Ready Logistics

My wife's Maserati Levante was supposed to be picked up at Manheim PA and delivered to Manheim Atlanta on the 6th of August. The dispatcher said it'd be picked up on the 5th and delivered the 6th if we paid in advance. Then they said the 12th after giving us the run around. IT'S NOW THE 15th! Not one will tell us where the car is.. (it still says IN TRANSIT) customer service is rude and refuses to give an update.. Now they're claiming no later than the 18th for delivery! I've had to pay for a rental car for my wife for the last few weeks all because of their miscommunication and lies! I never leave reviews but this has been the worst customer experience I've ever had in my 44 years on earth! Sadly, we still have no info on delivery! They refuse to give drivers whereabouts or info! I work with Ivesman Auto and have purchased at least 8 cars from them in the last 2-3 years and this is the 1st and last time I'll let them use Ready Logistics. And lastly to Ready Logistics, we're hard working people that really need our vehicles to get to work and get our children to school.. This isn't right! You guys should at least care about your customers and show a little empathy. I didn't't even want to write this review because I'm sure you have a lot of great hardworking folks there that have families just like mine.. Sadly, I guess I care more about theirs than you all do mine!

Do not use the Ready Logistics if you have other options available.

-Delay in Pick up/Drop off
-Don't provide you with the correction information
-Irresponsible Customer Services

I wouldn't recommend.
they are keep lying about the pick up and drop off . terrible company and high charges.
I called them on Sunday to cancel my order and they said the transporter is there to pick up the car and after calling several times and out they picked up the car three days later on Tuesday and they said I'll get it in the evening which didn't happened.
today is Wednesday they said by 9 o'clock you get your car and still haven't got it .

We have sent a check to [redacted] for the amount of the repair [redacted] has stated that he would be removing the Revdex.com complaintThis should be a closed case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We had a vehicle in Grand Rapids,MI to pick up for DC Auto Sales in Sturgeon Bay,WI. Waited over a week for Ready Logistics for a transport time. Begged them to just get it in Wisconsin ie: Milwaukee, Green Bay and we would get it from there. Told on Monday 01/14/19 that it was going to be picked up on Monday night and delivered on Tuesday. Our customer was leaving on a family trip on Friday. NO CAR! NO TRANSPORT! Nothing. Went with a flat bed at our expense($580.00) so our customer could leave. NEVER AGAIN. Twice you have done this, once from Ohio, and we went both times after our customers said they would refuse the car if it wasn't here. You gave us grief and cost us money.

First of all, I am sorry that the delivery wasn't as expected. We do our best to deliver the vehicles as quickly and efficiently as possible, but things don't always go as expected. We have moved dozens of vehicles for this dealer over the last 6 years. In every single case the dealer is notified...

that we DO NOT provide delivery guarantees. We specify this in our terms and conditions, as well as each order that is placed with us. We tell our customers what the average delivery time is (in this case 5-7 days), but we make it clear that there are no guarantees. The driver updated our system on this move saying that he had picked the unit up when in fact he hadn't. The dealer then cancelled the move and decided to go pick up the vehicle himself. Again, I apologize that this move didn't turn out as expected. We would love to earn your business back.

We have sent a check to [redacted] for the amount of the repair. [redacted] has stated that he would be removing the Revdex.com complaint. This should be a closed case.

We have sent a check to [redacted] for the amount of the repair. [redacted] has stated that he would be removing the Revdex.com complaint. This should be a closed case.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Morris J[redacted]

First of all, I am sorry that the delivery wasn't as expected. We do our best to deliver the vehicles as quickly and efficiently as possible, but things don't always go as expected. We have moved dozens of vehicles for this dealer over the last 6 years. In every single case the dealer is...

notified that we DO NOT provide delivery guarantees. We specify this in our terms and conditions, as well as each order that is placed with us. We tell our customers what the average delivery time is (in this case 5-7 days), but we make it clear that there are no guarantees. The driver updated our system on this move saying that he had picked the unit up when in fact he hadn't. The dealer then cancelled the move and decided to go pick up the vehicle himself. Again, I apologize that this move didn't turn out as expected. We would love to earn your business back.

[redacted] purchased this car from [redacted]. [redacted] asked us to transport this to them out of OH. [redacted] is a longtime customer of ours so they gave [redacted] our contact information for him to get updates from us. Because of the weather (snow and ice) this...

vehicle is taking longer than we would hope it to take, but none the less will still deliver within the original quoted days that we gave to [redacted] Honda. I have been in communication with [redacted] multiple times per day to give him status updates. This vehicle did finally get picked up over the weekend and will deliver tomorrow. The pick up location is covered in snow and ice and the carrier was there for over 4 hours trying to get this vehicle loaded. We will continue to keep [redacted] updated until this actually delivers.

Again, I apologize the move did not go as expected. In regards to how you are claiming you were treated by Jordan (we don't have a George that works for us), the notes in our system make it very clear that you were upset and that your expectations weren't met. Again, I apologize for that. The move was cancelled and we weren't able to fix the problem the driver had created. Again, we would love to help you out with any of your future transportation needs and we will do our best to meet your expectations. There is no question that there was a delay with the move, which is why we don't offer any guarantees. The only question is in regards to how Jordan treated you - regardless, you are the customer and if you feel you weren't treated respectfully then I apologize for that and we would love to make it up to you.

