Reliant Capital Solutions LLC

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Upon receipt of Mr [redacted] ’s complaint, we conducted a review of Mr [redacted] ’s account history in regard to his concerns regarding our employee’s answering of the phone as well as the handling of sensitive information his accountant sent to our office During our review we confirmed Richard K [redacted] answered the calls appropriately disclosing our company name as well as our client’s name We found the detail of events as follows Our first telephone contact with Mr [redacted] was on July 23rdwhen Mr [redacted] phoned our officeRichard Knight, after properly identifying himself informed Mr [redacted] of the current status of his account and answered Mr [redacted] ’s questions Richard provided guidance regarding how to rectify the matter Mr [redacted] informed Richard his accountant would take care of the matter Mr [redacted] phoned our office on August 3rd and confirmed his accountant had sent supporting documentation as well as payment to our officeRichard confirmed our system notes showed the receipt of the payment; however Richard was unable to confirm the supporting documentation had been received Mr [redacted] was upset over the system not indicating the supporting documentation had been received and feared it had been misplaced Richard reassured Mr [redacted] and explained the process regarding Reliant securely delivering sensitive information to the clientRichard informed Mr [redacted] that he would look into the matter further to confirm the client received the documentation Mr [redacted] called our office on two additional occasions, August 17th and August 20th During the call on the 17th, Richard reviewed the client’s system notes and looked up data regarding a lien placed on a previous address During this call Mr [redacted] stated he wasn’t aware of the lien and no longer resided at the address Mr [redacted] also confirmed the client had received the supporting documentation he had mailed in Mr [redacted] informed Richard he was working directly with the client to rectify the matter and would confirm the lien status with them directlyThe call on the 20th entailed Mr [redacted] providing an update regarding the matter being straightened out and was amicable We understand Mr [redacted] ’s concern over the supporting documentation status, however we found Richard explained the process in an effort to reassure Mr [redacted] Mr [redacted] has requested a copy of the call recordings and for Reliant Capital Solutions to terminate our contract with the client Due to internal policy and contractual obligations, Reliant is unable to provide Mr [redacted] with his desired settlement

It is unacceptable that a private company in contract with public entity (Ohio Attorney General) and collecting portions of public tax dollars such as my school district income tax (SDIT) for profit, is permitted to have an internal policy allowing them withhold recorded conversationsIf a company contracted through a public entity and accepting portions of collected tax dollars to pay for recording equipment, all the phone recordings should be public record or in the very least accessible by the civilian paying the taxes collected and being recordedThese recorded phone calls will prove that Richard did indeed answer the phone on at least one occasion implying he was employed by the Ohio Attorney Generals office and NOT disclosing he was with Reliant Capital Solutions LLCThe recordings will also prove that Richard Knight did indeed state in late July that I had a tax lien on the property at [redacted] prior to the actual date of 09/10/when the lien was placed on the propertyRichard at Reliant Capital Solutions LLC also told me that I can NOT pay the original debtor because the account was turned over to Reliant Capital Solutions LLC which was NOT true and deceptive business practices as stated in my original complaintThis deceptive statement was also completely ignored in the Revdex.com reply message from the BusinessReliant Capital Solutions LLCneeds to be held accountable for there actions or immediately cease all collection attempts of public tax dollars Regards, [redacted]

Ms [redacted] , thank you for bringing this matter to our attention We take all claims seriously and evaluate each thoroughly on a case-by-case basis In your complaint you stated the representative was rude and refused to provide you documentation requested We do our best to train each of our representatives on how to properly handle issues in a professional manner, including how to escalate problems that they are unable to assist with We have taken steps to address the representative involved and will monitor to ensure we continue to provide the highest level of service moving forward Our review found the Ohio Attorney General placed your delinquent account with our office on July 10, We mailed the validation notice on September 13, to [redacted] ***, Florence, KY 41042, your address on record For your convenience, we have enclosed a copy that is password protected with the last five (5) digits of your Social Security number If you have further questions or concerns, or if we can assist you with making arrangements, please contact us toll-free at ###-###-####

Reliant Capital Solutions does not handle, post or apply payments on behalf of the [redacted] All payments must be directed to the Department using a specific address or if paid online, at the Department’s designated website On September 25th, Ms [redacted] paid $via check number [redacted] to the Department’s correct payment address The Department posted this payment on their system Ms [redacted] made a second payment of $via a credit card incorrectly using Reliant’s payment website instead of the Department’s payment website Reliant’s records were updated by the Department to accurately reflect the $payment made by check number [redacted] Upon Reliant discovering Ms [redacted] ’s credit card payment being made to the incorrect website, we requested the $payment be reversed and credited back to Ms [redacted] ’s credit cardThe Department’s records do not indicate receipt of this payment as it was never received by the Department After Reliant reversed the credit card payment, Ms [redacted] made a second payment via check number [redacted] to the Department’s correct payment address The Department posted this payment to Ms [redacted] ’s account and reported the payment to our system showing a posting date of October 2nd At this time, both of Ms [redacted] ’s $payments have been processed by the Department and credited to her account We have attached an encrypted, password-protected screen shot showing the credit card payment information made on the incorrect website which shows the date of the original payment as well as the reversal date of September 30th The password is the last digits of Ms [redacted] ’s Social Security Number

