Real Property Management Pinnacle

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before send [redacted] it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We certainly can understand this clients concern, however the funds they are requesting were in the form of certified funds they purchased and were returned to them immediately upon their request via USP mail on March 2, 2015 to the address they provided. Since this time, our staff has spoken... to the "mom" of the client and explained that if they have not received these mailed funds, they need to contact the entity that they obtained the certified funds from in order to get them replaced. This is not something we can do on their behalf. We have fulfilled our obligations to these clients and cannot do anything more. Respectfully Submitted, RPM Pinnacle [redacted]

We have sent numerous emails to this client, responding to her requests and issues It is unclear why she is not receiving our responses and as mentioned to her email sent to her as recent as yesterday, her email address is a .*** and perhaps our emails are getting blocked Regardless,
we post detailed statements of her account twice each month and again, as recent as yesterday sent a full year's statement detailing each transaction, please see attached statement here In addition to this, we have offer to let her out of her contract with no penalty in exchange for mutual release Please see email below We value this owner's business, however, her recent threats of hiring an attorney have forced us to only reply in writing as our firm policy is once legal threat we do all correspondence in written To recap - we have responded to each request, have provided detailed account information and have offered to relieve her of her contractual obligation.Respectfully Submitted - Kim H*** RPM PinnacleIn light of your continued view of RPM Pinnacle and its staff as “inept” we would be willing to mutually terminate your contract with a Mutual Release signed by all parties. That is not to say we won’t clarify or rectify any items as needed, but feel that as opposed to staying in a relationship that you feel is not satisfactory, it would be best for all parties to disengage. If this is your choice, please let me know and I will write up the Release. Respectfully - Kim

The maintenance charge in question was a legitimate charge to the tenant, with video proof from the appliance tech, showing that the washer was out of balance due to the tenant's bed sheets The owner of the property charged the tenant for items that were to be addressed by the tenant
prior to move out per their lease Owner of the property was contacted when tenant's disputed their security disposition and the owner declined refunding the tenants any further funds RPMP represents the owner and have responded on the owner's behalf Any damages or fees the tenant has been charged for are legitimate and according to contract
Respectfully Submitted - *** ***, RPM Pinnacle

It is unclear as to what the first commented complaint is regarding the "real estate agent being truthful about previous tenant info, maintenance and fees".  We cannot respond to something that is not clear in the nature of the complaint.    Re: the monthly rental payment process....

 Please note that RPM Pinnacle cannot set up the tenant's payment information or amount for them.   The fact that an old account number was used for payment has absolutely nothing to do with RPM Pinnacle.   The tenants themselves, must set up or delete payment information, not RPM Pinnacle.  So if payment information is old, outdated or incorrect it the tenant's responsibility to change.   This tenant was informed on multiple occasions that if proof from their back was provided that this was a bank error any and all late or NSF fees would be waived. To date, this documentation has not been provided by the tenant nor bank.  This is still a viable solution if tenant would like to provide the "documented proof" noted in the complaint.    RPM Pinnacle must abide by the tenant's signed lease, which clearly states that if rent is returned as NSF and or if rent is late, then there will be fees associated with this.Again, RPM Pinnacle does not enter the tenant banking information nor have any control over changes to this account.  Respectfully Submitted -*** ***

This tenant was in our office two days ago, on 11.5.14,  we did accept both month's rent, and waived fees and were informed her that we would work with the owner of the property to address the maintenance issue she was charged for.  Her lease does in fact state that tenant is responsible...

for tenant caused repairs, however as stated we will work with the owner, who directed she be charged for this, to resolve this issue.  The tenant does have a binding lease and will be relieved form those obligations.  Respectfully Submitted - [redacted]Sr. Property Manager RPM Pinnacle

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before send[redacted] it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This complaint needs to be removed from RPM Pinnacle's Revdex.com records as unresolved due to RPM Pinnacle is an agent for the owner of this property, which is fully disclosed in the said tenant's lease.  It is not contractually or legally RPM Pinnacles liability to resolve.   As clearly documented in the tenant's lease they are responsible for damage and or service calls that are caused by their negligence.  Stating that they "left an electrical switch plate for someone else to install" does not negate their responsibility for damages they caused.  
Thank you - [redacted], RPM Pinnacle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We did return Ms. [redacted]'s call, indicat[redacted] we would waive all management fees until April 1, 2017.    As a note, please be aware that this client signed a PMA contract that specifically outlines all terms and conditions, one of which states fees become due and payable upon commencement of...

