Hello,We have spoken with the customer and the manufacturer regarding this problemWe have been to the customer's homes several times to rectify the problemWe found out that the manufacturer is liable and the warranty that was purchased will cover the cost of replacement and laborAs a company, we strive on great customer service and have informed the customer the information that was give to us by the manufacturerWe have filed the claim information through their warranty department and have sent in the request that they asked for We are now waiting on the parts to come in, so we can fix the problemThe parts were ordered, and should only take 7-business days to come in from today's date8-4-If it takes longer, we will update the customer on the progressIf their are any other questions , please contact Alicia C [redacted] at Apollo AC and Heating 832-659-Thank you
Hello,We have spoken with the customer and the manufacturer regarding this problemWe have been to the customer's homes several times to rectify the problemWe found out that the manufacturer is liable and the warranty that was purchased will cover the cost of replacement and laborAs a company, we strive on great customer service and have informed the customer the information that was give to us by the manufacturerWe have filed the claim information through their warranty department and have sent in the request that they asked for We are now waiting on the parts to come in, so we can fix the problemThe parts were ordered, and should only take 7-business days to come in from today's date8-4-If it takes longer, we will update the customer on the progressIf their are any other questions , please contact Alicia C [redacted] at Apollo AC and Heating 832-659-Thank you