Complaint: ***
I am rejecting this response because:It is far from the truth? Yes *** brought it to them initially? We took the vehicle to another mechanic in Denver and had the other problems addressed? They also told me my catalyst system was bad? I told them we had just had that fixed? They advised me to contact who I went to and that they should be responsible? So I contacted Shawn who is the mechanic at Reed's that did the work? Shawn said "If it is the catalyst system he would take responsibility and there would be no charge as the parts were under warranty."? I told him it was not done properly? He never asked to speak with my mechanic at that point? I drove the vehicle back to Casper from Denver when I was able to as my kids had school so I had to wait a week until Spring break but had informed Reed's of when I was going to be there? When I arrived I was rudely greeted by Wayne the owner? Who before even looking at my car said we aren't doing this for free? I told him I had already talked to his son who said if it was the catalyst they would and drove all the way that morning from Denver? I showed him at that time the initial paperwork that I had from my mechanic that showed the codes that they had prior to them doing the work but showed their estimate for the catalyst system? Wayne looked at my car but said no codes are coming for the catalyst? He put it up and put a clasp on my exhaust and tried showing me some scanner and said catalyst are doing what they should, the only problem is it's running lean? So he refused to fix it at that point? I said well what is the sound it's making? My mechanic said it's the catalyst? He said nope? I don't know what it is? I asked him to write out a report for me on the work they did? All he would do is print out the original paperwork and wrote running lean? I took it back to Colorado to my mechanic again? They drove my car looked under it did the scans and said it's your catalyst system it's re-clogging because Reed's emptied the catalyst and then welded it shut? Because the work was not done properly it's re-clogging? What they did is illegal and we will back you up on this if you need? My vehicle will not p a ss immisions which you must have in Denver to be able to get license plates, because of the catalyst system? So then I ? called and asked Shawn to write me a full report of everything they did to my vehicle? It took days to receive? When I told him what they did was illegal that is the point at which they wanted to contact my mechanic? The papers I had showed Wayne when I was there had his info so if they ever wanted it prior they could have got it then? All the lies that had come from them I decided not to give them my mechanic information but I did share what my mechanic gave to me in report and told Reed's numerous times I would give my mechanic any information they would like? I have all of my documents from both places along with a report from my mechanic saying what they did was wrong? I also told Reed's I was willing to go to another mechanic just for evaluation? But I like my mechanic so if they come back with same result I would want them to take responsibility of that bill as well? Reed's said if I wanted them to fix anything the only way was to let them have the information on my mechanic? After so many lies and rudeness from Reed's over the phone I decided everything needed to come through in writing in email? I shared that feeling with them and I have saved all emails? I will submit all these documents? Parts that I was charged by Reed's I have now caught in a lie and was told by my mechanic were not put on my vehicle? In the letter here in their response they said moved the ones I had? In my invoice I was charged for new ones? I don't want this company to touch my vehicle ever again but they should pay for improper repairs and all the lies and troubles this has caused me
Regards,
*** ***
I have filed a claim in Small Claim's court. I simply cannot wait up to a year for my only means of transportation! The court date is scheduled for 4/2/14 at 9:00am.
I also requested a copy of the work order yesterday and it was faxed to me from [redacted]'s Automotive.
Sincerely
[redacted]
~Forever [redacted] Mom~
When Ms. [redacted] called and asked if she could bring her car in for a diagnosis of her check engine light, I told her to bring it in and we would check it out, I spoke with Ms. [redacted] and her husband In the front office. We discussed that she had had the vehicle at Greiner Ford, and was told that the vehicle had a coil problem and a fuel problem in the throttle body. They chose not to have Ford fix it and would fix it themselves. They stated that they had ordered parts over the Internet and changed the parts out themselves, thinking this would fix their problem and it did not. That's why they brought it to us. The check engine light had 3 codes; one for misfires, one for 02 censors, and for the Intake censor. Telling Ms. [redacted] that there are 3 codes would not have fixed her problem. We needed to dig deeper to find out what was wrong with the engine. We found the #2 and #3 cylinders were not working properly due to ignition coil's primary circuit. At that time there was no other choice but to remove the intake manifold and pull the two coils to find the real problem. We had to check compression in those holes and the coils are under the intake also. When we removed the intake manifold, we found that her husband had damaged the wiring to the intake system when he took it apart and that was one of the codes we were reading so we had to fix the wiring issue in order to finish checking what was wrong with the vehicle. When I spoke with them in the front office, I questioned them about the parts that they had installed on the vehicle, they told me they had put the proper spark plugs in the vehicle which is a double platinum spark plug, but we found a non-platinum spark plug which was burning up the engine coils. We checked for compression in the #2 and # 3 holes and found they had compression. We also found that it had the wrong spark plugs. We moved the #2 and #3 coils over to the other side of the engine so that if only those two coils were bad, we didn't have to take intake off again, in order to save them money on the repair. When we restarted the engine, after putting the intake back on, we found the engine miss moved over to the other side of the engine so we tried replacing those 2 coils to repair the problem. The check engine light came back on still saying there were mutliple misfires, but they are now in different holes. We then replaced the 2 coils that we put on the side of the engine then restarted it and it showed those 2 cylinders picked back up but we were still getting a check engine light and multiple misfires on the other holes. We then removed the spark plugs and replaced them with the proper spark plugs and replaced 2 more coils. It was running better but still not right. We had to change the other 2 coils because the improper spark plugs had damaged them. The check engine light now went away and the engine runs great, and the 02 censor code went away as well.
