Readly LLC

[redacted] Hincks replied: Hiya, Our records show that there was only ever one payment that was debited which was dated 28th MayThis was for a one month gift card purchaseIn order for us to locate the order and investigate further we will need the customer to provide us with the digit activation codeI can also confirm the customer does have access to the app until 21st July, to login they will simply need to use the email address and password they used when creating the accountLet me know if you need anything elseKind regards, [redacted] Global Customer Service Manager

DEC 16, | 10:08AM GMT [redacted] replied: Hiya, Thank you for providing those detailsI have been in contact with this customer and explained the details for themThe details of the offer were explained at the time of order when the customer submitted their bank details Unfortunately the customer contacted us regarding cancellation after the payment was takenAt the point of contact I cancelled the account and have ensured the customer no further payments will be taken but I am unable to arrange a refund of the $takenIf you need anything else please do let me knowKind regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The payment was taken before the trial period expired Regards, [redacted]

DEC 16, | 10:08AM GMT [redacted] replied: Hiya, Thank you for providing those detailsI have been in contact with this customer and explained the details for themThe details of the offer were explained at the time of order when the customer submitted their bank detailsUnfortunately the customer contacted us regarding cancellation after the payment was takenAt the point of contact I cancelled the account and have ensured the customer no further payments will be taken but I am unable to arrange a refund of the $takenIf you need anything else please do let me knowKind regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: The payment was taken before the trial period expired.
Regards,
[redacted]

[redacted] Hincks replied: Hiya, Our records show that there was only ever one payment that was debited which was dated 28th May. This was for a one month gift card purchase. In order for us to locate the order and investigate further we will need the customer to provide us with the 16 digit...

activation code. I can also confirm the customer does have access to the app until 21st July, to login they will simply need to use the email address and password they used when creating the account. Let me know if you need anything else. Kind regards, [redacted] Global Customer Service Manager

DEC 16, 2015  |  10:08AM GMT [redacted] replied: Hiya, Thank you for providing those details. I have been in contact with this customer and explained the details for them. The details of the offer were explained at the time of order when the customer submitted their bank details....

Unfortunately the customer contacted us regarding cancellation after the payment was taken. At the point of contact I cancelled the account and have ensured the customer no further payments will be taken but I am unable to arrange a refund of the $9.99 taken. If you need anything else please do let me know. Kind regards, [redacted]

[redacted] Hincks replied: Hiya, Our records show that there was only ever one payment that was debited which was dated 28th May. This was for a one month gift card purchase. In order for us to locate the order and investigate further we will need the...

customer to provide us with the 16 digit activation code. I can also confirm the customer does have access to the app until 21st July, to login they will simply need to use the email address and password they used when creating the account. Let me know if you need anything else. Kind regards, [redacted] Global Customer Service Manager

DEC 16, 2015  |  10:08AM GMT [redacted] replied: Hiya, Thank you for providing those details. I have been in contact with this customer and explained the details for...

them. The details of the offer were explained at the time of order when the customer submitted their bank details. Unfortunately the customer contacted us regarding cancellation after the payment was taken. At the point of contact I cancelled the account and have ensured the customer no further payments will be taken but I am unable to arrange a refund of the $9.99 taken. If you need anything else please do let me know. Kind regards, [redacted]