Complaint: [redacted]
I am rejecting this response because:The unit was never "held" for either myself [redacted] or Mr. [redacted] The tenant was still occupying the residence until the end of January per [redacted]. She stated the residents had lived there for 20 years and they didn't know what kind of shape the apartment would be in. The only time a 3 day cancellation period was mentioned is when Mr. [redacted] went in and spoke with [redacted] for the very first time. At the time the application was completed and all money was provided to Irma we were then informed by [redacted] that she would contact us to come and see a unit when available and as time went on and I spoke with [redacted] again she stated she had never informed me of that because as soon as they get a unit it is then occupied. The apartment that we were hoping to lease was always occupied and the complex never lost any money due to my and Mr. [redacted] cancellation which took place after the tenant had supposedly moved out and we went back in to speak with Irma. [redacted] never spoke or dealt with either one of us and is providing information that she has been given by her leasing agents which is unfortunate. I have the voicemail that [redacted] left me stating she was calling to confirm if we were indeed cancelling that was left on a Tuesday and we contacted her back on that following morning on Wednesday. We did everything that we were told and when we started seeing and hearing that nobody in the office was on the same accord and was not being totally honest with us is when there was a change in information. When Mr. [redacted] attempted to speak with [redacted] due to being told [redacted] would/ wouldn't be in the office that day she blew us off and told Mr. [redacted] it was our fault for putting the deposit down for an apartment that we didn't look at in the first place and blew us off.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] is slandering our name at this point. At no time was there any mention that myself [redacted]) or Mr. [redacted] stated to anyone in the Hillcrest office that we had found another location or that we found another location because we omitted information from any application. I am positive that you all would be able to locate our information in the rental database. Once again, [redacted] informed us at the time the application was completed, that once Mr. [redacted] had satisfied the rent debt there would be no additional deposit. We scanned a copy of the rent debt that was paid in full to [redacted] and she then again, stated something different saying she faxed the information to her corporate office and would get back with us as far as any additional security deposit and she never contacted us or anyone with the company contacted us. [redacted] is fabricating the entire ordeal because she was never involved with any of the paperwork or conversations so again, she is going off of what is being told to her by her subordinates. The fact of the matter is that as Mr. [redacted] told [redacted] THE ONLY DAY that he spoke with her is that the company is stealing money.
She can absolutely forward their rental agreement or website information, however, as I previously stated we spoke with [redacted] initially and then [redacted] every other time. Our request is just that this business is following all laws applicable to the leasing of their property and nothing more. We are not attempting to gain anything from this matter at this point other than the truth being told and told accurately and precisely and to save any other trusting individual(s) of having to deal with slanderous individuals that have no moral integrity. What is in an agreement is our duty/obligation to read, but as was stated we did trust in the individual that we initially made the contact with.The apartment complex never lost any money due to "holding" the apartment for us because their was still residents that occupied that unit.
Regards,
[redacted]
When a deposit is put down and an apartment is assigned that means we are holding that assigned apartment for them and cannot be leased to anyone else. When an application is tuned in with deposit, application and administrative fees the cancellation notice is on both the application and the rental criteria that was signed by both parties and it was also explained to them when the application was turned in. Its states they have 72 hours to cancel. They waited 43 days to cancel. They were assigned a move date and accepted the move in date even though they had not viewed the apartment. They were given our website so that they could view actual pictures of what the unit would look like. The website is listed on all our brochures. They are not canceling because they had not seen the apartment, they are cancelling because he has a housing debt and did not want to pay the extra deposit (they agreed to pay upon move in) so they found a different apartment complex and did not add him on the application (which is a violation falsifying information on a rental application, not listing all that will occupy the apartment resulting in a denial of applicant for residency.) This is the reason that was given to the leasing professional was told when they came to cancel and pick up deposit on February 4th. That they found another apartment and did not add him on the rental application due to a housing debt so they would not have to pay an addition deposit. Both [redacted] and myself answered all their questions kindly and respectfully they seemed to have no issues until we were unable to give them their deposit back. I can forward you a copy of our rental application and rental criteria should you want to see a copy. Best, [redacted] [redacted] Hillcrest Apartments Property Director [redacted]
