top back hatch but on the sides now too. Again I brought the vehicle back, politely explained it still was not fixed and I went through the whole process again. After about a week again, I picked up the vehicle, was again assured that they fixed the problem and drove off. Once again after a few days, it rains, and I noticed it was still leaking. This being my third time driving back and forth to fix the same problem, I was slowly losing patience, but I'm an extremely understandable person so I gave them the benefit of the doubt and again returned politely with the same leaking problem. This last time going there to pick it up, I decided instead of driving off, I wanted to see if I could inspect it before I left, luckily today it was raining for me so I could inspect it. They pulled it up to me and before even getting into the vehicle, I checked the back hatch and it was leaking, what a surprise. By now I have pretty much had it, how do they keep "fixing" my vehicle but yet it still keeps leaking? Of course I go to the service manager, who knows me by now, and he says give him 2 minutes, drives it to the back, comes back 45 minutes later and tells me some of the sealing wasn't complete. This time he promises me they have fixed the problem and he's confident. Rains 30 minutes later, and you guessed it, its still leaking. I don't understand why their trying to beat around the bush. They obviously can't fix it so they need to replace the entire back hatch or order me a new car! I have wasted hours, miles and money trying to fix this problem.Desired Settlement: I want a new vehicle because clearly the one they sold me can't be fixed and I can't afford, nor have the time for this never-ending problem.And whose going to reimburse me for the 5 trips I have had to take to drive back and forth for the same problem not getting fixed each time?

Business

Response:

The service manager [redacted] has spoken with Mr. [redacted] and he is working with him to have his vehicle returned for one further attempt to repair. If vehicle cannot be repaired Chrysler will be notified and it will be up to them to do any kind of replacement vehicle. Mr. [redacted] will contact us when he can bring it back in.

Review: I purchased cash a Caravan 2013 on june 6th of 2013 from Ray Brandt Dodge Chrysler Jeep1660 Westbank Expy Harvey, LA 70058Internet Sales: (866) 308-8715Sales: (866) 308-8715Salesperson [redacted] sold the car to us , we ordered leather seats and we were told to wait 15 days to have an appointment to install it , past 18 days nobody called us as they promised so I called to find out about my appointment to be told nobody knew anything and that they should select other leather company as the one we waited for did not provide so we should wait another two weeks to have a new appointment , at this point we decided to cancel and request a refund of the order and after a week of begging for the check they finally decide to return $1000 check , which I payed $1635 m its been two more weeks of us going to request the reminder and nobody acknowledges this , besides this we never got the TITLE of the vehicle and they say they sent it out and that they have nothing to do with this instead of trying to help us with reissuing one if its lost since we went to the government DMV office and they say they have nothing from them with our name , we had been treated very unprofessionally and nobody even bothers to help us , we lost a month and half of biz as we could not use the vehicle as was purchased to put to work , this company should be closed its a shame that nobody had the education or professionalism to try to help us in any way ...not even they respond to our daily phone calls nor they care that we travel from Ms Coast 90 mins to find a solution to this that matters to us so much , how could they sell a car cash and not help us get to our title ? this is outrageous I will make sure that everybody knows how this dealership operates , I should have looked into reviews that are horrendous , Manager [redacted] had ignored our concerns and is completely unprofessional .Desired Settlement: I want this dealership to give me my car title !!! and the remaining $ 136 of the refund of the leather seats cancellation order that I payed in advance and never got neither the leather nor the total refund of my money back .

Business

Response:

We agreed to pay the $136 for taxes paid on the leather. It was mailed to [redacted].

Review: I went to get a radiator flush on 1/26/15 Moe was the one who guy who quoted me the prices and who was my contact. Moe told me it was $179 so a few hours later he called me and said they had to flush my coolant several times and now my price has changed to 440 dollar because the coolant was real dirty. Then He told me my thermostat is now stuck open and I need a new one. I argue nothing was wrong with my thermostat when I brought my truck in and he said it probably was about to go out. the price for that was cost and labor 254 dollars my total bill went from 179 dollars to 662.44 dollars. The had my truck from 730am and called me at 545pm to tell me it ready. I checked my radiator the following day and the coolant still looked dirty and had participles flowing in side at the top. I took pictures. So I paid all that money for nothing my radiator should have been drained and filled with new coolant. The customer service was terrible and the repair service was horrible. This place is a get over and they ripped me off.Desired Settlement: I would like a total refund. They broke my thermostat and I had to replace it and my coolant is still dirty and I have to pay more money to get it properly flushed and drained and refilled.

