Red Frog Events, LLC

Hello Revdex.com,We have read [redacted] complaint and will refund him the requested $Thank you and let us know if you have any more questions.***

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Contact Name and Title: Andrea ***, CX Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @redfrogevents.com Dear Lydia, Thank you for reaching out to usI submitted your complaint to the FestWorks team and they were able to issue you a partial refund in the amount of $on 7/3/ We're so sorry for any inconvenience and appreciate your time Best regards, [redacted] Chapa

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ In the last correspondence we've had with Heidi, she requested a free registration to another eventWe'd be happy to forward the transcriptWe gave her this, and also have not ignored any of her messages except the last one where she was beginning to be rude after we granted her what she wantedI'm happy to forward the transcript if necessary Thank you and please consider this case closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing that is rude is taking someone's money and making promises you can't keepI am a business owner, I thrive to do good by my customers and always do whatever I can to please my clients The transcript will show that I was offered a race code to an event I could not attendThus, no compensation was givenI would also be happy to submit the email transcript, which will include the many failed messages from me to the company that were rejected due to the shut down of their account No further transcripts will be available beyond our one email thread, only because they chose not to respond to the many messages I left for them via their contact page on their website (after discovering that the email address I had been corresponding with previously was mysteriously shut down)They also ignored messages left via Twitter, Facebook, and YelpHad I gotten a response after they deactivated their email address, and been able to remedy this via our initial contact thread, I wouldn't have needed to leave aforementioned contact messages via their website, Twitter, Facebook, and Yelp As I do not trust this company to provide a good race experience for a person's money, or to respond to anything but a Revdex.com complaint (proven here), a refund for both of my race registrations for their mistake, will close this matter for me Final Business Response / [redacted] (4000, 11, 2015/09/01) */ Hi Heidi, I just reached out via phone and left a messageI figure that would be an easier way to solve thisWe're able to offer the refund, but to do so need the card number that you'd like it to back on to Please give us a call when it's convenient for youOur number 312-262-We're available Monday-Friday 9am-5pm CST Thank you!

Initial Business Response /* (1000, 5, 2015/10/13) */
We have talked with the customer to further understand the situationAfter discussing the miscommunication, the Season Pass was fully refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Is there a way for me to notify Revdex.com once the refund has been paid?
Thanks,
*** ***

Hello Revdex.com,We have read [redacted] complaint and will refund him the requested $100. Thank you and let us know if you have any more questions.[redacted]

Initial Business Response /* (1000, 5, 2015/08/12) */
In the last correspondence we've had with Heidi, she requested a free registration to another event. We'd be happy to forward the transcript. We gave her this, and also have not ignored any of her messages except the last one where she was...

beginning to be rude after we granted her what she wanted. I'm happy to forward the transcript if necessary.
Thank you and please consider this case closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing that is rude is taking someone's money and making promises you can't keep. I am a business owner, I thrive to do good by my customers and always do whatever I can to please my clients.
The transcript will show that I was offered a race code to an event I could not attend. Thus, no compensation was given. I would also be happy to submit the email transcript, which will include the many failed messages from me to the company that were rejected due to the shut down of their account.
No further transcripts will be available beyond our one email thread, only because they chose not to respond to the many messages I left for them via their contact page on their website (after discovering that the email address I had been corresponding with previously was mysteriously shut down). They also ignored messages left via Twitter, Facebook, and Yelp. Had I gotten a response after they deactivated their email address, and been able to remedy this via our initial contact thread, I wouldn't have needed to leave aforementioned contact messages via their website, Twitter, Facebook, and Yelp.
As I do not trust this company to provide a good race experience for a person's money, or to respond to anything but a Revdex.com complaint (proven here), a refund for both of my race registrations for their mistake, will close this matter for me.
Final Business Response /* (4000, 11, 2015/09/01) */
Hi Heidi,
I just reached out via phone and left a message. I figure that would be an easier way to solve this. We're able to offer the refund, but to do so need the card number that you'd like it to back on to.
Please give us a call when it's convenient for you. Our number 312-262-6099. We're available Monday-Friday 9am-5pm CST.
Thank you!

Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: Andrea [redacted], CX Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@redfrogevents.com
Dear Lydia,
Thank you for reaching out to us. I submitted your complaint to the FestWorks team and they were able...

to issue you a partial refund in the amount of $69.99 on 7/3/2015.
We're so sorry for any inconvenience and appreciate your time.
Best regards,
[redacted] Chapa

Hello!I've been in contact with Jim and granted him his desired resolution.Thanks for communicating this![redacted]