When I returned back to town, I got a phone call around 9:00, Monday, March 24, 2014, from Ms. [redacted]. She said she wanted her car and she was only going to pay $80.00. I told her that the bill was higher than $80.00. The $80.00 only covers the check engine light analysis which was not a full diagnosis of the problem. It was a much larger problem than they had led me to believe. The engine problem that she had was due to her husband's non-mechanic ability and faulty parts. I never told Ms, [redacted] the bill went up to $2,000.00 to get her car from me. That never happened- I told her I could put her old parts back in but she was still paying me for the 5 hours it took to diagnose the real problem. I explained to her that the All Data time shows it pays 3.1 hours just to remove the spark plugs without even diagnosing the problem. At that time she told me she would take me to court, I told her to go ahead and she hung up on me. She called me again at about 2:00 and asked me to fax her a copy of the bill, which I did.
if you have further questions, please call me at ###-###-####.
Sincerely,
[redacted]
I called [redacted], Owner of [redacted]'s Automotive at 9:00am on 3/24/14. I told him my name and that I wanted my car back. I told me he got the letter from the Revdex.com and that he was writing one of his own in reply. He also added that since I did that it would now cost me $2000 to get my car! He is...
literally holding it hostage! I told him he had no right to do that and he said he thought I lied about the parts my husband put on it so he couldn't diagnose it. I said then you should have called me and said that. He said Oh but I could after I put all new parts on. I told him that was not his place that since it is MY Property only I could say that was ok. Then he started yelling and I told him I would see him in court, and hung up.
Sincerely
[redacted]
~Forever [redacted] Mom~
Complaint: ***
I am rejecting this response because:It is far from the truth? Yes *** brought it to them initially? We took the vehicle to another mechanic in Denver and had the other problems addressed? They also told me my catalyst system was bad? I told them we had just had that fixed? They advised me to contact who I went to and that they should be responsible? So I contacted Shawn who is the mechanic at Reed's that did the work? Shawn said "If it is the catalyst system he would take responsibility and there would be no charge as the parts were under warranty."? I told him it was not done properly? He never asked to speak with my mechanic at that point? I drove the vehicle back to Casper from Denver when I was able to as my kids had school so I had to wait a week until Spring break but had informed Reed's of when I was going to be there? When I arrived I was rudely greeted by Wayne the owner? Who before even looking at my car said we aren't doing this for free? I told him I had already talked to his son who said if it was the catalyst they would and drove all the way that morning from Denver? I showed him at that time the initial paperwork that I had from my mechanic that showed the codes that they had prior to them doing the work but showed their estimate for the catalyst system? Wayne looked at my car but said no codes are coming for the catalyst? He put it up and put a clasp on my exhaust and tried showing me some scanner and said catalyst are doing what they should, the only problem is it's running lean? So he refused to fix it at that point? I said well what is the sound it's making? My mechanic said it's the catalyst? He said nope? I don't know what it is? I asked him to write out a report for me on the work they did? All he would do is print out the original paperwork and wrote running lean? I took it back to Colorado to my mechanic again? They drove my car looked under it did the scans and said it's your catalyst system it's re-clogging because Reed's emptied the catalyst and then welded it shut? Because the work was not done properly it's re-clogging? What they did is illegal and we will back you up on this if you need? My vehicle will not p a ss immisions which you must have in Denver to be able to get license plates, because of the catalyst system? So then I ? called and asked Shawn to write me a full report of everything they did to my vehicle? It took days to receive? When I told him what they did was illegal that is the point at which they wanted to contact my mechanic? The papers I had showed Wayne when I was there had his info so if they ever wanted it prior they could have got it then? All the lies that had come from them I decided not to give them my mechanic information but I did share what my mechanic gave to me in report and told Reed's numerous times I would give my mechanic any information they would like? I have all of my documents from both places along with a report from my mechanic saying what they did was wrong? I also told Reed's I was willing to go to another mechanic just for evaluation? But I like my mechanic so if they come back with same result I would want them to take responsibility of that bill as well? Reed's said if I wanted them to fix anything the only way was to let them have the information on my mechanic? After so many lies and rudeness from Reed's over the phone I decided everything needed to come through in writing in email? I shared that feeling with them and I have saved all emails? I will submit all these documents? Parts that I was charged by Reed's I have now caught in a lie and was told by my mechanic were not put on my vehicle? In the letter here in their response they said moved the ones I had? In my invoice I was charged for new ones? I don't want this company to touch my vehicle ever again but they should pay for improper repairs and all the lies and troubles this has caused me
Regards,
*** ***
I have filed a claim in Small Claim's court. I simply cannot wait up to a year for my only means of transportation! The court date is scheduled for 4/2/14 at 9:00am.