Information was mailed out October 20th which would not have been received yet Please be patient and allow a few days for delivery

Ms***’s delinquent account was placed in our office on September 11, We mailed an initial demand notice on September 15, 2015. Ms*** phoned our office September 21, and asked for details surrounding the debt. During the conversation, Ms*** informed us she
had paid this back in and would send us the proof of payment and the call was ended. After not receiving the proof of payment information, we contacted Ms*** on October 6, to follow up. Ms*** informed us she faxed the information over to our office and would double check and re-send if necessary. On November 12, we received a fax from Ms*** showing payment for an account that did not match the account number that was placed in our office. We phoned Ms*** the same day. During this conversation Ms*** became upset and stated our client was mistaken. Our representative, MrA***, attempted to explain the situation and additional details regarding the account that had been placed in our office, including that the client had placed a lien on September 4, 2012. However, Ms*** was upset and continued to state it was wrong and ended the call. Upon reviewing Ms***’s complaint, we have closed the account and returned to the client in hopes Ms*** is able to resolve this matter directly with the client

The response does not provide proof and I have not received anything that validates that the presumed charges are mine
Regards,
*** ***

it is not reflected acurratelyResolution for me is to make sure that the payment of $although issued in payments of $each were sent to and cleared On TIME AND PRIOR TO SEPTEMBER th my bank sent documentation via fax to their office, a conference call with myself and a representative from bank of america was completed with their office to confirm both payments were sent and the payments both cleared prior to , september and to be exact and both were prior to September Resolution is to ensure that the account reflects on time paymentThe other statements in their reply is FLUFF and smoking mirrors and I need their reply to reflect true and accurately a ontime payment

Upon receipt of Mr***'s complaint, we confirmed
collection activity was suspended and requested supporting information from the
client per his request. Our review of the account shows we contacted Mr
*** via telephone twice after receiving his account on September 29, 2015.
We
confirmed an initial demand notice was mailed out on September 30, and
another on October 5, 2015. The first telephone
contact was October 2, 2015. During this
call Mr*** asked us to mail him something and then hung up without
clarifying his request. We placed a second call on October 8th to obtain additional information however, during this call Mr*** informed
us he was at work and could not speak. He requested we mail him
information and not call him at work. No further calls were
placed to Mr***.We have not received the correspondence Mr***
mentioned in the complaint; however we've mailed supporting documentation today
to Mr***. Should Mr*** have
further questions regarding the information, he can contact us directly

Upon receipt of Mr***’s complaint, we reviewed the account history and found Reliant made one call to a possible number March 13, at 11:AM for *** * *** We spoke with Mrs*** who informed us the number did not belong to Ms*** Our representative removed the incorrect
number from our records to prevent from being contacted again regarding this matterOur records indicate Mr*** phoned our office later the same afternoon and confirmed we had not reached the correct party and asked to have the number removed No calls have been made to since this conversation

Reliant Capital Solutions does not handle, post or apply payments on behalf of the [redacted].  All payments must be directed to the Department using a specific address or if paid online, at the Department’s designated website.  On September 25th, Ms. [redacted] paid $134.50 via check number [redacted] to the Department’s correct payment address.  The Department posted this payment on their system.  Ms. [redacted] made a second payment of $134.50 via a credit card incorrectly using Reliant’s payment website instead of the Department’s payment website.  Reliant’s records were updated by the Department to accurately reflect the $134.50 payment made by check number [redacted].  Upon Reliant discovering Ms. [redacted]’s credit card payment being made to the incorrect website, we requested the $134.50 payment be reversed and credited back to Ms. [redacted]’s credit card. The Department’s records do not indicate receipt of this payment as it was never received by the Department.  After Reliant reversed  the credit card payment, Ms. [redacted] made a second payment via check number [redacted] to the Department’s correct payment address.  The Department posted this payment to Ms. [redacted]’s account and reported the payment to our system showing a posting date of October 2nd.  At this time, both of Ms. [redacted]’s $134.50 payments have been processed by the Department and credited to her account.  We have attached an encrypted, password-protected screen shot showing the credit card payment information made on the incorrect website which shows the date of the original payment as well as the reversal date of September 30th.  The password is the last 5 digits of Ms. [redacted]’s Social Security Number.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Information was mailed out October 20th which would not have been received yet.  Please be patient and allow a few days for delivery.

Upon review of this account, we found during a conversation on September 20th Mrs. [redacted] agreed to make a payment of $269 by September 29th.  On September 25th, Mrs. [redacted] phoned our office to inform us she instructed her bank to make the payment on her behalf. When we...

asked how the payment was going to be made, Mrs. [redacted] was unable to provide details.  On September 27th, we received notification that Mrs. [redacted] had made a payment for $134.50, half the amount promised.  We attempted to contact Mrs. [redacted] via telephone and upon reaching her September 29th, we explained that we received half the payment.  Mrs. [redacted] informed us her bank split the payment in two and we should have received both and the call was ended.  On October 2nd, we identified the other $134.50 payment had been made directly to Reliant via our payment portal and immediately started the refund process.  We contacted Mrs. [redacted] on October 3rd to let her know we located the payment and that it would be refunded, however in the meantime it was important she made the payment to the correct address.  On October 4th we received notification of the $134.50 payment posting to Mrs. [redacted]’s account.We believe this issue is a result of Mrs. [redacted] making her payment incorrectly to Reliant via our payment portal. Upon discovering the error, Reliant refunded the incorrect payment and explained to Mrs. [redacted] who has since made the payment to **.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Upon receipt of Ms. [redacted]'s complaint, we have updated our records and removed her number.  No further calls will be made to her number regarding this matter.

