Register Tapes Unlimited

We sent you an email last weekI was copied on it so I know for a fact it happenedAnd we do not rip anyone offAs you can see, we are willing to address your concerns in writingWe do not guarantee any level of responseWe guarantee distributionWe cannot force, threaten, coerce or otherwise intimidate consumers to walk in your doorNo one can ethically guarantee a change in human behaviorHowever YOU can change your coupon and make a different offer that might entice new clients to try your serviceHowever, as stated in our contract, you are in charge of your ad copyIf you do not request changes to the ad, it will print as-is.All RTUI can do is distribute your couponsYou are in charge of your offersIf you are not getting responses, I recommend that you try different offers on your coupon before the deadlineOur deadline for changes in next tuesday, June 9, If you would like to try something different this is your chance to make changesPerhaps try a more aggressive offerBut we need you to change your offers by that deadline or the ad will print as-is.I hope you will take this opportunity to help yourselfIf you would like suggestions regarding your ad copy, please give Glenn a callHe would be happy to give you ideas of what has worked well for others.Thank you,Donald S***

Hi.The complimentary cycle we discussed has now been approvedThis ad would be at the same store as beforeI believe this is more than fair since the printing issues occurred on the free adIf you decide to accept the ad we will certainly give you an opportunity to proof the adDistribution would begin in [redacted] .Please let us know if you reconsiderSincerely, [redacted] ***

There is a reverse side of the contractJust above the signature line the contract states that all terms and conditions are listed on the reverse side The copy you are viewing must be a copy of the contractThe copy our representative left with you at the time of sale (usually yellow or gold) should have the termsAll of our contracts come pre-printed with these terms In any event, you have received the customary, pro-rata credit you are due Please let me know if I can be of further assistanceThanks [redacted]

Hello, Back on July 15, I signed a contract with RTUIThe sales person explained they were having a Summer special for months at a rate of $for each month minus months free ($600.00)That's what was explained to me and that is how I read the contractTo this day, I read the contract in the same wayOn August 5, 2016, I received an email that states; "as a new customer of RTUI, it is our intention to make sure the attached contract Jis correct as to the accuracy of the store location, start date, and amount of the contractWe would like to ensure that your advertising experience with us is profitable and a pleasant one." Their total on the invoice totaled $I immediately responded, and said there is an issue with the total, I agreed to months at $minus months freeIt was on this day that I learned that there intention was months at $minus monthsI was not told months, nor does it state this on the contractSince then,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and spoke to a few of the managers and sales people and [redacted] was a great help I was told they would do everything they can to help and that we would be reviewing the situation toward January to give the advertisement the time it needs to build it self up due to the fact that this is a momentum building type of adSo far I find that this resolution would be satisfactory to me for the time being and if I have any problems I will notify RTUI first and try to find a resolution and if we cant I will be contacting the Revdex.com to let them know

Our position on this matter remains the sameThank you [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This complaint is NOT resolvedI have emailed with a [redacted] of RTUI, who referred me to an attorney, who I believe is researching the sales documentation and practices of [redacted] *** Neither, RTUI or their attorney has been back in contact with me in about a week RTUI is in the wrong, and they know itTheir just being slow to admit it, in my opinion

Mr [redacted] and [redacted] have come to a mutually agreeable understandingThis dispute has been resolved Thank you,Donald ***Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if the contract was void

Hi,I am having difficulty locating your account to address your claimsCan you please scan and attach a copy of your contract so I can look up your account?Thank you,Donald ***Customer Service Manager

[redacted] [redacted] , There are no automatic renewals with this serviceIt will not continue beyond the current contract term unless you choose to sign a renewal.Please contact us directly if you wish to receive the complimentary adThere are no hidden fees or obligations associated with it either.Also, please let us know if you observe any issues with distribution at your paid locationI agree you should not have to police this and we will do everything we can to make sure the [redacted] uses our tapeThey already have to purchase white tape, the pre-printed tape is given to them free to ensure it is usedThere is no reason they should not be using the tapes with your adI apologize for any issues you may have previously experienced.You can contact us by email at [redacted] or call [redacted] .Have a great week!Thank you[redacted]

Revdex.com: This letter is to inform you that Register Tapes Unlimited Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/12/1:04:PM and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No contract was left with me [redacted] emailed me the one page, one side contract [redacted] must have failed to include the reverse side, which equates to fraud Regards, [redacted]

I paid for non refundable advertising with RTUITammy was my contact to consumate thisafter she got my checksthey were cashed Only contact I have had since is by telephonealways says she is coming to my restaurant to go over results or proof of the advertising tape Very unhappy with this waste of my business moneyto this date three checks have been cashed and no visit or positive news about this waste of business monies I will never use this advertiser ever again

