I called because of the reviews I read online and made an appointment for Friday, 5-13-16 from 1-3pm. [redacted] said, Chase would be coming out and would call first. I explained to [redacted], not to call, that I would be here. I also explained that I do not have a cell phone and only have one line into the house in one room only and I might miss the call. [redacted] said Chase would come out anyway.
On Thursday, 5-12-16, [redacted] called again, leaving a voice message, to confirm the appointment. I called back and asked if Chase could come earlier? [redacted] looked at his schedule and said, no, he is booked. [redacted] said he would call a half hour before arriving. I told her I did not want the call. I again reiterated that he should not call before coming.
On Friday, 5-13-16 at 10:16 am Chase left a phone message wanting to change the appointment time. I called him and he made a big deal out of trying to change the time because he did not want to go to Palm Beach County and then come all the way back to Broward County for my scheduled appointment. I had already scheduled my day but since Chase was pushing the change I raced back from what I was doing, in Boca Raton to meet with him. I went out of my way to accommodate Chase. This was a mistake, as I later found out, as it is their way or the highway.
[redacted] then sent me a written proposal that was virtually unreadable. This was very unprofessional. I had to contact them again to get a readable proposal. I then called Re NU directly to asked questions about the proposal because It was worded different than what Chase and I discussed.
From that point on, I got the round around and was lied to. Raven told me [redacted] (the owner) was not in when I called. I asked when he would be back so I could call back later. I was told I could not call back. I explained my telephone issue with Raven. I was basically told they did not care and that I would have to sit by the phone at their convenience. I told her I could send my automated scheduler over so Chase could make an appointment with me at both our conveniences. This was refused. I mentioned to her, 4 times that I had to go that I had a conference call at 1 PM. She continued to talk and did not care. I finally said, "I got to go, good bye.
After 1 pm I received a phone call from Chase saying I was unhappy with the girls. Chase called me after I told Raven for him not too. Chase basically called to hassle me. First off, I spoke to one girl. This girl told me the owners policy is he and his people will never speak to the customer when they call and she can only take a phone number. Second, I was unhappy with the owner's policy that when a customer calls in they must always leave a phone number and wait for a call.
Chase told me [redacted] was there when I called. Chase also told me the girls did not know my telephone scenario. This was not true as I told Raven about my telephone system. So what is the truth? First, I was given all the misleading information from Raven that the owner was not in and she did not know when he was going to be back. Then Chase, who is family of the owner, told me [redacted] was in when I called and listening to the call, then Chase changed his story and said, [redacted] was there but tied up with a customer on the phone. Any way you try to redirect this or slice it it's all deceptive and unprofessional.
I was to be a new customer. Shame on Re Nu Ceiling for present an unprofessional estimate, deceitful responses, poor customer service and refusing to answer my questions reference the quote. I was treated like sm of the earth and they were god. A company like this who treats people in this fashion will sooner or later lose out.
In this specific case, I was treated poorly and unfairly. I would not recommend Re Nu Ceilings. I will make sure to tell everyone I know my personal experience and to not use Re Nu Ceilings.
I called because of the reviews I read online and made an appointment for Friday, 5-13-16 from 1-3pm. [redacted] said, Chase would be coming out and would call first. I explained to [redacted], not to call, that I would be here. I also explained that I do not have a cell phone and only have one line into the house in one room only and I might miss the call. [redacted] said Chase would come out anyway.
m of the earth and they were god. A company like this who treats people in this fashion will sooner or later lose out.
On Thursday, 5-12-16, [redacted] called again, leaving a voice message, to confirm the appointment. I called back and asked if Chase could come earlier? [redacted] looked at his schedule and said, no, he is booked. [redacted] said he would call a half hour before arriving. I told her I did not want the call. I again reiterated that he should not call before coming.
On Friday, 5-13-16 at 10:16 am Chase left a phone message wanting to change the appointment time. I called him and he made a big deal out of trying to change the time because he did not want to go to Palm Beach County and then come all the way back to Broward County for my scheduled appointment. I had already scheduled my day but since Chase was pushing the change I raced back from what I was doing, in Boca Raton to meet with him. I went out of my way to accommodate Chase. This was a mistake, as I later found out, as it is their way or the highway.
[redacted] then sent me a written proposal that was virtually unreadable. This was very unprofessional. I had to contact them again to get a readable proposal. I then called Re NU directly to asked questions about the proposal because It was worded different than what Chase and I discussed.
From that point on, I got the round around and was lied to. Raven told me [redacted] (the owner) was not in when I called. I asked when he would be back so I could call back later. I was told I could not call back. I explained my telephone issue with Raven. I was basically told they did not care and that I would have to sit by the phone at their convenience. I told her I could send my automated scheduler over so Chase could make an appointment with me at both our conveniences. This was refused. I mentioned to her, 4 times that I had to go that I had a conference call at 1 PM. She continued to talk and did not care. I finally said, "I got to go, good bye.
After 1 pm I received a phone call from Chase saying I was unhappy with the girls. Chase called me after I told Raven for him not too. Chase basically called to hassle me. First off, I spoke to one girl. This girl told me the owners policy is he and his people will never speak to the customer when they call and she can only take a phone number. Second, I was unhappy with the owner's policy that when a customer calls in they must always leave a phone number and wait for a call.
Chase told me [redacted] was there when I called. Chase also told me the girls did not know my telephone scenario. This was not true as I told Raven about my telephone system. So what is the truth? First, I was given all the misleading information from Raven that the owner was not in and she did not know when he was going to be back. Then Chase, who is family of the owner, told me [redacted] was in when I called and listening to the call, then Chase changed his story and said, [redacted] was there but tied up with a customer on the phone. Any way you try to redirect this or slice it it's all deceptive and unprofessional.
I was to be a new customer. Shame on Re Nu Ceiling for present an unprofessional estimate, deceitful responses, poor customer service and refusing to answer my questions reference the quote. I was treated like s
In this specific case, I was treated poorly and unfairly. I would not recommend Re Nu Ceilings. I will make sure to tell everyone I know my personal experience and to not use Re Nu Ceilings.