Upon receipt of Mr. [redacted]’s complaint, we conducted a review of Mr. [redacted]’s account history in regard to his concerns regarding our employee’s answering of the phone as well as the handling of sensitive information his accountant sent to our office.  During our review we confirmed...

Richard K[redacted] answered the calls appropriately disclosing our company name as well as our client’s name.  We found the detail of events as follows.  Our first telephone contact with Mr. [redacted] was on July 23rdwhen Mr. [redacted] phoned our office. Richard Knight, after properly identifying himself informed Mr. [redacted] of the current status of his account and answered Mr. [redacted]’s questions.  Richard provided guidance regarding how to rectify the matter.  Mr. [redacted] informed Richard his accountant would take care of the matter.  Mr. [redacted] phoned our office on August 3rd and confirmed his accountant had sent supporting documentation as well as payment to our office. Richard confirmed our system notes showed the receipt of the payment; however Richard was unable to confirm the supporting documentation had been received.  Mr. [redacted] was upset over the system not indicating the supporting documentation had been received and feared it had been misplaced.  Richard reassured Mr. [redacted] and explained the process regarding Reliant securely delivering sensitive information to the client. Richard informed Mr. [redacted] that he would look into the matter further to confirm the client received the documentation.  Mr. [redacted] called our office on two additional occasions, August 17th and August 20th.  During the call on the 17th, Richard reviewed the client’s system notes and looked up data regarding a lien placed on a previous address.  During this call Mr. [redacted] stated he wasn’t aware of the lien and no longer resided at the address.  Mr. [redacted] also confirmed the client had received the supporting documentation he had mailed in.  Mr. [redacted] informed Richard he was working directly with the client to rectify the matter and would confirm the lien status with them directly. The call on the 20th entailed Mr. [redacted] providing an update regarding the matter being straightened out and was amicable.  We understand Mr. [redacted]’s concern over the supporting documentation status, however we found Richard explained the process in an effort to reassure Mr. [redacted].     Mr. [redacted] has requested a copy of the call recordings and for Reliant Capital Solutions to terminate our contract with the client.  Due to internal policy and contractual obligations, Reliant is unable to provide Mr. [redacted] with his desired settlement.

Ms. [redacted], we’ve received your complaint and reviewed our records regarding your concerns.  Your defaulted account was placed in our office on September 28, 2016 by [redacted] ([redacted]).  On June 1, 2017 we received notification you filed a dispute with a credit...

bureau.  We contacted [redacted] regarding your dispute and confirmed the information on file was correct.  However, in acknowledgment of your dispute, we requested the account be listed as disputed, a status which remained until we requested the account be deleted on October 31, 2017 after it was returned to [redacted].  We received notifications you filed repeated disputes with a credit bureau on June 6, 2017, July 31, 2017, October 26, 2017, and November 2, 2017.  During a telephone conversation with our office on September 27th, 2017 you informed us you would contact [redacted] to find out additional information and let us know what they advised.  On September 30, 2017 your account was closed and Reliant returned to [redacted] in our weekly file October 3, 2017.  You contacted our office via telephone on October 5, 2017 and asked for our fax number so you could request a settlement on your account.  We informed you Reliant was no longer handling your account and recommended you contact [redacted] directly to discuss repayment.  When you inquired about the status of your credit report, we informed you that Reliant will no longer report your account since it was not assigned to our office.  A manager also confirmed with you the credit bureaus can take up to 30 or more days to process files.  Reliant requested the credit bureaus delete the account on October 31, 2017. Upon receipt of this complaint, we confirmed the account as reported by Reliant has been removed.

[redacted]’s delinquent account was placed in our office on October 18, 2016.  On February 20, 2017, Ms. [redacted] phoned our office to discuss her repayment options with [redacted]. During this call, Ms. Banks explored potential sources of funds for repayment with Ms. [redacted].  Ms....

[redacted] was unable to commit to repayment despite various options discussed and ended the call.  Ms. [redacted] phoned back and spoke with a Manager who again attempted to establish a repayment plan.  Ms. [redacted] was again unable to commit to an arrangement, nor provide the amount she felt she was able to pay.  Ms. [redacted] informed us at this time she did not want further calls.  The Manager removed her telephone information from our records and noted her account for no further calls.  Ms. [redacted] has continued to phone our office asking for an arrangement, however each time she has failed to inform us what she is able to pay. Should Ms. [redacted] wish to establish an arrangement, we encourage her to phone our office toll-free at ###-###-#### and speak to a representative.