[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:It's a total lie.I will be going through phone records to prove they are lying and will follow with suit against them.
Regards,
[redacted]
RED Auto Protection has pulled all of its telephone records, and we have no record of contacting this customer at the number listed on this complaint.While we have added the telephone number to our internal DNC list, we hereby request this customer to furnish us some type of proof that they were...
contacted at this telephone number. If this proof cannot be furnished, we hereby request that this complaint be closed out as information only or deleted from our Revdex.com profile, as it could be a complaint filed by a competitor or former employee.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I was contacted multiple times by this company and advised I was not interested prior to 4/20/17. I never asked for a call back. The lady I spoke to last before the 5/8/17 call asked if I knew who my coverage was with, under my dealers policy and when I was unable to answer her, she said she would call me back later that evening. I intentionally did not answer the call because I was not interested. I never scheduled a call to take place on 5/1/2017 as this is a day when I'm working and cannot take personal calls. That is a complete lie. On 5/8/17, I received another call and answered it. In frustration, I asked the initial operator what company they were with and she immediately transfer me to a warrantee specialist which is when I spoke to the gentleman. After telling him of the previous conversations with the other woman, he proceeded to continue to push for the sale. As I told the previously told the last woman, I told the man on the phone that I already had an extended warranty through my dealership. If he wanted to mail me information, I would research it. He persisted and told me to get on the Internet right then and there so he could show me the ratings of my current extended warranty company. He then pushed for me to make a down payment and that I would have a 30 day return policy. He suggested I make the down payment on my credit card and take the 30 days to research the materials. I refused his offer and again explained I was not interested in any sales. His last words to me were, "so is this going to be on a debit card or a credit card today for the down payment?" The man did not listen to a word I said and I disconnected the call. Since May 8, 2017, I have received three additional calls for an extended warranty policy. When I questioned the operators if they were calling from Red Auto sales department, the calls were disconnected by the operator. I hope the company will stick by their word and discontinue any calls to me and keep me on the DNC list… Forever!
Regards,
[redacted]
After research and investigation, we have found no record of contact to the above referenced phone number for this customer. We keep records of each and every customer we contact, and we have searched our database for the above number and found that it does not exist. It is possible that...
this is a terminated or disgruntled employee who is posing as a customer. We are hereby requesting that the customer furnish some proof that it is indeed RED Auto that contacted the customer, so we may further research the details of this complaint. If the customer cannot provide proof, we hereby request that this complaint be closed out as 'information only" as we have not had any record of contact with this customer and the customer did not actually purchase a product from us. In the interim, in the event this is a valid customer, we have added the telephone number referenced in the complaint to our internal DNC list, so that number will not be contacted again if it indeed was.
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Mon, Mar 13, 2017 at 10:39 PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #[redacted].To: Revdex.com...
<[redacted]>From [redacted]On March 13, at about 11:00, I talked to [redacted] who is a manager at Red Auto Protection. He has informed me that he is going to refund me part of the money that I paid on the warranty plan. We did agree upon a partial payment of $339.60 and to resolve this claim. However, if I don't receive the payment that he has promised me in a timely manner, I will reinstate this claim. Mr. [redacted] was very polite when I talked to him and he was the only person who tried to help me, unlike the people in the claims department who were rude and unprofessional.
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Mar 17, 2017 at 3:46 PMSubject: Complaint resolvedTo: [redacted]Cc: [redacted] <[redacted].com>To whom it may concern,I have been contacted by Red...
Auto [redacted] regarding the complaint I filed, and they have spoken with me and we have resolved the issues in my original complaint. [redacted] is the person I spoke with and he was very friendly and accommodating .My original complaint number is [redacted]. As stated above, the complaint is resolved and no further action from the Revdex.com is needed. Thank you for your assistance.
We have reviewed the content of this complaint. In addition to administering it's own service contracts through an affiliated company, RED Auto Administration, RED Auto Protection also uses the services of other third party administrators in other states. In the case of Mr. [redacted],...
this service contract was administered by Royal Administration, INC, which is the company that denied his claim. On the surface, a compressor would be covered under his Royal Contract (contract is attached)... We do not have record of contact whereby the customer attempted to contact RED Auto for resolution - the contact he must have been speaking of must have been with Royal Administration. In this case, RED Auto does not have any control over the claims adjudication process - please see the attached service contract (which was sent to him three times, see the attached screen shot of mail records as well). Since this complaint is in regards to the way his claims were adjudicated by Royal, we are hereby requesting that the Revdex.com transfer this complaint to Royal Administration's Revdex.com profile for resolution, or close the complaint as "information only" as RED Auto was not the cause of the complaint or the entity the customer is complaining about, as in this case we are not legally able to pay claims for this customer. That responsibility is on Royal. Signed, [redacted] Chief Executive Officer RED Auto Protection, INC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:It's a total lie.I will be going through phone records to prove they are lying and will follow with suit against them.
