Reliable Medical Supply

We are currently working with [redacted] our Rehab Manager, ***, and the Ti-Lite Sales Rep Dan [redacted] on resolving this issueSeveral emails and phone conversations have been exchanged as we all work towards a solutionWe are terrible sorry that there has been a lack of communication as well as urgency on behalf of the manufacturerWe have now received several of the required CAD drawings and [redacted] has given final approvalThe Ti-Lite wheelchair will be ordered on 11/6/We will continue to keep [redacted] notified of the chair's status during production and shipping, and get the chair out to [redacted] as soon as it arrivesThank you

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ We have been working with this client on collections issues involving her co-pay since There has been documented correspondence from our billing department, her insurance carrier and from our outside collection agencyEvery time her insurance company pays a claim, the client receives an explanation of benefits outlining her payment responsibilityShe would then receive a billing statement from us monthly also indicating the amount owedAs of 7/6/2016, IC Systems had called the client times, left messages and sent lettersWe have documented numerous conversations about her balance due since Since her insurance does not pay 100% of her claims, there will always be a copay dueWhen we suggested that she apply for additional assistance, the client became very angryWe have asked for her to set up a payment plan with either us or the collection agency, but as of today, she has not set anything upWe are willing to work with our clients on a payment plan and do so on a regular basisShe would be able to continue to get supplies if she set up a payment planHowever, the client does not follow thru on the paymentsSince working with her over the last couple of years has not cleared up the ongoing account issues, perhaps she needs to find a new provider that can better meet her needsI have attached de-identified patient chart notes for privacy purposes Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY NEVER HAVE SENT ME A BILL THEY ARE NOT BEING TRUTHFUL IN THE LAST MONTH I HAVE RECEIVED A BILL FOR THE RENT ON MY OXYGEN CONCENTRATOR THAT IS THE ONLY BILL I HAVE EVER RECEIVED AND AS FAR HAS WHAT MY INSURANCE SENDS ME AND WHAT THEY SAY I OWE IS WAY OFF MY INSURANCE SAYS I OWE THEY SAY I OWE AND WHY DID THEY SEND IT TO A COLLECTION AGENCY BUT COULD NOT EVER SEND ME A BILL FOR ALL THIS IT DOESNT MAKE ANY SENSE YES I WAS ANGRY I HAVE NOT RECEIVED ANY SUPPLIES FROM THE PEOPLE SINCE A YEAR AGO SEPTEMBER OF I HAVE BEEN REUSING MY SUPPLIES CAUSE I HAVE NO OTHER CHOICE THEY HAVE DROPPED ME FROM THERE SERVICES CAUSE I CONTACTED Revdex.com FOR HELP SO NOW I AM WITH OUT ANY SUPPLIER THIS IS HOW THEY HAVE BEEN TREATING ME EVERYTIME I ASK FOR A COPY OF THE SO CALLED BILL THEY SENT ME THEY TOTALLY IGNORE ME CANT EVEN GET A COPY FROM THEM THEY KEEP CHARGING MY INSURANCE FOR SUPPLIES THAT I HAVE NOT RECEIVED SO NOW MY INSURANCE COMPANY HAS PUT A HOLD ON ANY PAYMENTS GOING TO RELIABLE CAUSE OF DOUBLE BILLING THATS NOT GOOD ON THERE PART THEY NEED TO GET THE STUFF STRAIGHTENED OUT AND STOP TRYING TO COLLECT MONEY THAT THEY ALREADY HAVE GOTTEN THANK YOU [redacted] Final Consumer Response / [redacted] (3000, 11, 2015/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) because they never billed me for anything this is what I have been trying to say when ever money was due we went in and PAID CASH and picked up our supplies and never received a receipt never got a bill in the mail so they are the ones lying if I had gotten a bill I would have taken care of it when I called to order they said I owed money how can I owe something when I DIDN'T GET A BILL I am so tired of these people they have continued to lie about all this since this all started they can send a statement to a collection agency but I cant get a bill this makes no sense they make no sense been with this company since and they start doing this why would I all of a sudden stop making payments and why have they never sent me a Bill? so NO I DONT ACCEPT THIS ANSWER I WOULD LIKE TO SEE THEM PULL THIS FROM THE COLLECTION AGENCY AND TOTALLY WIPE THIS BILL CLEAN SINCE THEY HAVE DUMPED ME CAUSE I TURNED THEM IN ACCORDING TO WHITNEY THERE BILLING MANAGER SHE ASKED ME IF I TURNED THEM IN AND I SAID YES SHE THEN SAID SHE WAS TERMINATING MY BUSINESS WITH THEM Final Business Response / [redacted] (4000, 13, 2015/08/04) */ [redacted] See ATTACHED ***