Business

Response:

Mr. [redacted] came to Ray Brandt Dodge and requested a coolant

system flush, the price for a diesel engine truck is $179.95. When the

technician inspected prior to flushing system he informed the service advisor

that the coolant is severely contaminated and would require more than just a

regular flush, the truck has over 179760 miles we also suggested a new

thermostat and gasket while cleaning the system. Mr. [redacted]s also stated he saw

stuff floating in radiator the day after our service this may be true,

there is no way to totally clean a diesel engine with over 176000 miles without

overhauling the engine and or removing and boiling out the radiator. See attachment photos of old thermostat and coolant sample, the engine and radiator was filled with rusty water no antifreeze in system. The thermostat was not broken it was rusted open. Mr. [redacted]s approved the additional time and expense to precede with repairs. we did flush the engine and radiator several times as best as we could and filled system with antifreeze to prevent further damage to engine or coolant system. ray Brandt Dodge performed repairs as stated and I see no cause for refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10428584, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I 'm not satisfied with the resolution because I was over charge for the work that was done. I don't believe they flush my radiator several times as they stated they because the system is to dirty. I told they I the truck was a 2006 and it had 179800 mile which is not many miles for a diesel truck . They failed to tell me up front that they would not be able to clean the whole system out. That was NEVER communicated. They customer service was deplorable and the repair work was very unsatisfactory. I spoke with they rep Moe he told my price had already changed because they flushed it several times. Why wouldn't they call me first to seen if I wanted they to flush it several time and pay for additional flushes. They called me after the fact and Moe stated after the flush it several more times the problem should clear up. I told him this need to be the last time calling me with a price change and he said this will be it. Now I did not pay they 664. to get my truck back looking the same way when I brought it to them. If they couldn't clean it all the way they should not charge my for a full cleaning. They know it was still dirty when they called me and said my truck was ready and good to go. Why is Ray Brandt Dodge trying to mislead the customer. That's what they did me they are ripping customers off. And if my thermostat was damage I prior to them messing with my truck the truck would have been running hot. My thermostat was working just fine. They Rep told me if I didn't pay for the new one they would have to put the old back on the truck that they got stuck open. So they telling me I have no choice but to Pay for a new thermostat or they will let my truck get damaged from the old thermostat that they damaged. Where is the good morals and standard at well it not at Ray Brandt Dodge and there workers that for sure. They refuse to give me any of my funds back for a job they did not far fill there obligation. I paid to have my radiator flushed out properly and instead they broke my thermostat overcharged me for a radiator flush gave me bad customer server, bad repair service, and ripped me OFF. And now they they are trying to justify there actions this is ridiculousness.

Business

Response:

As you can see from the photo the thermostat is not broke, its stuck open do to rust in your coolant system. If your coolant is rusty that means your engine block is just as rusty, this is caused by customer neglect. You should have has you coolant replaced at least three time with the mileage on the vehicle. in fact with the rust that is telling me that you had no coolant only water in system. When you were called advising that we had to go further with the cleaning you had the option to refuse the additional time and service. You will not get the coolant system looking like new with the amount of gunk that was in yours. I can offer you one more service at know cost. what ever your decision your truck's coolant system is in far better condition now than when it arrived.

Review: In February of 2015 I purchased a brand new vehicle that needed repairs, while the vehicle was being fixed I drove one of their rentals and while doing so I was hit by another vehicle.. I was told that I would have to pay a $500 deductible in order to get my own vehicle back, so of course I did only to find out a month ago that the insurance company paid them in full the deductible and all. I've been trying for over a month now to get the situation rectified by phone and email and continue to be unsuccessful. I would appreciate a call either way, but it seems customer service is not first on their list!

I have paperwork that the insurance company gave me and a copy of the cancelled check that was writtenDesired Settlement: I feel that I'm due a refund, however if they don't feel that I am I would at least like someone to discuss it with me.

