Renaissance Arts Hotel

Good afternoon  [redacted] I’m writing you today in regards to case # 1[redacted] was a hotel staying guest with us on 10/29/11-1/.Unfortunately, he did not great stay with us. There was issues with some of the rooming features. Needless to say, I spoke withMr....

[redacted] and told him that we would reimburse 1-night room & tax. I contacted Priceline and had a grand total of $161.81Refunded back to the Master card. Mr. [redacted] was happy with the resolution  Thank you MARVIN A[redacted] | SR ROOMS OPERATIONS MANAGERThe Renaissance Arts Hotel | 700 Tchoupitoulas St. New Orleans, LA 70130T: ###-###-####     F: ###-###-####Renaissance Hotels. Live Life to Discover.renhotels.com | facebook.com/renhotels | twitter.com/renhotels

Review: On 10/29/15 to 11/01/15 I booked a room at the Renaissance Hotel. I booked this room online, the online advertising said " I could connect my phone or music player in the room " This was not true. I called the front desk and was told by Dan, that unfortunately, my room did not have that assess. Before checking in a specifically, requested a room that I could connect a music player in, via wifi of aux cord. I was told intially that my room would be able to connect. Also, my car was held hostage via Valet during check. I was told by the valet, I could check and he would hold my keys and return them once I checked in and put my bags in the room. When I returned to get my keys from the valet he tried to charge me full parking and would NOT return my keys. This person went so far as to walk away from me with my keys. The check process took about 30 minutes. I'm very dissatisfied with my stay at this hotel. I expressed my concerns to the hotel staff and no one tried rectify any issues. My room was not clean nor did it have sufficient towels in the room.Desired Settlement: I would like a full refund and or credit for my stay.

Business

Response:

Good afternoon [redacted] I’m writing you today in regards to case # 1[redacted] was a hotel staying guest with us on 10/29/11-1/.Unfortunately, he did not great stay with us. There was issues with some of the rooming features. Needless to say, I spoke withMr. [redacted] and told him that we would reimburse 1-night room & tax. I contacted Priceline and had a grand total of $161.81Refunded back to the Master card. Mr. [redacted] was happy with the resolution Thank you MARVIN A[redacted] | SR ROOMS OPERATIONS MANAGERThe Renaissance Arts Hotel | 700 Tchoupitoulas St. New Orleans, LA 70130T: ###-###-#### F: ###-###-####Renaissance Hotels. Live Life to Discover.renhotels.com | facebook.com/renhotels | twitter.com/renhotels