Red Roof Inn & Suites Dekalb

Dear Mr. [redacted]  I thought we had a great conversation and resolution yesterday with the gift certificate I sent you. If you can email or call the travel agent or website you made the original reservation with and they call me an assure me that I won't be charged I will be happy to refund your fee's. When you make a reservation through a 3rd party there are fee's for the hotel. You explained to me yesterday that you spoke to someone with a foreign accent, we don't have anyone here that has an accent. However when you called to cancel on the site you called will have a record of that and a cancelation number, they document everything. Please contact me or have the original point of reservation call me and  when I speak to them I will defiantly reverse the charges. I hope we can get this resolved today. Thank you again!! Thank you for taking the time to tell us about your experience at the Red Roof Inn DeKalb. I am sorry that your experience did not meet your expectations. Please accept my sincerest apologies.At Red Roof, we strive to provide superior service to every customer; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.  We appreciate your sharing your concerns and I hope that you will give us the opportunity to better serve you in the near future.Sincerely,[redacted]General ManagerRed Roof Inn - DeKalbTell us why here...

November 17, 2017 Case ID [redacted] Hello [redacted]               Thank you for your interest in the Red Roof Inn & Suites DeKalb. We appreciate that you have taken the time out of your busy schedule to share your...

experience at the Red Roof Inn & Suites DeKalb. Please know that we value you as our guest and appreciate your business.              Your comments have been documented, and have been forwarded to management staff at the Red Roof Inn & Suites DeKalb for review. You can expect to be contacted within the next two business days.             Should you have any other questions or concerns, please contact us by email at [redacted]@redroof.com, or by phone at [redacted]. Our hours of operation are Monday through Friday, 8:30 a.m. to 5:30 p.m. ET.   Thank you,   Guest Relations   Confidentiality Notice Tell us why here...

Complaint: [redacted]
I am rejecting this response because: it was a form letter and did nothing to resolve the issue.
Sincerely,
[redacted]