Business

Response:

As per our rental agreement, we are required to collect the full deductible from the renter at the time of return when a unit is damaged. After investigating Ms. [redacted]' claim, it was found that the insurance company if the party by whom Ms. [redacted] was hit did pay the claim in full. The proper paperwork was submitted to our Accounting Department to process the refund of $500 owed to Ms. [redacted]. Ms. [redacted] has been contacted and notified that the refund is in process. She requested that we mail the check upon issuance. She has been advised to contact the Rental Manager directly if she requires further assistance or does not receive the check within 7 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11098574, and find that this resolution is satisfactory to me.

Review: I purchased a 2016 Dodge Challenger RT from this business I had a trade in a 2013 Nissan Maxima SV the trade in price was set at $15,000, I had a balance of around $9800 agreed in a payoff, it has been months and the payoff has not been paid. I've been contacted by a collection agency due to the pay off not yet being paid. Informed the collection agency it had been traded off to this dealer unfortunately its still in my name so I'm still responsible for that plus interest that has been added since it has not been paid and well overdue. Tried contacting Dodge dealership who kept transferring me to their finance department where I'm sent to voicemail multiple occasions. Contacted Corporate as they attempted to contact dealer also with same results documented, and an escalation was placed. I'm appalled by the lack of service I've received and no longer want the vehicle, and want my Maxima back. So I'm stuck with a new vehicle note and insurance, on top of being put in collections having my credit negatively impacted for their lack of service. I can't express how I'm utterly stressed, and furious I am.Desired Settlement: I'm so upset at the situation, of buying a vehicle I want to help build my credit, have an negative impact on it. And stuck with a bill the dealer seems to care less about it.

Business

Response:

Mr. D[redacted] vehicle was paid off in a timely manner. I have attached the FedEx tracking number and a copy of the check. Our company policy is to make payment on the trade-in vehicle from the proceeds of the new car loan. It did not take "months" to payoff Mr. [redacted] vehicle. It took 24 days and the payoff was made prior to this complaint. Mr. [redacted] purchased his new vehicle on March 1st. I have spoken to Mr. [redacted] and he has agreed to drop this complaint.

Review: Took the truck in to be fixed becuase it kept cutting off and the fuel light was staying on and gas needle would not work. [redacted] told us that it would be a $150.00 for the dognostic but if we get it fixed it will be no charge. [redacted] called and told us that the fuel pump and sending unit both need to be replaced charge was $1100.00. After they made the repair called us and told us that they could not get the fuel light and gas needle to work but they had fixed the problem of the truck cutting off. We were ok with the fuel light and needle we just needed the car to be able to be driven. We pick up truck on Saturday and the next day the truck did the exact samething it had been doing. We towed the truck to them on their next business day which was Monday. They want to charge us $1200.00 because now they need to change a module but how did the diagnostic not tell them that the first time.Why should I pay an additional $1200.00 when the $1100.00 we paid fixed neither of the problems the truck was having.Desired Settlement: I would like them to fix the truck without any additional charges to me. If this is not possible refund me my money so I can have my truck fixed.

Business

Response:

I have talked to the advisor and the technician that performed repair also reprinted the repair order. The customer was advised that the truck needed a fuel pump and a TIPM module for a complete repair. The customer denied the TIPM replacement do to cost and only installed the new fuel pump. The fuel pump was testing bad, not pumping the correct pressure motor shorting out. New pump was installed and truck started and ran fine. The TIPM also tested bad for an internal short, this module controls may on the electronics in the vehicle and should have been replace also. The repair order clearly states the customer dined the module. they can have that module installed at the price quoted in the original repair order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10513395, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a bold face lie. [redacted] called me with the quote for a fuel pump stating this was the cause of my problem. After he replaced the fuel pump [redacted] called us back stating that the problem with starting was fixed and the module would only fix the problem with the gas needle reading and told us that was not important he would not pay the extra 1200.00 they were seeking after they had already replaced the fuel pump because the fuel pump fixed the problem with the car starting. The module problem came up after the initial diagnostic and price quote to fix the problem we brought the truck in for and [redacted] also said their is no guarantee that the module would fix the problem. We have used this service center several times and are loyal customers the way they are handling us is aweful. We have left several messages for General manager to give us a call and we have yet to hear from anyone. We need to really get this resolved.