I also requested a copy of the work order yesterday and it was faxed to me from [redacted]'s Automotive.
Sincerely
[redacted]
~Forever [redacted] Mom~
When Ms. [redacted] called and asked if she could bring her car in for a diagnosis of her check engine light, I told her to bring it in and we would check it out, I spoke with Ms. [redacted] and her husband In the front office. We discussed that she had had the vehicle at Greiner Ford, and was told that the vehicle had a coil problem and a fuel problem in the throttle body. They chose not to have Ford fix it and would fix it themselves. They stated that they had ordered parts over the Internet and changed the parts out themselves, thinking this would fix their problem and it did not. That's why they brought it to us. The check engine light had 3 codes; one for misfires, one for 02 censors, and for the Intake censor. Telling Ms. [redacted] that there are 3 codes would not have fixed her problem. We needed to dig deeper to find out what was wrong with the engine. We found the #2 and #3 cylinders were not working properly due to ignition coil's primary circuit. At that time there was no other choice but to remove the intake manifold and pull the two coils to find the real problem. We had to check compression in those holes and the coils are under the intake also. When we removed the intake manifold, we found that her husband had damaged the wiring to the intake system when he took it apart and that was one of the codes we were reading so we had to fix the wiring issue in order to finish checking what was wrong with the vehicle. When I spoke with them in the front office, I questioned them about the parts that they had installed on the vehicle, they told me they had put the proper spark plugs in the vehicle which is a double platinum spark plug, but we found a non-platinum spark plug which was burning up the engine coils. We checked for compression in the #2 and # 3 holes and found they had compression. We also found that it had the wrong spark plugs. We moved the #2 and #3 coils over to the other side of the engine so that if only those two coils were bad, we didn't have to take intake off again, in order to save them money on the repair. When we restarted the engine, after putting the intake back on, we found the engine miss moved over to the other side of the engine so we tried replacing those 2 coils to repair the problem. The check engine light came back on still saying there were mutliple misfires, but they are now in different holes. We then replaced the 2 coils that we put on the side of the engine then restarted it and it showed those 2 cylinders picked back up but we were still getting a check engine light and multiple misfires on the other holes. We then removed the spark plugs and replaced them with the proper spark plugs and replaced 2 more coils. It was running better but still not right. We had to change the other 2 coils because the improper spark plugs had damaged them. The check engine light now went away and the engine runs great, and the 02 censor code went away as well.
When I returned back to town, I got a phone call around 9:00, Monday, March 24, 2014, from Ms. [redacted]. She said she wanted her car and she was only going to pay $80.00. I told her that the bill was higher than $80.00. The $80.00 only covers the check engine light analysis which was not a full diagnosis of the problem. It was a much larger problem than they had led me to believe. The engine problem that she had was due to her husband's non-mechanic ability and faulty parts. I never told Ms, [redacted] the bill went up to $2,000.00 to get her car from me. That never happened- I told her I could put her old parts back in but she was still paying me for the 5 hours it took to diagnose the real problem. I explained to her that the All Data time shows it pays 3.1 hours just to remove the spark plugs without even diagnosing the problem. At that time she told me she would take me to court, I told her to go ahead and she hung up on me. She called me again at about 2:00 and asked me to fax her a copy of the bill, which I did.
if you have further questions, please call me at ###-###-####.
Sincerely,
[redacted]
I called [redacted], Owner of [redacted]'s Automotive at 9:00am on 3/24/14. I told him my name and that I wanted my car back. I told me he got the letter from the Revdex.com and that he was writing one of his own in reply. He also added that since I did that it would now cost me $2000 to get my car! He is...
literally holding it hostage! I told him he had no right to do that and he said he thought I lied about the parts my husband put on it so he couldn't diagnose it. I said then you should have called me and said that. He said Oh but I could after I put all new parts on. I told him that was not his place that since it is MY Property only I could say that was ok. Then he started yelling and I told him I would see him in court, and hung up.
Sincerely
[redacted]
~Forever [redacted] Mom~