Complaint: [redacted]
I am rejecting this response because:The unit was never "held" for either myself [redacted] or Mr. [redacted] The tenant was still occupying the residence until the end of January per [redacted]. She stated the residents had lived there for 20 years and they didn't know what kind of shape the apartment would be in. The only time a 3 day cancellation period was mentioned is when Mr. [redacted] went in and spoke with [redacted] for the very first time. At the time the application was completed and all money was provided to Irma we were then informed by [redacted] that she would contact us to come and see a unit when available and as time went on and I spoke with [redacted] again she stated she had never informed me of that because as soon as they get a unit it is then occupied. The apartment that we were hoping to lease was always occupied and the complex never lost any money due to my and Mr. [redacted] cancellation which took place after the tenant had supposedly moved out and we went back in to speak with Irma. [redacted] never spoke or dealt with either one of us and is providing information that she has been given by her leasing agents which is unfortunate. I have the voicemail that [redacted] left me stating she was calling to confirm if we were indeed cancelling that was left on a Tuesday and we contacted her back on that following morning on Wednesday. We did everything that we were told and when we started seeing and hearing that nobody in the office was on the same accord and was not being totally honest with us is when there was a change in information. When Mr. [redacted] attempted to speak with [redacted] due to being told [redacted] would/ wouldn't be in the office that day she blew us off and told Mr. [redacted] it was our fault for putting the deposit down for an apartment that we didn't look at in the first place and blew us off.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] is slandering our name at this point. At no time was there any mention that myself [redacted]) or Mr. [redacted] stated to anyone in the Hillcrest office that we had found another location or that we found another location because we omitted information from any application. I am positive that you all would be able to locate our information in the rental database. Once again, [redacted] informed us at the time the application was completed, that once Mr. [redacted] had satisfied the rent debt there would be no additional deposit. We scanned a copy of the rent debt that was paid in full to [redacted] and she then again, stated something different saying she faxed the information to her corporate office and would get back with us as far as any additional security deposit and she never contacted us or anyone with the company contacted us. [redacted] is fabricating the entire ordeal because she was never involved with any of the paperwork or conversations so again, she is going off of what is being told to her by her subordinates. The fact of the matter is that as Mr. [redacted] told [redacted] THE ONLY DAY that he spoke with her is that the company is stealing money.
She can absolutely forward their rental agreement or website information, however, as I previously stated we spoke with [redacted] initially and then [redacted] every other time. Our request is just that this business is following all laws applicable to the leasing of their property and nothing more. We are not attempting to gain anything from this matter at this point other than the truth being told and told accurately and precisely and to save any other trusting individual(s) of having to deal with slanderous individuals that have no moral integrity. What is in an agreement is our duty/obligation to read, but as was stated we did trust in the individual that we initially made the contact with.The apartment complex never lost any money due to "holding" the apartment for us because their was still residents that occupied that unit.
Regards,
[redacted]
When a deposit is put down and an apartment is assigned that means we are holding that assigned apartment for them and cannot be leased to anyone else. When an application is tuned in with deposit, application and administrative fees the cancellation notice is on both the application and the rental criteria that was signed by both parties and it was also explained to them when the application was turned in. Its states they have 72 hours to cancel. They waited 43 days to cancel. They were assigned a move date and accepted the move in date even though they had not viewed the apartment. They were given our website so that they could view actual pictures of what the unit would look like. The website is listed on all our brochures. They are not canceling because they had not seen the apartment, they are cancelling because he has a housing debt and did not want to pay the extra deposit (they agreed to pay upon move in) so they found a different apartment complex and did not add him on the application (which is a violation falsifying information on a rental application, not listing all that will occupy the apartment resulting in a denial of applicant for residency.) This is the reason that was given to the leasing professional was told when they came to cancel and pick up deposit on February 4th. That they found another apartment and did not add him on the rental application due to a housing debt so they would not have to pay an addition deposit. Both [redacted] and myself answered all their questions kindly and respectfully they seemed to have no issues until we were unable to give them their deposit back. I can forward you a copy of our rental application and rental criteria should you want to see a copy. Best, [redacted] [redacted] Hillcrest Apartments Property Director [redacted]