Regards,

Business

Response:

The Fuel pump and TIPM are related electrically. The TIPM controls the relay system that sends electricity to the fuel pump. when testing the system (fuel pump) you test for voltage and ground at the pump, if both are present the motor should be spinning, if so you still have to check the pressure of fluid coming out of the pump, if that pressure is to low or pump not spinning you replace the fuel pump. The TIPM we know was had at least one bad circuit do to the fuel gauge not registering this was noted. The shorted fuel pump may have over heated back feeding voltage to the TIPM cause that module to fail or the TIPM may have been failing sending low voltage to the fuel pump causing it to fail, we just don't know. The bottom line is both needed to be replaced. At this point to replace the TIPM parts labor and tax is $1411.00 I have called Mr. [redacted] and offered to perform the TIPM install and program repair for $820.00 removing profit from repair as a goodwill gesture. Ray Brandt Dodge could not exist with out the loyally of good customers their friends and family and will do what it takes within reason to satisfy a situation. Thank you

Review: I bought a 2005 Jeep Wrangler Unlimited from Ray Brandt in December and it has been nothing but problems. They sold it to me with an extended warranty that covered bumper to bumper and told me that the jeep had only one owner and had passed their check and was in perfect condition. They refused to give us a car fax. Before leaving with the jeep the strap that holds the driver door was broken and windshield was cracked. They fixed it but the service manager told us that the windshield would crack again on the passenger side. After leaving with the jeep 2 hours later we were back because the jeep had over heated on us all of a sudden. They had it a few days to repair it. After a week of having it that the gas gauge was fluctuating so we brought it in again to fix that problem. They had it for around 2 weeks in which time they tried to sell us a new jeep. Wanting us to put $15000 down and still keep it at sticker price plus the $6000 dollars that was put down on the used jeep was gone and could not be used toward this new jeep. One of the salesman on the sale told me that the jeep should have been sold to the scrap yard and I could have found a better deal for a better quality vehicle on the street. When I told them about the seat hinges and steering column having rust they said it was normal. This level of rust looks like the jeep was flooded and still they refused to give us the car fax. Got the jeep back for 2 days and had to bring it back because of leaks at which time they told me they had done transmission work before we bought it but had not told us this before we bought it. we asked what they did to the transmission but they refused to say what exactly they did. From December when I bought it through January I had the jeep a total of 8 days that were not consecutive. So we told them to pay the first months note which they did. However, we happened to look at the bill and they had shorted it by cents so we would have had a late fee if we had not caught it. There is still more that happened.Desired Settlement: We want the jeep replaced with a 2 door automatic jeep wrangler with up to the same amount of miles as this jeep, that is completely reliable, same year or newer. As well as a refund of the down payment of $6000 and the note for the jeep every month to not change with this new jeep. As well as a refund for the mechanic work we had to get done by an outside mechanic that found out what Ray Brandt could not the bill was $640 which does not include all the parts

Business

Response:

In response to this customer complaint we at Ray Brandt Dodge Chrysler Jeep do an inspection on our pre-owned inventory. We also provide customer's with auto-checks upon request. We do not use carfax. Upon purchasing this Jeep the customer requested that we repair the strap and also the chip in the windshield. We did these repairs. Two days after customer purchased vehicle they returned with vehicle over heating. The cause of this was low coolant from previous transmission repair made before purchase. Customer also had a second issue that the gas gauge was not working properly. We replaced the fuel pump at our expense. Customer did return in January with fluid leaking and we repaired front pinion seal, again at our expense. Customer noticed rust under seats which is normal for any vehicle of this age due to condensation and humidity in this part of the country. We believe we have taken care of the issues the customer has had with this vehicle. We also believe there are no further actions that need to take place.

Thanks,

Ray Brandt Dodge Chrysler Jeep.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10096776, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with their answer because not only are they refusing to do anything but they are lying about when we brought it in and the fact that we were never told about the transmission work until a worker accidentally said something. Not to mention the only reason they fixed the problems that they did at their expense is because they had to since they sold it with a warranty. Then the jeep ran decently for a few konths then I bring it back to get its oil changed then all of a sudden after I get it back it starts overheating yet again. To which the mechanic we went to since ray brandt couldn't figure out the problem said the radiator was cracked and the water pump was going out. This mechanic told us that with the way the parts looked that this was why the jeep was overheating when we bought it. So I refuse to accept the offer Ray Brandt and my demands from them have not changed.