contract, which was signed by this client in December, so fees automatically began.    Regardless, we have no desire to have an unhappy client and will gladly work with her to resolve this issue.   No fees, includ[redacted] current balance she noted, will be due.   Fees will commence on April 1, 2017  as this client requests.   Respectfully Submitted - Kim H[redacted]

We certainly can understand this clients concern, however the funds they are requesting were in the form of certified funds they purchased and were returned to them immediately upon their request via USP mail on March 2, 2015 to the address they provided.   Since this time, our staff has spoken...

to the "mom" of the client and explained that if they have not received these mailed funds, they need to contact the entity that they obtained the certified funds from in order to get them replaced.   This is not something we can do on their behalf.   We have fulfilled our obligations to these clients and cannot do anything more.   Respectfully Submitted, RPM Pinnacle[redacted]

I have rented from them before when I was pregnant they moved me into a mold and roach infested apartment and it rain they still owe me $725.00 don't rent from them. I told the media city council members nothing was done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before send[redacted] it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This complaint needs to be removed from RPM Pinnacle's Revdex.com records as unresolved due to RPM Pinnacle is an agent for the owner of this property, which is fully disclosed in the said tenant's lease.  It is not contractually or legally RPM Pinnacles liability to resolve.   As clearly documented in the tenant's lease they are responsible for damage and or service calls that are caused by their negligence.  Stating that they "left an electrical switch plate for someone else to install" does not negate their responsibility for damages they caused.  

Thank you - [redacted], RPM Pinnacle

It is unclear as to what the first commented complaint is regarding the "real estate agent being truthful about previous tenant info, maintenance and fees".  We cannot respond to something that is not clear in the nature of the complaint.    Re: the monthly rental payment...

process.  Please note that RPM Pinnacle cannot set up the tenant's payment information or amount for them.   The fact that an old account number was used for payment has absolutely nothing to do with RPM Pinnacle.   The tenants themselves, must set up or delete payment information, not RPM Pinnacle.  So if payment information is old, outdated or incorrect it the tenant's responsibility to change.   This tenant was informed on multiple occasions that if proof from their back was provided that this was a bank error any and all late or NSF fees would be waived. To date, this documentation has not been provided by the tenant nor bank.  This is still a viable solution if tenant would like to provide the "documented proof" noted in the complaint.    RPM Pinnacle must abide by the tenant's signed lease, which clearly states that if rent is returned as NSF and or if rent is late, then there will be fees associated with this.Again, RPM Pinnacle does not enter the tenant banking information nor have any control over changes to this account.  Respectfully Submitted -[redacted]

As a busy professional I have been very happy with RPMs tenant services. They are alway very courtious and responsive.

We did return Ms. [redacted]'s call, indicat[redacted] we would waive all management fees until April 1, 2017.    As a note, please be aware that this client signed a PMA contract that specifically outlines all terms and conditions, one of which states fees become due and payable upon commencement...

of contract, which was signed by this client in December, so fees automatically began.    Regardless, we have no desire to have an unhappy client and will gladly work with her to resolve this issue.   No fees, includ[redacted] current balance she noted, will be due.   Fees will commence on April 1, 2017  as this client requests.   Respectfully Submitted - Kim H[redacted]

This complaint needs to be removed from RPM Pinnacle's Revdex.com records as unresolved due to RPM Pinnacle is an agent for the owner of this property, which is fully disclosed in the said tenant's lease.  It is not contractually or legally RPM Pinnacles liability to resolve.   As clearly documented in the tenant's lease they are responsible for damage and or service calls that are caused by their negligence.  Stating that they "left an electrical switch plate for someone else to install" does not negate their responsibility for damages they caused.  

Thank you - [redacted], RPM Pinnacle

This tenant was in our office two days ago, on 11.5.14,  we did accept both month's rent, and waived fees and were informed her that we would work with the owner of the property to address the maintenance issue she was charged for.  Her lease does in fact state that tenant is responsible...

for tenant caused repairs, however as stated we will work with the owner, who directed she be charged for this, to resolve this issue.  The tenant does have a binding lease and will be relieved form those obligations.  Respectfully Submitted - [redacted]Sr. Property Manager RPM Pinnacle