We are attaching the written contract between RTUI and [redacted] The contract states in writing, qtrsof advertising, including months free, for our summer promotion The price of the contract is $ This is written in places on the contract: Total Price (mid page), Price (next to the store and qtrs) and Billing Scheduled (bottom left, next to customers signature) RTUI is up front with our clients about the cost of the advertising and what we will provide for that price All this information was on the contract before signing We have attempted several times to communicate this to our client, and we are told different amounts each time we communicate with her RTUI will honor the terms written on the contract Regardless of the length of advertising the client believed she was signing for, the amount of the contract is clearly written in places on the contract.This advertising began running in August Client has made only the down payment at contract signing RTUI has proceeding in good faith with our contract, and we believed the client would honor her signature Client provided a credit card for the monthly payments and initialed the 'auto payment' option just above the billing schedule Client also initialed that she read and understood all our terms If there were any questions the client could have clarified prior to signing

Mr***, Thank you for contacting us I will do my best to address your complaint Our contract with you stated that your ads would start approximately the week of June 6, The ads were actually delivered to the store on June 10, They started distribution on or about that dateThe service started on-timeWe sent you proofs on May 18, and August 6, I’m sure other attempts to reach you were also made by email and/or phoneWhether or not you chose to approve your ad is not relevant to this discussionWe made attempts to provide you with the artwork and solicit changes to the adWe disclosed our deadline to you You stated you called our company and you got a disconnect toneI don’t know what happened hereOur number has never been disconnectedI apologize if you experienced some sort of technical difficulties reaching us Our service works great for small businessesConsidering the timing of your business closing, it sounds like our advertising may have been ordered too late to help you turn things aroundWe have had many vapor shops get fantastic results from the program when it has had the opportunity to work I disagree that we were “irrational”We were able to address your concerns because we are professionals and it is our businessIt is as if one of your customers came in with questions about vapor supplies You would be able to answer those questions with easeWe can answer questions about our service with ease as well Now you had a “non-cancellable” contract with us in which you reserved the space for one yearWe did not put you out of businessWe provided the service you ordered, at the location you ordered it, within the time-frame we said we would provide itIn your service contract you purchased one year of advertising at a specific location for a specific period of time We do not guarantee any level of response, and state so explicitly in our contract termsHaving a contract is not an indication that we are taking advantage of anyoneThe contract is there to protect both our companies so we can look back months later and see what we mutually agreed uponYou agreed to all the terms, including our cancellation policyYou stopped payment on the account in July and you were sent to collections for failing to uphold your end of the contractYou are not a victimWe are not scammers or immoral as you suggestIn fact, I feel that this dispute is immoral seeing as how you are trying to bully us out of this contract by using a third party rather than taking care of your obligations We called you for full months to resolve this before we finally reached you by phone in September, after we spent money to print your ad for the second month cycleWhen we finally got you on the phone, on the 27th attempt to contact you, you berated our company rather than accepting responsibility for your business or try to work something outIs this how you treat all of your vendors? I pray that they are as merciful as we are Considering that you have paid for what ran, we will consider your account with us paid in fullWe accept your terms to discontinue the advertisement (effective at the next printing which hits stores approximately December 6) and zero the balanceI will personally pull your account back from the attorneyHowever in the future I would suggest you talk to your debtors about this kind of thing rather than avoiding them for months and then filing a complaint with the Revdex.com to bully your way outOther companies may not be so kind We consider your debt to us satisfiedYour account is closed Have a nice day Donald [redacted] Customer Care Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The contract was unclearWhen [redacted] emailed me on August 5th to confirm the details in the contract, I responded to her explaining that this was not what I agreed to in the contractThe contract is misleading and the salesperson lead me to believe it was a month contract minus months free at the end

Ms [redacted] ,Attached is a copy of your contract with usIt clearly shows that the draft date is to be August 17, 2015, not September Your cancellation request has been deniedThe contract is "non-cancellable"We have expedited your printing so that your ad should start in early September 2015.Thank you,Donald Smith

We are not in the wrong and have not been paid for services renderedOur attorney will be in touch this week Thank you, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau:With regards to the payment of $made by check # ***, a refund check # [redacted] for $ is being mailed by USPS todayWe assume this will resolve the dispute regarding your “non-cancellable” contract [redacted] We do not intend to charge or pursue this further at this timeHowever, if additional disputes are opened or existing disputes (such as the one with the Revdex.com) are reopened we may reconsider our position on this matterWe would appreciate you letting the Revdex.com know that this dispute is resolved after you receive the checkPlease confirm that this will resolve this situation to your satisfactionThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me