The post sale inspection does not show any damages underneath the vehicle... the transport company told me that the auction would not share the inspection with them so they didn't have access to the inspection and that I need to get it and send it to them... also the auction company paid 1300 for damages that were on the vehicles exhaust and they told me the damages to the plastics under the vehicle seem to sound more like transport damages because they didn't have notes of damages under the vehicle... I have a photo of the vehicle on the transport trailer that a neighbor took and sent to me... the driver would clearly be able to see damages under the vehicle considering its on the second level and there is no platform covering the bottom of the vehicle leaving it completely exposed and clearly visible (i will attach pics of the Blue car and its damages). the transport company is lying and this is proven in the photo that I am attaching showing clearly that the car is on the second level without any obstructions  blocking the underside of the vehicle where the damage is.

This is arguably the worst transportation company in America and I urge you to avoid all contact with them.

Communication is non existent, customer service is ill informed, unwilling to assist, often dismissive and rude.

According to our records this vehicle delivered yesterday. We did have several delays in transporting this vehicle - we cancelled this off one of our carriers, and the driver that actually picked this up had health complications going through Utah. While this is certainly not the norm for a vehicle...

to take over 3 weeks to go cross country, it does happen from time to time due to unforeseen circumstances. We appreciate the patience that [redacted] has demonstrated.

Thanks for contacting me via email – I must’ve missed Mr. [redacted]’s rebuttal earlier. Mr. [redacted] states below that “the auction company paid 1300 for damages that were on the vehicles exhaust and they told me the damages to the plastics under the vehicle seem to sound more like transport damages because they didn't have notes of damages under the vehicle”, but the auction notes that are attached (see AS400 Notes.pdf) include notes from the auction employee that state “A/P TO CUT CHECK FOR $1300 PSI ERROR PER GARY KENNEDY EXHAUST RIPPED OFF THE MOTOR, UNDER SHIELDS TORN UP AND MISSING”. The auction acknowledged that the vehicle had previous under carriage damage that included both exhaust ripped off and under shields torn up. The under shields are the plastic pieces that Mr. [redacted] is referring to below. Again, the auction acknowledged that they messed up on their post-sale inspection (PSI) as per the attached AS400 notes, and that they paid Mr. [redacted] $1300 for both the exhaust and the plastics (under shields). Mr. [redacted] is simply trying to be paid twice for damage that the auction is acknowledging was pre-existing damage from before the carrier ever picked up the car. All of the undercarriage damage is tied together and was clearly pre-existing from before the carrier ever picked up the car. The auction made an offer to Mr. [redacted] to be reimbursed for $1300 for the damages or he had the option to unwind the sale (auction would take the car back) and Mr. [redacted] chose to be reimbursed $1300.  I have also attached Mr. [redacted]’s estimate to repair the damages, which as you can see also includes an estimate to repair the exhaust. When we called him out on it and notified him that he was already paid for the exhaust and under shields by the auction he simply stated that “[he] made a mistake and didn’t mean to send [us] the estimate for the exhaust”. Again, all of this under carriage damage is tied to together and was pre-existing. The photo of the car on the trailer doesn’t prove anything – we all know that the damages were pre-existing and the auction already took responsibility for those damages. If needed, I can get the auction representative on a conference call to confirm that the damages, including the missing plastics, were NOT done by the carrier and were in fact pre-existing. They will also confirm that Mr. [redacted] was aware of all of this when the $1300 reimbursement offer was made to him, and that he accepted that offer. Please advise if I need to obtain additional documentation from the auction that further confirms the notes they have in their system (attached AS400 Notes.pdf), or if you would like to get them on a conference call to confirm that the deal they made with Mr. [redacted] included the plastic under shields and all of the undercarriage damage. Bryce B[redacted]             Bryce B[redacted]          Co-Founder / Vice President Business Development

[redacted] purchased this vehicle from the Manheim Ohio (auto auction in OH). He ordered a "PSI" which stands for "post sale inspection", where the auction has inspectors put the car up on a lift and they look at the entire car, including the underneath. It was found at that time that the entire...

undercarriage of this car had damage. [redacted] agreed to still purchase this vehicle and the auction agreed to pay him $1300 for the damage to the undercarriage of the car. All of this happened before we ever transported the car or ever saw the car. The notes in the auctions system describes the damage as "Exhaust ripped off the motor, under shields torn up and missing". It is clear that this vehicle sustained damage undercarriage damage long before we transported it. Jaimie has submitted a couple of different bids to us for the undercarriage damage and it is very clear that he is now having buyers remorse. We have spoken to the auction several times and they made it clear that the entire undercarriage of this vehicle sustained a ton of damage before we ever touched the car, and that [redacted] was completely made aware of this and was given the opportunity to void the sale. He decided to keep the car and get the $1300 credit for the damage, but is now looking for Ready Auto Transport to contribute even more. We had nothing to do with this damage whatsoever. [redacted] is asking that we pay for the missing plastics underneath the car, but again, the auctions notes from before we ever moved the car make it very clear that these plastics were already torn up and missing, and [redacted] was made aware of that. Again, their notes state "Exhaust ripped off the motor, under shields torn up and missing". The driver is not able to inspect underneath the car because of how low to the ground it is, even when it is put up on a trailer there is a platform under the car that obstructs their view of the undercarriage. As we have stated many times to [redacted], this is not transport damage whatsoever ever and we have proof that all of this damage existed before we ever moved the car. If needed I can provide the auction system notes that were provided to us by the auction which is all the proof needed, but we have already explained this to [redacted].

We have sent a check to [redacted] for the amount of the repair. [redacted] has stated that he would be removing the Revdex.com complaint. This should be a closed case.

Awful. Car showed up several days late and the only humans I could get on the phone could provide no information as to it's whereabouts - just forwarded me to voicemails of others who never called back. Turns out the vehicle was initially delivered to a town with the same name as mine, but in another state. To top it all off, the vehicle arrived with a significant dent not noted on the paperwork. Still trying to get them to fix it.
There's more, but I'll stop here. I'd highly recommend using someone else..