Regards,

Business

Response:

Mr. [redacted] 2005 Jeep Wrangler Unlimited was purchased on December 13, 2013. The customer returned on December 16, 2013 stating that the vehicle was presenting overheating issues. At that time, our service department inspected the vehicle and found there to be an air pocket in the line which was addressed immediately at no cost to the customer. The vehicle was returned to the customer on the following day December 17, 2013. The customer returned on December 31, 2013 stating that the gas gauge readings were erratic, the windshield was cracked, and that cloth straps were torn. At this time, the dealership replaced the fuel pump to correct the erratic readings. The windshield was replaced and the cloth straps were replaced. All cost associated with these repairs were incurred by the dealership. The vehicle was returned to the customer on January 10, 2014. It is our policy in instances such as these, to offer the customer the option to trade out of a vehicle when they seem unhappy with their purchase. The customer declined our offer to trade out of the vehicle at that time. A check was issued by our dealership in the amount of $316.00 for the first payment of the customer's loan. The vehicle did not return to our dealership until May 22, 2014. The customer returned requesting an oil change. The oil change was performed. In addition to the oil change, as is our procedure, a multi point inspection was performed. At this time, no complaints were made by the customer and no issues were found by our service department. As the vehicle did not return presenting overheating issues, we were not given an opportunity to address any additional concerns regarding this issue. In the course of addressing the issues that we were made aware of, no cost (save that associated with the oil change) was incurred by the customer nor were any claims been made against the extended warranty sold to the customer at time of purchase. We will happily inspect and address any issues associated with the vehicle at this time if the customer wishes to return with the vehicle. If the customer is still unhappy with the purchase, we will be happy to appraise the vehicle for trade and discuss options for purchasing a new vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10096776, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We tried to put it into the dealership to get fixed but not one person in their service department could explain exactly what our extended warranty covered eventhough it is the warranty that they apparently work the most with. Also the dates again aren't right because the windshield and door strap were told to be replaced when we were buying the jeep not after. So yet again Ray Brandt is giving a false statement just like every time I've tried to get any information from them. I am tired of them giving the run around and promising things they are not prepared to do. Such as with the trying to get us into a new jeep when they added all the charges they could so that even after a trade in value for the jeep they were still trying to make us pay not only sticker price but over sticker price for the "deal" they were giving us.

Review: I purchased a 2011 Dodge Ram 1500 from this dealer in September 2013, when I made this purchase I was asked to get an additional tires & wheels insurance for my truck. I have refinance the truck to wells fargo which was completed on August 8th. I have reach to this company on several occasion regarding getting a refund for the extra insurance of which I don't need. every time I called I get the runaround. first I spoke with [redacted] she have told me that I needed to cancel the insurance with the company I got the insurance from which I did and I was told they have mailed the check back to the Dealer where I made the purchase from (Ray Brandt Dodge ). every time I have called I was told she was not available when I asked to speak with another finance manager [redacted] he took my information and told me he would call me back in a couple of hours, that was 3wks ago,I still have not heard back from him. from that none response action I decided to speak with the store manager [redacted] he told me on 08/14/2014 that he would give me a call back after he took all my information, I still have not heard back from him either. now every time I call to ask to speak with him I am told he was not available to leave a message. this is very frustrating for to have to keep on calling them to get my money. I can not keep on chasing them and they are ignoring my calls. please help I want this dealer to return me my check in the full amount due to me $392.00Desired Settlement: I want this company to refund me in full for the amount the insurance company mailed them the check for.

Business

Response:

Sorry for the delay on our end. The attached check will be sent out Via US Mail today.

Thanks,

Review: I purchased a Dodge Caravan from the dealer 5 months ago preowned and was told everything checked out with no problems. I have now learned the brakes,disc rotors are bad as well as the headlight assembly. I bought extended warranty and know this is not covered but my point is this was something that was going bad when I bought it and was not disclosed.Desired Settlement: I went to talk to the manager with the thought in mind they would help due to the circumstances and maintain good customer relations andwas basically told have a good day it's on you.