Regards,
[redacted]
RED Auto Protection has pulled all of its telephone records, and we have no record of contacting this customer at the number listed on this complaint.While we have added the telephone number to our internal DNC list, we hereby request this customer to furnish us some type of proof that they were...
contacted at this telephone number. If this proof cannot be furnished, we hereby request that this complaint be closed out as information only or deleted from our Revdex.com profile, as it could be a complaint filed by a competitor or former employee.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I was contacted multiple times by this company and advised I was not interested prior to 4/20/17. I never asked for a call back. The lady I spoke to last before the 5/8/17 call asked if I knew who my coverage was with, under my dealers policy and when I was unable to answer her, she said she would call me back later that evening. I intentionally did not answer the call because I was not interested. I never scheduled a call to take place on 5/1/2017 as this is a day when I'm working and cannot take personal calls. That is a complete lie. On 5/8/17, I received another call and answered it. In frustration, I asked the initial operator what company they were with and she immediately transfer me to a warrantee specialist which is when I spoke to the gentleman. After telling him of the previous conversations with the other woman, he proceeded to continue to push for the sale. As I told the previously told the last woman, I told the man on the phone that I already had an extended warranty through my dealership. If he wanted to mail me information, I would research it. He persisted and told me to get on the Internet right then and there so he could show me the ratings of my current extended warranty company. He then pushed for me to make a down payment and that I would have a 30 day return policy. He suggested I make the down payment on my credit card and take the 30 days to research the materials. I refused his offer and again explained I was not interested in any sales. His last words to me were, "so is this going to be on a debit card or a credit card today for the down payment?" The man did not listen to a word I said and I disconnected the call. Since May 8, 2017, I have received three additional calls for an extended warranty policy. When I questioned the operators if they were calling from Red Auto sales department, the calls were disconnected by the operator. I hope the company will stick by their word and discontinue any calls to me and keep me on the DNC list… Forever!
Regards,
[redacted]
After research and investigation, we have found no record of contact to the above referenced phone number for this customer. We keep records of each and every customer we contact, and we have searched our database for the above number and found that it does not exist. It is possible that...
this is a terminated or disgruntled employee who is posing as a customer. We are hereby requesting that the customer furnish some proof that it is indeed RED Auto that contacted the customer, so we may further research the details of this complaint. If the customer cannot provide proof, we hereby request that this complaint be closed out as 'information only" as we have not had any record of contact with this customer and the customer did not actually purchase a product from us. In the interim, in the event this is a valid customer, we have added the telephone number referenced in the complaint to our internal DNC list, so that number will not be contacted again if it indeed was.
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Mon, Mar 13, 2017 at 10:39 PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #[redacted].To: Revdex.com...
<[redacted]>From [redacted]On March 13, at about 11:00, I talked to [redacted] who is a manager at Red Auto Protection. He has informed me that he is going to refund me part of the money that I paid on the warranty plan. We did agree upon a partial payment of $339.60 and to resolve this claim. However, if I don't receive the payment that he has promised me in a timely manner, I will reinstate this claim. Mr. [redacted] was very polite when I talked to him and he was the only person who tried to help me, unlike the people in the claims department who were rude and unprofessional.
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Mar 17, 2017 at 3:46 PMSubject: Complaint resolvedTo: [redacted]Cc: [redacted] <[redacted].com>To whom it may concern,I have been contacted by Red...
Auto [redacted] regarding the complaint I filed, and they have spoken with me and we have resolved the issues in my original complaint. [redacted] is the person I spoke with and he was very friendly and accommodating .My original complaint number is [redacted]. As stated above, the complaint is resolved and no further action from the Revdex.com is needed. Thank you for your assistance.
We have reviewed the content of this complaint. In addition to administering it's own service contracts through an affiliated company, RED Auto Administration, RED Auto Protection also uses the services of other third party administrators in other states. In the case of Mr. [redacted],...
this service contract was administered by Royal Administration, INC, which is the company that denied his claim. On the surface, a compressor would be covered under his Royal Contract (contract is attached)... We do not have record of contact whereby the customer attempted to contact RED Auto for resolution - the contact he must have been speaking of must have been with Royal Administration. In this case, RED Auto does not have any control over the claims adjudication process - please see the attached service contract (which was sent to him three times, see the attached screen shot of mail records as well). Since this complaint is in regards to the way his claims were adjudicated by Royal, we are hereby requesting that the Revdex.com transfer this complaint to Royal Administration's Revdex.com profile for resolution, or close the complaint as "information only" as RED Auto was not the cause of the complaint or the entity the customer is complaining about, as in this case we are not legally able to pay claims for this customer. That responsibility is on Royal. Signed, [redacted] Chief Executive Officer RED Auto Protection, INC