Re/Max Tri County Assoc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your rejection of the business's response Revdex.comthe business has made no attempt to contact me at anytime during the last monthThey have stated a month ago they were going to order materials and last week they stated again they still needed to order materialsWhy is it now that they're now going to come out on the 30th of August to review all the necessary problems to fix or tear off and replace when the work began in may? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted]

We have spoken with Mr***The construction manager has spoken to him pertaining to the leak and the design of Mr***'s roof preventing access to the space to inspectAfter meeting with Mr [redacted] on 2/12, we are set to return to Mr***'s residence after the ice has melted to further inspect the roof and find any further leaksWe are committed to resolving this for Mr***

Metal Masters Construction takes the claim from the ***'s very seriously and is processing their claim as quickly as possibleWe are currently waiting for the insurance company to finish processing this claim, so that we can make this right between the *** family and the Metal Masters family
As soon as the claim is complete, we will be resolving this for the ***s

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The material is now available for installation/repair We will be contacting the homeowner to set a date.. Thank you

We currently have a service date set for 8/28/to address the issues as well as full photographic documentationDespite multiple attempts at contact over the past two weeks, we have been unable to make contactHowever, the homeowner should rest assured that all concerns will be taken care of
as previously addressed by both her and the member of management she spoke withAny other concerns she may have that she has not previously brought to our attention should be made clear either through returning our contact call or when we return to her home on 8/

We take this matter very seriouslyWe have spoken with the homeowner about their concernsThe material for the repairs requested by the homeowner have been ordered and the material is expected to be in next FridayAs soon as it is in and the installer is available, we will have the work
completed

The installer is resolving the issue today 11/29/ The homeowner added an additional window after installation and it took longer to receive the window and to get it back on schedule The original work was done in a timely mannerThis was additional work after the fact

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.comthe business has made no attempt to contact me at anytime during the last month. They have stated a month ago they were going to order materials and last week they stated again they still needed to order materials. Why is it now that they're now going to come out on the 30th of August to review all the necessary problems to fix or tear off and replace when the work began in may?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

We have spoken with Mr. [redacted]. The construction manager has spoken to him pertaining to the leak and the design of Mr. [redacted]'s roof preventing access to the space to inspect. After meeting with Mr. [redacted] on 2/12, we are set to return to Mr. [redacted]'s residence after the ice has melted to further inspect...

the roof and find any further leaks. We are committed to resolving this for Mr. [redacted].

In Response to this complaint let me first explain our towing contract.  Our company was contacted by [redacted] Apartments in June 2015 to enforce the parking regulations for their complex.  The apartment complex was having issues with residents having more than one guest with a car...

taking up the parking spaces of other residents.  In order to help control the parking issues the complex issued parking stickers to all residents for their vehicles, and notified them of the parking rules.  We have a contract with the apartment complex, and we also hold a [redacted] City Business license.  We are to tow after 10pm Monday through Sunday any vehicle that does not have a parking sticker or temporary parking pass displayed in the window.  Our signs are posted at the front entrance of the complex, and on the wall of the leasing office. The complaint is from a resident that understands the parking rules and regulations, and who has had a car towed once before due to the same issue.  The resident was not outside when her car was hooked to a snatch lift truck, and at no time did an employee stand between her and the vehicle.  The resident called the number as soon as the car was taken out of the complex.  She was explained how much the fees were, and she understood fully how to obtain her car.  There was never a time any information was withheld and in fact the leasing office has all of our information as well.  This resident called our office after 9:30pm on 5/8, 5/9, and 5/10.  On 5/10 we had to contact the [redacted] County Sheriff due to this resident.  The resident was once again explained by the officer our business hours, fees, address, and the officer verified our business.  An hour after the [redacted] County officer left I was phoned by an [redacted] County officer who was stating that the resident had called them because of the same issues.  I explained to the officer that [redacted] County had just explained everything to her just an hour prior.  This resident was well aware of the rules, and our location.  As of today, the vehicle has been returned.  We were contacted by the residents father who was the legal owner of the car, and there was not a problem.  The father paid the impound fees and the car was returned.