Business

Response:

Customers complaint was addressed within hours. The all repairs were made at NO Cost to the customer. As goodwill we also paid for all regular maintance that was not part of the complaint.

Review: November 2, we brought our 2011 Jeep Liberty in to the service department for an oil change, and asked that the brake pedal be checked as it squeaks frequently. We were called by the service rep and told that we needed 4 new tires, and rear brakes and were given a quote. At that time, we asked very pointedly - the new tires would be the Goodyear Fortera, the same tire? Answer - YES!! We were perplexed that a tire that was guaranteed for 60,000 miles had given out at only 38,000+, but we are concerned about safety. My husband and I left the dealership and talked it over, as the quote we were given was for $909.95 for the tires and mount and balance, and $239.95 for replacing the rear brake pads. Again, we were told that the new replacement tires would be the exact tires- the Goodyear Fortera.Today, November 6, we brought our Jeep Liberty in for the brake work and the new Fortera tires. My husband received a call from the service rep that the tires were not Fortera's but a Goodyear GT. The service rep told him this is a great tire, and if we wanted the Fortera's, we would have to pay an additional $23.00 per tire, and they would have to order these in. My husband was frustrated, but said just put the tires that they have on.When I learned of this bait and switch, I was irate. I called the Goodyear national customer service and spoke to a representative there. I was told that they would not put the GT tire on a Liberty, and that the Fortera is a much better tire for the vehicle. I feel we were victims of bait and switch - that after we brought our car in, expecting and told we were getting the same replacement tires as the Fortera's, we were given a lesser grade tire, and would have to pay an additional cost as well as more time to wait while they ordered the Fortera' in!!We are long time customers of this dealership, and have had all of our vehicles serviced there. I am irate and very disappointed that as long time customers, this business has come down to fraudulent practice.Desired Settlement: We were told that since they had already placed the GT tires on, and my husband had given permission for them to do so, that is it. On top of it all, the brake pedal squeaking situation that I originally asked them to check -- it still squeaks! We would like the original quoted Fortera's on our Liberty, at the original cost quoted.

Business

Response:

We contacted Mr. [redacted] and he returned on 11-18-13 to have tires replaced with original tires he requested at no additional charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9793961, and find that this resolution is satisfactory to me.

Review: On 12/13/14 I went to the Jeep dealer to purchase a Jeep Wrangler. The salesman was not able to find the car I wanted and said it would be best to order one from the factory. After numerous hours of identifying the car and features and negotiating the final sales price, I left the dealer under the impression my vehicle was ordered and given papers signed by the manager confirming my order. I was told the vehicle would take 6 to 8 weeks for the vehicle to be complete and delivered to the dealer. Four weeks later, I was at the dealer to follow up on the status and was told the car was not ready. After about 5 weeks, I called the sales person and was told he had been informed the car was never ordered because there was no deposit given. I was told I didn't need one on 12/13. No one called me and I did not find out until I called them to follow up. When I tried calling the manager he never returned my call. I called corporate to file a complaint and was told they were investigating the problem, but would refer me to another dealer after I told them I no longer wanted to give them my business.Desired Settlement: I had numerous issues w/ this particular dealer concerning warranty issues in the pass. Most cases I always had to call corporate to get them to mediate. This last incident was the last straw. I would like to report this dealer as having poor business practices. I would like to know if they will offer credit towards services (not to be done at their dealership) i.e. oil changes, gift card towards parts/accessaries for the new vehicle that base been ordered at the veterans dealer.

Business

Response:

The day the customer was here, we as a dealership searched for a very specific Jeep Wrangler that she wanted. After searching, and giving her alternate options and configurations of the Wrangler, we came to the understanding that this Jeep would have to be ordered. We then put together an order. The vehicle that she wanted is not a vehicle we would stock. Before submitting the order we let the customer know that our company policy is to have partial payment up front. The partial payment could be used for payment towards the purchase or refunded to the customer at time of purchase. We as a dealership do not believe any further action needs to take place.

Thanks,

Sales Manager