Real Estate Answers

From: [redacted] Sent: Thursday, January 25, 1:AM To: Revdex.com [redacted] Subject: ConnPost RE: Complaint # [redacted] I received a call from the ConnPost yesterday informing me that they were going to cancel the amount of $with [redacted] I'm sure that the inquiry from your agency helped to reach this settlement Thank you , [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This is in response to complaint, ID# [redacted] The following corrective actions have been taken: [redacted] Reached out to district managers, operations and audience directors to ensure delivery [redacted] Credited customer for missed deliveries[redacted] Canceled customer's account as per customer's request [redacted] Issued full refund of customer's paymentThey should receive sometime next week[redacted] Left message with customer to let the customer know we have stopped the account and issued a refund

This is in response to Revdex.com complaint, ID# [redacted] I take this complaint very seriouslyIt appears that not all the complaints from were coded correctly by the customer service rep so there was a disconnect from the system to the carrierWe refunded the customer $and apologize for the system errors and poor serviceWe spoke with the customer today 3/3/We explained that they should see the refund by the end of next weekPlease let me know if you should need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to complaint, ID* *** I take this complaint very seriously and have acted swiftly to resolve itThe following corrective actions have been taken: * Reached out to the call center and discovered they mistakenly provided the incorrect rate to the customerThere is no such
rate for Monday-Sunday delivery $39.This is the Sunday and Thursday rate.*Customer mailed in order and check for the incorrect amount* Spoke to in house customer service team and found that they received the order and check but placed to the side (locked cabinet) to research the incorrect rate that was offered*Customer service reached out to customer and made aware the correct rateWe were unable to honor the $rate because there is no such rate to use* We were able to honor a lower rate and customer paid additional amount for Monday-Sunday delivery and is active and paid for weeks We apologize for the miscommunication and have spoke to the customer service repPlease let us know if you need anything further

To Whom it May Concern, We have looked into this issue and refunded the customer $and have spoke to the district manager along with the carrier to ensure the newspaper will be double bagged to prevent wet papers when it rainsPlease let us know if you should need anything further

We have replaced the independent contract carrier on the *** route that includes delivery to *** *** *** Delivery should be back on time with timely delivery. Please feel free to reach out to me directly at ###-###-#### if you have further questions. Frank H***

Complaint: ***
I am rejecting this response because: the Connecticut Post has made this my fault with their incorrect statements!! I did not mail in the incorrect amount! I called them to find out if that amount was correct,and when they stated it was I mailed in the amount they requested!! Also, I would like to know why it took from 11/28/to 3/10/to research my check? Also I emailed them asking for a written confirmation of our contract and I have yet to receive anything! I don't trust their business practices and would like to receive an email saying I am paid in full and my contract is until December 31,2017!
Sincerely,
*** ***

All of our subscriptions and billing statements include language that all subscriptions are continuous and automatically renew. We have removed her account for our collections agency file

This is in response to complaint ID *** There was a new sales rep selling and mistakenly sold a subscription to *** * *** who resides in *** **We do not deliver to *** **We spoke with the customer on February 8, and apologized for the errorWe issued a full
refund of $back to their credit card on February 8, Please let me know if you need anything further. Regards,*** ***rDirector of Audience Development***

We have finally improved delivery service to this household and have it finally resolved as of 01/17/18. If you have future delivery problems please feel free to reach out to me directlyFrank H*** ###-###-####

Complaint Information: Customer said they had called to stop delivery of the paperA stop was never entered nor any notice of a customer contactI put through the stop immediately and cleared the balance on the accountI called and left the customer a message as wellBill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our billing statements fully disclose that a fee of $will be charged per billing term on our printed bill customers. If you elect to join our EZ Pay program you can avoid the fee. I have credited *** *** account for $one time only

Re: Complaint ID *** I have received credits to my account which I consider a satisfactory resolution to this problemI consider this dispute closedThank you for your assistance*** ***

The purpose of this letter is to respond to the complaint referenced above. We are sorry the individualwas disappointed in this matter. However, a thorough review of our policies, manger's actions, andphone records reveal that Anderson Coach & Travel acted appropriately in this...

situation.Electronic phone records show there was no receipt of a call by the missing phone's owner until 9August at 10:01 AM. That call was returned at 10:29 AM the same day by the manager of the lost andfound department, who explained that we could only hold the phone for 30 days from the trip date,which was 15 July. The owner spoke at that time about arranging for the phone to be picked up.There were no further arrangements made and no other calls received until 17 August. In accordancewith the 30-day policy, the device had been disposed of on 16 August.All Anderson Coach & Travel motorcoaches are placarded with reminders to passengers that thecompany is not responsible for any items left onboard the vehicle. As a courtesy we do hold items thatare found after trips for 30 days to allow passengers to claim them. However, it is necessary to discarditems after that point to avoid an unmanageable buildup of items.Any further questions regarding this matter may be directed to me at the address and phone numberbelow.

Complaint: [redacted]
I am rejecting this response because:there is no signed contract or agreement...

between CT Post and the customer. I have never heard.of doing an automatic renewal without customer agreement on service terms.  That is blindsiding to anyone. I am disappointed after a 20 year customer. I will pay your $75 bill to avoid having to keep hearing from you. Please also note the majority of my papers in.past 5 years were either not delivered, wet or damaged. Sadly, I never complained but the main reason for discontinuing paper service.  Your billing process should require a customer agreement to avoid this for future customers especially the elderly or ones like me who don't read bills since I paid online.  Unfair business practice in my opinion...
Sincerely,
[redacted]

To Whom It May Concern,   This is in response to Revdex.com complaint, ID#[redacted]. I take this complaint very seriously and have acted swiftly to resolve it. The following corrective actions have been taken:   ·  Order was started at the incorrect rate causing the incorrect bill · ...

Account was put on correct rate, balance was cleared and customer was contacted, 11/27 ·  New bill was sent, payment from customer received, payment was posted to account ·  Left message for customer 2/6/17 detailing that the account is paid through 12/8/17 ·  Sent email 2/6/17 with the same information   It appears there was an incorrect rate applied to the account but it has been corrected and customer is set on that rate.   Please let us know if you should need any further information.

Mr. [redacted] had a 1 year subscription to the Connecticut Post. His subscription went from September 2014- September 15th,  2015. Subscriptions are continuous until cancelled. We sent him an invoice on 8/30/15, 10/18/15 and 11/22/15. Delivery continued during this time. The balance of...

$31 that remained on his account is from September 16th till now. I can see that J[redacted] cleared this balance and stopped his paper effective 12/31/15. His account has a zero balance and is closed.Thank you,B[redacted]Connecticut Post