Yes Redline finally owned up to their faults and refunded the moneyI'm not sure that I would use their services again in the future however, I am glad that we came to an understanding and the bad blood has been resolvedThanks to the Revdex.com, and thanks to Redline handling the issue
Complaint: ***
I am rejecting this response because:
I disagree with *** Stenson's business modelIf I were to call different roofing companies and have them all come out and give me an estimate on my roof as to if it needs replacement or not then I wouldn't have to pay a dimeSame goes for landscapers and numerous other companies as I could write a full and complete listI have done many jobs in my life and I believe in great customer serviceIn fact so much so that when I worked in an auto shop and a customer had a loose windshield wiper I tightened it down made sure nothing else was mechanically wrong with the part, filled up the customer's fluid and sent them on their way free of chargeWhy you ask, it's because if you treat your customer right the first time then they will come back to you when something major does happen not to mention it's the right way to treat people/customersFor example if my furnace does fail and it may or may not be under warranty with *** *** at that time, I would rather pay more out of pocket to not let RedLine into my house ever again.
I do however agree with *** on one thing, and that is that "Furnaces do not repair themselves"That being said, later in the evening I had my wife go pick up a thermocouple from the local hardware store because the pilot light kept going outInstalled it and lit my furnace one more time and it has been lit ever sinceEven if RedLine's tech would have done a quick easy diagnostic on the thermocouple then it would have come back as being useless and would have been acceptable to charge the price RedLine had chargedAs for the offer to "(Tune Up only) at no additional charge" well although I somewhat appreciate the offer I must declineThe reason I must decline is because had Redline's tech even written notes about the furnace he glanced at, then he would have written something down that it had already been recently cleaned to which was a stipulation on the purchase of the house which I had already told *** *** Home WarrantyTo which *** *** simply stated that if the furnace failed due to not being maintained then the warranty would be void, but since the furnace had already gone through the tune up process then if it failed for any reason it would then be covered.
With all this being stated if this is the kind of business Redline is, then that reflects what kind of partner *** *** isWe have all heard the old adage you are the company you keep, so I'm not too off base in saying any of this.
Regards,
*** ***
Customer Complaint #[redacted]
I apologize for the delay in response to this complaint. We have resently upgraded our working platform and the emails were misdirected for a short time.
I understand the Customers complaint - they believe in pay for work. I agree. Part of our work includes...
traveling to the Customers home as they cannot bring their Furnace to us. If an appointment is made and kept on our part, we have performed work and deserve pay.
The service tech could have been kinder and will be educated for better Customer service.
The Customer should get service. Furnaces do not repair themselves and this is a legitimate No Heat situation. I extend to the Customer to finish servicing their Furnace (Tune Up only) at no additional charge. The [redacted] Home Warranty Company has noted that the Customers Furnace needs to be serviced to maintain warrant-able and future repairs covered.
[redacted] - Manager
Yes Redline finally owned up to their faults and refunded the moneyI'm not sure that I would use their services again in the future however, I am glad that we came to an understanding and the bad blood has been resolvedThanks to the Revdex.com, and thanks to Redline handling the issue
Complaint: ***
I am rejecting this response because:
I disagree with *** Stenson's business modelIf I were to call different roofing companies and have them all come out and give me an estimate on my roof as to if it needs replacement or not then I wouldn't have to pay a dimeSame goes for landscapers and numerous other companies as I could write a full and complete listI have done many jobs in my life and I believe in great customer serviceIn fact so much so that when I worked in an auto shop and a customer had a loose windshield wiper I tightened it down made sure nothing else was mechanically wrong with the part, filled up the customer's fluid and sent them on their way free of chargeWhy you ask, it's because if you treat your customer right the first time then they will come back to you when something major does happen not to mention it's the right way to treat people/customersFor example if my furnace does fail and it may or may not be under warranty with *** *** at that time, I would rather pay more out of pocket to not let RedLine into my house ever again.
I do however agree with *** on one thing, and that is that "Furnaces do not repair themselves"That being said, later in the evening I had my wife go pick up a thermocouple from the local hardware store because the pilot light kept going outInstalled it and lit my furnace one more time and it has been lit ever sinceEven if RedLine's tech would have done a quick easy diagnostic on the thermocouple then it would have come back as being useless and would have been acceptable to charge the price RedLine had chargedAs for the offer to "(Tune Up only) at no additional charge" well although I somewhat appreciate the offer I must declineThe reason I must decline is because had Redline's tech even written notes about the furnace he glanced at, then he would have written something down that it had already been recently cleaned to which was a stipulation on the purchase of the house which I had already told *** *** Home WarrantyTo which *** *** simply stated that if the furnace failed due to not being maintained then the warranty would be void, but since the furnace had already gone through the tune up process then if it failed for any reason it would then be covered.
With all this being stated if this is the kind of business Redline is, then that reflects what kind of partner *** *** isWe have all heard the old adage you are the company you keep, so I'm not too off base in saying any of this.
Regards,
*** ***
Customer Complaint #[redacted]
I apologize for the delay in response to this complaint. We have resently upgraded our working platform and the emails were misdirected for a short time.
I understand the Customers complaint - they believe in pay for work. I agree. Part of our work includes...
traveling to the Customers home as they cannot bring their Furnace to us. If an appointment is made and kept on our part, we have performed work and deserve pay.
The service tech could have been kinder and will be educated for better Customer service.
The Customer should get service. Furnaces do not repair themselves and this is a legitimate No Heat situation. I extend to the Customer to finish servicing their Furnace (Tune Up only) at no additional charge. The [redacted] Home Warranty Company has noted that the Customers Furnace needs to be serviced to maintain warrant-able and future repairs covered.
[redacted] - Manager